SAP-SuccessFactors Customer Presentation

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Copyright © 2016 Splunk Inc. SAP SuccessFactors Alfred Wan Director, Service Delivery Operations HCM Suite Service Owner

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  • Copyright2016SplunkInc.

    SAPSuccessFactorsAlfredWanDirector,ServiceDeliveryOperationsHCMSuiteServiceOwner

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    Agenda [email protected] ITSIProofofConcept CreativeProjectsw/Splunk

  • Splunk @SAPSuccessFactors

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    AboutSAPSuccessFactors Marketleaderincloud-basedhumanresourcesapplicationindustry Supports5000customersand50millionregisteredendusers 10globaldatacentersacrossUS,Europe,APJ 10,000+VMs/BMsinproduction

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    AboutMe/OurTeam HCMSuiteServiceOwner(PerformanceEngineeringBackground) Teamof90people:SanFrancisco,Reston,Budapest,Bangalore,Shanghai Charter:applicationmanagementforourHCMsuite Focus:applicationtroubleshooting,performancetuning,capacitymanagement,

    rootcauseanalysis,long-termproactivemeasure Dealwitheverythingthatimpactsapplications(byinvolvingresponsibleteams)

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    BeforeSplunk:Manual,Inefficient Hadtoanalyzelogsmanually Usedvariousscripts(shell,perl,etc.) Couldonlyviewoneserveratatime Noaggregatedview Lackofvisibility/analytics Heavilyrelyonexperiencedindividual

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    ChoosingSplunk InitiallypurchasedSplunkforlogmanagement

    Saved100+logrequestticketsperweek AttendingSplunkLive!expandedmyperceptionofSplunk

    DashboardsandReporting VariousVisualization Correlation

    Startedusingitmoreextensively&gainedmultipleadditionaladvantages ReduceMTTR BusinessAnalysis EnvironmentCertification

    WestillhaventunleashedthefullpowerofSplunk,butweregettingbetteratit.Wenowseeitas

    muchmorethanalogcatching&indexingtool.

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    Splunk Benefits Increasedefficiency

    Automatedpreviouslymanualprocesses Consolidatedworthwhiletools,retiredunnecessarytools

    Higheravailabilityandperformance Achieving99.9%availability Bettercustomerperformanceexperience

    Gainoffunctionaltime Freedupengineeringresources Eliminatingredundanciesintroubleshooting

    Informationdiscovery,visibility Centralized,morepreciselogmanagement Aggregatedviewshelpusunderstandnavigationusage,outages,etc.

    Sharingcluesandourfindingsaboutmajoractivities

    thatwediscoverinSplunk with

    executives&peershelpsourbusiness.

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    Splunk atSAPSuccessFactors Splunk Enterprise 5 TBlicense 10datacentersglobally,multipleenvironments USAshburndatacenterexample:

    8indexers 2syslogs,1jobserver,1searchhead 1500+forwarders

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    LogsindexedatSAPSuccessFactors Syslogs F5 loadbalancerlogs

    Switchlogs

    Firewalllogs Bladelogs

    OSlevelauditinglogs Webserverlogs

    Applicationserverlogs

    Databaselogs InternalAPMmetrics

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    DaytoDayOperations Centralize90+logsfromvariousoftiers,

    applicationsintoSplunk

    Real-timetroubleshootingcapability

    Transparentviewinonestopshop

    Connectthedots,revealcomprehensivestatusoftheapplicationsuite

    Monitoringthekeycomponentsfromdashboard

    SplunkAlertsviaemailorAPI

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  • ITSIProofofConcept

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    NewSiteAvailabilityGoals ReduceMTTRby90% Optimizethetroubleshooting/investigationprocess Leverageexistingtoolsasmuchaspossible Allwithin3months!

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    Challengeswithexistingsolution

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    CHALLENGES

    MultiplepointsolutionsPingdom,Zabbix,Optier,

    Solarwinds

    Minimalindicationofrootcause

    RepeatedescalationsandWarRooms

    Rapidgrowthacross10datacenters

    PAINPOINTSCONCERNED

    Complexity,teamsoperatinginsilos,massiveinfrastructure

    ESCALATEDLongresolutiontimes

    STRESSEDResourcedrainand

    missedprojectdeadlines

  • SplunkITServiceIntelligenceMachineLearning-Powered,Analytics-DrivenITOperations

    Simplifyserviceoperations

    Prioritizeincidentswithcontext RedefinetheroleofIT

    Combineevents&metricsacrosssiloswithease,flexibility&scaleindays

    Unifysiloed monitoringLeveragemachinelearningtodetectanomalies&highlight

    eventsthatmatter

    Deliverbusiness&servicecontexttoprioritizeincidentinvestigation&action

    Supportdecisions&communicateresultswithpowerfulservice-levelinsights

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    PersonalizedvisualizationsofourHCMservice Visualizecontextualinter-relationshipsacross

    eachlayerofthestackfromWeb,ApplicationthroughDatabaseandNetwork

    Illustratebusinessandserviceactivityusingindicatorsalignedwithstrategicgoals

    OnceallthedatawasinSplunkwewereabletobuildtheKPIsandcreateglasstableswithinafewdays

    GoalistocreatesyntheticservicehealthscoreswithweightedKPItofacilitateearlyalertingandfastresolution

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    OrganizedViewofPerformanceIndicators

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    OurOperationsteamwillbeableto:

    BuildoutDeepDivestocorrelatecriticalKPIsforeachlayerofthestack

    Example:wecannowtrackhighloadonserversandtieitbacktoJavaExceptions,longrunningSQLqueries

    Compareperformanceovertimeandinrealtimetounderstandtrendsandidentifysystemicissues

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    Real-TimeViewofServiceandKPIHealthScoresSiteOperationsteamwillbeableto: Getearlywarningofemergingincidents

    withaheatmapofservicehealthandKPIscores,metrics,sparklinesandalerts

    Drilldownintoserviceandentitydetailsforin-depthtriage

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    TweakKPIWeightforHealthScore

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    Slidingbarapproachmakestheprocessveryintuitive

    SimulatedSeverityhelpsuserunderstandhowtheweightimpactshealthscore

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    LearnWhatsNormalandAbnormal

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    Baselinenormaloperationsandalertonanomalousconditions

    IdentifyabnormaltrendsandpatternsinKPIdata

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    BaselineTrendstoAdaptThresholds

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    UsestatisticstodynamicallyadaptKPIthresholdsbytime

    MaintainandpreservelearnedthresholdstomonitorKPIandservicebehavior

  • CreativeProjectsw/Splunk

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    Long-termAPMDataRetentionIntegratedSplunkwithourinhouseAPMsolutionforlongerdataretentionusingtheODATAAPIs. Identifyusagepatterns

    Capacityplanningforsurgeperiods

    Insightstoimproveoverallbusiness

    Proactivelydetectanomaliesandremediate

    Businessanalysiswithhistoricdata

    Machinelearningwithhistoricdatatoprojectusagegrowthscientifically

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    LogVerbosityAnalysis&LogFingerprinting Analyzewherethemostredundantlogsarecomingfrom

    Reducetheverbosityoftopcontributors

    Developlogfingerprintforhighlyredundantandheavy,butnecessarylogentries

    Replaceheavyrawlogentrieswiththelightfingerprintentry

    BuildSplunklookuptabletomatchthefingerprintwithrawlogentry

    GoalistoimprovetheloggingefficiencysothatwecandomorewithSplunk

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  • [email protected]