SAP Lounge, Vilvoorde

June 9-10, 2010

SAP WORLD TOUR meets 2010

SAPience.be USER AND TECHNOLOGY DAYS

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The first steps to SOA at Multipharma

Jean-Jacques Honoré

Web services in goods returns and complaint

handling

Back Office Manager IT Multipharma

Rooms Kris

Team Leader Innovations Intensum

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Agenda

1. Introduction

2. Project Returns

3. Benefits

4. First Step to SOA

© SAP 2010 / Page 2

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Multipharma :

the Power of Network

Today Multipharma is leader on the Belgian Market:

Network of 250 local pharmacies

Multipharma: 186

PPL: 63

With the specifity of an Integrated structure

Pharmacist

Wholesale distributor

Tariffing office

Pharmaceutical advice

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Accounting

Human Resources

...

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Multipharma : Turnover

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200.000.000

220.000.000

240.000.000

260.000.000

280.000.000

300.000.000

320.000.000

2002 2003 2004 2005 2006 2007 2008 2009

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Intensum

© SAP 2010 / Page 5

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Project Returns : Mission

Business re-engineering of flow related to return of goods and

complaints of the Point of Sales (PoS) towards the Central

Warehouse (CW) in order to improve operational efficiency

regarding the physical handling of these flows

Request Accounting department : modifications to the posting

scheme used for the PoS credit notes

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Project Returns : Scope

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AS IS TO BE

PoS

CW

Is return allowed

Type of return /

complaint

Amount that will be

credited

Home-made application

re-engineered

supporting Scanning

Standard ECC process

SO, DL, GR, Credit Note

Home-made application

Month-end posting by

custom development

with limited flexibility

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Project Returns : Process Flow

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1a. Enter Returns A. Get Addit Data 1

B. Determ Return Type

i. Receive Box

1b. Correct Returns

2a. Confirmation C. Store Data

ii. Enter Returns

iii. Control, Evaluate, Correct

2b. Acknowledgement iv. Confirmation

D. Get Addit Data 2

E. Create SO, DL, GI, Credit Note

3. Information v. Print labels

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Project Returns : Architecture

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1a. Enter Returns A. Get Addit Data 1

B. Determ Return Type

i. Receive Box

1b. Correct Returns

2a. Confirmation C. Store Data

ii. Enter Returns

iii. Control, Evaluate, Correct

2b. Acknowledgement iv. Confirmation

D. Get Addit Data 2

E. Create SO, DL, GI, Credit Note

3. Information

Webservice 1 Add Return

Application

to existing

PoS

application

PHP 4.0

Scanning

Equipment

v. Print labels Standard ECC

Label Printer

Dynamically

Maintainable

Business

Rules

Webservice 2

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Webservice : Validation

Z_RET_VALIDATE_DETERMINE

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Returns

Complaint ?

PoS

or CW Valid Delivery

Delivery date < 2d

Valid Reason

Nb SCM note

Return

by CW ?

Check 3

Get Addional Data

Remaining shelf life

Check 4

Remaining shelf life

Prescription needed

Type Return

Type Return

Errors

Rejections

Y

N

N

N

Y

Y Material Defect

Type Return

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Improved Business Efficiency

Point of sales

Availability of return information

Identification of discrepancies

Central Warehouse

Data entry already done by PoS

Avoiding physical transport and handling of non-authorized goods

Anticipating volumes of returned products in the warehouse

Accounting Department

Posting of credit amounts according to new guidelines

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Reduced TCO of Applications

IT Department

Centrally implement and support the business logic

Custom developments are replaced by standard SAP functionality

where possible

Key User Central Logistics Department

Centrally maintain the common business rules regarding product

call-backs, (non-)authorized returns and complaints along with

the pricing rules related to the various categories of returns

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First step to SOA

Can still use current skills of IT team (classic abap and PHP) and generate

webservices out of RFC-enabled Function Modules

Use of Webservices in PHP 4.0 and 5.0

First flavor of basic concepts of SOA

Smooth Evolution to SOA with SAP NetWeaver (Process Integration,

Composition Environment, Business Rules Managment, Webdynpro, ..)

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Thank you!

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Complaints : PoS Application (1)

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Complaints : PoS Application (2)

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Complaints : PoS Application (3)

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Complaints : SAP (1)

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Complaints : SAP (2)

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Complaints : SAP (3)

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Complaints : SAP (4)

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