SAP Work Zone Overview - Delegate Connect

INTERNAL

SAP Cloud Platform Extension SuiteNovember 2020

SAP Work ZoneOverview

2INTERNAL© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related document, or to develop or release any functionality mentioned therein.This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross negligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Disclaimer


SAP Cloud Platform Extension SuiteSimplify development of your application extensions

Digital Experience

Digital Process Automation

Development Efficiency

MobileFioriWork ZoneConversational AI

Best runEnterprise grade

Ready-to-usepractices & guidelines

intelligent technologiesbusiness services & applications

Third-PartydSAPa

Multi-Cloud Foundation

Business Application StudioLow Code ToolsProg Models/RuntimesDevOpsEnterprise Messaging

Workflow ManagementIntelligent RPALive Process ContentProcess Mining


Creating a Digital Workplace for the Intelligent Enterprise

Connect People

Find experts and help

Communicate & understand

ToContent

Learn and grow

Share information & knowledge

To Processes

Streamline the complex

Integrate with business applications

ToData

Make intelligent decisions

Solve problems


SAP Work Zone

SAP Work Zone is cloud-based digital workplace application that provides collaborative work experiences to connect people to information, business processes and data to get work done quickly and efficiently

Benefit§ Increase user productivity by quickly accessing apps, processes and information § Increase user engagement by providing integrated information and collaboration

tools§ Speed up decision making by providing an integrated environment for

collaboration, workflows, business apps, reports and information

Key capabilities

§ Central access for apps, tasks, notifications, information and communication § Integrated collaboration capabilities § Seamless SAP and third-party apps integration§ Extensible framework for development, customization and branding

6PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Demo


SAP Work Zone at a Glance

EMPLOYEE-FOCUSEDPersonalized and easy to use with role-based data

TEAM COLLABORATIONSelf-service personal, project, topical, departmental and community workspaces

LAUNCHPADA centralized location for your SAP business applications, data and processes

SEARCHDiscover and find information with powerful

content and document indexing

INTEGRATE EXPERIENCE MANAGEMENTEngage, monitor and measure with

Qualtrics embedded within the experience

MY INBOXNotification inbox for workflow and guided

experiences that matter to you

SAP BUSINESS APPSQuick access to SAP S/4HANA and other frequently used business apps

GUIDED WORKFLOW EXPERIENCEGuide people through complex processes, providing information, support and content related to the task with workflow integration

MOBILE READYAnytime, anywhere access with responsive web and a dedicated mobile app

UI INTEGRATION CARDSEmbed and display SAP and third party

business data from across your organization

KNOWLEDGE BASECreate, retain and share knowledge

across the entire organization

SELF SERVICE INTRANETEasy-to-manage, self-service for the entire organization

COMMUNICATE AND ENGAGESelf-sufficient, freeform layout and drag-and-drop design to engage employees

EXTEND AND DEVELOPExtend with full IDE based on SAP Business

Application Studio

INTEGRATE CONVERSATIONAL AIDevelop and integrate chatbots


SAP Work ZoneArchitecture

Your DatacenterCloud

Connector

INTERNET

or Business Suite

Firewall

Connectivity

Subaccount: Cloud Foundry

Work Zone

Business ApplicationStudio

Conversational AI

UI ThemeDesigner

Identity Authentication

Design Time Environments

Workspaces

Launchpad

My Inbox

ContentCards & Widgets

Search Notifications

...

HTTPS

ON-PREMISE

SAP Cloud Applications

Third-Party Applications

Application Clients

Secure tunnel

HTTPS

HTTPS

trust

Microsoft ApplicationsHTTPS

Mobile Services

Workflow Management


SAP Work ZoneData Centers

Location: NetherlandsIaaS Provider: Microsoft Azure

Location: GermanyIaaS Provider: Amazon Web Services

Location: US WestIaaS Provider: Microsoft Azure

Location: US EastIaaS Provider: Amazon Web Services

Location: SingaporeIaaS Provider: Amazon Web Services

Location: AustraliaIaaS Provider: Amazon Web Services

More details at SAP Help Portal

Location: BrazilIaaS Provider: Amazon Web Services

https://help.sap.com/viewer/b03c84105ff74f809631e494bd612e83/Cloud/en-US/f8c6eab5b9c8437f9367271863ac90eb.html


