RUN SIMPLEwith SAP S/4HANA Service and Support

Evolution of the Digital Enterprise

As the enterprise has evolved over time with technology, our processes have become disconnected. Information exists in silos and organizations have become complex information organisms to navigate. The more data that flows in and out of systems built using yesterday’s technology, compounds the inefficiencies that exist.

Lightning speed proliferation of sources and volume of data is disrupting the value chain, new employee and customer expectations are driving rapid technology evolution leaving organizations asking the questions:

• Which customers are most profitable?• What is the status of my inventory?• What is my current cash flow?• How can I learn more from what I already know?

And all of this is information that is needed right now, in real time.

Today’s Most Important Business Challenges

Most of us recognize data and technology is changing the world. So the question is how effective can you be in crafting a response? And how will your technology partners help you envision and implement a solution that’s right for your enterprise? You will want to seek out a solution that can grow with you and address each of these important business challenges.

Lack of simplicity indesign and execution

New digital business models and architectures needed

Transactions are becoming “experiences”

Hierarchy flatteningrequiring highly

collaborative processes

Current platformsnot meeting

business needs

What the Digital Enterprise Future Will Look Like

As you look to answer the question of “How” you will prepare, an important consideration is understanding what the Digital Enterprise Future will look like.

Consider that the enterprise of the future will have to address IT enabled commerce, Mass Personalization, the Automation of Knowledge Work and multiple other factors, all linked through single, comprehensive implementations and governed by a single, simple instance.

IMPLEMENTATIONS

Mass Personalization

Automation of Knowledge Work

Internet of ALL Things

SocialMatrices

Anything-as-a-Service

IT-enabledCommerce

It is also important to consider the external factors at play:

3 Billion new consumers by 2020. 10-20 Trillion dollars of impact on IT.

The drive for personalization, free and intuitive products, and all fully integrated will mean a powerful force of change.

Consider also that technology will drive different goals and outcomes in different geographies and that “curated” experiences/interfaces to operational geographies down to the level of the single customer will become the new norm. Complexity abounds.

Personalization and simplification

Free, intuitive and radically user-oriented products

Big Data & Analytics become critical competitive differentiators

Integration of digital and physical experiences

Complexity is Hiding in Enterprises… It’s Time to Run Simple

In order to tackle this complexity we had to first find it…So let’s look at where complexity typically lies in organizations today.

Complexity begins with scattered information and data duplication that create different versions of the truth complicating decisions and making it difficult for enterprises to bring good ideas to market quickly and profitably (McKinsey 2014).

It then moves on to business processes that have been built around long-running batch processes. In fact, according to BCG, organizations can spend between 40% and 80% of their time on non-value-added activities that take time and energy away from solving real business problems.

And finally, technology, the ultimate culprit, where data explosion has been shown to limit current technology in the running of the day-to-day business, as well as in limiting innovation (e.g. separate systems for transactions and analysis, data latency).

If not mastered, the increasing complexity can create costly complications. In fact, the research indicates that businesses lose 10% of profit each year due to hidden costs of complexity.

or10.2%

$237B*

of profits lost by top 200 global companies due to hidden costs

of complexity*Global Simplicity Index, 2013

SCATTERED INFORMATION

Complex Decision Making “Large global organizations have created so much complexity that businesses often struggle to bring good ideas to the marketplace profitably.” (McKinsey, 2014)

BATCH ORIENTATION

Complex Business Processes Large organizations can spend between 40% and 80% of their time on non-value-added activities (BCG, Complexity Report)

TECHNOLOGY LIMITATION

Complex Technology 73% percent of executives said the complexity of data is the largest IT challenge (Forrester, 2013 report)

A 42-year History of Innovation and Growth

SAP has enjoyed a rich history of finding solutions for a complex world. From our very first product, R/1 in 1973, through to our newest offering, S/4HANA, we have seen our solutions grow in power, impact and resonance in the market.

