Sap mobile maintenance processes at Fraport

45
SAP Mobile Maintenance processes at Fraport Zieher, IUK-AE5, 06.01.2017

Transcript of Sap mobile maintenance processes at Fraport

Page 1: Sap mobile maintenance processes at Fraport

SAP Mobile Maintenance processes at FraportZieher, IUK-AE5, 06.01.2017

Page 2: Sap mobile maintenance processes at Fraport

Agenda

Seite 2

Overview Fraport

SAP@Fraport

Reasons for the mobile solution

Requirements for mobile solution

Project mobile solution

Overview mobile solution

Current status, Conclusion and Outlook

Page 3: Sap mobile maintenance processes at Fraport

Agenda

Seite 3

Overview Fraport

SAP@Fraport

Reasons for the mobile solution

Requirements for mobile solution

Project mobile solution

Overview mobile solution

Current status, Conclusion and Outlook

Page 4: Sap mobile maintenance processes at Fraport

Frankfurt Airport – Our Home Base

Seite 4

• Approximately 21 sq km area

• 100 aircraft movements per hour

• 2 full-service runways + 1 runway

for take off + 1 runway for landing

• 2 passenger terminals

• 1 AIRail Terminal

• 152 flight gates

• 203 aircraft positions (64 terminal

position)

• Air Cargo rail connection

• 70 km baggage transportation

sys.

On a single day*:

– 167.000 passengers

– 79.000 pieces of baggage

– 5.800 metric tons of freight

– 390 trains serving the airport

station

**average figures of 2015

Page 5: Sap mobile maintenance processes at Fraport

Seite 5

Airport Facility Management

365 days / 24 hours

vehicles

Technical facilities

inspection

Plant maintenance

buildings

infrastructural facilities management

repair

fault clearance

sale

The airport never sleeps ............

Page 6: Sap mobile maintenance processes at Fraport

Seite 6

Airport Facility Management

FM values:

• 1,367 sq km in terminal 1 + 2 (191 Football fields)

• 46.950 rooms

• 35.660 Lighting equipments on runway and positioning area

• 6,7 sq km runway and positions area (940 Football fields)

• 150 km drive ways

• 9,4 sq km green areas

• 20.000 Vehicles and special equipment

• 7.000 building services

• 450.000 lamps (Terminal 1)

• ca. 1.400 km cable network

Tasks:

• Provision of all technical and infrastructural services

(operators)

• Eliminate disruptions

• Management of technical equipment (Operation and

maintenance)

• Ensuring the proper operation and availability of all the

technical equipment and the infrastructure

• Overall responsibility for the technical safety (legal

requirements)

• Optimization of building operations and infrastructure

Page 7: Sap mobile maintenance processes at Fraport

Agenda

Seite 7

Overview Fraport

SAP@Fraport

Reasons for the mobile solution

Requirements for mobile solution

Project mobile solution

Overview mobile solution

Current status, Conclusion and Outlook

Page 8: Sap mobile maintenance processes at Fraport

SAP@Fraport

supported processes

Seite 8

Human

Resource

SD inkl. Blue Sky

FI-AA, IM, PS

MM, PM, CS, PP, QM, EH&S,

CRM, SRM, MRS, oxmc

FI, TRHR

Project

Management

Facility

Management

Sales and

Distribution

Accounting

CO, CO-PAControlling

Basis

Flexible Real

EstateRE-FX

BC, CA, SM, Portal, PI (XI)

BI, BOReporting /

Analysis

IS-Uenergy

services

Page 9: Sap mobile maintenance processes at Fraport

SAP@Fraport

Supported process areas 1/2

Fin

an

cia

l acco

un

tin

g

• Accounting

• Accounts Receivable

• Accounts Payable

• Cash management

• Treasury

• Tax accounting

• Client accounting

• Controlling

• Profit Center

• planning

• calculation

• reporting

Sale

san

dd

istr

ibu

tio

n

• Service and collection

• Fakturierung

• VIP Order processing

• Traffic accounting

• E-Billing

• Special services (GH)

