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Presenter: Colin Bailey, Global Education Portfolio ManagerDate: May 24, 2016

SAP Hybris & SAP Learning HubLive Introduction Session

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Customer

Agenda

• Welcome & introduction

• Digital Transformation and SAP Hybris

• Brief Overview of SAP Learning Hub

• SAP Hybris Learning Journeys

• Q&A

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3Customer

Agenda

• Welcome & introduction

• Digital Transformation and SAP Hybris

• Brief Overview of SAP Learning Hub

• SAP Hybris Learning Journeys

• Q&A

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 4Customer

SAP’s Learning Offering for Digital Transformation Learning offering for IT Professionals

SAP’ s learning offering for IT Professionals is based on the key business pillars for the Digital Transformation

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 5Customer

SAP’s Learning Offering for Digital Transformation Learning offering for IT Professionals

SAP’ s learning offering for IT Professionals is based on the key business pillars for the Digital Transformation

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 6Customer

Digital Transformation and SAP Hybris

DIGITAL TECHNOLOGY HAS CHANGED THE GAME. BUT, CUSTOMERS CHANGED THE RULES. CUSTOMERS DEMAND SIMPLE, SEAMLESS, PERSONALIZED EXPERIENCES ACROSS ANYCHANNEL, ANYTIME,

ANYWHERE,AND ON ANY DEVICE.

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 7Customer

Introduction to SAP Hybris

“Today’s generation of customers are always connected and well informed, but businesses are lagging behind in terms of both understanding and engaging their customers across all their channels in ways that are both relevant and

consistent” - Brian Walker, Chief Strategy Officer, SAP Hybris

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 8Customer

SAP Hybris Commerce SuiteThe core SAP Hybris solution Ranks consistently among the top commerce software platforms worldwideOmni-channel: helps integrate all digital and physical customer touchpoints onto a single platform – Including online, mobile, point-of-sale, call center, social media and print

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 9Customer

SAP Hybris MarketingEnables real time contextual marketing SAP Hybris Marketing enables marketers to develop a deeper understanding of customersGain real-time insights into the context of each customer – Leverage these insights to deliver highly individualized customer experiences across channels

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 10Customer

SAP Hybris Cloud for Customer A seamless customer experience across all communication channels – Sell and Service Anytime, Anywhere with seamless mobile support for iPhone, iPad, wearables, Windows phones and tablets, and Android devices at no additional costIntegrate multiple sources of data-internal and external-to build a 360 degree account view, rich customer profiles, customer influencers, partners and much moreGet back-office information pushed to you in real-time, with native integration to the SAP ERP application and the SAP CRM application

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 11Customer

SAP Hybris BillingBoost average revenue and reduce churn with subscription order management

Optimize revenue and gain insight into the effects of pricing strategies with pricing simulation before launching new products

Accounting, controlling, and reporting of high volumes of financial transactions

Simplified invoicing that enhances cash flow and customer care

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 12Customer

Agenda

• Welcome & introduction

• Digital Transformation and SAP Hybris

• Brief Overview of SAP Learning Hub

• SAP Hybris Learning Journeys

• Q&A

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Customer

SAP Learning HubA cloud-based learning platform for individuals and enterprises

Social learning and learning roomsStructured collaboration and social learning led by experts from SAP

Live system accessExclusive purchase optionfor on-demand access to live training systems

Educational contentUnlimited access to all of the learning content from SAP, including role-based learning and certification paths

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Customer

SAP Hybris Portfolio

• OpenSAP – Offers introductory MOOC classes on CEC topics• Learning Hub & CEC Learning Rooms – Contains learning content for

solution areas and roles:• SAP Hybris Commerce• SAP Hybris Marketing• SAP Hybris Cloud for Customer• SAP Hybris Billing SAP Customer Relationship Management (On-premise)

• Classroom – SAP offers Learning Hub courses in the ILT format for learners who prefer the traditional classroom experience.

• To see what is currently available in the CEC portfolio, visit SAP Education’s training webshop:

• Training & Certification Webshop URL: https://training.sap.com/g/en/courses-and-curricula/hybris-1

• To see the “CEC Learning Journeys” in the training webshop go to:• https://

cdn.training.sap.com/cdn/pdf/Customer-Engagement-Commerce_learning-journey_beta.pdf

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 15Customer

Agenda

• Welcome & introduction

• Digital Transformation and SAP Hybris

• Brief Overview of SAP Learning Hub

• SAP Hybris Learning Journeys

• Q&A

SAP Knowledge Transfer & Education

SAP Foundations

SF100

eLearningClassroom

SAP Learning JourneyA simple way to guide your learning

What is a Learning Journey?A Learning journey is a visual guide to help you think about the path to become fully competent with a new SAP innovation.