The next generationBusiness Suite

1973

1979

1992 2004 2009

1999 2006

R/1 R/3 ERP

R/2 my

2200 customers31 countries

41,200 customers

Focus on mid-sized

enterprises

40 customersacquired

15,000 associated customer & partners

100,000 customers120 countries

Designed to help businesses optimize

performamce andreduce IT costs

€ 17.56 billionannual revenue

2015291,000 customers

190 countries

74,500 employees130 locations

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Introducing SAP S/4HANA the Next Generation Business Suite

And so it is into this complex world of digital enterprises, we are introducing the S/4HANA Digital Business Platform.

As databases and data sources have evolved, their infrastructures become more complex, making it difficult to:

• Access analytics• Adapt to new business models• Create new business processes

To address this, SAP has built the next generation set of business suite applications, rewritten and optimized solely for the most advanced in memory platform there is, SAP S/4HANA.

With SAP S/4HANA we can help you identify new markets and opportunities, deliver on premise or in the cloud, and help your business Run Simple.

On-PremiseEdition

SAP S/4HANA Applications and Extensions instant insight-driven applications for all lines of business and industries

SAP HANA Platform in-memory platform for all data

SAP Fiori UX role-based user experience for all devices

Ariba Concur Fieldglass hybris Software SuccessFactors

Native integration for hybrid scenarios

People

Devices

Big Data

Internetof Things

BusinessNetworks

SocialNetworks

CloudEdition

A Unique Value for Business

S/4HANA provides transformative capabilities for many areas of our customer’s organizations.

Let’s start with the real business value for the enterprise.

S/4HANA creates unique opportunities to not only run your day-to-day business in real-time with industry best practices, but also to reinvent business models and drive new revenues.

Reimagined Business Models S/4HANA delivers the simplicity to connect to people, devices and business networks in real-time. It helps you unlock the potential of the networked economy and deliver new experiences and value to your customers. With S/4HANA, the Internet of Things and Big Data become accessible to any business.

Reimagined Business Decisions S/4HANA delivers the simplicity to get any insight on any data from anywhere in real-time: planning, execution, prediction, simulation are now all done on the fly to drive faster business impact. No longer are complex data consolidation and analysis reliant on Excel spreadsheets.

Reimagined Business Processes Lastly, S/4HANA delivers the simplicity to focus on the essential tasks in real-time and gain flexibility and agility to change business processes as needed for new efficiencies. The speed of S/4HANA means no more long running batches that prevent you from taking action.

Internet of ThingsReal-time connect

Big DataPredict the future

1.7M ConnectionsUnlock full potential

DriveReal-time business

Real-time InsightAny device any data

Predict & SimulateImpact on outcomes

PersonalizedSimple, role-based

experience

ExtendHybrid scenarios

Get+40 years experience

A Unique Value for IT and Users

From an IT and User value perspective, S/4HANA creates unique opportunities to dramatically simplify your landscape.

Reimagined User Experience S/4HANA provides the simplicity to get the job done across lines of business with a personalized, responsive and simple user experience available on any device - no more complex and different UI’s - minimizing training efforts while increasing productivity.

Reimagined Data Models S/4HANA delivers the simplicity to reduce data footprint and work with larger data sets in one system to save costs (hardware and operational) and time - no more indices, aggregates, data redundancies and discrepancies between systems.

Reimagined System Configuration And S/4HANA provides the simplicity to configure with an intuitive guided configuration for easy adoption

In addition, innovation is also made simple with an open platform to drive advanced applications predicting, recommending, simulating - including the processing of text, geo-spatial data, graphs, genome - while protecting existing investments.

And finally, enterprises get choice of deployment: on-premise, cloud and even hybrid to drive easy adoption.

Innovative Business Solutions

Imagine some of the Innovative Business Solutions that can be realized with S/4HANA.

Because we no longer are limited by redundant data, and with the capabilities of a role-based interface, every application in the new suite will benefit from these six capabilities.

