Sales and Distribution (SD) Overview

Service Management

SM

Production Planning

PP

Materials Mgmt.

MM

Sales & Distribution

SD

Financial Accounting Controlling

FI

CO

R/3Human Resources

Fixed Assets Mgmt.

AM

Integrated Solution Quality Client / Server Management PM Plant Maintenance Open SystemsQM HR IS

Workflow

WF

Project System

PS

Enterprise Controlling

EC

Industry Solutions

SD Mechanisms to execute the business processes used in the selling, shipping and billing of products and services Tightly coupled data flow to the other SAP modules Integration Flexible and robust functionality that is tailored through configuration

SD ComponentsMaster Data Sales Support Shipping Transportation Sales Billing Foreign Trade

Sales Info System

SD Overview Master Data Detailed information about customers, materials and business partners Flexible data structures that support the business environment Specialized master data to support sales order processing

SD Overview Sales Support Provides the functionality to support the staff

involved in business development and customer service processes Primary functions Sales Prospects Contact Persons Competitors and Competitive Products Sales Activities Direct Marketing

SD Overview Sales Primary base for customer

order management Highly customizable Sophisticated pricing Integrated ATP Integrated credit management

Sampling of functions Inquiries & Quotes Sales Orders Returns Contracts & Scheduling Agreements Consignment Rush Orders & Cash Sales Back Orders & Subsequent Deliveries Credit & Debit Memo Requests

SD Overview Shipping Main functions Picking, Packing & Inventory management Generate Shipping Documents Transportation Management Routes Transportation Scheduling Delivery Scheduling, Returns Deliveries &

Stock Transfer

SD Overview Billing Invoice Generation automatic or

manual Comprehensive set of billing functions Linked documents e.g. invoice & credit memo Real-time integration with finance (FI) Fully integrated and comprehensive pricing

SD Overview S I S Flexible tool that allows one to collect, consolidate, and utilize data from sales and distribution processing A component of the Logistic Information System (LIS)

Transportation

Foreign Trade

Sales & Distribution- Process Flow -

Supply Chain Process

Customer Order

Picking

Goods Issue

Final Payment

Accounts Receivable

Billing

SAP Process StepsSales Quotation Sales Order Post Goods Issue

Shipping

Delivery Note Billing Post Incoming Payment

Picking

Billing

FI A/R

Sales Inquiry & Quotation Support pre-sales processes Are time sensitive Automatic availability check Automatic pricing No impact to FI Can be used as reference documents

Sales Sales Order Core of customer order management No impact to G/L Can reference existing documents Copies key information from master data Automated standard functions ... availability check MRP updating pricing credit check delivery scheduling export control shipping & route determination

Shipping Delivery Note Initiates the shipping process Control document for shipping processes maintains status of each processing step Re-confirms: availability, credit, foreign trade, delivery scheduling Facilitates transportation planning

Shipping Picking & Packing Picking: Physical activity of moving goods from the warehouse for further processing (packing, loading) Packing: Determines packing materials and packing details Advanced processing includes, e.g. batch mgmt., serial number control

Shipping Post Goods Issue Completes the shipping process Typically performed when customer takes ownership Updates inventory Updates G/L accounts Cost of goods sold Inventory

Billing Generate customer invoice Updates FI Customer account G/L accounts: revenue, discount, etc.

Applies relevant pricing Updates customer credit

Sales & Distribution- Organizational Structures -

Sales OrganizationClient 860 Pastime Corporation Company Code CC00 Domestic Sales Sales Organization So00 Direct Distribution Channel DI Baseball Division BB Softball Division SB Wholesale Distribution Channel WH Baseball Division BB Softball Division SB Retail Distribution Channel RE Baseball Division BB Softball Division SB Europe Sales Organization EURO Wholesale Distribution Channel WH Baseball Division BB Cricket Division SB Asia Pacific Sales Organization APAC Wholesale Distribution Channel WH Baseball Division BB

Sales Organization Sells and distributes products, negotiates terms of sales and is responsible for these business transactions Critical organization element to the definition of business markets A business transaction is linked to one Sales Organization

Distribution Channel Identifies how products and services reach the customer Can be assigned to one or more Sales Organizations

