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San Francisco Department of Homelessness and Suppor5ve Housing Family Coordinated Entry Update San Francisco Local Homeless Coordina5ng Board Tuesday February 21, 2017
Transcript of San$Francisco$Departmentof$...
San Francisco Department of Homelessness and Suppor5ve
Housing Family Coordinated Entry Update
San Francisco Local Homeless Coordina5ng Board
Tuesday February 21, 2017
Introduc5on • Expecta5ons – Respect, Collabora5on, Construc5ve Input
• Strategic Planning and Ini5a5ves at HSH – Equity Analysis and Plan – Service Needs Analysis and Plan – Housing and Shelter Capacity and Plan – Strategy by Popula5on
• Timeline – Framework in April – 17-‐18 Process, Planning, Implementa5on
What is Coordinated Entry?
A process to connect people experiencing homelessness to the resources available in the community. A coordinated entry system assesses the needs of the people and priori5zes them for a range of types of assistance, including immediate shelter and longer-‐term housing-‐focused programs.
What Coordinated Entry Will Not Do
Cri5cal needs that CE does not meet • New resources for homeless • Addi5onal housing and shelter • Provide addi5onal suppor5ve services
Key Components of Coordinated Entry • Priori5za5on: Greatest needs receive priority for any type of housing and homeless
assistance • Low Barrier: Programs lower their screening barriers • Housing First orienta5on: people are housed quickly without precondi5ons • Person-‐Centered: The coordinated entry process incorporates par5cipant choice through
assessment • Fair and Equal Access. people can easily access through well-‐known processes • Full coverage: Covers the en5re geographic area. • Ongoing planning and stakeholder consulta5on: Feedback from individuals and families is
regularly gathered and is used to improve the process • Informing local planning: Informa5on gathered through coordinated entry guides planning
and system change efforts • Safety planning. Protocols in place to ensure the safety of people seeking assistance • Homeless Management Informa5on System (HMIS): Single community-‐wide data system
used to collect and manage data associated with assessments and referrals
• Source: h]ps://www.hudexchange.info/resources/documents/Coordinated-‐Entry-‐Policy-‐Brief.pdf
Timeline 2015-‐ Now 2015 • Engaged Focus Strategies for Family Coordinated Entry design • Data gathering • System mapping • Stakeholder and Consumer Input 2016 • Family Coordinated Entry Consumer Feedback Report • Family Coordinated Entry Phase 1 Report • Analysis of Family Homeless System Data Report • 4 San Francisco Family Coordinated Entry Stakeholder Mee5ngs • Local Homeless Coordina5ng Board Family Coordinated Entry Mee5ng • Family Coordinated Entry Phase 2 Report • Department of Homelessness and Suppor5ve Housing Established 2017 • Begin priori5za5on with shelter applicants • Local Homeless Coordina5ng Board Family Coordinated Entry Mee5ng
Current SF Homeless Family System
Data Available: Consumer Feedback Summary
1. Par5cipants had to provide the same informa5on mul5ple 5mes (2-‐5 5mes), some5mes even with the same provider, and keep many appointments at different sites in order to access programs. Many forms were not provided in languages other than English.
2. Par5cipants were most apprecia5ve of Compass’s ability to provide food, diapers, transit passes and had inconsistent experiences with accessing housing or shelter with Connec5ng Point.
3. Several par5cipants were not referred to Connec5ng Point by shelter or other program staff members, and instead learned about it through word of mouth.
4. Once sheltered, most par5cipants said there was li]le consistent, up-‐to-‐date informa5on about next steps and avenues for housing post-‐discharge.
5. Par5cipants expressed a strong desire for be]er coordina5on 6. Homeless families expressed a great deal of anxiety about the search for permanent
housing. 7. Many par5cipants felt the system did not offer equal treatment. Most felt or observed
that support varied depending on the experience and energy of the assigned case worker or the favori5sm of staff
8. When star5ng over with a new case worker, much informa5on had to be re-‐shared. Source: h]p://sfgov.org/lhcb/sites/default/files/San%20Francisco%20Family%20Coordinated%20Entry%20Consumer%20Feedback%20Report.pdf
Data Available: Consumer Feedback Quotes
• “There has to be a way to get my personal informa5on into the systems so that I don’t have to give out the same informa5on each place I go.”
• “You have to make mul5ple visits, and it seems hopeless. It seems like they are throwing your forms in the garbage. You fill out the same forms over and over.”
• “I have more case managers than services.” • “During the housing search, you don’t have the case managers advoca5ng for …
your needs.” • “I made a lot of phone calls. I called everywhere – every city’s shelter. I called 211
and they gave me a lot of numbers over the years. I called informa5on but I couldn’t understand them very well – they had a Spanish op5on but then I didn’t know where the places were.”
• “Someone needs to come in and come talk with us, find out where we’re at, what we need, how long you’ve had your job, what your goals are, tell us what apartments are ready ... instead we get told to go here, go here, go there, all in a big circle.”
