]

SHERRYANNE MEYER[ASUG INSTALLATION MEMBER MEMBER SINCE: 2000

ANUP MAHESHWARI[ASUG INSTALLATION MEMBER MEMBER SINCE: 2008

AJAY VONKARERY[ASUG INSTALLATION MEMBER MEMBER SINCE: 1999

SAP QM –

The Basics and Beyond

Carl Dunlap

Mike Krug

Real Experience. Real Advantage.

[ QM 101 –

The Basics and Beyond

QM 101 - The BasicsWhat is QM?

Using QM at varying levels of complexityQM Integration Points

Inspection TypesQM Master Data

Inspection MethodsMaster Inspection CharacteristicsInspection PlanQM View of Material Master

Real Experience. Real Advantage.

[ QM 101 –

The Basics and Beyond

QM 101 - And BeyondThe Bells and Whistles of QM

SPC ChartingDynamic ModificationLot Copy/Inheritance

Calibration

EHS/QM Integration – Specification DatabaseDashboarding

Real Experience. Real Advantage.

[ QM 101 –

The Basics and Beyond

What is QM? Complete integrated quality management solution that provides Quality Assurance and Quality Control through integration

QM ProcessQuality PlanningQuality Inspection

Inspection Lot Creation and Sample DeterminationResults RecordingDefects RecordingUsage Decision

Evaluations (Reporting)

Real Experience. Real Advantage.

[Sample Drivers for Implementing SAP QM

Re-calls / Returns of failed productDifficulty in calculating Quality metrics (KPI)Meet regulatory requirements (i.e. FDA)

Officers/Directors can be liableImprove traceability of products Integrate Quality into ERP systemSave on separate licensing/support costs, retire legacy systemsEliminate paper forms, spreadsheets, local syst.Standardize and automate QM Process across Plants & DivisionsBetter Quality Metrics

If you can’t measure it, you can’t manage it

Why QM -

Project Drivers

Real Experience. Real Advantage.

[ QM –

Flexible and Powerful

Use as much or as little as you needGeneric QM

Post to QI bucket (Can be used without using QM module)

Easy QM Some control via posting to QI via an Inspection LotNo results recording, stock managed via inspection lot and usagedecision

Standard QMPost to QI via an Inspection Lot using an Inspection Plan for specificationsRequires Characteristic RecordingCOA Generation

Complex QMPos to QI via an Inspection Lot with an Inspection Plan using Sample Management, Sample Calculation, SPC, Dynamic Modification, Defects Recording, etc, etc, etc

Real Experience. Real Advantage.

[Integrated throughout Logistics supply chainInventory Management (stock status, blocking)Purchasing - Vendor Eval., Audits, Incoming Certs.Receiving InspectionProduction - In Process data collection, defectsSales & Distribution - Ship QA, outgoing Certs.Accounting - costs due to scrap, inspection, etc.Plant Maintenance - gauge calibration / controlCentral Functions - Document Management, Batch Management, Classification

QM –

Where does it fit in SAP?

Real Experience. Real Advantage.

[ QM Master Data

Inspection MethodsTypically is used as a reference to a procedure

Master Inspection CharacteristicsAn inspection characteristic that has been defined for frequent use (standardization) or reporting across inspection plans (global reporting)

Inspection PlansUsed to describe how a quality inspection should be performed, specifically what tests at what specification

Inspection TypesActivated in the QM view of the Material Master control where SAP will provide Quality Assurance by stopping the process untilthe QM requirements have been met

Real Experience. Real Advantage.

[ QM Process Overview

WorkCenters PRTs

MaterialMaster

Vendor

QM PlanningCustomer

CodeGroupCodesSel.setsMaster

InspectionCharacteristic

DynamicModification

InspectionPlan

LogisticsProcesses:

MM, PP, SDorders andmaterial

movements

QM ProcessingInspectionLot

ResultsRecording

UsageDecision QMIS QM EvaluationVendor

Evaluation

Purchasing& QM info

records

Method

BI

Real Experience. Real Advantage.

