SAP-Note-937697
description
Transcript of SAP-Note-937697
SAP Note
Header Data
Symptom
You were asked by SAP support to use the "SAP NetWeaver BI Diagnostics & Support Desk Tool" to check the configuration of your system and to collect detailed information regarding your SAP NetWeaver BI installation. This note describes the process of using this tool. For general remarks regarding the importance of an all-green "SAP NetWeaver BI Diagnostics & Support Desk Tool", see note 1177154. The tool will not show an all-green status in case you are using it in a high-availability environment, using SAP Web Dispatcher, the alternative RFC configuration in note 974818, or both. We are currently looking into this topic. In those cases, please make sure to point out this configuration to SAP support and reference this section of this note in your message. Also, make sure that the other traffic lights not related to these two areas are still green.
Other Terms
supportdesk, configuration BI Java
Reason and Prerequisites
In order to process your message efficiently, SAP support requires a couple of settings which you can collect manually in various places, like
l SAP J2EE Visual Administrator (only NetWeaver 7.0x)
l Portal administration UIs
l NetWeaver Administrator UIs
and so on. "SAP NetWeaver BI Diagnostics & Support Desk Tool" automates the process of collecting this information. Additionally, "SAP NetWeaver BI Diagnostics & Support Desk Tool" includes a complete set of all basic configuration checks required to configure BI-Java. Moreover, it provides hints for the sources of configuration issues and offers instructions to correct the configuration.
Solution
Be aware that the procedures differ deppending on the release (SAP NetWeaver 7.0x and SAP NetWeaver >= 7.30).
Usage of the tool (release independent)
In order to use the tool, follow these steps:
1. Close all open web browsers.
2. Logon to your Portal using <http|https>://<j2ee_server>:<j2ee_port>/irj with a user belonging to the "Administrators" group. Usually, this is "Administrator" or "j2ee_admin" or another user from either user group "GRUP.PRIVATE_DATASOURCE.un:Administrators" or "GRUP.R3_ROLE_DS.SAP_J2EE_ADMIN".
3. Change the URL in your browser to <http|https>://<j2ee_server>:<j2ee_port>/irj/servlet/prt/portal/prtroot/com.sap.ip.bi.supportdesk.default
4. In case a red traffic light is shown on the initial tool screen indicating a configuration issue, click the link to get more details on the configuration issues found for your system. Go through the list of checks marked with a red traffic light and see the instructions provided for each check in order to correct the configuration.
5. In case of changes to the configuration, click the "Reload configuration" button to re-run the configuration checks and update the check results.
6. If all traffic lights turn green and the issue is resolved you do not take any additional actions.,
937697 - Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool
Version 83 Validity: 26.07.2011 - active Language English (Master)
Released On 26.07.2011 21:49:12
Release Status Released for Customer
Component BW-BEX-ET-WEB BEx Web ABAP Runtime
BW-BEX-ET-WJR BEx Web Java Runtime
Priority Correction with high priority
Category Program error
Other Components
l In NetWeaver 7.0x: In case you have deployed the tool as described below, continue with the steps described below for undeploying the tool.
7. If you can't correct the configuration on your own or all traffic lights are green and the issue persists, continue with the next bullet point.
8. If you have a specific error situation which for example occurs during navigation step in a BEx Web Application Java, click on the "Start reproducing error" button. If you have issues with the overall configuration, go to the next step.
9. Click the "Download support info" button. When prompted, store the downloaded file "supportdesk.zip" to your local harddisk.
10. If you have clicked the "Start reproducing error" before, it is important to click the "Stop reproducing error" button now. This will restore all log levels to their original values and helps to prevent performance degradation due to too many messages written to the log files.
11. Attach the file "supportdesk.zip" to your OSS message or send the file via e-mail to [email protected] the OSS message number and title in the e-mail title.
Additional release dependent information for SAP NetWeaver 7.30
Currently there is no additional deployment option for this release.
l Known Issues:
¡ Check for deployed components fails when Support Packages of ABAP and Java are not equals. This is incorrect. You are allowed to deploy the BI Java patches according to the note 1506722.