Division Often times used to define product line distribution Organization level to which customer specific information and requirements are maintained e.g. pricing, partial delivery Assigned to one or more Sales Organizations

Sales Area Organizational element comprised of: Sales Organization Distribution Channel Division

Will be used to link together the organizational aspects of sales to customers Used for statistical analysis

Sales AreaDomestic Sales Sales Organization SO00 Direct Distribution Channel DI Baseball Division BB Softball Division SB Wholesale Distribution Channel WH Baseball Division BB Softball Division SB Retail Distribution Channel RE Baseball Division BB Softball Division SB

Sales AreaDomestic Sales Sales Organization SO00 Direct Distribution Channel DI Baseball Division BB Softball Division SB Wholesale Distribution Channel WH Baseball Division BB Softball Division SB Retail Distribution Channel RE Baseball Division BB Softball Division SB

Sales Office Typically defines a territory or market area Linked to one or more Sales Areas Optional organization structure

Internal Sales OrganizationDomestic Sales Area Western Sales Office Eastern Sales Office

Sales Group Sales Group Sub-division of a sales office, territory or market

Sales Person Sales Person Defined in HR Personnel Admin. Specifically defines an individual rather than a position (sales rep.) in sales processing

Internal Sales OrganizationDomestic Sales Area Western Sales Office Southwest Sales Group Sales Person Sales Person Northwest Sales Group Sales Person Eastern Sales Office Southeast Sales Group Sales Person Northeast Sales Group Sales Person

Shipping Point & Loading Point Shipping Point Location that performs all delivery related activities Assigned a factory calendar A delivery can be processed from only one shipping point

Loading Point A subdivision of the shipping point used for more specialized handling

Shipping OrganizationS io u x F a lls P L A N T P T 0 0 o Ec x p k SP ht i p Q U r e s sE x p o r t p i nS g h P p tp i n g i I K E X P T

F r e ig h t D S h ip p in g S P 0 0 D L

P

t

o c k #D 1 o c k #D 2 o c k # D3 o c k # 2 o a d i n L g o aP d t i n L g o aP d t i n gL o P a t d i n g P D 1 D 2 E X X P

t

Sales & Distribution- Master Data -

SD Master Data - Core Elements

Cu sto me r

l ria ate M

Master Data

Pricing

-General Data

Material Master Sales: sales org. 1Basic Data 1 - 2 Classification Sales: sales org. 1 - 2 Sales: general/plant Purchasing Foreign Trade: Import Data Sales: text Purchase order: text MRP 1 - 4 Forecasting Storage 1 - 2 Warehouse Management 1 - 2 Quality Management Accounting 1 - 2 Costing 1 - 2

Basic Unit of Measure Division Material Group Sales Unit Delivering Plant Cash discount -Tax data Country Tax category Tax classification -Quantity stipulations Min. order quantity Min. delivery quantity Delivery unit

Material Master General DataBase Unit of Measure The Base Unit of Measure is the unit of measure in which stocks are managed within your company. Division You may enter the Division which your product is in for sales (defaults if entered in the Basic data screen). Material Group A (freely definable) key thats used to group several materials or services for analysis/reporting as well as search by match code. Sales Unit material is unit of measure. Delivering Plant available for sale. value only. This is the unit of measure in which the sold, if different from the base Plant, from which the material is This is a default

Material Master Tax data & Quantity stipulationsTax data Country Tax category Tax classification Country Taxes, applicable to this material (e.g. Federal, State taxes in US, VAT in GB) taxable, exempt

Quantity stipulations Min. order quantity Min. delivery quantity Delivery unit Min. quantity a customer can order (in base unit of measure). Min. delivery quantity to a customer. Only multiples of this number will be delivered to the customer.

