Sanjeev JoshiEmail: jossanjeev@gmail.com

Al Riggae, Block-2, Building-28, 1st Floor, Apartment No. 4, Kuwait; Mobile: +965 9726 9669.

Objective

To handle a position of responsibility wherein I have the opportunity to contribute all my acquired skills & knowledge towards the growth & betterment of the organization.

Professional Summary Professional experience:-16 years. Overall Experience in Presales, Business Development, Services Sales &

Delivery in ICT in handling IP Telephony, Networking & Wireless products portfolio.

Present engagement with Middle East Telecommunication Company (METCO): Sr Solutions Engineers since Nov -2014 till date.

Designing & Generating BOMs based on Business Partners & End User requirements.

Create awareness of AVAYA’s Product by providing regular product trainings to the partners and internal sales team.

Mentoring Presales team of Channel Partners/Resellers in terms of Solution design, technical proposals & product updates.

Assisting sales team in consistent achievement of Sales revenues in every quarter.

Proven experience of translating customer requirements into commercially viable solutions in order to secure profitable client business through the Sales Team.

Strong technical experience on Avaya Aura UC, CC & Networking including Avaya Midsize Enterprise, Avaya Mid-Market/Avaya IP Office, Avaya IP Office Contact Center, Avaya Contact Center Select, Avaya Aura Contact Center, Avaya Call Center Elite/Multichannel, Interaction Center, Avaya Aura Experience Portal, CMS, IQ, Workforce Optimization, Proactive Outreach Manager, Avaya SCOPIA, Avaya Networking Products Portfolio, Ascom Wireless Telephony Products, Axis CCTV Solutions, 2N Video Intercom Solutions, EGI PA Systems & Excel Passive Components.

Managing relationship with OEMs to support Avaya line of business for price point and logistic arrangements.

Empanelling local partners & regional partners for product & service fulfillment.

Maintaining and up scaling the current Avaya partner credential status and maintain certification level as per Avaya LOB.

Key learner with ability to grasp new technology and work in a multicultural environment.

Middle East Telecommunications Company(METCO)- 10th Nov 2014 –Till Date Established in 1978 as a subsidiary of Towell International Holding, Middle East Telecommunications Company (METCO) is an integrator of telecommunications and information technology solutions that operates in the Middle East and Africa. Headquartered in Kuwait, METCO's corporate presence extends to Iraq, Kingdom of Saudi Arabia (KSA), Lebanon, Sudan, United Arab Emirates (UAE), and parts of Africa.

Key Responsibilities:

Present engagement with METCO: Sr Solutions Engineer.

Responsible for designing Avaya Aura UC&CC, Midsize Enterprise, Mid- Market/IP Office, Avaya SCOPIA Video Solutions, Avaya Networking, Axis CCTV Solutions, 2N Video Intercom Solutions, EGI PA Systems, Ascom Wireless Telephony Products & Excel Passive Components and providing strategic pricings.

Create awareness on Avaya Aura Products Portfolio by providing regular product update trainings to METCO partners and internal sales team.

Consultative Client Engagement Methodology. Proven experience of translating customer requirements into commercially viable

solutions in order to secure profitable client business through the Sales Team Excellent commercial awareness to help build the business case of client projects

in partnership with the sales teams. Excellent proposal & documentation written skills.

AGC Networks Pte Ltd –Dubai Branch- 19th Jun 2012 – Jun 2014

AGC Networks Pte Ltd. is a Leading Solutions Integrator in Communications, Network Integration, Data Center & Virtualization and Enterprise Applications domain. AGC has been delivering customized business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity, by embedding communication in their business processes. It has always been committed to enabling superior customer experience & offering best returns on their technology investments. It partners with global leaders like Avaya, Juniper, NICE Systems, Aspect, Verint, HP, Polycom, Sony, Plantronics, EMC, Dialogic, NetApp, Checkpoint and Jabra. AGC Networks is a subsidiary of Aegis Limited, an Essar Enterprise.

