SAP Solution ManagerUsing SSM in SAP Implementation & Support

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INTRODUCING HENNY

•SAP Overlay Consultant since 1997

•Board Member Netherlands SAP User Group& Member SUGEN

dA

PPLICA

TION

LIFECYC

LE MA

NA

GEM

ENT

BI 7.0NW 7.0[BIO]

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Development-D

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[UPO + BPO]

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[UPO + BPO]

In Project ERP 6.0NW 7.0[CSO]

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SRM 4.0WAS 6.40

[SRO]

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[BIP]

ERP 6.0 - Ehp4NW 7.0[CSP]

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SRM 4.0WAS 6.40

[SRP]

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Quality Ass.-Q Production-P

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[XIT]

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[XIT]

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[XIP]

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[XIP]

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[UPT + BPT]

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[UPT + BPT]

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[UPP + BPP]

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[UPP + BPP]

Redesign(ERP 6.0 - NW 7.01)

Redesign(ERP 6.0 - NW 7.01)

Identity & AccessManagement

Identity & AccessManagement

EH&S(ERP 6.0 - NW 7.0)

EH&S(ERP 6.0 - NW 7.0)

and?

related

Syllabus+Syllabus+

Transaction systemTransaction systemNetWeaverNetWeaver

FacilityManagement system

FacilityManagement system

SSM 7.0NW 7.0[SLO]

SSM 7.0NW 7.0[SLO]

NWDI ..NW0[DIP]

NWDI ..NW0[DIP]

ToolsTools

SSM 7.0NW 7.0[SLP]

SSM 7.0NW 7.0[SLP]

SAP SYSTEM LANDSCAPE –EXAMPLE UM

ERP 6.0NW 7.0[CSU]

ERP 6.0NW 7.0[CSU]

ERP 6.0NW 7.0[CSV]

ERP 6.0NW 7.0[CSV]

October 2009

Non SAPNon SAP

SSM ?NW ?[SLT]

SSM ?NW ?[SLT]

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SAP SOLUTION MANAGER AT A GLANCE

•Solution Manager ismandatory, SAPcontractually requiresusage of this toolset

•Business Case: ROI 1½to 2 years due to moreefficient support effort

•Develop a Roadmap forimplementing SolutionManager

Think BIG, start small, … but do START

0

5

10

15

20

Fte

Varianten

Inzet formatie SAP domein

Lineaire groei

Afnemende meer-inspanningVrijkomend voorprojecten

Fte reduction in IT support:

•Red: linear growth without SSM

•Green: less growth with SSM in place

•Yellow: available for IT innovations

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PLANNED EVOLUTION OF THE SSM LANDSCAPE•At the IT operations side there is not that much new

–Will be better informed then before•Most attention draws Solution Manager Diagnostics

–Because it is relatively new–Relatively new also means: instable to a certain extent

•When Solution Manager Diagnostics is in scope–Recommendation to realize 2-system landscape to minimize

downtime due to upgrades•Development system (D)•Production system (P)

•When CHARM is in scope–Recommendation to realize 3-system landscape (D –Q –P)

Development-D Quality Ass.- Q Production-P

SSM 7.0NW 7.0[SLO]

SSM 7.0NW 7.0[SLO]

SSM 7.0NW 7.0[SLP]

SSM 7.0NW 7.0[SLP]

SSM 7.0NW 7.0[SLT]

SSM 7.0NW 7.0[SLT]

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PRELIMINARY REMARKSON CHANGE

We can offer you 3 kinds of services:1) good2) cheap3) quick

You may choose from either 2 options.....- good & cheap...(is not quick)- good & quick...(is not cheap)- quick & cheap...(is not good)

The devil’s triangleCheap

Quick

Good

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GROWING COST OVERRUNS

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GROWING TIME OVERRUNS

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QUALITY FAILURES

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SAP SOLUTION MANAGER (SSM)

•An ERP system for IT environment•Ultimate goal: mastering devil’s triangle

–Cost overruns

–Time overruns

–Poor quality

•Manage all, concentrating on customer satisfaction

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PURPOSE

‘The purpose of this presentation is to provide anoverview how SAP Solution Manager (SSM) could

be used in SAP projects and SAP support…..’