Material Master Sales: sales org.Basic Data 1 - 2 Classification Sales: sales org. 1 - 2

-Grouping terms

Sales: general/plant Purchasing

Matl statistics group Material pricing grp Volume rebate group Acct assignment grp Commission group Item Category group

Foreign Trade: Import Data Sales: text Purchase order: text MRP 1 - 4 Forecasting Storage 1 - 2 Warehouse Management 1 - 2 Quality Management Accounting 1 - 2 Costing 1 - 2

Material Master Grouping termsMatl statistics group Material pricing grp Volume rebate group Acct assignment grp Helps to determine which data the system updates in the Logistics Information System (LIS). A way to group materials with similar pricing conditions. A material can be assigned to a volume rebate group (e.g. Low Rebate, High Rebate) if the material qualifies for rebate. A grouping of materials with the same accounting requirements (used to determine revenue and sales deduction accounts) Several materials can be assigned to the same commission group, if the commission sharing between representatives is the same for these materials (e.g. Rep.A: 6%, Rep.B: 10%, Rep C: 12%).

Commission group

Item Category groupA grouping of materials, that helps the system determine the Item Category. Item Category determines how a specific item is processed by system. E.g. a text item is not relevant for pricing.

Material Master Sales: general/plantBasic Data 1 - 2

General data Base unit Gross weight Net weight Avail. Check Shipping data (times in days) Trans. Grp LoadingGrp Packaging material data Matl grp ship. matls General plant parameters Negative stock

Classification Sales: sales org. 1 - 2 Sales: general/plant Purchasing Foreign Trade: Import Data Sales text Purchase order: text MRP 1 - 4 Forecasting Storage 1 - 2 Warehouse Management 1 - 2 Quality Management Accounting 1 - 2 Costing 1 - 2

Material Master General data & Shipping data (times in days)General data Base unit Gross weight Net weight Avail. Check The Base Unit of Measure is the unit of measure in which stocks are managed within your company. In Base Units of Measure. In Base Units of Measure. Tells the system when to do an availability check, as well as which MRP elements (such as purchase orders, reservations) to include in the check.

Shipping data (times in days) Trans. Grp Transportation groups are groups of materials that have the same transportation requirements. For example, all goods that need refrigeration. Loading groups define materials that have the same loading requirements, such as forklift truck, or crane.

Loading Grp

Material Master Packaging material data & General plant parametersPackaging material data Matl grp ship. matls, or Material group shipping materials Freely definable group name, which is used to indicate groups of materials with similar shipping materials, such as liquids or bulk, for example.

General plant parameters Negative stock Check mark indicator, which specifies whether negative stock is allowed at that plant.

Material Master Sales textsBasic Data 1 - 2 Classification Sales: sales org. 1 - 2

- Sales texts

Text specific to the material and in an appropriate language.

Sales: general/plant Purchasing Foreign Trade: Import Data Sales text Purchase order: text MRP 1 - 4 Forecasting Storage 1 - 2 Warehouse Management 1 - 2 Quality Management Accounting 1 - 2 Costing 1 - 2

Account Groups Account group determines which fields are to be used in defining customer master data

Field StatusField status controls the use of each field within the customer master determining whether a field is required, optional, suppressed or display only Field status controls are also relevant to a specific activity create, change, or display

Sales & Distribution- Customer Master -

Customer MasterG D S a l e s D a & t a D e a n e t a r a l

i s C t r o i bm u p t i a o n n y D a t a

Customer Master Centralized data for both SD & FI Segmented into three sections General data - address & communication Company code data (FI) - banking and payment information related to FI Sales data (SD) - pricing, delivery, output

The sales data is specific to one sales area and is therefore dependent on the sales organization

Customer Master by Sales AreaCustomer Sales Organization Distribution Channel Division

Customer Master Address & CommunicationGeneral Data AddressCustomer Name Search Term Street address, City, Postal code, Country Language

General Data CommunicationTelephone, Fax, Data numbers

Customer Master Control DataGeneral data Control dataAccount control : Tax information : Vendor, Authorization Trading partner, Group key Tax codes, Fiscal address Country code, City code VAT N, Tax jurisdiction code Equalization tax, Sole proprietor Tax on sls/pur. International Locator No. Transport Zone Express station Train station Location code

Reference data / area : Industry:

Customer Master MarketingGeneral Data Marketing

Classification :

Nielsen ID Customer classification Industry Industry codes

Operating figures : Annual sales Number of employees Fiscal year variant Sales prospecting : Legal status

Customer Master Payment TransactionsGeneral Data Payment Transactions

Bank details

Country Bank Key Account holder Bank Account Control Key Collection

Customer Master Unloading PointGeneral Data Unloading points

Unloading point Customer factory calendar Default Unloading Point Goods receiving hours

