Sanjeev Thakur Senior Project Manager IT Infrastructure, HCL Tech Ltd, SEZ, Noida (Since 2008)Total IT Experience: 18 Years (Offshore 15 years + Onsite 3 years) Summary

Certified professional with overall 18+ years of extensive experience in Infra base projects, Transitions, Transformations, EUC & DC Operations. Currently working with HCL Technologies Ltd. as a Senior Project Manager in GPMO and support EMEA (Europe, Middle East & Asia pacific countries). Led end-to-end large infra & application base projects with required Sign-off’. Shown high level initiative, Enthusiasm and Committed to work. Exemplary abilities to work in a pressurized environment, managing priorities effectively & driving issues through to resolution.

CORE COMPETENCIES

Project Management (Transition & Transformation) Operations Management IT

Infrastructure Management Service Delivery Management Client Relationship Ma

Cost Control Asset Management Vendor ManagementProcurement & Sourcing People Management Audit Management

Project Management Experience in HCL

Client Profile / Role Team Size

DurationMondelez International

Transition - Setup a GNOC OMC for APAC, US & UK regions at SEZ, Sector 126, Noida, India.

15 3 Months

CRIS Transition Manager 24x7 Infra support 310 4 Months

ECGC Senior Manager - Service DeliveryLarge SI/Infra Project across India.

65 24 Months

Eureka Forbes Ltd. Service Delivery Manager – EUC & DC Operation

273 15 Months

UP-RAPDRP Project Project Manager – Large Infrastructure, EUC,Application & GIS operations. Setting up ofCCC & DR centre.

47 20 Months

Punjab National Bank Project Manager - PNB India operations, DC & DR operations.

287 13 Months

Union Bank of India Project Manager - NAC Rollout Project for more than 20000 workstations

60 4 Months

Kotak Mahindra Bank Project Manager - Branch & ATM Rollout for more than 350 Locations across India.

85 4 Months

Professional Award and Honours

1 Punjab National Bank - Appreciation letters from PNB for Best Service Delivery including for drove a DR Drill activity successfully & implementation of best services across the PNB Branches, Nationally.

2 Union Bank of India - Union Bank of India has been conferred the “Enterprise-wide IT Security management project of the year” honor in the Network Computing EDGE Awards.

Phone: 9873912572 E-mail: sanjeevhp@hotmail.com

3 Awarded a Cash Reward towards Excellence in “Project Management” by JCCS, Saudi Arab.

4 Awarded by the outstanding performance for Special Project of Ministry of Education - Bahrain.

5 Represented Second International Conference on Computers in Industry ICCI2000 at Bahrain - 2001.

Monitoring Tools Details used for Infra Projects

Track Name Tool NameTicketing / CMDB System BMC Remedy 7.6.04Event Management BMC BEM 9.0 (BMC Event Manager), BPPM 8.5Server/ Backup / Storage / DB/ Apps

Monitoring Nimsoft 6.1 (CA)

Network Monitoring Solarwinds, HP NNM 9.20 (Network Node Manager)

Security Devices Monitoring SEM (Security Event Management)Reporting My Dashboard

Career Contour

Since 1st Feb. 2008 with HCL Technologies Ltd. (ISD), NOIDA as Senior Manager – Service Delivery & Project Management (Team Size: 65)

Accountabilities To ensure timely implementation & maintenance of Quality Management Systems in the given

set of accounts. Respond to RFPs and present solution to customer in discussion with Architects and Tech team. Co-ordination with HCL sales & Presales team. Follow up customer for Purchase order and

securing signoff of deliverables to protect payment milestone. Managing 24*7 Data Center Operations for banks & government sector. Securing Signoff of deliverables from customer, ensuring billing is completed prior to payment

milestone. Define and manage project scope, schedule, cost, quality, risks, issues, assumptions,

dependencies, action tracker and Project Control Board. Monitor and provide overall status update on project progress highlighting critical issues if any,

define risk mitigation strategies, corrective and preventive action plan, decide appropriate contingencies.

Manage customer relations to ensure that project delivery expectations are met.

Project Under taken

Client : Mondelez International (Cadbury)Role : Transition Manager (Setup a GNOC OMC in SEZ, Noida for Mondelez)Brief : Setup a GNOC OMC in SEZ, Noida for Mondelez APAC, EMEA & US regions. These include 24x7x365

remote monitoring, L1 support and point of contact for Network Data services, Service request fulfilment, service integrators on behalf of Mondelez, reporting, Solarwinds tools administration and Asset Management for Network devices (11500+ Devices across glob). 1500+ network links at more than 600 Mondelez locations in 78 countries across globe.

Client : CRIS (Centre for Railway Information Systems) – COA supportRole : Senior Manager - Service Delivery with team of 310 engineers

Client : Export Credit Guarantee Corporation of India Ltd., Large SI/Infra Project across India. Role : Senior Manager - Service Delivery with team of 65 Engineers (Apps & Infra)Brief : HCL has integrated IT Solution for Online Credit Insurance System - Hosting of Data Center with plan

of four way Data Replication, Installation of Servers & Network hardware. AMC / Support Services for Helpdesk Support functions automation and system integration with Core insurance system. It’s a large infra & Application base project across India. DC/NDC at New Mumbai & DR/NDR at Chennai. 65 support Offices across India. Responsible for all Technical reports, service review meetings with Vendors, Cloud Computing, ISP’s, on-site & remote teams. Coordination with application vendor, understanding of applications. Responsible for go-live, UAT, Signoff’s & IT audits (internal & external). Implementation of monitoring tools like Nimsoft, NNM, Orian, Dashboard & Remedy. Co-ordination with all apps group for core/noncore business, BA, Application Testing, Data migration, Release management, Patch management etc. Leading end to end follow-up for any open issue till closure.Achievements: As a Service Delivery Manager successfully completed SME, UAT & Pilot test for defined core & noncore applications. IAAS & SaaS Delivery, Hosted & Managed Services.

