SAP Road Map for Retail - UK & Ireland SAP Users Group · PDF fileSAP Road Map for Retail 20th...

SAP Road Map for Retail

20th November 2011 Louise Stevenson

Principal Business Consultant – Trading Industries

© 2011 SAP AG. All rights reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Purpose of SAP Road Maps

Customers expect …. • to understand the relevance and value of

the full SAP portfolio for their business

• to get long-term transparency

• to understand SAP’s market and innovation strategy

• to Influence on SAP’s innovation path Innovation

SAP has a clear mandate to provide clarity to customers on how to generate now significant benefits with the current portfolio of solutions as well as how our future innovations will help to create new value.


Accelerate Your Innovation

www:service.sap.com/roadmap

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document or any related presentation, or to develop or release any functionality mentioned therein. This

document, or any related presentation and SAP's strategy and possible future developments, products and

or platforms directions and functionality are all subject to change and may be changed by SAP at any time

for any reason without notice. The information in this document is not a commitment, promise or legal

obligation to deliver any material, code or functionality. This document is provided without a warranty of any

kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness

for a particular purpose, or non-infringement. This document is for informational purposes and may not be

incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except

if such damages were caused by SAP´s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results

to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-

looking statements, which speak only as of their dates, and they should not be relied upon in making

purchasing decisions.


Overview of SAP Road Map for Retail

Planned Innovations Future Direction Solution Today

Corporate Operations

Demand Driven Supply

Network

Multi Channel Customer

Interaction

Strategic Technology

Integrated Merchandising

and Marketing Market Better

Execute Better

Sell Better

Collaborate Better


Real, Real Time Retail

Consumers

Always On,

Always Open

Mobile Revolution

Connected

consumers over

an abundance of

channels

Globalisation and Consolidation

Global expansion

with local

specifics

Global sourcing

Omnichannel Complexity

Increased supply

chain complexity

Price and Margin Pressures

Competition and

siloed channel

operations have

shrunk profitability

levels

Key Trends Driving Future Innovations for Retail

“Retail internet and mobile sales will surpass offline brick and mortar sales globally in the next 5 years.”

Goldman Sachs, 2010

Increasing customer demands and intensified competition are driving the need for constant innovation


The world is turning upside down

The next generation of consumers are not playing to traditional rules

They are networked, verbal and open

They expect immediate gratification

They expect fast simple interactions

You need to engage on their terms

NOW GENERATION CONSUMER






Network


Interaction




Execute Better

Sell Better

Collaborate Better


Retail 2011

SOLUTION TODAY

Shopper Insight

Merchandise & Assortment

Product, Store, Customer Lifecycle

Lifecycle Pricing

Marketing & Promotions

Loyalty Management

Finance

Real Estate & Asset Management

Human Capital

Risk & Compliance

Sustainable Operations

Integrated Demand & Replenishment Planning

Sourcing & Buying

Private Label Production

Logistics & Fulfillment Management

Supply Chain Performance Mgmt

Store & Point of Sale

E-Commerce

M-Commerce

Customer Service Contact Center

Multi Channel Order Mgmt

Customer Service Management

Business Intelligence

IT Operational & Service Excellence

Enterprise Information Management

Enterprise Data Warehousing

Business Integration

User Productivity

Solution Portfolio


Integrated Merchandising & Marketing

Achieve profitable growth across channels through timely execution of optimized merchandise and marketing decisions based on differentiating insight and understanding of your shoppers

Shopper Insight

– Sales / POS Analytics *

– Customer Analytics, Segmentation

– Market Sentiment Analysis *

Merchandise & Assortment *

– Merchandise/Category & Store Planning

– Assortment Planning, Store Clustering

Product / Store / Customer Lifecycle

– Project & Portfolio Management *

Lifecycle Pricing *


– Marketing Planning

– Campaign Management

– Promotion Planning *

– Real Time Offer Management *

Loyalty Management *

– Facebook Loyalty Integration *

* New/enhanced in 2010

Focus Innovation

i

SOLUTION TODAY


Demand Driven Supply Network

Serve your shoppers better - have the right inventory and react faster to market changes with agility and transparency throughout the supply chain