Key Responsibilities:

Last engagement with AGC Networks Pte Ltd: Business Manager-Services Sales.

Manages key sets of strategic accounts and responsible for growing AGC Business by promoting & selling AGC Services offerings for Avaya UC& CC, Juniper, HP & CISCO Networking, AV, Storage Servers & Virtualizations and Business Applications.

Responsible for designing Avaya Aura UC&CC, Midsize Enterprise, Mid- Market/IP Office, Networking Solutions & providing strategic pricings.

Create awareness on Avaya Aura UC&CC Product Portfolio by providing regular product update trainings to AGC partners and internal sales team.

Consultative Client Engagement Methodology. Managing & Executing Project related to Telco & Service Providers including

NOC setup under Managed Services Portfolio. Owning Technical engagement between the customer and internal design teams in

order to professionally represent the company & its overall solution offerings.

Aptec Distribution FZ LLC –Dubai- 10th May 2009 –18th Jun 2012

APTEC (www.apteconline.com) is a leading focused broad line distributor, with a clear vision to

provide resellers in the METACIS Region (Middle East, Turkey, Africa and CIS - Commonwealth

of Independent States) with a one-stop-shop for a complete range of leading IT and

telecommunications products and services.

The group is distributing top industry brands covering Services, Networking, Software,

Hardware, PC Components and Telecommunication products. More than 400 employees and 5

subsidiaries and locations in the UAE, Saudi Arabia, Kuwait, Egypt, Lebanon and Turkey, are

serving the emerging core markets of the region.

Networking Division: Our Affiliates, we represent the following brands...

As a partner of 3COM, 3M, APC, AVAYA, D-Link, Digi-Link, NET & HP ProCurve  the Portfolio of

Aptec comprises high-quality servers, Ethernet/Giga switches, USB adapters, IP Telephony

Systems  as well as Network and wireless solutions.

Key Responsibilities:

Last engagement with Aptec Distribution FZ LLC: Technical Consultant. Manages key sets of strategic accounts and responsible for growing Avaya

Business by promoting Avaya Product Offerings. Create awareness of AVAYA’s Product (Voice-UC&CC and Data) by providing

regular product trainings to the partners and the internal sales team.

Handling all the major resellers and was responsible for on boarding & developing new resellers/partners.

Supporting the resellers in designing solutions & offering strategic pricing to them for Avaya Voice, Video & Networking Products.

Supporting the resellers in Solution Selling. Responsible for Vendor management & thereby ensuring that partners & internal

sales team are timely updated on the new products, technologies & solution offerings of Avaya.

Achievements:

Assisted Sales team in consistent achievement of Sales & Service revenues >90% in quarter over quarter.

Assisted Sales team in achieving maximum GP (Gross Profit) >95% quarter over quarter.

Key Strength:

(1)Comprehensive technical knowledge refined through on job field experience gained by working in most critical and diverse application environment; hard work, diligence, ability to grasp and preserve loyalty & dedication towards any given job.

(2)Key learner with ability to grasp new technologies and work in a multicultural environment.

Avaya GlobalConnect Ltd –Gurgaon(India)- Feb 2001 – April 2009

Avaya GlobalConnect Limited, subsidiary of Avaya Inc., USA, and Largest integrated source for Business Communication Solutions in India. Manufacturing and marketing of small to medium size Communication servers to Hi- Tech Capital Equipments i.e. Voice Communication Servers, IVR’s, ACD, Loggers, Dialers and Video Conferencing Solutions from Polycom. International Tie ups with Extreme Networks for Data switches, Juniper for routers and OKI for IP based Voice Communication Servers.

Key Responsibilities:

Last engagement with Avaya Global Connect Ltd: Team Leader-Services Sales.

Manages key sets of strategic accounts and responsible for growing Avaya Services Business by promoting & selling’s Avaya Services Offerings.

Responsible for discussing, negotiating & signing SLA (Service Level Agreements) with the customers.