Client : Eureka Forbes Limited Role : Service Delivery Manager with team of 35 engineersBrief : EFL is large infra project across India. DC located at Vikhroli (Mumbai). 273 EUC

support locations across India. Providing remote support through HCL NOC, SOC & ITSM team. Responsible for all Technical reports, service review meetings with Vendors, ISP’s, on-site & remote teams. Building a strong relationship between client & HCL for long term business. Implementation of monitoring tools like Nimsoft, NNM, Dashboard & Remedy.

Client : UP-RAPDRP Project of Uttar Pradesh State government. (Large Infra/SI Project across UP) Role : Project Manager – Infrastructure, Application & GIS operations with team of 47 EngineersBrief : Infrastructure up gradation of 683 sites in UP West & WAN connectivity. Setting up of

CCC (Meerut, Varanasi & Agra) & DR centre (Sector 58 Noida) which includes entire Passive, Network, Connectivity/Links, Server/Storage installation, BMS activities, Civil, Electrical, Earthing, PAC, UPS, DR Drill & BRP testing etc. Successfully completed DR Drill, UAT testing & signoff’s.

Client : Punjab National Bank, 5-Sansad Marg, New Delhi. Role : Project Manager – PNB India operations, DC & DR with team of 287 engineersBrief : Responsible for handling PNB Enterprise Wide Area Network country wide in the

capacity of Program Manager, drove overall network with a manpower base of 287+ Network engineers stationed at DC, DR, 25 ZNC & 132 NC connected with 65 Circle Offices across India. Responsible for LL, ISDN Line, HCL VSAT, BSN, VSAT & RF links monitoring with EMS & CA Tools. Commissioned, testing, integrated & monitored on EWAN having 5247 branches of PNB country wide with 10000 Links.

Client : Union Bank of India, Kalina, Mumbai. Brief : Anti-Virus, Big fix, NAC Rollout Project more than 20000 workstations. Improved IT

security policy enforcement with NAC & enterprise wide antivirus development.Client : Kotak Mahindra Bank Brief : Branch & ATM Rollout for more than 350 Locations across India. Project Sign-off and collection of BR. Client : RBI (Reserve Bank of India, Belapur, Mumbai)Brief : DRS implementation & Installation of IBM P Series server’s.

Highlights Conducted successful audit for Microsoft & Storage products with KPMG & PWC. Managed Microsoft License Compliance across customer locations & implemented SAM. Setup Branch office at Meerut and Agra with team of 40+ engineers for UP-RAPDRP project. Managed 24x7 Data Center Operations. Awarded by different banks for successfully project

management. Timely delivery of project commitments with signoff & collection of Payments with required

trainings to customer.

1st Feb. 2006 - 28th Oct 2007 with CMS Computers Ltd., Mumbai as a Project Manager – Key Account Group.

(Team Size: 130)

Accountabilities Quarterly report publication and customer meeting to review SLAs/OLAs Provide project leadership, Develop & Maintain project management process & records. Delivering service that meets SLA, delights the customer & Achieving productivity

improvements. Experience in managing large, multi-location infrastructure as per the SLA for customer

satisfaction. To ensure implementation & maintenance of Quality Management Systems in the given set of

accounts. Transforming and growing the business. Developing strong relationships with support team &

customers.

Highlights Given best performance in CRM & he got an opportunity to handle Key Account Group of CMS

customers. Sold highest no. of IBM Laptop in Home users segment.

11th Jan. 2002 - 23rd Jan. 2006 with Gold Systems & Comm. Pvt. Limited, Mumbai as a Customer Support Manager

(Team Size: 38)

AccountabilitiesResponsible for Mumbai, Vapi & Daman operations. Leading a team of experienced professionals & steer the company to achieve leadership in its field of activities. Major Responsibilities are Bids, Quotation, Tenders Submission & Project Execution. Promote the business objectives of the company in Mumbai IT market. Identify new business opportunities & convert in to profit making ventures.

Previous Assignments with Global exposure

Bin Hindi Informatics W.L.L., Bahrain Sr. System/Network Engineer 30th July 2000 - 15th Sept. 2001Jeraisy Computers, Saudi Arab Network Engineer 18th Feb. 1998 – 10th

Oct. 1999Prompt Computers Pvt. Ltd., Mumbai Customer Support Engineer 18th July 1994 - 22nd

July 1997

Certifications and Academic Credentials

Computer Hardware Engineering from Sara Computers, Mumbai. LAN Engineering (Novell LAN) from CMS institute, Mumbai. Diploma in Web Server Administrator from Wintech, Mumbai. IBM STG (System & Technology Group) for P Series Product & Storage. ITIL V3.0 Foundation Examination. Graduate from Delhi University.

Trainings Undergone

HCL Global Project Management Framework Six Sigma Yellow Belt ISO 27001

Personal Dossier

Age & DOB : 43 Years, 12th May 1972 Passport No. : N - 3470881, Issued in New Delhi (Valid up to 20th Oct 2025)Communication Add. : 1/36, 3rd Floor, Nehru Nagar, New Delhi, Pin – 110065. Permanent Add. : Vill.- Khatrod, P.O.- Panyali, Tehsil - Nadaun, Dist. - Hamirpur. Pin - 177040 (HP)Personal Details : Married, Two Children, Wife - HousewifeDriving license : DL-0320110291955 Valid till 11/05/2022

Place: __________ ___________________

(Sanjeev Thakur)