Additional release dependent information for SAP NetWeaver 7.0x (7.0 and Enhancement Packages)
Support Desk Tool is delivered in SAP standard delivery of Usage type BI Java. You can execute the tool on every server which includes BI Java. Deploy new version only when requested by support organisation or when the delivered version is older than the version attached to this note.
Deployment Procedure (only for NetWeaver 7.0x)
The latest available version for the Support Desk Tool is 0.426. In case you are asked by SAP Support to use "SAP NetWeaver BI Diagnostics & Support Desk Tool" and you have already deployed a version to your SAP Web Application Server Java, please check your version and the attached version. In case the attached version is newer, deploy the latest version attached to this note again because the tool is frequently updated to cover the most prominent issues reported via OSS. Also, always import the latest version of correction instruction attached to this note into the SAP Web Application Server ABAP part of your SAP NetWeaver BI system. In order to deploy the newer version of the tool, follow these steps:
1. Import the correction instruction attached to this note into your SAP NetWeaver BI system.
2. Open the file "tool.zip" attached to this note and extract the file "com.sap.ip.bi.supportdesk.par" to your local harddisk. Please leave the file name all lowercase.
3. Close all open web browsers.
4. Logon to your Portal using <http|https>://<j2ee_server>:<j2ee_port>/irj (e.g. http://myserver.sap.com:50000/irj) with a user belonging to the "Administrators" group. Usually, this is "Administrator" or "j2ee_admin" or another user from either user group "GRUP.PRIVATE_DATASOURCE.un:Administrators" or "GRUP.R3_ROLE_DS.SAP_J2EE_ADMIN". sure that this user has authorizations for function group SYST in the SAP Web Application Server ABAP part of your SAP NetWeaver BI system. After using the tool, you can remove the authorization again. It is only required for the tool itself.
5. Change the URL in your browser to < http|https> ://<j2ee_server>:<j2ee_port>/irj/servlet/prt/portal/prtroot/com.sap.portal.runtime.system.console.default
6. Click the "Browse..." button and select the file "com.sap.ip.bi.supportdesk.par" from your local harddisk. Press "Open".
7. Click the "Upload" button to deploy the tool to your SAP NetWeaver Web Application Server Java.
8. Be aware that this attached version has a higher technical number and it can be not overwritten by applying new Patch or Support Package. You will need to undeploy this tool:
l Close all open web browsers.
l Logon to your Portal using <http|https>://<j2ee_server>:<j2ee_port>/irj with a user belonging to the "Administrators" group. Usually, this is "Administrator" or "j2ee_admin".
l Change the URL in your browser to < http|https> ://<j2ee_server>:<j2ee_port>/irj/servlet/prt/portal/prtroot/com.sap.portal.runtime.system.console.default
l In the "Archive Remover" section, select the entry "com.sap.ip.bi.supportdesk".
l Press the "Clean" button.