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Agenda

• Unit 01: SAP Solution Manager Overview• Unit 02: Project Preparation• Unit 03: Project Blueprint• Unit 04: Working with Documents• Unit 05: Customizing via Solution Manager• Unit 06: Documenting Tailoring via Solution Manager• Unit 07: Documenting Jobs via Solution Manager• Unit 08: Go Live & Support• Unit 09: Tips & Tricks• Unit 10: More Information

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SAP SOLUTION MANAGER OVERVIEW…Unit 01

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Solution Monitoring

Technical Base

Early Watch Alert

SystemLandscapeDirectory

Connectionswith Managed

Systems

MaintenanceOptimizer

2/3 SolutionManager System

Landscape

SystemMonitoring

Business ProcessMonitoring

Service Desk

Basis ServiceDesk

SLA Management

3rd PartyIntegration

CHARM

ChangeManagement

TransportIntegration

Retrofit

Implementation/ Upgrade

Project Standards

Solution

Test Management

Central SystemAdministration

CustomizationSynchronization

Connect toSAP

Job SchedulingManagement

Cutover

Functional Base

StandardsBusinessProcessMapping

SolutionDirectory

PopulatedBusinessProcesses

Diagnostics

Templates

SAP Solution Manager project –overall model

In Scope: Realized

In Scope: In execution

In Scope: still to berealized

Out of current scope

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SAP SOLUTION MANAGER–CUSTOMIZED ROADMAP SCOPE

1. Technical base(Gateway to SAPincluded)

2. Functional base

3. SolutionMonitoring

4. Implementation/Upgrade

5. Service Desk6. CHARM

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On the road to a transparant SAP Solution…

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Current status SSM Implementation Project atMaastricht University

• Project preparation:–First projects in SSM gedefinieerd–Autorization roles defined for project-members–Defenition of documentation standards is in execution–Document-status/acceptance procedure in place–Instruction material finalized for working in projects in SSM

(UM Kick-off presentation, guidelines)

• Project execution:–ARIS –SAP Solution Manager Synchronization Procedure

defined–ARIS Synchronization technically realized

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Implementation Scenario

Define Project

FinalPreparationRealizationBusiness

BlueprintProjectPreparation

Define solutionbased on SAPprocesses

Configureprocesses

SynchronizeCust. settings

Testing

Training Handover toOperations

Go Live& Support

Project administration

Issue Tracking/ Monitoring/ Reporting

Roadmaps

SAP Solution Manager

Define ProjectStandards

Setup SystemLandscape

ASAP

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SAP SOLUTION MANAGER PROJECTPREPARATION…

Unit 02ProjectPreparation

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ARIS –SAP Solution Manager

SSMProject

TemplateProject UM

TemplateProject UM

ImplementatieProject

X

ImplementatieProject

Y

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UM Documentation: templates for each projectphase…

•Business ProcessDesign

•Decision Paper

•Business Case

Blueprint

•Functional Design Extension

•Functional Design Interface

•Functional Design Report

•Functional Design Form

•Functional Design EDI Inbound

•Functional Design EDIOutbound

Realization

•Technical Design Extension

•Technical Design Interface

•Technical Design Report

•Technical Design Form

•Technical Design EDI Inbound

•Technical Design EDI Outbound

Project Preparation

•Test Script Assembly Test

•Test Script ComponentTest

•Test Script TechnicalIntegration Test

•Test Script AcceptanceTest

Go Live & Support

•EUT Work Instruction

Final Preparation Example

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SAP SOLUTION MANAGER PROJECTBLUEPRINT…

Unit 03

BusinessBlueprint

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Business Process structure in Solution Manager

Scenario

Business Process 1

Process Step 1

Process Step 2

…

Business Process 2

Process Step 1

…

Procurement and Logistics Execution Processes in ERP

Processing Purchase Requisitions in ERP

Processing Purchase Orders in ERP

01 Create or process purchase requisitions

02 Release purchase requisitions

01 Create or process purchase orders

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Implementing Processes, not Systems

CreateCustomer

OrderCreate Order

Shipment

Goods Issue

CreateInvoice

Picking

SendConfirmation

CRM SAP ERP WMS

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How to build Business Process structure content?

Manual Input

SAP BusinessProcess Repository

Aris

RBE Plus

….

Manual Input

SoDocA

RBE Plus

….

ARIS

SAP BusinessProcess Repository

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Business Process Repository…

Business Process Repository

Both in ARIS and in SAP Solution Manager aLibrary of Business Processes could be build &used…

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Level 4

Level 3

Level 2

Level 1

Level

Processstep+Transaction

DetailedProcess(EPC +FAD)

ProcessSynchronizat

ion EPC(EPC)

ScenarioSynchronization project

(VACD)

-

CorporateProcesModel

(VACD)

Objectlevel

Modellevel ARIS

Tactischeinkoop

Operationeleinkoop

Projectmanagement

Financ ieelmanagement(Financ ieel)

Investeringsmanagement(Financieel )

Treasurycash flow

(Financieel)

Revenuemanagement(Financ ieel)

Controlling enmanagementrapportage

Activamanagement(Financieel)

Bedri jfsvoeringLogistiek

Sa larisverwerking

Ziekteverzuimen

Poortwachter

Timemanagement

Personeelsadmin istratie

Grootboekadminis tratie

Debiteurenadministra tie

Crediteurenadministratie

-

InvoerenOntslagbevestiging

Uitvoeren wijzigenfunctionele

basisgegevens

Controleren opArbeidshandicap

Controleren/Beheren In-

/Uitstroomenquete

InvoerenBasisgegevens

UitvoerenOnts lagbevestiging

BeheerOrganisat iestructuur

VerwerkenDeclarat iesAfrekening ontslag

EPC FAD

IndienenMutatieaanvraag

funct ionelegegevens

manager

Wijzigingdoorber ekening/kostenverdeling

A utoriserenMutatieaanvraag

S tandaard r oosterveranderen

A anvraagmut at ie

function...

Medewerker AZM

A...

A...

W ijzigingper centageziektever zuim

Werk tijdverander t

Mutatienoodzakelijk

B eant woordenvragen ivm Salaris

V eranderingTijdgegevens

nodig?

P laatsingsmogelijkheid

geidentifice erd

Beschikking UWVW IA ontvangen

Resultatensimulatie

bekend bij...

U itvoerenSalarisverwerking

NieuweFormatieplaats

bekend

BeheerOrganisat iestructu

ur

A anpassenOrganisatorischeIndeling

AanpassenNormwerktijden(incl. ORT/BB D)

centralemedewerker P.. .

centralemedewerker P.. .

decentrale P Z-medewerker

centralemedewerker P ...

cent ralemedewerker P ...

centralemedewerker P.. .

Aanbrengen vancorrect iesfunctionelegegevens

Maintain HRMaster Data

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Project

Business Process Structure Documentation organized in Tabs…

Level 1

Level 2

Level 3

Example:List of transactions which are

valid for this proces step…

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Populate the Business Process Structure…

All Documentation

All Test Cases

All End UserTransactions

All CustomizingObjects

All CustomerObjects

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Status of Objects within SSM Project

Start

ProcessStep

Relevant?

Status:Open

Status:In Process

Status:Finished

Status:Not Relevant

End

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WORKING WITH DOCUMENTS…Unit 04

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Where to find documents in SSM?

Example

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Status of Documents: Project side

Project

Support

In Process

Review

Released

Final

Document OKE?

Start

End

InBeheer?

Reopen bySupport

ReviewSupport

InBeheer?

Reopen byProject

In Process Initial Status of the Document

ReviewA team-member offers the documentfor review. The team-lead accepts(Released) or rejects (In process) thedocument.

ReleasedEnd-status of the document within theproject. Based on the status ‘Released’UM Support Dept. will decide of thedocument is accepted for MaintenancePhase.

Reopen byProject

In case new insights occur (changebefore go-live) a finalized documentcan undergo changes; document hasto be re-opened.

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Document Management Buttons

Insert DocumentInsert Document

Delete Row(Leaves Documents in KW)Delete Row(Leaves Documents in KW)

Change DocumentChange Document

Display DocumentDisplay Document

Check Document Out/InCheck Document Out/In

Delete Document from KWDelete Document from KW

Where-Used ListWhere-Used List

HistoryHistory

Document AttributesDocument Attributes

Copy DocumentCopy Document

Insert DocumentInsert Document

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Difference between Delete Row en Delete!

With the Delete Row button the link between thedocument and the project will be removed. Thedocument itself remains available in the SAPKnowledge Warehouse.

With the Delete button the link and the documentwill be removed from the SAP Knowledge Warehouse.

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Step 1: How to move a document?

Select the document1

Select Copy Document2

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Select right node in processstructure3

Select right Tab for type ofdocument!4

Select the option: Insert as Link5

Step 2: How to move a document?

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Select Delete Row to remove old link7

Select the ‘old’document link6

Step 3: How to move a document?

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CUSTOMIZING VIASOLUTION MANAGER

Unit 05

Realization

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Step 1: Configuring IMG Objects

Select the right node in theprocess structure1

Select IMG Object2

Select …. IMG Object3

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Step 2: Configure IMG Object thru using SSM

Select the IMG Object1

Click Configure2

Configure the IMG Object intarget system…3

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Step 3: Document the IMG Configuration

Document IMGConfiguration. Per tab 1Configuration Document

1

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Displaying SAP IMG Documentation…

Select a IMG object andclick on the ‘Display

Documentation’button.

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DOCUMENTING CUSTOMER SPECIFICDEVELOPMENTS IN SAP SOLUTIONMANAGER…

Unit 06

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Step 1: Create customer specific object in thesystem where it belongs to

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Step 2: Record & Document the Customerspecific Developed Objects

Select the right node in theprocess structure1

Register the Object2

Document Customer specificdevelopment3

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DOCUMENTING BACKGROUND JOBS WITHSAP SOLUTION MANAGER…

Unit 07

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Step 1: How to perform/schedule a backgroundjob?

Select the right node in deprocess structure1

Select the tab: Transactions2

Select Type: Job Documentation3

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Fill in Job Name4

Step 2: How to perform/schedule a backgroundjob?

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Fill in a description of the job5

Fill in the job step information6

Step 3: How to perform/schedule a backgroundjob?

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Fill in all relevant information likerestarting procedure etc.7

File the Job Document8

Step 4: How to perform/schedule a backgroundjob?

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GO LIVE & SUPPORTUnit 08

Go Live& Support

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Transfer fromProject to Support

Project

Support

In Process

Review

Released

Final

Document OKE?

Start

End

InMaintena

nce?

Reopen bySupport

Review bySupport

InMaintena

nce?

Reopen byProject

Status of document whenSupport accepts the documentfor Maintenance.

When Support does not acceptthe document status ‘Reopen bySupport’applies.

After updating the document itcan be re-offered for ‘Review bySupport’.

Reopen bySupport

Review bySupport

Final

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TIPS & TRICKS IN SAP SOLUTIONMANAGER

Unit 09

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Documenting in separate window…

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Where-Used List

Select an object andclick the Where-Used

button.

Example: User ExitRV60AFZZ is used in

two scenarios

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Searching for Customer specific Objects thruTCODE: SOLAR01/SOLAR02

Example:Search for all spotswithin the project

where objectRV60AFZZ occurs…

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Search Objects with TCODE: SOLAR_EVAL

Example:All Z transactions…

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USAGE OF SSM TOGETHER WITH OTHERTOOLING

Unit 10

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Possible Use Case SDA: SSM –ARIS –SSM:a Conceptual View…

SSMProject

TemplateProject

SSMMaintenance

SSMMaintenance

TemplateProject

Impl.Project

Impl.Project

…

SolutionMaint.Project

SSMSDA

SDAProject

SSMProject

SSMProject

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ARIS, SSM & HP Quality Centre

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Option 1

Option 2

Options for Testing SAP Solutions

Solution ManagerBusiness Blueprint

Test ScopeIdentification

Test Planning Manual Tests Automatic Tests

SolutionManager TestWorkbench

SolutionManager TestWorkbench

SolutionManagereCATT

HPQTP

Solution ManagerBusiness ProcessChange Analyzer

eCATTApplicationLogic Tests

UI Based Tests

Backend Tests

SAP TDMS

Solution ManagerBusiness Blueprint

HP QualityCenter

HP QualityCenter HP QTP

Solution ManagerBusiness ProcessChange Analyzer SAP TDMS

SAP TAO

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More INFORMATION…Unit 10

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Ramp up Knowledge Transfer in SAP SupportPortal

1

2

3

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Select a Learning Map…

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Links

– Online Documentation•http://help.sap.com/content/documentation/solutionmanager

– SAP Solution Manager on SAP Service Marketplace•http://service.sap.com/solutionmanager

– E-Learning Materials•http://service.sap.com/rkt-solman

– Training curriculum•http://service.sap.com/solutionmanager --> Training

– Frequently asked questions•http://service.sap.com/solutionmanager --> FAQ

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Questions?