Pro

ject

man

ag

em

en

et

• Investmentmanagement

• Project Management

• Project structuring

• Project planning

• Project budgeting

• Project implementation

• Project accounts

• Project Controlling

• Anlagenbuchhaltung

• FRA-IMP

• FRA-PMS-IT

• FRA-ANF

AA, IM, PS, BWCO

Hu

man

reso

urc

es

• billing

• Time management

• Travel Expense

• Org.-Management

• Event management

• Ideas management

• Human resourcesdevelopment

• Electronic staffrecords

• Employee andmanager self service

• Service Point

FI, TR, Soplex HRSD/Blue Sky, KB

Co

ntr

oll

ing

Seite 9

Page 10: Sap mobile maintenance processes at Fraport

SAP@Fraport

Supported process areas 2/2

Mate

rial

man

ag

em

en

t

• purchasing & purchase

requisition, Workflow

• sanction list checking

• logistic invoicing

verification

• warehousing

• mobile warehouse

management &

Internal delivery

• clothing accounts

• guarantee

• Hazardous substances

/Product safety

• Accident reports

• risk assessments

• noise & air

• Maintenance & mobile

• Resources scheduling

• Maintenance incidentmanagement

• Warrenty management

• Car Pool

• IT products

• Mobile Gate control

Real

esta

tem

an

ag

em

en

t

• Building management

• Rental management

• Service chargesettlement

• Sales-basedsettlement

• Key management

• Billing IT products

• ELMA -

Electronic tenantrecords

• IS-U energymanagement

Man

ag

em

en

t p

rocesses

• Risk management

• Compliance

• Reporting

• HR Reporting

• planning

• Consolidation

BOPC, GRC, BWPM, MRS, OX

Secu

rity

/ B

asis

• Applicationmanagement

• SAP base

• authorization & controls

• develeopment

• Customizing

• Support

• security

• Auditing (Cross-Applikation)

• SER long-term archive

• Data exchange

• Enterprise Portal

MM, PP, EH&S, LL BC, CA, SER, XI, SolMan, EPRE, KY, ISU

Pla

nt

main

ten

ean

ce

Seite 10

Page 11: Sap mobile maintenance processes at Fraport

Systemlandschaft für SAP

Seite 11

ECC 6.0 EHP7CO, CS, EH&S, FI, FI-AA, IM,

MM, PM, PP, PS, QM, RE, SD,

TR, MRS und ADD-On (z.B

oxmc)

ECC 6.0 EHP3

CRM 7.0 EHP0

Service Desk

SRM 7.0 EHP0

EBP

Portal 7.0 PI 7.0 BI 7.0

BI, BO7.1

ECC 6.0 EHP7

Page 12: Sap mobile maintenance processes at Fraport

Fraport SAP system landscape

Seite 12

ECC 6.0 EHP7CO, CS, EH&S, FI, FI-AA, IM,

MM, PM, PP, PS, QM, RE, SD,

TR, MRS und ADD-On (z.B

oxmc)

ECC 6.0 EHP3

CRM 7.0 EHP0

Service Desk

SRM 7.0 EHP0

EBP

Portal 7.0 PI 7.0 BI 7.0

BI, BO7.1

ECC 6.0 EHP7

Page 13: Sap mobile maintenance processes at Fraport

Agenda

Seite 13

Overview Fraport

SAP@Fraport

Reasons for the mobile solution

Requirements for mobile solution

Project mobile solution

Overview mobile solution

Current status, Conclusion and Outlook

Page 14: Sap mobile maintenance processes at Fraport

Reasons for mobile solution

Seite 14

• The enhancement and further development of the MAM system is

discontinued

• The current MAM application can only be developed to a limited

extent

• Functional expansion in MAM is only possible with very high effort

• Further development of mobile technology and communication

possibilities since the introduction of MAM in 2004

• Conclusion: detachment MAM

Page 15: Sap mobile maintenance processes at Fraport

Agenda

Seite 15

Overview Fraport

SAP@Fraport

Reasons for the mobile solution

Requirements for mobile solution

Project mobile solution

Overview mobile solution

Current status, Conclusion and Outlook

Page 16: Sap mobile maintenance processes at Fraport

Requirements for mobile solution

Seite 16

• Display and process orders and notifications (technical feedback

and time feedback)

