SAP-QM training chapter 1
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1-1 Chapter 1 System-Integrated Quality Management Efficient Quality Management Fig. 1-1: Integration of QM in the Logistics Supply Chain Integrated Business Processes with R/3 QM Progressive quality management - as defined in the ISO 9000 series of standards - requires the effective integration of QM systems in all processes within an organ- ization. To achieve this objective, you should not install a modern-day QM system as a stand-alone solution, but should incorporate it in your overall business sys- tem. This integration of quality management in the procurement, production and sales and distribution processes ensures maximum effectiveness. The SAP Quality Management (QM) application component enables you to guar- antee that your quality-related processes are supported by the system. The com- ponent can be adapted to suit your industry or company-specific processes and supports you, both on a day-to-day operational level and in strategic planning. The complete range of functions contained in the QM application component is available to you as an R/3 user. You can choose the functions that are best suited to your company’s processes. ISO 9000 Industry Standard Requirements The ISO 9000 series of standards requires progressive quality management. Tasks are performed in all phases of the product life cycle, from product and process planning (planning phase), through procurement and production (implementa- tion phase), to sales/distribution and customer-service (usage phase). In the lo- gistics supply chain, process quality is just as important as product quality. Pre- venting defects is more important than inspections and defect elimination.
description
SAP-QM training chapter 1
Transcript of SAP-QM training chapter 1
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System-Integrated Quality Management 1Chapter 1
System-Integrated Quality ManagementEfficient Quality Management
Fig. 1-1: Integration of QM in the Logistics Supply Chain
Integrated BusinessProcesses with R/3 QM
Progressive quality management - as defined in the ISO 9000 series of standards -requires the effective integration of QM systems in all processes within an organ-ization. To achieve this objective, you should not install a modern-day QM systemas a stand-alone solution, but should incorporate it in your overall business sys-tem. This integration of quality management in the procurement, production andsales and distribution processes ensures maximum effectiveness.
The SAP Quality Management (QM) application component enables you to guar-antee that your quality-related processes are supported by the system. The com-ponent can be adapted to suit your industry or company-specific processes andsupports you, both on a day-to-day operational level and in strategic planning.
The complete range of functions contained in the QM application component isavailable to you as an R/3 user. You can choose the functions that are best suitedto your companys processes.
ISO 9000Industry Standard Requirements
The ISO 9000 series of standards requires progressive quality management. Tasksare performed in all phases of the product life cycle, from product and processplanning (planning phase), through procurement and production (implementa-tion phase), to sales/distribution and customer-service (usage phase). In the lo-gistics supply chain, process quality is just as important as product quality. Pre-venting defects is more important than inspections and defect elimination.
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1 System-Integrated Quality Management
The tasks involved in quality management within the R/3 System are not con-fined to the QM component. They are integrated in the relevant application com-ponents and are present in every part of the system. For example, the HumanResources (HR) component supports you in controlling the quality managementelement of personnel, the Controlling (CO) component in handling quality-relat-ed costs, and the Logistics component Plant Maintenance (PM) in monitoring testequipment. As part of the Logistics function, the QM component handles the tasksof quality planning, quality inspection, quality control and problem management.It supports quality in procurement, product verification, quality documentationand corrective tasks.
Fig. 1-2: Table of R/3 Components that Fulfill ISO Requirements
Commitment to Quality
We are strongly committed to the concept of quality. As a result, the quality man-agement process in the SAP consulting and software development areas complieswith the international ISO 9001 quality standard. The Horizon quality manage-ment system used in SAP software development describes the complete life cycleof the development and maintenance of our products.
Additionally, the SAP software is the first standard software package for businessapplications to receive the mark of conformity Ergonomics tested according toISO 9241 and ISO 13407.
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System-Integrated Quality Management 1
Fig. 1-3: ISO 9001 Certificate for SAP Software Development
Continuous Software Development
In addition to the continuous improvements to our internal processes, the en-hancement and modification of our software is a priority. The feedback of ourcustomers worldwide is channeled into the new developments to our products.For this reason, SAP works closely with various user groups, teams from industrysectors and other interested parties. Direct contact with our customers is of prima-ry importance and enables us to use this feedback as an impetus for further soft-ware development.
What benefits does the integration of quality management in the R/3 Systemprovide for the concept of Total Quality Management?
The integrated R/3 System comprehensively supports the elements of a quali-ty management system. It links quality management functions with all busi-ness processes and all phases in the life cycle of a product. A modern-day qual-ity management system is not installed as a stand-alone solution, but is inte-grated in the overall business system. The R/3 System enables you to fulfill theindividual requirements of the ISO 9000 series of standards.