Overview of Use Cases

IntegratedDigital Workplace

Collaborative Employee

Experience

B2B (Supplierand Dealer Portal)

SAP Work Zone


SAP Work ZoneFunctional Scope

Baseline (or Core)Functionality

ExtendedFunctionality

SAP Work Zone Industry and Line-of-BusinessSolutions

§ Integration with SAP S/4HANA, SAP SuccessFactors and other business apps

§ Collaboration with workspaces, feeds, forums, knowledge base, wikis, polls, etc.

§ Native mobile app for iOS and Android

§ Integration with additional SAP Cloud Platform services, e.g. Workflow, Mobile, Conversational AI, etc.

§ Cloud development and extension environment to create UI Integration Cards and workflows

§ Integration with Microsoft SharePoint and Microsoft Teams

SAP Work Zone for HR1,2

WORKFLOWS: • Spot Award• Return to Workplace (HRBP/Admin)

UI INTEGRATIONCARDS:

• Profile Card• Org Chart Card

• Time Off Card• Pay Statement Card

… and more!

HOMEPAGES ANDWORKSPACES:

• HR Zone• Manager Zone

• Learning Zone• Return to Workplace (Admin)

1. Restricted to HR use cases that integrate with SAP SuccessFactors systems.2. Restricted to use of native mobile app delivered with SAP Work Zone.


Manual integration§ Administrator creates and configures each content item,

such as role or application (incl. tile visualization)

§ Integration of specific applications using predefined templates for SAPUI5 / Fiori apps, Web Dynpro ABAP, SAP GUI for HTML, or generic Web application.

Content federation§ Federation of business content enables sharing of existing

roles and assigned applications from other solutions

§ Integrated solution can act as content provider by exposing content structure in common data model (CDM) format

Learn more about integrating business content

Business Applications IntegrationLaunchpad: integration options

https://help.sap.com/viewer/8c8e1958338140699bd4811b37b82ece/Cloud/en-US/b7fa275656b94a3cb4f65e70c31d6ef1.html


Microsoft Teams§ Work in Microsoft Teams and SAP Work Zone on the

same information with the same people in your organization

§ Have a corresponding Microsoft Teams space and workspace for your team collaboration, such as for learning rooms

§ Add your private “My Workspace” area to Microsoft Teams to reduce UX context switches

Microsoft SharePoint§ Work on the same documents with Microsoft

SharePoint integration and add a content widget to your pages in SAP Work Zone

Integration with Microsoft Teams and Microsoft SharePoint


Mobile ExperienceNative App for SAP Work Zone

Access workspaces and business information anytimeand everywhere

FEED WITH CONTENT UPDATES

MY INBOX

WORKSPACES

BUSINESS APPS

KNOWLEDGE BASE

SEARCH

SELF SERVICE INTRANET


Mobile ExperienceSAP Mobile Cards

SAP Mobile Cards enables mobile consumption of UI Integration Cards automatically

Users can choose to take business information and “copy” it to their mobile device

Full offline availability with background updates


Conversational Experience for SAP Work Zone

SAP Conversational AI (CAI) is end-to-end bot building platform used by SAP and external developers to train, build, integrate, connect and monitor bots.

SAP Work Zone provides out-of-box integration with SAP Conversational AI*. It allows to configure a chatbot that interacts with the users and helps them with their tasks.

* While product has built-in integration, SAP Conversational AI requires separate license

https://cai.tools.sap/

Extensibility


UI Integration Cards:

§ Small content building blocks, consolidating data from different systems into one page

§ Declarative, consistent, easy to consume

§ Cards from different business apps can be added to a workspace

SAP Business Application Studio based development environment for UI Integration Cards

