SANTA CRUZ JULIANA BICYCLES · 2019-08-29 · Santa Cruz Bicycles will make replacement frame parts...

2020

SANTA CRUZ

& JULIANABICYCLES

Dealer Resource Book

CONTENTS

Model Ye ar 2020

Returns Policy 1

Warranty Policy 2

Sales Programs 3

Demo - Bikes & Reserve Wheels 4

Rental Program 5

Booking Program 6

Contact List 7-10

RETURNSPOLICY

RETURNS POLICY

Something Wrong? Go to www.santacruzbicycles.com/en-US/issue-resolution to fill out the Shipping Issue Resolution form.

• Be sure to have your packing slip and a camera that you can upload photos with.

• Product must be returned in new and un-built condition – this includes the use of sealant in tires. • Product must be packaged appropriately to avoid shipping damage. • Returned product that is used and/or mispackaged will result in a fee determined by Santa Cruz.

• All returns must have a Return Merchandise Authorization number (RMA#) provided by Santa Cruz. • All returns will be subject to a 20% re-stocking fee except in cases where the return is due to an error on the part of Santa Cruz.

• Call tags will be issued when the return is due to an error on the part of Santa Cruz. • Shipping costs on all other authorized returns are the responsibility of the sender.• Call tags cannot be issued internationally. • International shipping costs will be refunded on authorized returns if the freight invoice is provided to Santa Cruz within 30 days of the return.

1.

WARRANTYPOLICY

WARRANTY POLICY

Lifetime Frame WarrantySanta Cruz Bicycles will repair or replace at its option any frame it determines to be defective. The warranty will be in effect for lifetime of the original, registered owner. In order to confirm that you are the original owner, please register using our Warranty Registration Form at the time of purchase. Frames purchased prior to May 1, 2015 will be covered under the previously existing 5 year warranty. Warranties do not cover custom finishes.

• Go to https://www.santacruzbicycles.com/en-US/frame-warranty-claim-form to fill out the Frame Warranty Claim form.

No-Fault ReplacementSanta Cruz Bicycles will make replacement frame parts available to the original owner at a minimal charge in the event of a crash or other non-warranty situation for the life of the bike.

Reserve Carbon WheelsSanta Cruz Reserve carbon wheels carry a warranty for the lifetime of the original, registered owner.

• Go to https://www.santacruzbicycles.com/en-US/reserve-wheels-warranty-claim-form to fill out the Reserve War-ranty Claim form.

Lifetime Bearing WarrantySanta Cruz Bicycles pivot bearings are warranted for life to the original owner of the bike. The return process is simple: fill out the Warranty Bearing Replacement Form, upload a copy of your purchase receipt, and we’ll get a new set of bearings out to you within 48 hours!

• Go to https://www.santacruzbicycles.com/en-US/bearing-warranty-claim-form to fill out the Bearing Warranty Claim form.

HandlebarsSanta Cruz carbon handlebars are warrantied for a period of five years from the date of purchase.

FRAME OR WHEELSET REGISTRATION

Santa Cruz Frame• Go to https://www.santacruzbicycles.com/en-US/bike-registration-form to fill out Santa Cruz Frame Registration form.

Juliana Frame• Go to https://www.julianabicycles.com/en-US/warranty-registration-bike-registration to fill out the Juliana Frame Registration form.

Reserve Carbon Wheelset• Go to https://www.santacruzbicycles.com/en-US/reserve-wheels-registration-form to fill out the Bearing Warranty Claim form.

2.

EMPLOYEE PURCHASE

Full time shop employees are eligible for discounted EP pricing directly through Santa Cruz Bicycles.• Maximum of 2 Bikes/Frames & Wheelsets per employee, per calendar year.• Products must be kept for a minimum of 12 months rolling from date of delivery.• Completed EP order form, including a manager’s signature, is required for every EP purchase.• Contact sales rep(s) for pricing information.

NICA

Teams receive NICA specific pricing; dealers receive discounted dealer pricing. • The entire process is conducted via dealers; dealers must verify NICA status.• NICA racers and coaches are eligible.• Only complete bike builds are eligible for discounted pricing.• Additional components & accessories (including wheelsets) excluded.• Maximum of 2 bikes for each racer, per calendar year. • Only bikes up to 130mm travel qualify for NICA (Highball, Blur, Tallboy, Stigmata, 5010, Quincy, Furtado & Joplin).• All orders must be placed through your sales rep(s) for discounting to be applied; B2B orders not accepted.

GRASSROOTS

Athletes receive Grassroots specific pricing; dealers receive discounted dealer pricing.• Athletes apply via the Santa Cruz/Juliana website; the approval process is conducted by Santa Cruz, or athletes can be referred to Santa Cruz by the dealer.• Once approved, Santa Cruz works with the athlete’s local dealer to arrange the sale.• Only athletes approved by Santa Cruz are eligible for the Grassroots program.• Maximum of 2 Bikes/Frames & Wheelsets per athlete, per calendar year.

SALESPROGRAMS

3.