– Multi Level Replenishment & Allocation

– Strategic Supply Chain Network Design by Llamasoft

Sourcing & Buying

– Strategic Sourcing *

– Operational Buying

– Vendor Funds Management *

– Invoice Management

– Spend Performance Management

Private Label Production, Manufacturing

Logistics & Fulfillment Management

– Multi Channel Order Fulfillment

– Inventory Management *

– Warehouse & Storage Management *

– Transportation Management *

– Supply Chain Visibility & Tracking, RFID Enablement *

Supply Chain Performance Management


Focus Innovation

SOLUTION TODAY


Multi Channel Customer Interaction

Increase shopper satisfaction by delivering a consistent, compelling experience at all shopper interaction points that entices your shoppers to return over and over


– Point of Sales, POS Connectivity *

– POS Sales Audit *

– POS Fraud Detection Analytics *

– In-Store Merchandise and Inventory Management *

– Workforce Management

E-Commerce

M-Commerce *

Customer Service Contact Center, Business Communication Management *

Multi Channel Order Management

Customer Service Management *

– Twitter Integration Service *


Focus Innovation

SOLUTION TODAY



Streamline financial and human resource activities, maintain compliance, deliver shareholder value, exceed employee expectations and become a best-run business

Finance

– Accounting & Financial Close, Financial Shared Services *

– Treasury & Financial Risk Mgmt

– Financial Performance Management *

– Payables & Receivables Management

Real Estate & Asset Mgmt

Human Capital

– HR & Payroll, HR Shared Services *

– Strategic Workforce Planning (in-memory)

– Workforce Build and Development *

Risk & Compliance Management *


– Carbon and Energy Management *

– Environment Heath & Safety, Recycling Administration

– Sustainability Performance Management *

– Supply Chain Sustainability, Fleet & Fuel Management *


Focus Innovation

SOLUTION TODAY



Equip your business users with all the necessary tools and functionality to make them as efficient as possible

Business Intelligence

– Dashboards & Visualization, Reporting & Analysis, Business Intelligence Tools (e.g. Explorer)

IT Operational & Service Excellence

– IT Operations, Testing & Quality Management, IT Service Management, Process Scheduling

Enterprise Information Management *

– Master Data Management (MDM), Master Data Governance (MDG)

– Data Services (e.g. Quality, Text Analysis, Archiving), Content Management, Event Processing, Information Governance

Enterprise Data Warehousing, In-Memory Computing *

Business Integration *

– Process Integration, Business Process Management, Business Rules Management, SOA Enabled Process Integration

User Productivity *

– Enterprise Search, Enterprise Portal

– Interactive Forms

– Mobile Infrastructure, Mobile Workflow


Focus Innovation

i

SOLUTION TODAY


Rapid Deployment Solutions and Predefined Services

SOLUTION TODAY

• Sales Analysis for Retail

• Enterprise Data Warehouse for POS Data (Predefined Service)

• Starter Implementation Service for POS DM (Predefined Service)

• Starter Package for Grocery Retailing (Predefined Service)

• Starter Package for Fashion Retailing (Predefined Service)

• Portfolio Monitoring

• CRM Rapid Deployment for Marketing

• Implementation Guidance for SAP F&R (Predefined Service)

• Enterprise Data Warehouse for Retail Inventories (Predefined

Service)

• Spend and Supplier Risk Analytics

• Meat Processing Starter Package (Predefined Service)

• Enablement of Retail Inventory Lookup (Predefined Service)

• Storage and Fulfillment

• Treasury Optimizing Debt & Inv. Strategy

• ESS Employee Self Service

• Enterprise Risk and Controls Management

• ERP Connectivity for POS DM (Predefined Service)