Customer Master Foreign TradeGeneral Data Foreign trade

Country key for export control of customer Table of Denial Orders list (TDO) Special Designated Nationals list (SDN) Diversion High Risk Profile list (DHRP) Usage and Classification

Customer Master Contact PersonsGeneral Data Contact personsName Telephone number Department First name Form of address (e.g. Mr., Ms.) Function

Customer Master Accounting Information Company Code DataAccounting InformationAccounting info Reconciliation Account Sort key Head office Interest indicator Interest calculation frequency Last key date Buying group

Interest calculation

Reference data

Customer Master Payment Transactions Company Code DataPayment Transactions

Payment data: Payment terms Tolerance group Automatic Payment Transactions: Payment methods Alternative payer Lockbox

Customer Master CorrespondenceCompany Code Data CorrespondenceDunning data : Correspondence : Dunning procedure Dunning recipient Account number at customer Customer user Customer Sales Accounting Legal

Payment notices to :

Customer Master InsuranceCompany Code Data Insurance

Export credit insurance : Policy number Institution number Amount insured Valid until Lead months Deductible

Customer Master SalesSales Data Sales areaSales order : Sales district Sales office Sales group Order probability Item proposal Account at customer Pricing / Statistics: Price group Customer pricing procedure Price list type Customer statistical group

Customer Master ShippingS & D Data Shipping

Shipping :

Delivery priority Shipping conditions Delivering plant Order combination Batch split allowed

Partial Delivery: Complete delivery Partial delivery of item Maximum part deliveries

Customer Master BillingS&D Data Billing

Billing section : Manual invoice maint. Rebate Pricing Billing schedule Invoice list schedule Delivery and payment terms : Incoterms Payment terms Accounting : Taxes: Account assignment group Tax requirements for the customer

Customer Master Partner FunctionsS&D Data Partner functions

The different partners are assigned SP BP PY SH Sold-to-party Bill-to-party Payer Ship-to-party additional Partner function(s)

Assigning Additional Partners Siesta Baseball League - Vera Cruz, NM Sold-to : 10018 Sold-to Bill-to : 10018 Payer : 10018 Bill-to Payer Ship-to Ship-to : 10018 Siesta Baseball League - Vera Cruz, NM Sold-to : 10018 Sold-to Bill-to : 10018 Payer : 10018 Payer Ship-to Ship-to : 10018 Bill-to Ship-to : 10249 - Bakersfield, CA

Ship-to

Sales & Distribution- Business Partners -

Business Partners Defines all of the parties involved in a business transaction and differentiates between their roles customer, carrier, employees, customer contact, etc. Through customizing the system automatically assigns partners to the customer master and to transactions

Sold-to

Ship-to

Bill-to

Payer

Business Partners The system creates these four business partners by default. All four are required. All four may be the same or may be different. Since these are automatically assigned partners you may need to add additional partners to carry out your business transactions. Sold-to Ship-to Bill-to Payer

Business partners Sold-to Customer that orders the goods Can perform all primary partner functions sold-to, ship-to, payer, bill-to Primary type of business partner Cannot be linked to other sold-to partners Sold-to Ship-to Bill-to Payer

Business partners Ship-to Party that receives the goods Can be created as an independent partner and linked to one or more sold-to partners Sold-to Ship-to Bill-to Payer

Business partners Bill-to Party that receives the invoice Can be created as an independent partner and linked to one or more sold-to partners Sold-to Ship-to Bill-to Payer

Business partners Payer Party that sends the payment Can be created as an independent partner and linked to one or more sold-to partners Sold-to Ship-to Bill-to Payer

Business Partners ExampleSold-to Ship-to Ship-to Ship-to Bill-to Payer Sold-to Ship-to Ship-to Ship-to

Sales & Distribution- Pricing -

Pricing World-class functionality Highly customizable & extendible One of the most complex features of SAP Used to determine the net price for a material or an order

Pricing Process Standard pricing calculates the gross price, then applies discounts, surcharges and applicable taxes to arrive at the final pricefinal price = gross price - discounts + surcharges + taxes

Cost-plus pricing determines the base cost and applies the appropriate discounts, surcharges and taxesfinal price = cost - discounts + surcharges + taxes

