Sap Cloud For Customer (C4C) Curriculum
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Transcript of Sap Cloud For Customer (C4C) Curriculum
Nova Online Training www.novaonlinetraining.com
India +91-040-65123467, +91-8801702844 USA +1-646 453 6467
SAP C4C Course Curriculum
SAP Hybris Cloud for Customer Project Implementation C4C10
Introduction
Introduction of SAP C4C
SAP C4C Overview
System Landscape
Industry solutions
Tenant Landscape
Master Data
Account and Contact Management
Organizational Setup and Management
Product Management
Price list
Product List
Discount List
Partner Processing
Date management
Status management
Marketing
Campaigns
Target Groups
Leads
Lead Scores
SAP Customer Insight for Marketing
SAP Customer Insight for Marketing: Overview and Headline
SAP Customer Insight for Marketing: KPI
SAP Customer Insight for Marketing: Report Tiles
SAP Hybris Cloud for Sales C4C12
Introduction to SAP Hybris Cloud for Sales
Lead Management
Opportunity Management
Quotation Management
Order Management
Activity Management
Visit Planning and Execution
Partner Channel Management
Sales Planning and Forecasting
Pricing
Account 360 & Sales Intelligence
Sales Features
SAP Cloud for Sales: Solution Overview
Accounts
Contacts
Leads
Sales Leads
Opportunities
Influencer Map
Retail Execution
Visits
Sales Quotes
Sales Orders
Working from Microsoft Outlook® for Sales Users
Forecasts
Territories
Sales Target Planning
Analysis
Analysis for HTML5 for SAP Cloud for Sales
About Analysis
Personalizing Dashboards.
SAP Cloud for Customer
Table of Contents
Working with Sales Planning Data
Projecting Sales Volume
Viewing Forecast Revenue
Competitors and Competitor Products
Competitors
Competitor Products Quick Guide
Partners and Partner Contacts
Partners
Partner Contacts
Inviting Partner Contacts to Use the Partner Portal
Mobile Users
SAP Cloud for Customer for Android™
SAP Cloud for Customer for iPad®
SAP Cloud for Customer for iPhone®
SAP Customer Insight for iPad®
SAP Hybris Cloud for Service C4C14
Introduction to SAP Hybris Cloud for Service
Communication Channels
Service Levels, Categories & Work Distribution
Knowledge Base
Registered Products & Installed base
Warranty Management
Maintenance Plan
Resource Scheduling and Time Recording
Contracts
Templates & Reporting
Visit Scheduler
Case Management
ERP Integration
SAP Hybris Cloud for Service – Hybris Commerce Integration
Social Media Features
Customer Service
ERMS
SMS
Chat Functionality
Queue
Processing Tickets in the Agent Workspace
Social Media Messages
Other Functionality
Business role
User Management
Work flow Rules
Mobility Integration Offline/Online
Mobile Users
SAP Cloud for Customer for Android™
SAP Cloud for Customer for iPad®
SAP Cloud for Customer for iPhone®
SAP Customer Insight for iPad®
SAP Hybris Cloud for Customer – Integration with On-premise SAP Solutions C4C50
Integration Overview
Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)
C4C integration with ERP using SAP HANA Cloud Integration
Configure Integration in Cloud Solution
Communication set Up
Communication Arrangement
Maintain ERP Number Ranges
Perform Code List Mapping
Create ID Mapping
ID Mapping using the Microsoft Excel Template
Data Load Phase: Perform Initial Data Load
Data Load Phase: Perform Delta Load
Monitor Phase: Monitor Message Flow Across Systems
Integration Process of Sales & Service
Integration Opportunity Follow Up Document in ERP
Opportunity with Customer Quote Processing in ERP
Opportunity with Sales Order Processing in ERP
Creation of Sales Quote Follow Up Document in ERP
Creation of Ticket Follow Up Document in SAP ERP
External Pricing Produces Real Time Price Request
Apart from C4C10, C4C12, C4C14 and C4C50 We’ll also cover other real time topics:
• Middleware In-Depth and Hands-on
• Integration of C4C and ECC In-Depth and Hands-on
• Business Case Hands-on
• Partner channel Management
• CPM integration with C4C
• External pricing
• Groupware integration
• Gmail Integration
• C4C End to End Field Service Management with MRS
• Integration between SAP Hybris Marketing and SAP Cloud for Customer
• JAM integration work pattern scenarios with Cloud for Customer
• CIT and SMS and ERMS
Credit check in Cloud for Customer
Free Goods and integration of Quote from Cloud for Customer/ERP
Bill of Material in Cloud for Customer
Product substitution
SAP Hybris Marketing Overview
SAP Hybris Marketing Integration
SAP Cloud for Customer Integration
Hybris Commerce Cloud for Customer Integration Fact Sheet
SAP HANA Cloud Platform Extension for SAP Cloud for Customer Using C4C ODATA Services
SAP Cloud for Customer Course Details
Course Mode:
Regular: 4 Weeks (1 – 1.5 Hour)
Fast –Track: 2 Weeks (2 -2.5 Hours)
Language: English
Faculty: Sriram
Tenant Version: 1605 May2016 Release
Batch Timings: 6:00 AM to 12:30 PM – IST
SAP System Access:
Fast-Track: 4 Weeks
Regular: 4 Weeks
Demo: Contact Us
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