This visualization should make it easier to see every offering that is available for a topic and understand how things are connected.

The journey is not a “mandatory” track or sequence of courses. It offers you a high-level view of your choices. Based on your goals and your prior knowledge, you can select what would work for you.

How can I use it?Each learning journey is presented using the metaphor of a subway map. Each “station” tile represents a course, learning room, or any other kind of learning offering:

*beta*

Basic information such as the name, type, and duration is easily accessible. (In some cases a code is shown -as in this SAP Education course: S4H01 or S4H01E)

Simple buttons will take you directly to the learning offering / course. (In some cases you may need to register first or pay additional fees depending on your situation.)

Why “beta”?We have just started exploring the value of this visualization, so if you have feedback or ideas about how to make the Learning Journey better, let us know! We appreciate a lot everyone’s contributions.

Next: Explore! Learning Journey for SAPCustomer Engagement & Commerce

2 days 8 hrs.

SAP Knowledge Transfer & Education

SAP Learning JourneyA simple way to guide your learning

What kind of Learning Experiences does SAP offer?

*beta*

SAP Live Access lets you get hands-on experience with a live, fully supported, and private SAP system -preconfigured with the data you need to complete the exercises in SAP Learning Hub classes and free exploration.Available to SAP Learning Hub subscribers in fixed-hour plans.

LA

Learn More

Learning Roomsare online social environments where you can build and expand your SAP skills with informal social learning and curated learning content.SAP Learning Rooms are delivered through the SAP Learning Hub and include all the content needed to achieve specific learning goals.

Learn More

Certificationsare exams of different lengths and types, validating specific levels of competence with SAP solution knowledge and skills such as Associate, Specialist, or Professional.Certification exams can be taken worldwide at physical and virtual locations.

Learn More

L. Room

Face-to-Face & Virtual Classroom Learningoffer the traditional instructor-led training experience. Instructors and learners meet at a training site or, in the case or Virtual Live Classrooms (VLC) they connect over the web to participate in a comprehensive training and hands-on learning experience.Learn More

Classroom

openSAP coursesare usually live, on-line, open courses that are offered to large numbers of learners worldwide for a set time–or “massive, online, open courses (MOOCs.)Once completed or archived, some materials might still be available but collaboration, gamified activities and other features won’t be.

Learn More

openSAP

Academies / eAcademiesare “bundles” of learning offerings that cover the content of multiple classroom or eLearning courses together. Often, these integrated offerings lead to a certification or are designed to facilitate the uniform training of project teams.

Learn More

eAcaemyAcademy

eLearningprovides interactive, Web-based materials that you can use at your own pace. You control what to focus on and when; decide how many times you want to go over the materials, and when to stop.eLearning can contain text, videos, demos, simulations, and other media and can be used for regular courses, Early Knowledge Transfer, or other purposes. Learn More

eLearningHandbook

Where to access SAP Learning:

The SAP Learning Hub provides access to eLearning courses, Learning Rooms, EKT Learning Maps,

and Handbooks or “Flipbooks.” (*)Specific offerings might require

different subscription levels or “editions.”

The SAP Training Shop allows you to book Classrooms

trainings as well as, in some cases, individual e-Learnings courses

open.sap.comprovides access to openSAP courses

(live and self-paced.)

SAP Knowledge Transfer & Education

Developer

Functional Analyst

Explore and build your learning path based on your role, area of interest, or learning needs:

Learning Journeys for Customer Engagement and CommerceA simple way to guide your learning

System Administrator

User

Implementing SAP Hybris Marketing

Implementing SAP Hybris Billing

SAP Hybris Commerce:

Other SAP Hybris Solutions

Implementing SAP Hybris Cloud for Customer

Implementing SAP CRM (On-Premise)

SAP Customer Relationship Management (CRM)

SAP Knowledge Transfer & Education

Start with a quick orientation

Go deeper & become fully competent with SAP Hybris Commerce as a Developer

Developer

Android Developer

Cockpit Developer Release Update Training

Data Hub

Learning Journey for Customer Engagement & Commerce Focus Area: SAP Hybris Commerce Developer

SAP Hybris Commerce Product Overview Essentials Online

HY100/E

1 day 3 hrs.eLearningClassroom

SAP Hybris Commerce Developer Part 1

HY400

4 daysClassroom

SAP Hybris Commerce Developer Part 2

HY410

3 daysClassroom

SAP Hybris Commerce Data Hub

HY430

3 daysClassroom

Hybris-SAP Solution Integration

HY600

3 daysClassroom

SAP Hybris Commerce Developer Part 2A - Digital

HY415*

1 dayClassroom

SAP Hybris Commerce 5 Developer Update

HY420

1 dayClassroom

SAP Hybris Commerce Cockpit NG Fundamentals Online

HY460E

3-4 hrs.eLearning

SAP Hybris Cockpit NG Developer

HY465

3 daysClassroom

Front-end Developer

SAP Hybris Commerce Mobile SDK for Android Developers

HY450E*

1.5 hrs.eLearning

SAP Hybris Commerce Front-end Developer

HY412E

4-5 hrs.eLearning

SAP Hybris Commerce Developer OMS

HY440*

2 daysClassroom

(*) New version not planned. (*) Will be retired.

