SAP CRM Functional Training course content

SAP CRM Functional Training BY

KMR Software Services

http://www.kmrsoft.comEmail : [email protected] / [email protected]

Ph: +91 9966003349Skype : KMRSS.SAP

SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]

http://www.kmrsoft.com/

mailto:[email protected]



Solution Overview (3 Hrs)

Overview and Introduction to SAP CRM

Foundation & Architecture of SAP CRM

CRM Channel Management(Interaction Center, Web channel, Mobiles)

CRM Applications (Marketing, Sales, Service)

Integration with other SAP suite of Modules



CR100-Base Customization (45 hrs)

Over view of CRM ArchitectureBusiness Partner Business categoriesBP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination Levels Product Master Attributes & Set Type,Hierarchies & Categories, Product types, Maintain Products Transactional



CR100-Base Customization (45 hrs)

Processing Business Transactions Item Category Activity Management Business Activities Partner Processing Partner Functions, Access Sequence, Determination Procedure Actions Action Profile, Conditions Pricing Condition Techniques and condition types Billing Billing Unit, Billing Type, Billing Document Web UI customization Tax jurisdiction set up



CR300-Sales (20 hours )Opportunity Management

Copying Controls

Sales Cycle, Tools – Buying Center & Sales Agent

Quotation management

Order Management

Special functions in quotation and order management

Contract management

Rebate management

Accounts and contacts management



CR600-Marketing (20 hours)

Marketing Planner & Campaign Management

Marketing Calendar

Personalized Mail Forms

Segment Builder

Customer Segmentation, Attribute List, Info sets

Product Proposals

Campaign Automation

External List Management

Lead Management

Lead Questionnaire



CR700-Service (20 hours)

Installed Base management

Installed Categories

IB Components

Objects, Object Family

Assign Object Family to IB Category

Service agreements and service contracts

Service plans, SLA Profiles and Response and Availability Times

Service order management

Complaints and Returns

Warranty claims



CR410-Interaction Center (Web Client) - 20 Hrs

Agent Function and Processing

IC Agent Inbox

IC Web Clint Profile

IC Web Clint Functions

IC Manager Portal

Communication Architecture

Rule Polices like ERMS and IDI (Intent Driven Interaction)

Launch Script

Broad cast massage

Alerts



CR500-Middleware 15 hours Middleware overview

Administration Console

Business Objects

Customizing Objects

Condition Objects

B Doc Modeler,

B Doc Messages

Replication & Realignment B Doc Types,

Initial data load, Delta load & Synchronization

Queue registration

Error Handling and Monitoring

INTEGRATION BETWEEN R/3 & CRM




ThanksKMR Software Services

http://www.kmrsoft.comEmail : [email protected]/

[email protected]: +91 9966003349Skype : KMRSS.SAP


http://www.kmrsoft.com/

mailto:[email protected]/


SAP CRM Functional Training course content

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Transcript of SAP CRM Functional Training course content