Sap services catalogue_redpot
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SAP TECHNICALSERVIC ES Service offerings from REDPOT
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Transcript of Sap services catalogue_redpot
SAPTECHNICALSERVICES
Service offerings from REDPOT
SAPSERVICESREDPOT TECHNICAL SERVICE OFFERINGS
SAP BASIS SERVICESDay to day basis tasks, performance tuning, remote management etc..
MANAGE SAP IT INFRAIncident Management, Disaster Recovery, Backups, Archiving, Periodical Restore & Recovery, Capacity Management etc..
SAP UPGRADETechnical Upgrades
SAP HANAImplementation &
Administration.
SAP MIGRATIONSUnicode, OS & DB Migration
SAP SOLUTION MANAGERSLD, EWA, Maint Opt, SLR, RCA, End-user exp (EEM), Downtime Mgmt, CTS+,Technical Monitoring etc..
BASISSERVICESSAP BASIS SERVICE OFFERINGS
B & BOnsite Offshore
Customer Resource REDPOT Resource
Routine Tasks
Enhancement Tasks
SME Tasks
EN
GA
GEM
EN
T M
OD
EL
Cost & Time
Advantage
Work towards the resolution of end user raised incidents
Work with functional & abap teams to carry out transports etc.
Reporting – incdients created, resolved & in progress
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2
4
Carry out periodic routine system health check, raise incidents on noticed issues and work towards resolution
3
BASISSERVICESSample activity list
Check system logs Analyze ABAP dumps Buffer utilisation Database performance OS level alerts lock entry list Failed updates Failed jobs Work process
Backups Space critical objects Transports File system space Tablespace growth DB growth Archive Logs Spool Cleanup old logs
SAP profile parameters Test restore & recovery Apply support packages / notes Client Copy System Copy DB Restore Schedule batch jobs User Creation Role Creation etc..
SOLUTIONMANAGER
Early Watch Alert Maintenance Optimizer Central User Administration System Landscape
Directory Downtime Management IT Reporting/ Service Level
Reporting Root Cause Analysis End-User Experience
Monitoring
System Monitoring Technical Monitoring & Alerting Central Transport Systems Change Request Management /
Service Desk Solution Documentation Project Implementation Test Management Business Process Operations
Sample Configuration List Onsite Offshore
Customer Resource REDPOT Resource
EN
GA
GEM
EN
T M
OD
EL
Minimum resource Offshore Model
SAPUPGRADESample Activity List
SAP Upgrade roadmap analysis Business Requirements PAM
SAP Upgrade Technical Upgrade
Minimum resource Offshore Model
Onsite Offshore
Customer Resource REDPOT Resource
EN
GA
GEM
EN
T M
OD
EL
Example: 4.x to ECC, ECC to EHP7 etc.
Critical production implementation can be performed at onsite based on customer preference
SAPMIGRATIONSample Activity List
Non-unicode to unicode migration
OS migration DB migration
Onsite Offshore
Customer Resource REDPOT Resource
EN
GA
GEM
EN
T M
OD
EL
Critical production implementation can be performed at onsite based on customer preference
Minimum resource Offshore Model
SAPHANASample Activity List
Approach to HANA Roadmap Installation & Configuration
Onsite Offshore
Customer Resource REDPOT Resource
EN
GA
GEM
EN
T M
OD
EL
SAP HANA services provided by REDPOT covers technical perspective of SAP HANA Implementation, configuration and administration