(*) New version not planned.

Change

UPDATEDMay 2016

Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.

~1.5 hours 40 questions

E_HYCPS_60

SAP Certified Product Support

Specialist

SAP Hybris Commerce 6.0

~3 hours 80 questions

P_HYCD_60

SAP Certified Development Professional

SAP Hybris Commerce 6.0

Developer

20-28 hrs

HYB1

Experience SAP Hybris Solutions

4 wks from Jun 20th 2016 (5-7 hrs per week)

openSAP

Stay up-to-date!

SAP Knowledge Transfer & Education

Start with a quick orientation

Go deeper & become fully competent with SAP Hybris Commerce as a Functional Analyst

Learning Journey for Customer Engagement & Commerce Focus Area: SAP Hybris Commerce Functional Analyst

SAP Hybris Commerce Functional Analyst / Online

HY200/E

2 daysClassroom eLearning

11 hrs.

SAP Hybris Commerce Product Overview Essentials Online

HY100/E

1 day 3 hrs.eLearningClassroom

Change

UPDATEDMay 2016

Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.

~3 hours 80 questions

C_HYCBA_60

SAP Certified Associate

SAP Hybris Commerce

Business Analyst 6.0

20-28 hrs

HYB1

Experience SAP Hybris Solutions

4 wks from Jun 20th 2016 (5-7 hrs per week)

openSAP

Stay up-to-date!

SAP Knowledge Transfer & Education

Start with a quick orientation

Go deeper & become fully competent with SAP Hybris Commerce as a System Administrator

Learning Journey for Customer Engagement & Commerce Focus Area: SAP Hybris Commerce System Administrator

SAP Hybris Commerce Product Overview Essentials Online

HY100/E

1 day 3 hrs.eLearningClassroom

SAP Hybris Commerce System Administrator / Online

HY300/E

2 daysClassroom eLearning

5 hrs.

Stay up-to-date!

UPDATEDApr. 2016

Change

Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.

20-28 hrs

HYB1

Experience SAP Hybris Solutions

4 wks from Jun 20th 2016 (5-7 hrs per week)

openSAP

SAP Knowledge Transfer & Education

Start with a quick orientation

Go deeper & become fully competent with SAP Hybris Commerce as a User

Learning Journey for Customer Engagement & Commerce Focus Area: SAP Hybris Commerce User

SAP Hybris Commerce Functional Analyst / Online

HY200/E

2 daysClassroom eLearning

11 hrs.

SAP Hybris Commerce Product Overview Essentials Online

HY100/E

1 day 3 hrs.eLearningClassroom

Stay up-to-date!

SAP Hybris Commerce Cockpit End User / Online

HY500/E

2 daysClassroom eLearning

3.5 hrs.

UPDATEDApr. 2016

Change

Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.

20-28 hrs

HYB1

Experience SAP Hybris Solutions

4 wks from Jun 20th 2016 (5-7 hrs per week)

openSAP

SAP Knowledge Transfer & Education

Start with a quick orientation

Go deeper & become fully competent with Implementing SAP Hybris Marketing

Learning Journey for Customer Engagement & Commerce Focus Area: Implementing SAP Hybris Marketing

SAP Hybris MarketingEarly Knowledge Transfer

17 hrs. eLearning

SAP Hybris Marketing Customization and Integration

HY710

2 daysClassroom

DELTA > Hybris Marketing 1511 EKT EKT_CUSTENG11CONS

SAP Hybris Marketing Essentials Online

HY700E

3.5 hrs.eLearning

Stay up-to-date!

UPDATEDApr. 2016

Change

Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.

20-28 hrs

HYB1

Experience SAP Hybris Solutions

4 wks from Jun 20th 2016 (5-7 hrs per week)

openSAP

SAP Knowledge Transfer & Education

Start with a quick orientation

Go deeper & become fully competent with Implementing SAP Hybris Billing Subscription Order Management

Convergent Pricing Simulation

Contract Accounting Convergent Invoicing

Learning Journey for Customer Engagement & Commerce Focus Area: Implementing SAP Hybris Billing