Plan Buy Allocate Promote Sell

Market Basket Performance Analysis

Key Value Items

Assortment Insight & Rationalisation

Zone Optimisation

Size Optimisation

Fashion Markdown Optimisation

Promo Insight

Performance Simulation & Visualisation

Optimal Profitability

Multi-Channel Insight

Modeling Services

Site Performance

Young Fashion

Reality

Performance and Insight Optimization Services for Retail

SOLUTION TODAY






Network


Interaction




Execute Better

Sell Better

Collaborate Better


Planned Innovations for Retail

Key Needs Key Innovations

Shopper Insight

High volume customer data Real time customer insight Visibility to channel specific and

cross channel sales performance

In-Memory Customer Segmentation Customer Activity Repository Multi Channel Sales Analysis

Merchandise & Assortment High volume planning, efficient

planning process, flexible layouts

Merchandise & Assortment Planning enabled by SAP in-memory computing and SAP Business Objects User Interface

Product / Store / Customer Lifecycle

Quantity and quality of ideas; ability to select the right ideas early on

Idea Management

Marketing & Promotions Precision retailing End to end integrated marketing and

promotion process

Real-time Consumer Marketing Promotion Management for Retail

integrated with Logistics and Procurement

i

i

Planned Innovations

Overview: Integrated Merchandising and Marketing


Planned Innovations

Integrated Merchandising and Marketing


Product ,Store, Customer

Lifecycle Mgt

Merchandise &

Assortments

Shopper Insight

Lifecycle Pricing

Merchandise

Planning

Assortment

Planning

Product Data

Management

Regular

Price Markdown

New Product

Development

Promotion

Price

Product Exit

Management

Loyalty Management

Promotion Planning

Store

Lifecycle

Management

Loyalty

Management

Campaign

Management

Real-Time

Offer

Management

Marketing

Planning

Demand

Forecasting

Customer

Lifecycle

Management

Consumer

Activity

Repository

Promotion

Effectiveness

Pricing

Analytics

Category /

Assortment

Performance

Customer

Analytics

Define, execute and monitor advanced localized and personalized marketing and merchandising strategies

CMO Head of planning

Head of merchandising

Head of marketing

Updated functionality planned




Sourcing & Buying

Better end to end process orchestration, enable sustainable sourcing decisions

Limited visibility on supplier performance and qualification

Increase productivity, visibility and data accuracy for spend data

Accurate and timely settlement of vendor funds

SRM enhancements and improved integration with SAP Sourcing

Enhancements in Sourcing (OP and OD)

Improved data enrichment, simulation and analytics in Spend Performance Management

Vendor Funds Management


Prevent out-of-shelf situations Improved DC replenishment,

increased transparency

On-shelf availability analysis Enhancements in Forecasting and

Replenishment

Logistics & Fulfillment

Retail relevant enhancements in EWM Transportation Planning

Reduced implementation cost for

order fulfillment process

Enhancements in EWM

Transportation Management for Freight Forwarders and Shippers

Rapid deployment solution for global available-to-promise check

i

Planned Innovations

Overview: Demand Driven Supply Network


Planned Innovations

Sourcing & Buying

Supply Chain Performance

Management

Private Label Production

Integrated Demand &

Replenishment Planning

Logistics & Fulfillment

Management Multi-Channel

Order Fulfillment

Sourcing and

Buying

Allocation

Manufacturing

Operations

Warehousing &

Storage

Inbound/

Outbound

Transportation

Import

Management

Export

Management

Supply Chain

Visibility &

Tracking

Inventory

Management

Vendor

Performance

Management

Spend

Performance

Management

Multi Level

Replenishment

Supply Chain

Performance

Management

Auto ID and Item

Serialization

Inventory

Analysis


Define, execute and monitor advanced localized and personalized marketing and merchandising strategies

VP of Supply Chain

Head of planning

Head of sourcing

Head of logistics


React faster to changes in the market through agility, transparency, and global capabilities





Support country specific requirements, lower TCO for implementation, standard compliance (PCI)