For example, in the past, data had to be extracted from one source to another database to complete a task such as forecasting. But now, that task of forecasting can be done immediately, seamlessly and most of all, simply through S/4HANA.

REAL TIME

Eliminate batch processing,data reconciliation

PREDICTIONS

Discover and respond to futureopportunities and challenges

SIMULATIONS

Explore the impact of businessdecisions on outcomes

RESPONSIVE

Improve user satisfactionby reducing wait time

DRILL DOWNS

Analyze at any levelwithout exporting data

RECOMMENDATIONS

Built in data driven decision support systems

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A Recent History of Simplification

It’s important to remember that Simplification is not just the latest fad. SAP has been working on the concept of simplifying our customers’ enterprises for several years now.

We launched SAP HANA in 2011 as our next generation platform designed to be the great simplifier for our customers and help them invent or reinvent their business with real-time insight.

+5800 customers have already adopted the platform to do just that with our existing applications optimized to run on SAP HANA:

• This, in turn, helped drive real-time operational reporting and simplified how customers run their SAP Business Warehouse (April 2012) – SAP BW powered by SAP HANA has already exceeded 1600 customers

• Subsequently, we drove real-time business and simplified how customers run their SAP Business Suite by bringing transactions and analytics together into a single in-memory platform (January 2013) – SAP Business Suite powered by SAP HANA has exceeded +1800 customers in only two years

• Next came real-time insight across finance and the simplification of how finance systems are run with SAP Simple Finance powered by SAP HANA by removing aggregates, data redundancies and replication (June 2014)

Now, with S/4HANA, we are building on the success of the SAP Business Suite powered by SAP HANA with a completely new suite.

• S/4HANA is natively built on SAP HANA for massive simplifications – Simplified data model: no indices,

no aggregates, no redundancies• S/4HANA is natively designed with SAP Fiori

offering an integrated user experience with modern usability – Role-based, 3 steps max to get the job done,

mobile-first, consistent experience across LoBs• S/4HANA is natively built for advanced innovations

– New applications predicting, recommending, simulating / processing of text, geo data, graphs, genomes

• S/4HANA is natively engineered for providing choice of deployment

– On-premise, cloud, hybrid• S/4HANA fully leverages the new multi-tenancy

functionality enabled by SAP HANA

SAP HANASAP Business Warehouse poweredby SAP HANA

SAP Business Suitepowered by SAP HANA

SAP Simple Financepowered by SAP HANA

• In-memory platform

• Agile data marts

• Transactional accelerators

• Real-time analysis

• Real-time reporting

• Enterprise Data Warehouse with simplified data models, no aggregation and greater agility

• Real-time business

• OLAP and OLTP together

• SAP HANA Enterprise Cloud for SAP Business Suite on SAP HANA

• Instant financial insight

• No aggregates

• Unified view of the organizational finances

• Simplified data model

• New user experience

• Advanced processing

• Reimagined core processes

• Choice of deployment

2011 2012 2013 2014 2015

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How Can S/4HANA Help Your Business Today?

So how can the next generation Business Suite help your business today?

• It can help dissolve the boundaries between analytical and transactional reporting – meaning data now has cross applicability and immediacy.

• It can help realign existing business processes to create more streamlined solutions

• It can create competitive advantages with real-time capabilities

• It can envision new solutions that enable new business value

• It can provide a structured framework for innovation

ANALYTICS

SIMPLE FINANCE

FUTURE

Do I have data decision problems orpredictive opportunities to address?

How can I think aboutFinance transformation?

Do I have an opportunity to thinkabout future processes now?

Why do I want to move to S/4HANA?What should I be considering?

An opportunity to rethink business processes?Analytics as a starting point?

What do I need to consider regarding S/4HANA?

• Is it a new installation? Upgrade/migration? System consolidation?

• Is there a recommended path I can follow when migrating?