Convergent Charging

Sales & Order Management with BRIM EhP3Early Knowledge Transfer

34 hrs. eLearning

DELTA > CRM 7.0 EhP3EKT_BRIM2013CRMSALOR

D

Convergent Pricing Simulation 1.0 Early Knowledge Transfer

4-5 hrs. eLearning

Convergent Pricing Simulation 1.1 Early Knowledge Transfer

1 hr. eLearning

DELTA1.0 > 1.1

EKT_CONVPRIC11APP

SAP Convergent Charging 4.0

AC235

5 daysClassroom

Billing & Revenue Innovation ManagementEarly Knowledge Transfer

50 hrs. eLearning

DELTA > CRM 7.0 EhP3EKT

BRIM2013ERPTELC607

Contract Accounting

AC240

5 daysClassroom

SAP Convergent Invoicing

AC245

4 daysClassroom

Sales & Order Management with BRIM EhP4Early Knowledge Transfer

DELTA CRM 7.0 EhP3 > 4

EKT_CRM704SAL

eLearning3 hrs.

Stay up-to-date!

OCP10

UPDATEDApr. 2016

Change

Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.

20-28 hrs

HYB1

Experience SAP Hybris Solutions

4 wks from Jun 20th 2016 (5-7 hrs per week)

openSAP

SAP Knowledge Transfer & Education

Start with a quick orientation

Go deeper & become fully competent with Implementing SAP Hybris Cloud for Customer (C4C)

Implementation Development

Integration

Learning Journey for Customer Engagement & Commerce Focus Area: Implementing SAP Hybris Cloud for Customer

SAP Cloud for Customer Learning Room

Launch Register*

(*) You must be registered to access a Learning Room!

Experience SAP Cloud for Customer

12-18 hrs.

openSAP

Updated Oct. 2015JOY037

SAP Cloud for Customer Learning Room

Launch Register*

SAP C4C – Project Implementation

C4C10

4 daysClassroom

8hrs.

SAP C4C – Integration with SAP On-premise Solutions

C4C50

4 daysClassroom

~3 hours 80 questions

C_C4C50_2015

SAP Certified Application Associate

SAP Certified Integration

Associate – SAP Cloud for Customer

~3 hours 80 questions

C_C4C30_2015

SAP Certified Application Associate

SAP Certified Development

Consultant – SAP Cloud for Customer

SAP Cloud Applications Studio

C4C30

4 daysClassroom

~3 hours 80 questions

C_C4C10_2015

SAP Certified Application Associate

SAP Certified Application

Consultant – SAP Cloud for Customer

Stay up-to-date!

UPDATEDApr. 2016

Change

Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.

20-28 hrs

HYB1

Experience SAP Hybris Solutions

4 wks from Jun 20th 2016 (5-7 hrs per week)

openSAP

SAP Knowledge Transfer & Education

Start with a quick orientation

Go deeper & become fully competent with Implementing SAP CRM On-Premise as an Application Consultant

Certification Path (alternative: take TCRM10 & TCRM20 Academies)

Sales

Learning Journey for Customer Engagement & Commerce Focus Area: Implementing SAP CRM On-Premise

Overview of the SAP CRM Solution

SAPCRM/SAPCRE

3 days 12 hrs.eLearningClassroom

SAP CRM Customizing Fundamentals

CR100/E

5 daysClassroom

SAP CRM Middleware

CR500

2 daysClassroom

SAP CRM Sales

CR300

4 daysClassroom

~3 hours 80 questions

C_TCRM20_72

SAP Certified Application Associate

SAP Certified Application Associate -

CRM Fundamentals with SAP CRM 7.0 EhP2

eLearning20 hrs.

20 hrs.

SAP CRM Interaction Center WebClient

CR410/E

3 daysClassroom eLearning

3 hrs.

SAP CRM User Interface

CR580

4 daysClassroom

Stay up-to-date!

~3 hours 80 questions

P_CRMSLS_71

SAP Certified Application Professional

SAP Certified Application

Professional – Sales with SAP CRM 7.0 EhP1

~3 hours 80 questions

P_CRMSRV_71

SAP Certified Application Professional

SAP Certified Application

Professional – Service with SAP CRM 7.0 EhP1

~3 hours 80 questions

P_CRMMKT_71

SAP Certified Application Professional

SAP Certified Application

Professional – Marketing with SAP

CRM 7.0 EhP1

Service

SAP CRM Service

CR700

5 daysClassroom

SAP CRM Marketing

CR600

5 daysClassroom

Marketing

UPDATEDApr. 2016

Change

Feedback

20-28 hrs

HYB1

Experience SAP Hybris Solutions

4 wks from Jun 20th 2016 (5-7 hrs per week)

openSAP

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 27Customer

Agenda

• Welcome & introduction

• Digital Transformation and SAP Hybris

• Brief Overview of SAP Learning Hub

• SAP Hybris Learning Journeys

• Q&A

Q&A

Click icon to add picture

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

Thank you

Colin BaileyTel: +49 6227 7 74891| c.bailey@sap.com