Create awareness of AVAYA’s Services as a Brand by offering all Telecom related services under one umbrella i.e. AMC Services, Network Analysis Network Optimization.(NANO),Customer Infrastructure Readiness Survey (CIRS), SS(Software Support) and SS+U(Software Support &Upgrades), Managed Services including Resident Engineer Support, Avaya Integrated Management etc.

Handling major enterprise customers like - GENPACT, AMEX, Wipro BPO, IBM Daksh, Bank Of America, Ericsson, Bharti, IGT, Fidelity, EXL,NIC etc.

Align with sales team to create proper service offering as required by customer with proper SLA and pricing.

Handled Presales & Technical Profiles as well in AGCL during my initial tenure of 04 Years in the company for complete Avaya UC&CC, OKI& LG Product portfolio.

Achievements:

Have received the special recommendation letter & reward for AGCL’s Valued Employee Category from AGCL’s honorable Vice Chairman.

Consistent achievement of Services Sales revenues >90% quarter over quarter.

Achieved maximum Customer satisfaction (CUSAT) score >92% quarter over quarter.

BPL Telecom Ltd –Feb 2000 – Feb 2001

BPL Telecom An ISO 9001 certified company and a part of the 4000 crore BPL group, the company was engaged in telecom, networking and information technology. The company was having in house R& D and tie-ups with Harris & Toshiba.

Last Engagement with BPL: Customer Support Engineer based at a branch in Chandigarh (India).

Job Profile: Installation & maintenance of BPL’s range of Digital Communication systems ranging from 50 to 2000 lines along with value added additions, interfaces and solutions viz.

BPL- P30X (based on Alcatel technology)

BPL- Sigma HBX & INDX (Based on Harris) Installation of Voice mail, telephone-billing softwares. Planning follow-up & realization of Annual Maintenance Contracts & order for

spares.

Telerex Communications India Pvt Ltd –Oct-97 to Feb 2000.

(B) Tenure: Oct’97 to Feb 2k. Organization: Telerex Communications India Pvt Ltd. Profile: The Company is leading business associate of Alcatel Business Systems and having offices in Delhi, Mumbai, Calcutta, Chandigarh & Ludhiana.

Position and location: Customer Support Engineer based at branch in Chandigarh(India)

Job Profile: Installation & maintenance of Alcatel 4000 series of digital communication systems.

EDUCATIONAL QUALIFICATION

Engineering(Three Years Diploma) in Electronics & Communications Engineering –Board of Technical Education, Delhi -1993-1996

PROFESSIONAL QUALIFICATION

APSS (Avaya Professional Sales Specialist)-SMEC VOIP Solutions. APSS (Avaya Professional Sales Specialist)- Avaya Contact Center Solutions

for Avaya IP Office/Mid- Market. APSS (Avaya Professional Sales Specialist) - Avaya UC Solutions. APSS (Avaya Professional Sales Specialist) - Avaya CC Solutions. APSS (Avaya Professional Sales Specialist)-Avaya Data Solutions. APDS (Avaya Professional Design Specialist)-Avaya Contact Center Select

Solutions. APDS (Avaya Professional Design Specialist)-Avaya Data Solutions. APDS (Avaya Professional Design Specialist)-Avaya CC Solutions. APDS (Avaya Professional Design Specialist)-Avaya UC Solutions. APDS (Avaya Professional Design Specialist)-Avaya Midmarket Solutions. APDS (Avaya Professional Design Specialist)-Avaya Scopia Solutions. Attended 6 days In- House AIS HP Procurve Training. HP Certified Professional- Procurve Adaptive Edge Fundamentals Axis Communications Academy Fundamentals Training(In house training

for 02 days for CCTV Solutions)

PERSONAL INFORMATION

Date of Birth: 12th March 1975.Marital Status: MarriedLanguages Known: English, Hindi & Punjabi.Father’s Name: Sh. R.K Joshi.UAE Driving License: Available.

(Sanjeev Joshi) Date: Place: