SAP Hybris Expert Services: Qualitätssicherung für erfolgreiche Projekte

Manuel Höhe | SAP Hybris | Service Delivery Manager

manuel.hoehe@sap.com | 05.04.2016

Why focus on Quality?

3

Customer Engagement & Commerce is a

high-change environment

• Competitive changes

• Technology changes

• Business changes

SAP Hybris extension of the platform not

just configuration

Project delivery to embrace

change and focus on quality on day 1

Project success depends on the right mix of participants

Partner-Involvement

In 2015 the vast majority of

projects was implemented by

SAP Hybris Partners.

SAP Hybris continuously

supports those implementation

to safeguard project success.

SAP Hybris

Partners

SAP Hybris Expert Services helps to utilize your investment into

SAP Hybris best.

Quality Assurance

Gartner recommends that at

least 8-10% of the project

budget are allocated to means

of quality assurance!

Risk & Challenges

About 20% of software

implementations fail due to

underestimated risks and

challenges.

SAP Hybris Expert Services: Mission, Collaboration, Service Offering

Our goal

SAP HYBRIS EXPERT

SERVICES WANTS YOUR

PROJECT TO BE SUCCESSFUL.

Hybris Application Lifecycle Framework

SAP Hybris has all the knowledge and expertise

Huge breath and depth of experience over many

years

Work closely with our Product teams – know how

software is designed and built

SAP Hybris Application Lifecycle

Framework for Commerce (ALF)

Model of our collaboration: together for success

Customer Experience +

Content / Processes

Brand

Vision

Culture

Partner Experience +

Project implementation

Implementation tools

Trained resources

Industry know how

SAP Hybris Experience +

Hybris Best Practices

Design support and audits

Quality assurance

Trusted advisor

SAP Hybris Expert Services focusses on Quality Assurance in all what we do

1. Coaching

2. Audit / Review

3. Best Practices

We help your employees to develop within the topic of SAP Hybris.

We review your systems with regards to scalability, future upgradability and best possible use of SAP Hybris standard features.

We work with proven approach based on multitude of projects and provide references to other implementations.

Our Quality Services Offerings

Quality Services

(Packages)

Review / Audit with fixed scope

Consulting Services

Continuous support

Individual consulting

SAP Hybris Expert Services Offering

Continuous Quality Assurance (QA), risk management and SAP Hybris Best Practices

Recommended: Consulting Services

Continuous support for backlog topics, issues, performance and configuration topics

Kick-Off Go Live

Iteration 1

1. Milestone

Iteration 2

2. Milestone

Iteration 3

3. Milestone

Iteration 4

4. Milestone

Iteration 5

5. Milestone

Minimum: Quality Services/Packages (excerpt)

Architecture

Workshop

Design

Review

Code

Review

System

Review

Performance

Package

Service Offering by Project Phase

Design Review

Code Reviews

System Review

Performance

Package

Go Live Check

Go Live Support

Prepare Explore Realize Deploy

Capabilities

Workshop

Run

Architecture

WorkshopsUpgrade & Migration

Services

Solution Add-Ons

Readiness Review

Consulting Services: continuous support during project life-cycle

Quality Services (minimum) Other Services (extract)Consulting Services

SAP Hybris Expert Services Roles

Business Analyst /

Product Owner

Gather and translate

requirements to SAP

Hybris features

Suggests leading

practices to fulfil

requirements

Collaborates with

development teams

Can play the role of a

product owner

… and many more …

Enterprise Architect

Ensure solid technical

project foundation

Ensures usage of latest

features and concepts

Brings hands-on

experience of several

enterprise projects

Recommends a suitable

solution architecture

… and many more …

Senior Technical

Consultant

Support development

team with best practice

and advice on how to use

SAP Hybris

Provides proof of

concepts for possible

solutions

Performs quality

safeguarding and reviews

(e.g. code, system,

performance)

Service Delivery /

Engagement Manager

Single Point of Contact

Advices on methodology

and governance structure

Recommends best

practise for SAP Hybris

project setup

Participate in Project

Governance/Steering

Committee

Sample engagements of SAP Hybris Expert Service

Examples of our engagements

• Continuous Quality Assurance for different customers e.g. in the Retail industry

• Continuous project support in the Telecommunications industry

• Audits in the field of Life Science

• Code optimization in the B2B area

• Support of international rollouts in the field of Fashion and Automotive

• Taking over project roles within Retail or in the High-Tech-industry

Wrap up

SAP Hybris supports your Project Quality

1. 2. 3.

Knowhow:

SAP Hybris Wiki

Expert Forum

Application Lifecycle Framework

Discipline-

orientated

Best Practices &

Coaching

Quality Assurance by SAP Hybris

Quality Services / Packages

Continuous QA

SAP Hybris Expert Services

SAP Hybris

Expert

ServicesVendor

Experience from many projects

Neutrality

Close to SAP

Honest, critical, constructive

Close to standard

Holistic

Safeguarding

Keep calm in the project

Trusted Adviser

Knowledge of typical challenges

Questions?

Quality Services (minimum)

• Design Review

• Review architecture, data model, catalogues

• Code Reviews

• Review code quality, best practices, data model, project setup

• System Review

• Review overall hybris system, code quality via profiling,

architecture, data model

• Performance Package

• Performance tests, tuning, architecture, web page profiling

Other Services (extract)

• Readiness Review

• KPIs, project vision, team structure, methodology

• Capabilities Workshop

• Learn about hybris capabilities, architecture, gap/fit

• Architecture Workshop

• architecture, data model, catalogs, integrations

• Product Owner Support

• Business Analyst supports Product Owner, translating business needs into delivery

• Continuous Integration Configuration

• Setup CI environment

• Log Management and Monitoring

• Central monitoring capability