Pricing Components Pricing is based on a matrix of predefined and custom elements Delivered element groups (a.k.a. conditions) Prices Discounts & Surcharges Freight Taxes

Pricing Procedure In short, the mechanism used to arrive at the final price Considers all of the applicable pricing conditions, e.g. material price, customer discount Is assigned by: sales area, sold-to party and sales document type (e.g. sales order)

Pricing Procedure The pricing procedure uses what SAP calls the condition technique. The pricing condition technique starts with the: Pricing Procedure which looks at Conditions which use Access Sequences which accesses Condition tables which point to A price, discount or other condition ($)

R/3 Pricing ProcessSALES DOC. ITEM DETERMINE PRICING PROCEDURE FOR ITEM DETERMINE ACCESS SEQUENCE FOR EVERY CONDITION TYPE IN PRICING PROCEDURE ACCESS THE CONDITION RECORDS AND DETERMINE PRICE PRICE THE ITEM

UNIFORM

SALES AREA & DOCUMENT TYPE & SOLD-TO

CONDITION TYPE AND ACCESS SEQUENCE ARE LINKED IN TABLE

CUSTOMER/MATL OR PRICE LIST/MATL OR MATERIAL

--$9.25 N/A

SALES DOC. SOLD PRICING AREA TYPE TO PROCEDURE US01 US01 UK01 UK02 A B A A 1 1 1 1 USSTD USALT UKSTD UKSTD

CONDITION TYPE KEY PR00 KI00 TX00 FR00

ACCESS SEQUENCE PR00 KI00 TX00 FR00

STOPS LOOKING AFTER FINDING FIRST VALUE

LOOK FOR CONDITION ACCESS OR RECORDS IN THIS ORDER SEQUENCE DER OF CONDITION TABLES PR00 01 02 03 KI00 01 02 03 ETC. CUSTOMER/MATERIAL PRICE LIST TYPE/MATL MATERIAL CUSTOMER/MATERIAL PRICE LIST TYPE/MATL MATERIAL ETC.

PRICING CONDITION CONDITION PROCEDURE TYPE USSTD PR00 KI00 TX00 PRICE DISCOUNT TAXES FREIGHT PRICE DISCOUNT

PRICE ELEMENT CONTROL PARAMETERS UPPER/LOWER LIMITS

FR00 USALT PR00 KI01

Price Agreements Simple price agreements product customer customer & material customer group & material

Detailed price agreements pricing scales rebates customer expected price

Specialized Master Data Customer Material Info. Record Item Proposal Listing & Exclusion Product Substitution

Customer/Material Info. Record Defines a customer alias for a material & description, for example:Material # : Glove Customer # : Pastime Glove

Can further define attributes of the material, shipping and partial delivery information specific to the product and customer Referenced in the sales order using the Ordering Party overview

Item Proposal Used to define frequently ordered combinations or special assortments of products and quantities Either products or products with quantities can be selected during order entry An item proposal can be defined for a customer via the customer master record

Material Listing & Exclusion Used to control what products are available for a customer or group Material Listing defines products that can be sold to a customer Material Exclusion defines products that cannot be sold to a customer

Product Substitution Material Determination Enables automatic or manual substitution of materials during sales order processing Examples: substitute a standard product with a promotional material substitute based on a customer preference substitute based on selection list (manual)

Customizing For Transactions Shipping Functions Shipping Point Determination The shipping point is determined for each line item based on the shipping point determination shipping point = shipping condition + loading group + delivering plant

Customizing For Transactions Shipping Functions Route Definition Route to be traveled and the transit time Generic routes can be used to simply define transit time

Route DeterminationProposed route = shipping point + destination country + transportation zone + shipping condition

Sales & Distribution- Transactions -

Business Document TypesInquiry Quotation Sales Order Cash Sale Rush Order Debit Memo Returnable Packaging Consignment Scheduling Agreement Returns Contract

Credit Memo

Order Processing Functionality Delivery scheduling Availability check Transfer of requirements to MRP Pricing Credit check Shipping point & route determination Foreign trade & license processing Document flow

Delivery Scheduling Automatic scheduling of essential shipping activities ... Calculated using defined activity times ... Resulting in scheduled activity dates Determined using backward and forward scheduling rules