• “There should be an organiza5on who priori5zes and places people into housing. We should be able to get placed into housing and not just shelters.”
Source: h]p://sfgov.org/lhcb/sites/default/files/San%20Francisco%20Family%20Coordinated%20Entry%20Consumer%20Feedback%20Report.pdf
Data Available Number on San Francisco Family Shelter Waitlist
Waitlist Date Number on WL Number on Priority WL
1/18/2017 207 59 1/4/2017 224 55 12/28/2016 236 54 12/21/2016 251 55 12/14/2016 251 55 12/7/2016 243 54 11/30/2016 251 53 11/23/2016 248 46 11/16/2016 244 50 11/9/2016 241 56 11/2/2016 252 55 10/26/2016 248 52
Data Available: Family Shelter Waitlist by Age
Legend Denial: Family is removed from family shelter waitlist, most frequently for not staying in
touch as frequently as required. Exited: Family no longer seeking shelter, most frequently due to shelter placement
No Exit or Denial: Family remained on waitlist without exit or denial Source: h]p://dhsh.sfgov.org/wp-‐content/uploads/2017/02/Data-‐Analysis-‐SF-‐Family-‐System-‐Final-‐063016.pdf
Data Available: Family Shelter Waitlist by Race
Source: h]p://dhsh.sfgov.org/wp-‐content/uploads/2017/02/Data-‐Analysis-‐SF-‐Family-‐System-‐Final-‐063016.pdf
Data Available: Family Shelter Waitlist Status by Previous Living Situa5on
Source: h]p://dhsh.sfgov.org/wp-‐content/uploads/2017/02/Data-‐Analysis-‐SF-‐Family-‐System-‐Final-‐063016.pdf
Data Available: Family Exits
Source: h]p://dhsh.sfgov.org/wp-‐content/uploads/2017/02/Data-‐Analysis-‐SF-‐Family-‐System-‐Final-‐063016.pdf
System Map
Priori5za5on for Disparate Impact Tes5ng
• Living Situa5on • Length of Homelessness, number of episodes, chronically homeless
• Lease history, and Evic5on History • Age of children (under 5, and under 2), Number of children, Third trimester pregnancy
• Disability, Severe medical condi5on • Significant func5onal impairment • Recent use of crisis services • Income • Trauma5c Events
Family?
Adult with physical and legal custody of minor child(ren)? Or one or more adults in a household with a person who is in third trimester or high risk 5+ month pregnancy
Proceed
Where did you stay last night? Where did you stay
for the last 7 nights?
Some or all nights in San Francisco
Is the family homeless?
Family is in sheltered or unshelterd
loca5on: This is a San Francisco
homeless family
Family is staying in
housing unit
DV Screening
Family is experiening domes5c violence, or
sexual or phsyical abuse where they are staying. This is a San Francisco
homeless family
No DV
How long have you been staying at the current loca5on? Do you have to leave? What has been said to you or given to you that you know you
must leave? Have you been told by when you must leave? Do you have somewhere else you can stay?
Family can stay for a 14 or fewer days, but has no other
place to go. This is a San Francisco
homeless family.
Family is staying in a variety of loca5ons, not consistently staying in one place. This is a San Francisco
homeless family.
Family must leave housing
immediately and has no other place to go. This is a San Francisco homeless
family.
Family is doubled up or living in a very small unit and not being asked to leave. -‐-‐ family will not be priori5zed for shelter
Family has lease and is being evicted -‐ refer to
evic5on preven5on-‐ family will not be priori5zed for
shelter
Family has to leave current loca5on, but there is some other housing where they can stay-‐ family will not be
prioriized for shelter
No nights in San
Francisco
Do you have Children in school? If so, what school do
they a]end?
Children In SF School
No Children in SF School
Do you have any children in preschool
or childcare
Children in SF preschool or daycare
No children is SF preschool or daycare Not a San Francisco family, re-‐direct to their current
county
Not a family, direct to the single adult
shelter system. Call 311 in San
Franicsco
Families in these living situa5ons are eligible for services and rapid rehousing. Families will be priori5zed and served with housing assistance based on housing assistance availability and the demand from other San
Francisco homeless families.
In consulta5on with the San Francisco community, HSH will consider serving homeless families who are not priori5zed according to these criteria in the future based on the availability of resources, and the demand for diversion and housing from families who are living on the streets, in shelter and without a safe place to stay for 14 or more days.
There are several defini5ons of homelessness used for families in San Francisco. There are not enough resources in San Francisco to offer shelter, and other resources to all families that meet one or more defini5on of homelessness, so the San Francisco Department of Homelessness and Suppor5ve Housing (HSH) developed these criteria for eligibility for HSH funded diversion, shelter, transi5onal housing, rapid rehousing and permanent suppor5ve housing.
Assess for DV shelter