SHIP WINDOWS & TERMS

Ordering Window • July 1st 2019 – March 15th 2020

Ship Window #1• July 1st 2019 – March 31st 2020 = NET JUNE 1st

Ship Window #2 (Snow Accounts)• January 1st 2020 – March 31st 2020 = NET 180 days• Snow accounts determined & approved by sales management and credit team

Shipping and Requirements• Only stocking dealers in good credit standing qualify for the Demo program • All Demo shipments are limited based on available inventory levels• Complete Bikes and Wheelsets only – Framesets not valid • Free Freight on all Demo Bikes & Demo Wheelsets • Demo fleet must be kept for a minimum of one season

Reserve Wheels Incentive• Additional 2% off Demo bikes with Reserve wheel upgrade

Dealer Level Demo Bike Limits Wheelset Limits

Premier up to 12 bikes per year(50% Reserve completes re-quired)

6 wheelsets per year

A up tp 7 bikes per year 4 wheelsets per year

B up to 5 bikes per year 3 wheelsets per year

DEMOPROGRAMS

4.

RENTALPROGRAM

SHIP WINDOWS & TERMS

Ordering Window • July 1st 2019 – March 15th 2020

Ship Window #1• July 1st 2019 – March 31st 2020 = NET JUNE 1st

Ship Window #2 (Snow Accounts)• March 1st 2020 – March 31st 2020 = NET 180 days• Snow accounts determined & approved by sales management and credit team

Shipping and Requirements• Annual rental strategy and plan approved by inside/outside sales representatives• Complete Bikes only – Framesets not valid • Free Freight on all Rental orders with 6+ Bikes• Rental fleet must be kept for a minimum of one season

Pricing Tiers Rental Minimums

Premier 20+ Completes

A 12+ Completes

B 6+ Completes

5.

Ship Windows Available Ship Dates Terms

SHIP 1: July 2nd - August 16th Choose a request date in this range. Net 240

SHIP 2: August 19th - October 18th 9/20 or 10/18 Net 210

SHIP 3: October 21st - December 31st 11/15 or 12/13 Net 180

SHIP 4: January 1st - February 28th 1/24 or 2/21 Net 150

SHIP 5: March 2nd - April 30th 3/20 or 4/17 Net 120

Dealer Level Minimum Order

Premier 9 sets, 4% Discount

Stocking 4 sets, 4% Discount

PROGRAM DATES + SHIPPING

RESERVE DEALER BREAKDOWN

Santa Cruz and Juliana Order Options Reserve Order Options Juliana Order Minimums Order Modifications

Complete bikes only (no framesets) Wheelsets only (no rims) 10% or more of total booking order No order modifications within 30 days of ship date

Discounts: 4% CC and Aluminum, 2% off for Net 15 payment

Freight: No-cost freight incentive with on-time payment

Additional: Free Freight on in-line orders of 3+ bikes or wheelsets placed between November 1st and May 31st

Booking deadline: October 1st, 2019SHIP 1 booking deadline: August 9th, 2019

PROGRAM GUIDELINES

PROGRAM INCENTIVES

**Contact Sales Rep for maximum window amounts

MY20 BOOKINGPROGRAM

6.

CONTACTLIST

TOM LARTER

Director of Global [email protected]

JOHN BOYER

US Sales [email protected]

JORGE BAYLEY

Sales Account [email protected]

CHARLIE BECKER

Inside Sales [email protected]

GLOBAL

USA

CONNECTICUTRHODE ISLANDMASSACHUSETTSVERMONTNEW HAMPSHIREMAINE

CALIFORNIA

NEW YORKNEW JERSEYDELAWAREPENNSYLVANIA VIRGINIAWASHINGTON DC

WEST VIRGINIAMARYLANDTEXASOKLAHOMAARKANSASLOUISIANA

831-515-1778

530-559-9139

831-515-1776

7.

CONTACTLIST

BEN CLEMENS


LISSETTE COOPER


DAN O’CONNOR

Sales Territory [email protected]

RYAN HEYWOOD

Sales Territory [email protected]

COLORADOUTAH

NEVADAARIZONANEW MEXICOHAWAIIWASHINGTONOREGON

ALASKAIDAHOWYOMINGMONTANA

GEORGIANORTH CAROLINASOUTH CAROLINATENNESSEEMISSISSIPPIALABAMA

FLORIDAMINNESOTANORTH DAKOTASOUTH DAKOTAMICHIGANWISCONSIN

ILLINOISMISSOURINEBRASKAKANSASIOWAOHIO

CANADA

831-515-1777

831-515-1781

831-515-1784

831-515-1775

KENTUCKYINDIANA

8.

CONTACTLIST

WILLIE BULLION

Warranty [email protected]

STEVE CHAE

Warranty [email protected]

NICK STAPLETON

Credit & Collections [email protected]

JOSH JANSSEN


GLOBAL

NORTH AMERICA

831-459-7560 x 224

831-459-7560 x 271

831-459-7560 x 264

831-459-7560 x274

9.

CONTACTLIST

JON RHINEHART


CYNTHIA BRUCE-STIGER


NORTH AMERICA

CALIFORNIAINTERNATIONAL

831-459-7560 x 358

831-459-7560 x 225

10.

SANTA CRUZ JULIANA BICYCLES · 2019-08-29 · Santa Cruz Bicycles will make replacement frame parts...

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