• Are there options on how I migrate?

• If I migrate now, what do I need to consider as later functionality is added?

• What is my transformation journey regarding Finance?

The “WHY” The “HOW”

An end-to-end perspective for S/4HANA

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The WHY and HOW

So let’s consider the “Why” and the “How” of S/4HANATechnologists naturally want to begin with this dialogue with “How” do I move to S/4HANA, but the conversation begins with the business.

The first question that needs to be answered is WHY should I move to S/4HANA? That answer is going to be different for most customers and will depend on what your immediate and long term goals are. Some of the questions you should ask yourself are, “How can I think about Finance transformation?”, “Do I have an opportunity to think about future processes now?”

After the WHY questions have been answered (or at least considered) – we move to the HOW?

• “What is the best approach?” • “Is there a recommended path?” • “Are there migration options?” • “ What about future considerations

and functionality?”

A Distinct Approach Based On Your Starting Point

One critical factor as you approach S/4HANA is from where you will begin your journey. Our S/4HANA implementations take this into consideration and are modeled against these various starting points.

Here are four customer scenarios that get you to S/4HANA. It is important to note that for each situation, the customer has full choice of deployment options between cloud, on premise and even hybrid.

Starting Point A: New Customer The journey is defined by a net new implementation of an S/4HANA system with simple adoption - Example: Guided configuration, easy onboarding from the discovery of the solution via cloud trials to the deployment with pre-configured best practices.

SAP remains committed to protect our customers’ investments. We recently announced that we are extending our maintenance commitment until at least 2025. We will continue to deliver innovations without disruption to SAP Business Suite customers on any DB and already on SAP HANA. However, transformational business and IT simplifications require a transformational platform and this is why SAP S/4HANA runs only on SAP HANA. It is the logical next step for our installed base customers and the biggest step forward since +10 years with fully upward compatibility with SAP ERP 6.0.

SAP Business Suite customers can take advantage of S/4HANA in a non-disruptive way.

Starting Point B: SAP Business Suite on any DB Customer Moving to S/4HANA for a typical existing SAP ERP 6.0 customer will require a move to the latest enhancement package, a database migration from any DB to SAP HANA combined with the deployment of the exchange innovation (current code replaced by the new one).

Starting Point C: SAP Business Suite powered by SAP HANA Customer Moving to SAP S/4HANA for an existing SAP Business Suite powered by SAP HANA is even faster as only the deployment of the exchange innovation is required (current code replaced with the new one).

Partners and SAP will provide an easy path for customers to move to SAP S/4HANA with pre-defined migration and deployment packages for quick time to value.

Starting point D: A Complex multi ERP hybrid customer. In this instance, a tiered approach to the S/4HANA migration can be utilized to ensure that with each incremental step, a lasting and integrated environment is created to ensure sustainable simplicity.

Service and Support from SAP

No matter what your starting point, SAP Service and Support is the single best means to orchestrate and deliver the power of SAP S/4HANA.

Whether you are considering an upgrade your existing SAP landscape, are already on the SAP HANA platform, or starting from a pristine instance, our experts are ready to guide you on your journey to S/4HANA employing the implementation approach that works best.

Value DiscoveryIdentify opportunities for value-driven business transformation. Establish a high level adoption roadmap — the first step towards defining a strategy and plan.

Strategy and DesignAssess your current capabilities then design and size the right technology environment, processes and organization.

Migration and ImplementationMigrate your existing platform or facilitate a new installation with our business process expertise.

Deliver InnovationsRealize additional value from your implementation with our business transformation services.

Optimization and AdoptionDeploy, manage and optimize your solution and ramp up your organization enablement with SAP Education

SAP S/4HANA – Adoption Roadmap

The framework of the SAP Service and Support organization can be viewed through a different lens – one of your own Adoption Roadmap.