• Create orders and notifications

• Collection of checklists

• Detection of meters and measured values

• Capture and display documents

• Display and process equipment master data including

classification

• ...

Page 17: Sap mobile maintenance processes at Fraport

Agenda

Seite 17

Overview Fraport

SAP@Fraport

Reasons for the mobile solution

Requirements for mobile solution

Project mobile solution

Overview mobile solution

Current status, Conclusion and Outlook

Page 18: Sap mobile maintenance processes at Fraport

Project mobile solution

Seite 18

• Selection process mobile solution

• Introduction of works council for release

• Employee letters

• At least functionality MAM

• Functional extensions Checklists, travel time, orders,

etc.

• Replacement of mobile delivery and mobile inventory

Project start

Pilot Areas

Activities

11.11.2010

• Service and administrative building East

• Service and administrative building south

• Technical Building Management Terminal 1

• Technical equipment management Passenger bridges

Page 19: Sap mobile maintenance processes at Fraport

Selection process new mobile

Seite 19

• Preparation of the performance list with the participation of the specialist

areas in the second quarter of 2010

• Identification of potential product providers and first pre-selection

• Product presentation of the individual suppliers

• Creation of a valuation matrix

Functionality, technical requirements, operating costs,

Development opportunities and acquisition price

• Joint selection of the product supplier by the "Product World" project and

the specialist areas (Facility Management, Information and Communication

Services and Purchasing)

Page 20: Sap mobile maintenance processes at Fraport

Functions mobile solution

Seite 20

No. function

01 Functionality MAM

02 Time recording

03 Free-text fields

04 Order processing without transponder

05 Equipment and classification

06 Daily and weekly report

07 Travel time confirmation

08 Checklists

09 Create orders

10 Capture and transfer image files

11 Material collection

12 Document display

13 Record measured values and counter readings

14 Mobile inventory and delivery

.....

Introduction

to individual

phases

Page 21: Sap mobile maintenance processes at Fraport

Project milestones 2011

Seite 21

Jan Feb Mär Apr Mai Jun Jul Aug Sep Okt Nov Dez

system

devices

Getac E100 Selection of device model

Roll-Out devices

Development phase 1

Pilot operation

Motorola MC75

Functionality MAM

Expansion phase 2

Expansion of checklists, travel

times and create order

Detachment MAM

Mobile inventory and mobile

delivery

Development

phase 1a

Development phase 2

Development inventory and

delivery

Order of devices

models

Page 22: Sap mobile maintenance processes at Fraport

requirements mobile solution

Seite 22

Equipments

Catalog profile

Damage codes

activities

Internal employees must be created as SAP users

External employees receive a collection SAP users

Master data

process Assignment of the orders is made through the disposition (MRS)

hardware RFID-Chip With personnel or ID cards

Tablet-PC orPDA

Page 23: Sap mobile maintenance processes at Fraport

Agenda

Seite 23

Overview Fraport

SAP@Fraport

Reasons for the mobile solution

Requirements for mobile solution

Project mobile solution

Overview mobile solution

Current status, Conclusion and Outlook

Page 24: Sap mobile maintenance processes at Fraport

Hand over to Mobil

Seite 24

SAP

PM

SAP

HR

Master data Scheduling Mobil

CRM-SFM (incident

management system)