Delivery Scheduling Structure of sales documentsHeader Line item # 1 Schedule line # 1 Schedule line # 2 Line Item # 2 Schedule line # 1

Delivery Scheduling Terminology Transportation lead time time required to schedule transportation Pick/Pack time time required for picking and packing Load time time required to load Transit time time required to transport goods from shipping point to ship-to

Backward Scheduling25Order Date 25th Material Availability 26th Transp. Sched. 27th Loading 28th Goods Issue 29th Requested Delv. Date 31st

Transp. Sched. Time(1 day)

Loading Time(1 day)

Transit Time(2 days)

Pick & Pack Time(2 days)

Forward Scheduling27Material Availability 26th Order Date 27th Transp. Sched. 27th Loading 28th Goods Issue 29th Requested Delv. Date 31st

Transp. Sched. Time(1 day)

Loading Time(1 day)

Transit Time(2 days)

1

New Delv. Date

Pick & Pack Time(2 days)

Availability Check Determines the material availability date Considers inward and outward movement of inventory customizable Influences partial deliveries by proposing a quantity that can be delivered on the requested date (complete delivery) determines the earliest date for full delivery determines the number and dates for partial deliveries to fulfill the order

Availability Check In determining the material availability date the system can include specific stocks if selected, such as: Safety stock Stock in transfer Quality inspection stock Blocked stock Restricted use stock

Transfer of Requirements to MRP Ordered quantities are passed to MRP (MM) Controlled by the schedule line category Blocking of documents can affect requirements passing delivery block

Credit Check Efficient means to implement credit management Integrated with FI via credit control area Automatically alerts when a credit check fails Comprehensive credit management reporting

Shipping Point & Route Determination A shipping point is determined for each line item shipping point determination A delivery can only be processed from one shipping point Routes - route to be traveled & transit time are determined using customized rules Routes can be used to simply define transit time

Foreign Trade & License Processing Predefined trade areas NAFTA, EU Automated reporting for trade areas Automated controls license management embargo lists control by customer, country, product, point in time

Shipping

Shipping Overview Comprehensive functionality to support picking, packing and loading functions Work list and deadline monitoring Functions with backorder processing Tightly coupled to the MM and FI modules Facility for transportation management

Shipping OverviewOrder Order Order Delivery Order Combination Order Delivery Delivery Delivery Partial Delivery Complete Delivery Delivery Order

Shipping Overview Delivery creation activities checks order and materials to determine if a delivery is possible delivery block, incompleteness confirms availability confirms export/foreign trade requirements determines total weight & volume

Shipping Overview Delivery creation activities generates packing proposal considers partial deliveries updates route assignment assigns picking location determines batches updates sales order status, delivery qty

Deliveries & Delivery Notes The Delivery Note Initiates the delivery process Control mechanism for the process Changes to delivery are allowable - products, quantities

Picking Delivery Note Packing Status Loading Post Goods Issue

Delivery Due List Produces a work-list of deliveries Encompasses deliveries and transfers Can be scheduled to run in batch Automatically combines deliveries

Picking Quantities based on delivery Assigned date when picking should begin Automated storage location assignment Supports serial number tracking and batch management Integrated with Warehouse Management (WM)

Packing Identifies which packaging is to be used for specified products Identifies and updates accounts associated with returnable packaging Tracks the packed product by container Insures weight/volume restrictions are enforced

Goods Issue Event that indicates the change in ownership of the products Reduces inventory Automatically updates the G/L accounts Ends the shipping process and prevents changes to the shipping documents

Goods IssueGeneral ledger Inventory 750 Cost of goods sold 750

Billing Overview Automated invoicing based on sales orders and/or deliveries Functionality for processing credit/debit memos and rebates Integration with FI & CO-PA Updates customers credit data Can create pro forma invoices

Automatic Account Assignment Defines the G/L accounts that billing entries are posted to revenue, deduction, freight chargesApplicati Conditio on n Type V From Sales Doc. KOFI From Table Chart Sales Cust Accou G/L of Org. Acct nt Key Accoun Accoun . t ts Grp. 01 6100 CHRT SOx ERL 00 x From From From From From Sales Sales Customer Pricing Table Doc. Doc. Master Proc

