SAP İNOVASYON FORUM 2015 - SUCCESS FACTORS İLE HEDEF YÖNETİMİ VE PERFORMANS ÖLÇÜMLEME - itelligence
sap support itelligence - SAP Solutions · partnership is onsite meetings so our SAP Support ... Ÿ...
Transcript of sap support itelligence - SAP Solutions · partnership is onsite meetings so our SAP Support ... Ÿ...
Services Brief
Take your SAP digital journey from strategy to project to support with itelligence
SAP Support
To deliver powerful SAP solutions to the world.
With our full-service SAP portfolio we reduce IT
complexity and bring simplicity to the IT
landscape.
itelligence is the #1 SAP Partner in the UK.
Supporting 500 SAP Customers, highly regarding
by SAP and a winner of numerous SAP Pinnacle
Awards, we have over 25 years of extensive process,
industry and IT expertise.
We deliver a fully managed SAP support service
with local, regional and global SAP support
competences. Our success is founded on the close
partnership we build with our customers. With
extensive expertise in optimising and simplifying
the SAP landscape we enable digital
transformation, introduce SAP innovation and
safeguard business continuity.
Delivered through our flexible SAP Support
Services, we can offer a full managed service to
customers, from hosting, proactive Technical
Monitoring through to SAP Maintenance and SAP
Application Support. A key aspect of our SAP
Support is our flexible consultancy, which is called
off in blocks of 30 minute segments, so it is
extremely cost-effective. Additionally, customers
are assigned a Service Delivery Manager, who will
not only manage the transition to itelligence, but
more importantly be your single point of contact
and manage the ongoing relationship. This
ensures that we continually meet customer
expectations and review all activity with you on a
regular basis. With the assurance of continued SAP
systems performance combined with our SAP
support capability, we ensure your SAP
environment is proactively managed.
We are an SAP partner for both SAP Applications
and SAP Analytics, allowing itelligence to deliver
the very latest SAP technology with the data-
driven insight you need to be successful. With our
award-winning SAP Support Services and our
certified SAP Training Courses, we truly offer a
‘one stop shop’ for your SAP requirements.
Our Vision
Our Mission
Get the most out of SAP
500SAP customerssupported
The Experience to Help you Run Simple and Run Live
itelligence provide a blend of global presence with a personal service.James Adams, Chief Information Officer, Scapa
Your End-to-End SAP Support Partnerfor maximising your investment in SAP
Enhance your SAP experience, improve your
deployment and maximise the return on
investment from your SAP landscape.
With our SAP advisory services, solution discovery
and design, implementations and rollouts,
upgrades and enhancements, itelligence customers
are leading the way in exploiting the new SAP
technologies that are powering Digital
Transformation, from Big Data and Analytics to
Cloud Computing, SAP User Experience (UX) and
the SAP S/4HANA digital core.
itelligence offers a swift and efficient process for
the initial set-up of SAP support, a proven
methodology for transition and a standard process
for incident and change management.
The purpose of transition is to allow you a stable
and firm foundation that supports your ambitions
for growth. This transition service is key for the
SAP Support Team to support you seamlessly and
to keep business continuity. Our transition
methodology secures a consistent approach to
efficiently capture the necessary business processes
and application knowledge to deliver high quality
support services, and includes 5 stages to ensure
we have all the required information, connectivity
and knowledge transfer to allow itelligence to
support you efficiently. One of the key areas of this
partnership is onsite meetings so our SAP Support
Team meet your team face-to-face to forge that
relationship.
Customers of itelligence SAP support services
benefit greatly from a number of value-add
services, including monthly Knowledge Transfer
webex sessions; assistance with your SAP Licence
Audit; ticket closure surveys; and eligibility to join
the biggest UK SAP User Conference outside of the
SAP User Group UKI Conference.
Ÿ 1-2-1 Customer Management
Ÿ Flexible Service Level Agreements
Ÿ End-to-end support services delivered locally
and integrated to global support teams
Ÿ Industry-specific expertise
Ÿ Co-innovation through itelligence IP software
to enhance SAP usability
Ÿ Applications and Analytics skills
Ÿ UX Renovation and digital transformation
Ÿ Regular service reviews and reporting
Ÿ Hosting Services – onshore, near-shore and
off-shore
Ÿ Certified SAP training provider
Ÿ 15 years+ experience across industry sectors
Ÿ Business experienced and SAP skilled
Ÿ UK based support with access to itelligence
Global support network
Ÿ 24 x 7 Support
Ÿ Reputation and credibility through our
customer references
Ÿ SAP EMEA Partner Excellence Award 2016
Ÿ 2 x SAP Pinnacle award winners 2016: SAP
S/4HANA Adoption Partner of the Year and
Global Valued Added Reseller
Ÿ Global network of Application Managed
resources
Ÿ Global Strategic Services Partner
Ÿ Global Value Added Reseller
Ÿ Global Services Partner
Ÿ Global AMS
Ÿ Global Hosting
Ÿ Global Cloud Provider
Proven Transition Services
Access to the most experienced SAP Support Consultants
Our SAP Support Services
Its about the scope and knowledge itelligence has - all available from one vendor. They have a broad spectrum of consultants covering a whole series of SAP Technologies.
David Linton, SAP Director, Markit Group Ltd
Our Approach
Global Partnerships
12 Gough Sq London� EC4A 3DW UK [email protected] UK Headquarters: www.itelligencegroup.com/uk
07/2016
our business, and understand the sector.There is no reason for us to go anywhere else!
SAP Support
SAP BPC
SuccessFactors SAP Analytics
SAP CustomerEngagement &Commerce
SAP S/4HANA
Cloud ServicesSAP UX Services
Discover More:
itelligencegroup.com/uk
15years
itelligenceconsultants arehighly experienced
itelligence provide the service we want, they’re easy to talk to, they understand
Jason Harley, Head of Commercial Finance, Irwin Mitchell LLP