§ Custom built cards can be leveraged to visualize external system content

§ Provides templates for various types of UI Integration Cards

UI Integration CardsSAP Business Application Studio – SAP developer tools


Content PackagesSimplified delivery of various content artifacts together

CONTENT PACKAGE

WorkspaceTemplates

WorkflowsUI Integration

Cards

Content Artifacts

SAP Work ZoneBundle various content artifacts

to single deployable unitwith SAP Business Application Studio

Deploy Content Package to SAP Work Zone:the artifacts extracted and deployed automatically,

all together


Content PackagesTypical development scenarios

CONTENT PACKAGE

WorkspaceTemplates

WorkflowsUI Integration

Cards

Content Artifacts

Build complex extension for SAP Work Zone with functional dependencies

Build industry or line of business solution for SAP Work Zone with many artifacts

Content Packages simplify deployment (and distribution) process when you…


How SAP Work Zone can be extended?Summary

Integrate and enable business content from SAP and third-party apps

Design and run workflows for business processes

Develop and enable conversational experience for the most often employees’ requests

Develop and provide mobile experience with corporate branding and enterprise features

Design Time

SAP Business Application Studio SAP Business Application Studio SAP Conversational AI SAP Business Application Studio with MDK*

Runtime

SAP Work Zone SAP Cloud Platform Workflow Management (integrated with SAP Work Zone)

SAP Conversational AI(integrated with SAP Work Zone)

SAP Work Zone mobile app

Artifacts

UI Integration Card Workflow Chatbot Mobile app*

Content Package Content Package

* MDK to extend existing SAP Work Zone mobile app is planned


Digital Workplace for the Intelligent EnterpriseCustomer value

Provide a unified experienceIncrease employee engagementPersonalize the experience

Extend and customize to your needs

Improve business agilityConduct business anywhere

Deliver an integrated user experience

Increase productivity powered by intelligence

Gain faster access to information

For the user For line of business For IT


Further information

SAP Public WebSAP Work Zone Homepage: https://www.sap.com/products/workzone.htmlSAP Help Portal: https://help.sap.com/viewer/product/WZ/Cloud/en-USSAP Customer Influence Portal: https://influence.sap.com/sap/ino/#campaign/2279SAP Discovery Center: https://discovery-center.cloud.sap/SAP Road Maps: https://roadmaps.sap.com/

SAP Education and Certification Opportunitieshttps://training.sap.comCP100: SAP Cloud PlatformCLD600: SAP Work ZoneCLD200: SAP Cloud Platform — Enterprise Extensions

https://www.sap.com/products/workzone.html

https://help.sap.com/viewer/product/WZ/Cloud/en-US

https://influence.sap.com/sap/ino/

https://discovery-center.cloud.sap/

https://roadmaps.sap.com/

https://training.sap.com/


Further information – SAP TechEd (Dec 8-10, 2020)

Related SAP TechEd sessions§ DEV121 – Customer Experience at Döhler with SAP Work Zone for HR§ DEV210 – Engage, Empower, and Innovate with SAP Work Zone§ DEV211 – Recommendations for Building a Central Entry Point on SAP Cloud Platform§ IIS102 – SAP Fiori Launchpad: What’s Hot and What’s New§ DEV805 – Road Map: SAP’s Portal Offerings and SAP Work Zone§ DT267 – SAP Fiori for SAP S/4HANA – Rapid Activation and Content Management

Public SAP Web sites§ SAP Community: https://community.sap.com/topics/portal§ SAP products: https://help.sap.com/viewer/product/WZ/Cloud/en-US§ SAP TechEd registration: https://events.sapteched.com/pages/sap/sapteched2020/index§ Blog post related sessions: https://blogs.sap.com/2020/11/11/digital-experience-and-portals-

at-sap-teched-2020-get-ready/

https://community.sap.com/topics/portal

https://help.sap.com/viewer/product/WZ/Cloud/en-US

https://events.sapteched.com/pages/sap/sapteched2020/index

https://blogs.sap.com/2020/11/11/digital-experience-and-portals-at-sap-teched-2020-get-ready/

Thank you.Contact information:

Dr. Nicholas NicoloudisMachine Learning Principal (APJ)[email protected]

mailto:[email protected]

© 2020 SAP SE or an SAP affiliate company. All rights reserved.

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The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation orwarranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, andfunctionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions.

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SAP Work Zone Overview - Delegate Connect

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