SAP

CRM

GLT

GLSSAP

PI

SAP

MRS

10.0

Page 25: Sap mobile maintenance processes at Fraport

Organizational illustration of the incident

process

Seite 25

Master data

Business partner

Categorization

and

prioritization

recording reparing

Technical

confirmation

(Ticket)

Time monitoring and escalation

process

Organization

unit

Central sevrice

point

Technical

Management

Center

Workshops or external service suppliers

SystemGLS / GLT GLS / GLT

Time confirmation

(order)

Technical

confirmation

(notification)

SAP

PI

SAP

PM

SAP

CRM

SAP

CRM

SAP

PI

SAP

PM

SAP

CRM

Page 26: Sap mobile maintenance processes at Fraport

Regular maintenance before introduction SAP-

mobile EAM and -MRS

Seite 26

Master data

print of order

papers

Notification /

orderrepair

Collection

technical and time

confirmation

Timeout control and escalation

process

Organization

unit

Work

preparation

Work

preparation

workshops or

external suppliers

system Non-

SAP

Non-

SAP

schedulingorder papers fill

out

Work

preparation

Page 27: Sap mobile maintenance processes at Fraport

Regular maintenance after introduction SAP-

mobile EAM and -MRS

Seite 27

Master data

schedulingNotification /

orderrepair

technical and time

confirmation

Timeout control and escalation

process

organizationWork

preparationDisponent workshops or external suppliers

system SAP

PM

SAP

PM

SAP

MRS

Page 28: Sap mobile maintenance processes at Fraport

Hardware - Fraport devices in project -

Seite 28

Getac E100 Motorola MC75

Tablet PC 8,4 inch Display

Betriebssystem Windows 7

Battery life < 4,5 h

Touchscreen

Bluetooth

WLAN/UMTS without telephone function

LAN

Change battery pack

PDA 3,5 inch Display

Betriebssystem Windows Mobile 6.5

Battery life > 8 h

Touchscreen

Bluetooth

WLAN/UMTS without telephone function

Acitve Sync über USB-Port

Change battery pack

RFID-Reader

Bluetooth Mini

3000 BT

Page 29: Sap mobile maintenance processes at Fraport

Hardware - actuel devices -

Seite 29

Panasonic FZ-G1 Panasonic FZ-M1

Tablet PC 10,1 inch Display

Operation system Windows 8

Battery life ca. 10 h

Touchscreen

Bluetooth

WLAN/UMTS without telephone function

LAN

Change battery pack

Tablet PC 7 inch Display

Operation system Windows 8

Battery life ca. 8 h

Touchscreen

Bluetooth

WLAN/UMTS without telephone function

LAN

Change battery pack

RFID-Reader

Bluetooth Mini

3000 BT

Page 30: Sap mobile maintenance processes at Fraport

Peripheral connection

Seite 30

Mister

Mobil

passiven 13,56 MHz

(Read and Write) RFID-

Chip

Page 31: Sap mobile maintenance processes at Fraport

Technical objects (incl. class data & master data Materials,

Inspection plans, BOMs,

Material stocks

Customer data, Contact

persons

Notifications & Orders(incl. creation and

editing)

Order calendar & mobile

scheduling

Confirmation (Time, Material, Surcharges, Damages & Causes,

Measurements)

Checklists

Order reports, Images…

RFID & Barcode

Push alerts

One mobile solution covering it all

oxando Mobile Connector

Scheduling

(e.g. SAP

MRS)

Master

data

Creation of

order/

notification

Posting of

confirmations and

data changes… …

SAP ERP

Backend

Synchronization of data from SAP and

mobile device

Page 32: Sap mobile maintenance processes at Fraport

• oxando mobile client for PC / Notebook /

TabletPC / PDA / Smartphone

• oxando mobile connector is an Add-On for

SAP without any modifications of SAP

• No middleware server / cloud necessary

• Usage of standard interfaces / BAPIs to post

data coming from the mobile device

• Integrated software distribution management

• Integrated monitoring directly in the SAP

system

• One platform for all other mobile processes

(HR, MM, CATS etc.)

