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Address: 3rd Floor, Sapthagiri Complex, Bhagya Nagar Colony Main Road, Opp. R.S. Brothers, Kukatpally -500072, India.

Contact Number : +91 9030088524/5/6

SAP Solution Manager Course Content

1) SAP Solution Manager Overview

� Introduction to SAP Solution Manager � Evolution of SAP Solution Manager � Need for SAP Solution Manager � Support for ITIL Process

2) SAP Solution Manager Tools and functionalities

� Overview of SAP Solution Manager Functionalities in operation

3) Installing SAP Solution Manager

� Sizing � Hardware and Software Requirements � Installation Procedures

4) Technical Configuration

� Initial and Basic Configuration � Creation of System Landscape � Generation of RFC destinations � Creation of Logical Component � Establish Connection from Satellite Systems to Solution

Manager System

5) Maintenance Optimizer

� Overview of Maintenance Optimizer � Configuration and use of Maintenance Optimizer

6) Early Watch Alert

� Overview of Early Watch Alert Function � SDCCN Activation � Configuration Early Watch Alert Session

7) Monitoring in SAP Solution Manager

� Overview of monitoring concepts � Overview and Configuration of CCMS � Integrates solution manager system with CCMS � Solution Monitoring � Business Process Monitoring

8) Service Desk

� Overview of Service Desk concepts � Basic configuration � Processing of a Service Ticket in the Support Organization � Create Service Desk Message from Satellite Systems

9) Change Request Management

� Overview of Change Request Management � Overview of various elements of Change Request Management � Issue Management � Project Management

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