[Goods Receipt for P.O.

Defects Recording & Notification

Usage Decision& Reporting

Results Recording

11

22

33

44

Benefits

Standardized process and flows

No duplicate data entry

Eliminate paper files

Reduce Inspection time

Reporting and Trends

Compliance

The QM Process -

Incoming Inspection

Real Experience. Real Advantage.

[ QM 101 –

The Basics and Beyond

QM 101 - And BeyondThe Bells and Whistles of QM

SPC ChartingDynamic ModificationLot Copy/InheritanceCOA GenerationCalibration EHS/QM Integration – Specification DatabaseDashboarding

Real Experience. Real Advantage.

[ QM 101 –

The Bells and Whistles of QM

Most implementations focus on Take, Make, Ship, BillTypical QM focus is on Finish Goods testing and COA generation

Tight time lines, and master data conversion typically take timeaway from “extras”User base initially is shocked with just running QMIndustry best practice is to implement QM, get stable, and then think about adding value added extras to the QM system

Real Experience. Real Advantage.

[ QM 101 –

SPC Charting & Results History

Offered by SAP in early releasesDriven off of the Sampling Procedure & whether or not the inspection characteristic is SPC relevant or notMultiple “Standard” charts available including X & Y bar chars, Shewart, etcAbility to customize new control charts, and incorporate custom function modules to do the calculationsCan be viewed in a stand alone transaction, or as part of the results recording screenResults History used to generate Run Charts and Histograms, without any additional configuration

Real Experience. Real Advantage.

[ Results Recording –

SPC Chart

Real Experience. Real Advantage.

[ QM Reports w/o SPC

Histogram

Download to ExcelRun Chart

Real Experience. Real Advantage.

[ QMIS –

Histogram & Statistics

Real Experience. Real Advantage.

[ QM 101 –

Dynamic Modification

Typically referred to as “Skip lot” processingCan be at the Inspection Lot or Inspection Characteristic levelUses “Quality Levels” to maintain history on skip and inspection statusesSpecial statuses assigned when it is a SkipStandard functionality exists to print Skipped characteristic onthe COA Characteristic Filter on Results Recording screens can be used to not display Skip characteristics

Real Experience. Real Advantage.

[ QM 101 –

Dynamic Modification

Real Experience. Real Advantage.

[ QM 101 –

Dynamic Modification

Real Experience. Real Advantage.

[ QM 101 –

Lot Copy/Inheritance

Functionality exists to inherit test results from a previous inspection lot to the current oneBADI QC_LOT_COPY provided as of SAP release 4.7 SR2. New configuration activity provided to allow lot copy to be turned on for a plant/inspection type combinationLot copy functionality can be manual or automatic at time of lotcreation or results recordingCustom code can be added to find inspection lots, or map the characteristics from one lot to another

Real Experience. Real Advantage.

[ QM 101 –

Lot Copy/Inheritance

Real Experience. Real Advantage.

[ QM 101 –

Lot Copy/Inheritance

Real Experience. Real Advantage.

[ QM 101 –

Calibration

Plant Maintenance integration drives calibration functionalityInspections done on Equipment or Functional locationsPM Master Data is the foundation of Test Equipment Management (Equipment Masters, Functional Locations, Task Lists, & Maintenance Plans)Multiple ways to capture As Found and As Left resultsForward/Reverse traceability report availableTough tolerance limits possible like plus/minus, % of range, and% of standard (custom solution)Ability to capture the standard used to perform the calibrationISO 17025 compliant

Real Experience. Real Advantage.

[ Calibration

Real Experience. Real Advantage.

[ Calibration

Real Experience. Real Advantage.

[ MII Web App for Results Entry

Real Experience. Real Advantage.

[ Dashboarding

Real Experience. Real Advantage.

[ Dashboarding

Real Experience. Real Advantage.

[

[

Thank you for participating.

SESSION CODE: 0801

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