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IT SERVICES

SAP Competency Center

Enterprise Applications

MphasiS' SAP Competency Center (MSCC)

Enterprise Applications are software applications that allow people

to access and manage real-time information and transaction

processes across an entire organization. Our Enterprise Application

solutions help our clients achieve high performance, deliver value

by increasing process efficiency; enhancing workforce productivity;

cutting operating costs; boosting employee and customer

satisfaction; and enabling better, faster decisions.

Successful businesses have deployed well-integrated SAP systems to

improve efficiencies, enhance competitiveness and make

significant savings in time and money. SAP solutions help establish

an ideal process organization. SAP puts the full capacity of the

system to work for you bringing you the greatest possible return on

investment.

MphasiS Sap Competency Center leverages its rich SAP expertise to

provide a wide range of dependable, secure, high-performance

applications and solutions for SAP. Our domain expertise coupled

with strong processes and best practices assists in delivering

solutions on time and within budget. We work with you to align your

IT strategy with your business goals, ensuring that your solution is

dynamic enough to respond quickly to changing business needs.

The MSCC helps you at every phase of pre and post implementation,

including:

• Business Process Analysis

• Architecture

• Prototyping

• Process Design

• Implementation & System Configuration

• System Maintenance

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IT SERVI CES

Essential SAP Experience

Our Value Proposition

SAP Service Offerings

SAP applications can be the most important and enduring investment your company can make - with a life

expectancy of 12-15 years. Your SAP initiative does not start with scoping and end with going live. It starts

with defining business objectives and "ends" with continuous business improvement.

That's why the selection of your SAP partner is so important. It isn't just an implementation transaction -

but is a long-term relationship. You need a SAP partner who has the essential experience to get enduring

results.

We believe the key to achieving lasting results lies in planning for your post-implementation success - that's

our essential difference. Our services, expertise and commitment to clients are all geared to “begin with

the end in mind.”

MSCC offers following services in SAP space:

Complete lifecycle Implementations

We do complete lifecycle implementations using proven implementation methodology in the areas of 

SAP R/3 /APO / BIW / CRM / Enterprise Portal & Netweaver applications.

The methodology covers the complete cycle of project from initiation to completion & post-

implementation in well defined stages as shown below.

Version Upgrade & Rollout Supports

Our unique upgrade methodology and process helps customers upgrade their existing system at low costs

and faster time to market. We incorporate the customer's strategic and operational requirements into the

upgrade plan and make it a part of the overall IT strategy.

Some of our services include:

• Upgrade/Migration of versions

• Upgrade/Migration of customizations/add-on modules

• Upgrade/Migration of custom Reports & Forms

• Migration of legacy data to SAP system

Implementation Methodology

Project Phase Project Preparation

Project Activities CustomizingSynchronization

Configuration

Developments

Authorization

Testing

End-User Trainingand Documentation

Setup of DevelopmentLandscape

Project End

ContinuousImprovement

Define BusinessBlueprint

Setup of DevelopmentLandscape

Project Definition

Define SystemLandscape

Cross FunctionsProject Administration

Issue Tracking / Monitoring / ReportingRoad Maps

Business Blueprint Realization Final Preparation Go Live & Support

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IT SERVI CES

ABAP/4 Factory

MphasiS offers ABAP development and consulting from its offshore ABAP factory through its team of highly skilled

ABAP/4 consultants having varied industry experience to meet client's requirements. At our ABAP factory we use an

ONSITE/OFFSITE combo to deliver high quality solutions consistently, as shown in the flow diagram.

Help Desk Support

MphasiS' 24 x 7 x 365 help desk support provides users

with trustworthy and timely resolutions to their queries.

The help desk specialists have access to our knowledge

bank comprising of learnings gained from several years

of experience in implementation and troubleshooting.This can reduce direct support costs, minimize loss of 

user productivity and turn your support service into a

competitive asset.