Provide localization for Retail Workforce Management

Prevent fraud at the POS

Enhancements in Point of Sale

Localization functionality for Retail Workforce Management

Loss Prevention Analytics

E-Commerce

Provide a state of the art B2C Web Channel solution that integrates with Marketing, Services and Store Channel

B2C Web Channel for Retail

Mobile Commerce Deliver personalised mobile shopping

experience Mobile Consumer Marketing

Social Media Respond to customer conversations

on Facebook and Twitter Social Media Engagement

Customer Service Management End to end after sales service process Complaints, Repairs and Returns

Processing

i

Planned Innovations

Overview: Multi Channel Customer Interaction


Planned Innovations

Multi Channel Order &

Returns Management

Customer Service Mgt

E-Commerce

Store &

Point of Sale

Customer Service

Contact Centre

Workforce

Management

Multi Channel Order Management

Point of Sale

E-Commerce &

Catalog

Interaction

Center

In-Store

Merchandise &

Inventory Mgt

Customer

Service

Management

POS Sales

Audit

POS Loss

Prevention

Mobile Commerce Mobile

Commerce

Multi Channel Customer Interaction

VP of Operations

Head of merchandising

Web, Catalog,

Mobile


Deliver superior customer service at each point of contact




Finance Accelerated financial close Process automation, compliance in

invoicing Common user experience across

processes and analytics in EPM

Collaborative Disclosure Management E-Invoicing with digital signatures

EPM 10.0

Real Estate and Asset Lifecycle Management

Compliance and improved planning of real estate assets

Functional and compliance enhancements in Real Estate Management

Human Capital HCM on Device Mobile applications for employees, managers, and HR Business Partners

Risk and Compliance Management

Integration of risk and control management into line of business and industry processes

GRC 10.0

Sustainable Operations Compliance and improved energy

and carbon planning process Carbon Impact

Planned Innovations

Overview: Corporate Operations


Planned Innovations



Risk and Compliance

Human Capital

Finance Consume to Cash

In High

Volume Business

Managing

Financial

Performance

Accelerate

Financial

Close

HC

Shared

Services

Core HR &

Payroll

Talent

Management

Environment,

Health, and

Safety

Energy and

Carbon

Management

Sustainability

Performance

Management

Governance

Risk and

Compliance

Financial

Shared

Services

Sustainable

Supply

Chain

Real Estate & Asset

Lifecycle Management Real Estate

Management

Asset

Management

Efficiently execute all core financial and HR functions

CIO Head of human

resources

Head of finance

Head of operations


Efficiently execute all core financial and HR functions




Enterprise Information Management

Analyse, monitor and report on the quality of your data

Discover what’s happening, while it’s happening, in time to act

Information Steward

Event Insight

Enterprise Data Warehousing Real time operational planning and

simulation capabilities Accelerated Warehouse & Analytical

Applications

Business Integration

Simplify upgrades and improve incident resolution

Collaborative process modeling and improved business rules

Improved upgrades and supportability in Process Integration

Enhancements in Business Process Management and Business Rules Management

i

i

Planned Innovations

Overview: Strategic Technology






Network


Interaction




Execute Better

Sell Better

Collaborate Better


Retail without boundaries

Customer Insight

Differentiating customer insight and analytics

platform drives marketing and merchandise

business value

Customer Driven Supply Network

Real-time unified demand maximizes visibility,

tracking and decision making

Customer Interaction

Support customers with consistent

interaction anywhere, anytime and on any

device

Customer Driven Supply

Network

Customer Insight

Customer Interaction

Across channels, business models and customers

Future Direction

Market Better

Execute Better

Sell Better

Collaborate Better


Customer Insights and Predictive Analytics

Data

Calculation

engines

Predictive

applications

& services

Analytics

RETAIL

WITHOUT

BOUNDARIES

REALTIME

PREDICTIVE

MODULAR

MULTI

CHANNEL

IN MEMORY

Differentiating consumer insight & analytics platform and solutions that allow retailers to obtain deep insights across all