Architecture of oxando mobile connector

The mobile solution from oxando minimizes your infrastructure, lowers the complexity and your IT

costs for the mobile processes.

You can use the oxando mobile connector to run different mobile applications

PM CS MM QM MRS

oxando Mobile Client

Synchronisation

Push Manager

SynchronisationOnline & Offline

http / https

Proxy / VPN

Administration & Monitoring of mobile processes

Software version

control

User Management

Delta logic

SAP ERP

oxando mobile Connector

Page 33: Sap mobile maintenance processes at Fraport

Mobile working list (orders and tickets) at

Fraport

Seite 33

RFID For order

release

Page 34: Sap mobile maintenance processes at Fraport

Time confirmation

Seite 34

SAP MRS

Time feedback

possible for all

assigned persons

Page 35: Sap mobile maintenance processes at Fraport

Mobile time feedback at Fraport

Confirmation of working time and travel time

Seite 35

Page 36: Sap mobile maintenance processes at Fraport

Mobile checklists at Fraport

Seite 36

Confirmation of

damages

We need an efficient

condition detection for the

identification of critical

objects!

I need standardized

specifications for

maintenance ...!

• Central planning of the

inspection plans and

specifications in SAP

• Easiest detection via mobile

checklist by the technician

• evaluation and flexible

triggering of follow-up

processes in SAP

Page 37: Sap mobile maintenance processes at Fraport

Mobile Checklists at Fraport

Damage confirmation out from the checklist

Seite 37

Page 38: Sap mobile maintenance processes at Fraport

Daily / weekly report

Seite 38

Page 39: Sap mobile maintenance processes at Fraport

Administration overview in SAP for the oxando

Mobile Connector ( Supplied by oxando)

• Administration directly into SAP ERP via one transaction

• Overview with simple monitoring and correction possibilities

Seite 39

Page 40: Sap mobile maintenance processes at Fraport

Agenda

Seite 40

Overview Fraport

SAP@Fraport

Reasons for the mobile solution

Requirements for mobile solution

Project mobile solution

Overview mobile solution

Current status, Conclusion and Outlook

Page 41: Sap mobile maintenance processes at Fraport

Current status

Seite 41

Rollout completed for all departments

about 340 devices

about 328 User

Actual about 178.000 RFID-Tags

Permanent optimization based on feedback from oxando's fields of

expertise and best practices

Collection of requirements and rolling out via release planning

(twice a year)

Hotfixes as required

Page 42: Sap mobile maintenance processes at Fraport

Current Status

Seite 42

Integration incident management 2012

Mobile devices

Panasonic FZ-M1 (7“ = 280 pieces) und FZ-G1 (10“ = 34

pieces)

Release change mobile application

Januar 2014

Sync 2.0

New functionality and layout

Page 43: Sap mobile maintenance processes at Fraport

conclusion

Seite 43

• The new solution provides good feedback from mobile users

• Complex IT infrastructure and suppliers require good project

management and coordination

• Easier administration by the mobile data department via the

oxando-connector (one transaction in ERP)• Overview with simple monitoring and correction possibilities

• Successful implementation of an integrated solution by using

standard solutions (SAP PM / QM, oxando)• Flexible adaptation of the UI to Fraport needs

• The switch from SAP MAM to the oxando solution (without

middleware) led to the• Saving a 3-system landscape for the SAP Mobile Infrastructure

• Reduction of administrative expenses in IT operations

Page 44: Sap mobile maintenance processes at Fraport

outlook

Seite 44

Release change mobile application

2017

Sync 3.0

New functionality

Page 45: Sap mobile maintenance processes at Fraport

Thanks for your time!

Horst Zieher

Fraport AG

[email protected]

Jörg Haßling

Fraport AG

[email protected]