Dedicated SAP Testing Services

We provide testing services for SAP R/3, APO, CRM and

BW. Services offered include:

Test Management

• Test strategy & planning

• Test case development & maintenance• Test design

Functional Testing (manual & automated)

• Functionality testing

• Regression testing

• Client support for UAT setup and UAT management

Non-Functional Testing

• Performance testing load & stress

• Internationalization

• Usability

• Interoperability / Compatibility

Define Stage

Delivery Stage

Analyze Stage

QA - TestingStage    D

  e  v  e   l  o  p  m  e  n   t   S   t  a  g  e

DefineRequirements

User Sign-off 

User AcceptanceTest

PrepareFunctional Specs

Estimation andApproval of specs

TechnicalSpecifications

Test Plan/TestScripts

On-Site QA test

TechnicalSpecifications Review

Unit TestPlan/Test Scripts

ABAPDevelopment

Testing

Technical Doc

Customer Local Client Site Office Off-site

ProductionSupport

@MphasiS

Job Scheduling And Monitoring

Issue Resolution

Change Management

• Batch processing• Scheduled backup and recoveries• Above activities could be on a daily,

weekly, monthly, ad hoc basis

• JCL• Program correction• Data correction• Re-start Job Schedule

• Enterpriseenvironment changes

- Hardware and OS- Client desktop- Interconnectivity- Disaster recovery• Software products- PerformanceMonitoring tools

- Network tools- DB tools- Database

System Monitoring

• Monitoring numberof users

• Resource consumption• System performance

Experienced &Skilled Resources

Strong QA ProcessesSEI CMMi 5, ISO 9001

Onsite-OffshoreService Offerings

ExtensiveInfrastructure

Cost Savings

Improved Quality

Enhanced Productivity

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Copyright © MphasiS Corporation. All rights reserved.

For more information please contact:

UK : MphasiS, Southbank House, Black Prince Road, London SE1 7JS, UKTel.: +44 20 7463 0601 Fax: +44 20 7735 1555MphasiS, Edinburgh House, 43-51 Windsor Road, Slough Sl1 2EE, UKTel.: +44 0 1753 217700 Fax: +44 0 1753 217701

USA : MphasiS, 460 Park Avenue South, Suite # 1101, New York, NY 10016, USATel.: 212 686 6655 Fax: 212 686 2422

INDIA : MphasiS, 139 / 1, Hosur Road, Koramangala, Bangalore 560095, IndiaTel.: +91 80 2552 2713 Fax: +91 80 2552 2719

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IT SERVICES BPO SOLUTIONS

w w w . m p h a s i s . c o m

IT SERVI CES

Remote basis System Administration Support &

Services

Integration of SAP with Non-SAP systems

About MphasiS

MphasiS Advantage

We provide pro-active infrastructure monitoringand administration service to enhance database

availability. Our Remote Database Administration

(RDA) team continuously monitors, supports and

maintains the in-house infrastructure and carry

out pro-active administration and ensures

adherence to identical standards across the

enterprise. The RDA team collects statistics from

metadata of production databases and

algorithmically analyses the same. Combining the

recommendations provided by our expert

Database Administrators with our Process

experience we have an alert strategy to eliminate

costly downtime, perpetual fire fighting and

database crashes. Our proven delivery model

offers a tangible reduction in overall support

budgets by incorporating reduced labor costs from

offsite/offshore resources.

The challenge faced by enterprises today is the

harmonized use of a host of software products in

specialized area of operations. It becomes

imperative on part of organizations to integrate all

these applications so that real time information

flows smoothly across the system. MphasiS

leverages its experience and Technical Expertise in

ABAP, Integration using BAPI, ALE, IDocs, and Java

based development to build these integrations.

MphasiS also offers:

• SAP Corporate Training

•Staff Augmentation & On Demand Consulting

Services (Onsite & Offsite)

• Our Business Understanding

-St rong understand ing o f customersrequirements from business & technical

perspective

- Deep industry experience in banking & financial

services segment

• Our Experience

-A well established SAP Practice with optimum

mix of functional & technical consultants

-A well established process testing practice with

expertise in both manual & automated process

testing procedures

-Good understanding of SOX compliance

including in-house experience

- Best practice methodology for Implementation,

upgrade, rollout, maintenance & production

support

-Expertise in system Integration & middleware,

thereby ability to integrate SAP with other

applications

-A customer centric organization with a flexible

approach

-Cost effectiveness through various offshore

centers in India, China and Mexico

MphasiS is an Information Technology solutions and

Business Process Outsourcing service provider for

Global 2000 companies in the Manufacturing,

Logistics and Services Industry including Financial

Institutions.

We focus on developing and operating systems that

provide our customers with best-practice sales and

service processes across branch offices, customer

care centers, mobile and web based channels.

The range of MphasiS services covers the entire

spectrum, from IT architecture to application

development and integration, maintenance,

enhancements, testing and transformation of 

legacy systems, and BPO services, includingcontact centers and business process outsourcing.