SAP Solution BriefSAP Consulting

Among the many challenges CIOs face today is managing increasingly complex IT landscapes and rapidly introducing innovative technologies that add busi-ness value. At the same time, CIOs must enhance the effectiveness of their own IT departments.

As they seek to support new business requirements, IT departments are under increased pressure to deliver more with less. While making business processes more effective and increasing productiv-ity, they must carefully manage costs to reduce total cost of ownership and use working capital more efficiently. To re-spond rapidly and appropriately to these challenges, companies need robust IT systems with maximum flexibility.

The SAP® Consulting organization pro-vides the IT transformation services and expertise you need to meet essential business and technology goals. By reducing system complexity, boosting operational efficiency, and cutting infra-structure costs, these services can transform your IT department from just another cost center into a key partner in your company’s business strategy.

Add Business Value, Maximize ROI

There are many reasons for IT transfor-mation. Your company may be involved in a merger, acquisition, restructuring, or divestiture. It may seek closer align-ment of its business and IT strategies, want a more reliable source of informa-tion for decision making, or need better access to historical data for compliance

requirements. Just to retain its competi-tive advantage, your business must be able to adapt its IT landscape quickly and reliably.

SAP Consulting helps IT departments develop a new level of agility and re-sponsiveness both efficiently and cost-effectively. We partner with your organi-zation to support all aspects of the IT transformation process – from changing your IT strategy, governance, and archi-tecture to instituting new processes, standards, methodologies, and organi-zational models.

We can help you assess the areas of transformation that drive the greatest business value and manage the entire transformation lifecycle – from the design of a new IT road map through the transition to your new solutions, the implementation of those solutions, and their further improvement.

SAP IT transformation services help you maximize the ROI for your technology initiatives and add more value to your business. You get the help you need to: • Reduce the complexity of your IT land-

scape and increase data visibility and reliability

• Boost operational efficiency by identifying innovation opportunities and optimizing your operations

• Leverage best practices and new technologies that can cut infrastruc-ture costs and increase IT agility and efficiency

• Accelerate innovation by launching new functionality more quickly

SAP® Consulting offers services to accelerate the structural, operational, and technological transformation of your IT solutions. We can help you adapt rapidly to business change as you standardize IT processes, optimize operational efficien-cy, and reduce costs for implementing and managing your solutions.

SAP IT TrAnSformATIon ServIceSMAke IT A STRATegIC BuSIneSS PARTneR

SAP Consulting can provide post- production support as well as remote application operation and management – adding defined service-level agree-ments to our existing support offerings. We can create testing strategies that optimize performance and help ensure quality results. We can also improve your change management processes and reduce testing time by optimizing your operations and managing the en-tire lifecycle of SAP applications more effectively.

You can create operations that are cost efficient and effective from the very be-ginning of the application lifecycle. In addition, you can manage your opera-tions based on best-in-class standards and methodologies such as version 3 of the IT Infrastructure Library (ITIL) and the Run SAP methodology from the SAP Services organization. You can set up the right processes and tools for delivering IT services to your internal and external customers and identify the appropriate processes for outsourcing – without giving away your capacity for innovation. You can imple-ment, run, and optimize support pro-cesses for your business-critical applications.

Technological Transformation: Move Your Business Forward

As you seek increased business value from advances in technology, you must minimize infrastructure costs. By help-ing you implement technologies like cloud computing and virtualization and by providing services for managing roll-outs and minimizing downtime during upgrades, SAP Consulting can stream-line the transition to an optimized IT environment that can:

Structural Transformation: Simplify Your Landscape

Being competitive in today’s business environment demands agility. Your IT department can help by aligning more closely with your core business strate-gies, providing a reliable source of data for informed decision making, minimiz-ing business risk, and reducing the complexity and cost of your business processes.

Structural transformation services from SAP Consulting help your IT depart-ment address these goals more effi-ciently and build the optimized system landscapes you need to support key business changes. We can help you streamline complex IT landscapes, increase data visibility, and respond rapidly to the operational needs that a changing business environment can bring.

You can use our services to:• Design an IT solution that is appropri-

ate for your business requirements • Consolidate IT landscapes to execute

process changes more quickly and effectively

• Improve integration between systems to unify data and improve its visibility

• Construct road maps that help you manage complex IT landscapes more efficiently

• Build solutions to efficiently manage and access your content and data throughout the information lifecycle

SAP structural transformation services – a significant expansion of our proven services for system landscape optimi-zation – support innovation in your IT organization, IT systems, and data

structures. We help you bridge the gap between business and IT transforma-tion by assessing your business strategies, processes, and current IT architecture and then building a new architecture and system landscape that supports your key business require-ments. We can help you set up the right IT governance processes, quality gates, and decision bodies as well as the appropriate processes and struc-tures for managing your information assets.

Operational Transformation: Plan Today, Profit Tomorrow

As budgets shift from operations to strategic initiatives, IT departments must become more responsive and better organized. By increasing opera-tional efficiency, they can play a bigger role in their companies’ future growth – on a smaller budget.

Operational transformation services from SAP Consulting help you make this transition. They promote cost effi-ciencies and boost productivity by giv-ing you the tools to:• Focus on low cost of operations

when designing new IT solutions• Identify areas of operational efficien-

cy and maximize existing resources• Reduce the need for testing resourc-

es by using software that automates your testing processes and makes them more reliable

• establish operational standards and procedures for your applications that minimize costs

• Develop and execute operational plans for applications and systems

• Set up security measures to prevent internal and external threats to your systems and data

• Boost performance• Drive down costs• Promote best practices during

transition periods• Reduce IT infrastructure costs and

licensing fees for operating systems• Increase the flexibility and respon-

siveness of IT landscapes

We work with you to develop new tech-nology strategies, such as establishing processes for implementing your soft-ware, through system architecture services that address your changing business needs. We help you leverage SAP experts for your implementation or upgrade projects – for fast and reli-able setup and optimization of your SAP solutions. Together, we can find the best ways to safeguard your implementation.

In addition, we can increase the avail-ability and performance of your SAP software throughout its entire lifecycle and transfer on-premise solutions to

virtualized environments. We can connect the back-end systems that run your SAP software to mobile or on-demand solutions and leverage best practices for virtualized or cloud environments.

The table below summarizes the structural, operational, and technologi-cal IT transformation services available through SAP Consulting.

A Wide Range of Business Benefits

SAP IT transformation services let you make the most of your SAP software for faster, more effective support of innovation across your enterprise. By managing complex IT landscapes more efficiently, you can consolidate, stan-dardize, and harmonize data across multiple systems for better information quality and enhanced decision making.

The road maps and best practices pro-

vided by SAP IT transformation servic-es can shorten your IT testing cycles and improve your testing processes. You can establish clear performance benchmarks across the application life-cycle, minimize downtime, and increase system availability. You can use new technologies – such as virtualization, cloud computing, and on-demand solu-tions – to decrease overall IT costs, minimize your total cost of ownership, and maximize the return on your invest-ment. You will be able to get new prod-ucts and services to market more quickly, while reducing business and IT risk.

For More Information

To learn more about the many ways that SAP IT transformation services can help you drive innovation in your business, contact your SAP represen-tative or visit our Web site at www.sap.com/services/itts.

Structural Transformation Services Operational Transformation Services Technological Transformation Services

IT architecture and governance Operations and total cost of ownership (TCO) improvement

Technical implementation and upgrade

IT compliance and risk management IT service management Technology rollout and optimization

IT organizational change management Application lifecycle management Downtime minimization

enterprise content management Post-production support and application management

Technical process integration

Mergers and acquisitions Testing and quality management Business process orchestration and solution transformation

Data and process harmonization SAP® MaxAttention™ services Virtualization and cloud transformation

Landscape consolidation and transformation IT security and identity management SAP Safeguarding services

Information lifecycle management Mobility

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Summary The SAP® Consulting organization offers structural, operational, and technological services to help you rapidly adapt to business change and implement technology innovations as you standardize business processes, optimize operational efficiency, and reduce costs. By reducing complexity, boosting operational efficiency, and cutting infrastructure costs, these services can make your IT department a key partner in your company’s business strategy.

Business Challenges • Support business-driven change and improve agility through a lean IT infrastructure• Achieve operational excellence through increased efficiency and reduced cost• enhance functionality through state-of-the-art technology

Key Features• Structural transformation – Standardize, consolidate, and harmonize your SAP software

landscape to minimize complexity and provide better business information• Operational transformation – Promote cost efficiency and boost employee productivity• Technological transformation – Adopt best practices and minimize downtime as you in-

stall innovative IT solutions

Business Benefits • Improve information quality and decision making by consolidating, standardizing, and

harmonizing data across multiple systems• Shorten your testing cycle using customized road maps and proven best practices• Decrease IT costs with new technologies such as virtualization, cloud computing, and

on-demand solutions• Get new products and services to market more quickly by making your IT landscape

more flexible and agile• Reduce risk by strengthening IT compliance and risk management while minimizing

system downtime

For More InformationContact your local SAP representative or visit us on the Web at www.sap.com/services/itts.