channels and enable optimized merchandising & marketing decisions O

RC

HE

ST

RA

TIO

N

Multichannel customer activity repository

Consumer/product/market data

Inventory/supply chain data

Rich product information and digital assets

Planning

Simulation

Forecasting

Optimization

Predictive analytics

Merchandise and Sales

Assortment and Space

Marketing and promotions

Price and Markdown

Sales Analysis

Category Performance

Assortment Rationalization

Promotion Effectiveness

Price Sensitivity

Customer Segmentation & Profiling

Customer Profitability

Basket & Affinity Analysis

Sentiment Analysis

Forecast Accuracy

Future Direction

Data mining

Clustering

Market Better



Data

Calculation

engines

Predictive

applications

& services

Analytics

RETAIL

WITHOUT

BOUNDARIES

REALTIME

PREDICTIVE

MODULAR

MULTI

CHANNEL

IN MEMORY

Demand driven supply network solution based on multi-channel unified demand that provides real time visibility, tracking

and decision making O

RC

HE

ST

RA

TIO

N

Multi Channel Consumer Transaction Repository

Consumer, Product, Market Data

Inventory, Supply Chain Data

Rich Product Information and Digital Assets

Forecasting

Planning

Optimisation

Predictive Analytics

Demand Planning

Replenishment & Allocation

Inventory Optimisation

Supply Network Design & Optimisation

On-shelf-availability analysis

Demand & fulfillment analytics

Inventory analytics

Supply chain performance management

Vendor collaboration

Distributed Order Fulfillment

Warehouse Management

Transportation Management

Future Direction

Execute Better


Unified Customer Channel

Data

Calculation

engines

Applications

& Services

Channels

RETAIL

WITHOUT

BOUNDARIES

REALTIME

PREDICTIVE

MODULAR

MULTI

CHANNEL

IN MEMORY

Unified channel interaction platform that allows companies to support their shoppers with consistent information and interact

with them anywhere, anytime, and through any channel or device O

RC

HE

ST

RA

TIO

N

Multi Channel Consumer Transaction Repository

Consumer , Product, Market Data

Inventory , Supply Chain Data

Rich Product Information and Digital Assets

Catalog

Loyalty

Pricing

Real Time Marketing

Order Management

Real Time Offers

Store Locator

Shopping List

Inventory Availability

Web channel

Social media

Contact center

Wholesale

Loyalty Information

Data Provisioning

Returns Authorisation

Fraud Detection

POS/store

Mobile channel

ETV

Kiosks

Future Direction

Sell Better


Key Links for More Information

SAP.COM

Retail Landing Page

Brochures & White Papers

Retail Brochures & White Papers

Customer References

Retail References

Other

SAP Retail at BPX Community

SAP Retail WIKI on SAP Community Network

Roadmaps

Road Maps on SAP Service Marketplace

Live SAP Road Map sessions on SAP

Service Marketplace

Release Information

SAP’s Release Strategy

LINKS FOR MORE INFORMATION

http://www.sap.com/usa/industries/retail/index.epx

https://community.wdf.sap.corp/sbs/community/industries/retail

http://www.sap.com/usa/industries/retail/brochures/index.epx

http://www.sap.com/usa/industries/retail/index.epx

http://www.sap.com/usa/industries/retail/customers/index.epx


http://www.sdn.sap.com/irj/bpx/retail


http://wiki.sdn.sap.com/wiki/display/Retail/IS-Retail


https://websmp203.sap-ag.de/GetTheDetails


https://websmp203.sap-ag.de/~sapidb/011000358700001120122010E

https://websmp203.sap-ag.de/~sapidb/011000358700001120122010E


http://www.service.sap.com/releasestrategy


Contact Information:

Louise Stevenson

Principal Business Consultant | Trading Industries

SAP (UK) Ltd

M +44 (0)7808 574973

mailto: [email protected]

Thank You!

mailto:[email protected]

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