Validity
Correction Instructions
Support Packages & Patches
Software Component From Rel. To Rel. And Subsequent
BI-BASE-S 7.00 7.01
7.30 7.30
SAP_BW 700 700
710 710
SAP_BW_VIRTUAL_COMP 700 700
Correction Instructions
Software Component Valid from Valid to Number
SAP_BW_VIRTUAL_COMP 700 700 915391
SAP_BW_VIRTUAL_COMP 700 700 562982
SAP_BW_VIRTUAL_COMP 700 700 567074
SAP_BW_VIRTUAL_COMP 700 700 563088
SAP_BW_VIRTUAL_COMP 700 700 562981
SAP_BW_VIRTUAL_COMP 700 700 563083
SAP_BW_VIRTUAL_COMP 700 700 563089
SAP_BW_VIRTUAL_COMP 700 700 563084
SAP_BW_VIRTUAL_COMP 700 700 563085
SAP_BW 700 700 915391
SAP_BW 700 700 567074
SAP_BW 700 700 563083
SAP_BW 700 700 563084
SAP_BW 700 700 563088
SAP_BW 700 700 562982
SAP_BW 700 700 562981
SAP_BW 700 700 563089
SAP_BW 700 700 563085
SAP_BW 710 710 563083
SAP_BW 710 710 915391
SAP_BW 710 710 567074
SAP_BW 710 710 563088
SAP_BW 710 710 563089
SAP_BW 710 710 563085
SAP_BW 710 710 563084
Support Packages
Software Component Release Support Package
SAP_BW_VIRTUAL_COMP 700 SAPK-70014INVCBWTECH
700 SAPK-70016INVCBWTECH
SAP_BW 700 SAPKW70013
700 SAPKW70014
710 SAPKW71002
710 SAPKW71003
Support Package Patches
Software Component Support Package Patch Level
BI BASE SERVICES 7.00 SP019 000000
SP020 000000
SP021 000000
SP022 000000
BI BASE SERVICES 7.01 SP004 000000
SP005 000000
SP006 000000
SP007 000000
BI BASE SERVICES 7.30 SP005 000000
References
This document refers to:
SAP Notes
This document is referenced by:
SAP Notes (21)
Attachments
1789842 Patch Level 0 for BI Java Installation
1759539 BEx Web is not supporting JRA (relevant for 7.30 & onwards)
1598362 Error Loading SUPM COM_SCPM_MSG_FAILURE_DURING_STARTUP
1504102 Required elements of a message to BW Integrated Planning
1500477 SDT: BI JAVA and ABAP Compatibility check
1341177 SAP in-house usage of Debug@Customer tool
1256188 Web Dispatcher with https and BI system with http
1224043 Exceptions: Prerequisites for messages in the area BI Java
1177154 Prerequisites for messages in the area BI Java
1162507 Low Previleges for Support Desk Tool Applications
1052659 Requirements for customer messages concerning export to PDF
1025307 Composite note for BW 7.00 / BW 7.01 performance: Reporting
989525 BI 2004s: Checking Java Connections Web Application Designer
988484 RC=12 in after import method for objects BTMP and BITM
966328 SAP inhouse usage of SAP NetWeaver BI Support Desk Tool
948490 Customer Message Requirements for BEx Web Runtime Java
948489 Customer Message requirements for BEx Report Designer
948483 Reporting problems in SAP NetWeaver 2004s BI Usage
929602 RSPOR_SETUP: "com.sap.ip.bi Java classes with different vers
923359 Collective Note: Configuration Wizard - Template Installer
917950 SAP NetWeaver 2004s: Setting Up BEx Web
916090 RFC-error messages in Web Application Designer 2004s
805344 How URLs are generated automatically in BW
917950 SAP NetWeaver 2004s: Setting Up BEx Web
923359 Collective Note: Configuration Wizard - Template Installer
1025307 Composite note for BW 7.00 / BW 7.01 performance: Reporting
1162507 Low Previleges for Support Desk Tool Applications
929602 RSPOR_SETUP: "com.sap.ip.bi Java classes with different vers
1598362 Error Loading SUPM COM_SCPM_MSG_FAILURE_DURING_STARTUP
1052659 Requirements for customer messages concerning export to PDF
1504102 Required elements of a message to BW Integrated Planning
1759539 BEx Web is not supporting JRA (relevant for 7.30 & onwards)
1573365 Sporadic communication error in BEx Web 7.X
948483 Reporting problems in SAP NetWeaver 2004s BI Usage
948489 Customer Message requirements for BEx Report Designer
948490 Customer Message Requirements for BEx Web Runtime Java
1177154 Prerequisites for messages in the area BI Java
1224043 Exceptions: Prerequisites for messages in the area BI Java
988484 RC=12 in after import method for objects BTMP and BITM
989525 BI 2004s: Checking Java Connections Web Application Designer
805344 How URLs are generated automatically in BW
1256188 Web Dispatcher with https and BI system with http
1789842 Patch Level 0 for BI Java Installation
916090 RFC-error messages in Web Application Designer 2004s
File Name File Size (KB) Mime Type
tool.zip 479 application/x-zip-compressed