Billing MethodsSeparate invoice per delivery Order Delivery Delivery Delivery Delivery Delivery Delivery Invoice Invoice Invoice Invoice Invoice

Collective Invoice Invoice Split

Order Order Order

Billing Documents Explicitly specify documents Billing due list builds a worklist of invoices that should be generated Automatic posting to FI

Billing DocumentsGeneral ledger Revenue 2000 Customer 2000 A/R recon. 2000

Billing Plans Periodic total amount for a planned billing period Milestone distributing the total amount over multiple billing dates - typically used with the project system (PS) Installment evenly proportioned amounts and defined payment dates Resource related consumed resources such as service or consulting

SD Milestone BillingSales OrderSold-to : QAZ Industries Material : 546-dk1 Generator Delivery Date Price : 06/20/97 : $300,000

Billing Plan

Billing date 11/20/96 01/20/97 04/20/97 05/20/97 06/20/97

Description Contract Assembly Operational Acceptance Final invoice

% 10 40 40 10 --

Value 30,000 120,000 120,000 30,000 --

Billing Milestone block x x x x x x x

Billing status x x

Outline Agreements Contracts Schedule Agreements

Contracts Defined quantities and validity period for a customer The contract is fulfilled by orders placed against the contract - release orders Contracts are automatically updated through release order processing Pricing can be assigned to a contract

ContractsContract Target Qty: 900 Order Qty: 700 . . . Contract Target Qty: 900 Order Qty: 750

Release Order Order Qty: 200

Release Order Order Qty: 150

Scheduling Agreements Defines specific product quantities and delivery dates for a customer Schedule lines and processed through standard delivery processing Availability check is performed during creation and quantities are passed to MRP System automatically updates delivered quantities

Scheduling AgreementsScheduling Agreement Date 05/15 06/15 07/15 08/15 Qty 100 100 200 300 Delivery 5/10 100 Delivery 6/10 100 Delivery 7/10 200 Delivery 8/10 300

BackordersBackorder Processing Rescheduling

Backorders Backorder processing determines which orders have unconfirmed quantities by customer or material sort the orders according to priority assign available stock to outstanding orders or reassign confirmed quantities to highprofile orders

Backorders Rescheduling updates the orders with the results of the availability check can be used to manage the distribution of available inventory when demand is greater than supply

Best if run in batch mode, rescheduling can be very time consuming

Customer Returns

Return Order Goods Receipt Quality Inspection Credit Memo

Customer Returns1 Order Delivery Returns Delivery InvoiceReturn to Inventory

2

Return

3

Credit Memo

Customer Returns Returns document Billing block can be proposed Use the Order reason field to identify the reason for the return Full access to pricing and ability to re-price

Return delivery Issues a goods receipt to place material into inventory

Customer Returns Credit memo Billing block must be cleared from Return Posts to FI Can be processed in batch (background) Can be processed collectively (grouped)

Output & Text

Communication OutputBar Coded Documents Printed Documents

Email

SAP Document

FAX EDI

Workflow

Communication Output Output traditional forms or electronic communications produced for internal or external partners Assigned to business partners & sales documents Definable media EDI, fax, print Highly customizable Sapscript

Communication Text Texts are used for internal and external communication Created for business partners, materials, header or item level of sales documents order, delivery, billing, picking lists

SIS Overview Flexible information system designed to support business planning, forecasting and reporting Pre-defined catalog of performance measures and reports On-demand access to reports and exceptions Data maintained in a separate database

Logistics Information System Inventory Management Purchasing Sales and Distribution Production Plant Maintenance Quality Management

Inventory Information System Standard Analysis Material Plant Storage Location MRP Controller Material Groupings

Purchasing Information System Standard Analysis Material Vendor Material Group Purchasing Group Purchasing Documents

Sales Information System Standard Analysis 5 Pre-defined drill-down reports Customer Material Sales Organization Shipping Point SD Documents

Production Information System Standard Analysis Product Group Material Work Center Production Resources and Tools

Reporting Tools Value display - absolute or percentage Top N - top 10, top 100, etc. Sorted - ascending or descending ABC Classification Graphics - 2D, 3D