Consider your process broken into two simple elements of the engagement – an Advisory portion and an Implementation portion – each designed to realize a different element of value in your S/4HANA journey, but all supported by the Migration and Implementation factories of SAP and our Support and Premium Engagement organizations.

ADVISE IMPLEMENT

Identify Value

Define Roadmap

Migrate existing landscape to SAP HANA

New Install

Implement new innovations

SAP Migration & Implementation Factories

SAP Support and Premium Engagement

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S/4HANA Services from SAP Accelerating your journey

SAP Services will meet you wherever you are on your S/4HANA journey

But like most businesses, the key to success is based not only on delivering on the promise, but do so quickly and efficiently.

To facilitate and ensure success along the S/4HANA implementation path, we have defined a Journey to Run Simple that you can enter at different stages depending on your organization’s level of maturity.

• A Value Identification Workshop will help to discover beneficial business scenarios enabled by SAP S/4HANA and will provide a point of view for potential areas of innovation for your company

• If you have identified the business potential, the planning services will help you to establish an S/4HANA specific strategy, a roadmap and high-level architecture. The planning phase will cover business as well as technical aspects.

• For a “New Implementation” the baseline package will leverage standardized best practices implementation methodology for on-boarding to S/4HANA. The Data Migration solution supports loading existing data into the new environment

• Existing customers will leverage the Rapid Database Migration of SAP Business Suite to SAP HANA to help adopt S/4HANA

Now you are ready to consume the innovations available, such as Value Realization through Simple Finance and SAP Fiori.

STARTValue

IdentificationWorkshop

1 day 2-4 weeks

RUNSIMPLE

PlanningWorkshop

S/4HANAInnovation

STEP 1 STEP 2 STEP 4

Technical

1

Finance/Logistics

3

Analytics

4

SAP FioriUX

2

DataMigration

BaselinePackage

STEP 3A (NEW CUSTOMER)

STEP 3B (Existing)

Custom CodeMigration

DatabaseMigration

Op

tion

AO

ptio

n B

JOURNEY TO RUN SIMPLE

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Run Simple with SAP Service and Support

In sum - How will this change help you re-imagine your business?

We help customers re-imagine business processes based on SAP innovation, supported by a “solutioneering” effort to develop roadmaps with a defined and explicit ROI to deliver upon your specific business outcomes.

Business Outcomes Focused to develop an Innovation Roadmap – When beginning a new journey together, it starts by jointly assessing your business strategy to develop a roadmap that focuses on delivering measurable value in the short-term while providing insight to explore further business value.

Holistic Solution Engineering – Your single service and support lead can take that insight and work with the full domain of SAP experts to define the solution that meets your specific business outcomes, leveraging the full network of SAP domain expertise and capabilities, while leveraging accelerators and best practices to build a solution that delivers sustainable simplicity.

Premium Engagement Foundation empowers you to Build Simple to Run Simple – Through this new engagement model, we learn more about your specific business needs and share our knowledge from our work with over 250,000 customers over 40 years, under one governance model and one contract, establishing an innovation network and platform as a foundation to strengthen our strategic partnership.

Getting Started: Value Identification Workshop Plan your S/4HANA success

So where to begin? Regardless of your starting point, the first step is always the same: planning. To assist customers with this, SAP offers a Value Identification Workshop to help define the best place to start the S/4HANA journey.

These workshops are based on SAP’s best practices and frameworks that are proven to accelerate adoption.

Value Identification Workshops are ready now. Interested customers should contact their SAP account representative to get started.

VALUE IDENTIFICATIONWORKSHOP

PLAN

Identify keybusiness scenerio

1 to 1.5 day innovation focused workshop.Learn the value of real-time business.

Best practices from SAP experts based on customer insight.Accelerate adoption of your S/4HANA investment.

Introduce innovation areas for your organization.Match challenges to benefits of S/4HANA.

Use a defined framework to discover business scenarios.Move quickly from vision to realization.

Contact your SAP account representative to get started.For more information, visit SAP S/4HANA

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