Sandy city survey presentation 9 february2015

©Lighthouse Research & Development, Inc. 2015

1

Sandy City CitizenSurvey Findings

December 2014

Lighthouse Research & Development, Inc.


2

Demographic Profile

413 surveys conducted

95% confidence level±4.81% margin of error

Bell Canyon (SE)

Crescent (SW)

Sandy (NW)

Alta Canyon (NE)

0% 10% 20% 30% 40% 50%

17%

14%

40%

29%

In which area of Sandy do you reside?

On-line

Telephon

e

0% 10% 20% 30% 40% 50% 60%

48%

52%

Data Collection Method


3

Demographic ProfileGender split:51% male, 49%

female

Age

1 = 18 to 24 6%

2 = 25 to 34 19%

3 = 35 to 44 19%

4 = 45 to 54 21%

5 = 55 to 64 19%

6 = 65 or Older 17%

Education

1 = High School or Less 7%

2 = Some College/Technical School 21%

3 = Two-year College Degree 18%

4 = Bachelor’s Degree 32%

5 = Graduate School 21%

Annual Income

1 = Under $20,000 1%

2 = $20,000 to $39,999 4%

3 = $40,000 to $59,999 7%

4 = $60,000 to $79,999 8%

5 = $80,000 to $99,999 11%

6 = $100,000 to $149,999 11%

7 = $150,000 to $199,999 11%

8 = $200,000 or More 9%


4

Demographic Profile

21 Years or More

11 to 20 Years

6 to 10 Years

3 to 5 Years

2 Years or Less

0% 10% 20% 30% 40% 50% 60%

42%

21%

15%

14%

8%

How long have you lived in Sandy City?

Other

Rent

Own

0% 20% 40% 60% 80% 100%

2%

9%

89%

Do you own or rent your home?


5

Demographic Profile

More than 8 People

8 People

7 People

6 People

5 People

4 People

3 People

2 People

1 Person

0% 10% 20% 30%

0%

2%

4%

6%

12%

20%

18%

31%

7%

Including yourself, how many peo-ple, either related or non-related, live

in your home?

No

Yes

0% 10% 20% 30% 40% 50% 60% 70%

46%

54%

Do you have children living in your household?

18 years

16 to 17

14 to 15

12 to 13

10 to 11

8 to 9

6 to 7

4 to 5

2 to 3

Under 2 years

0% 5% 10% 15% 20% 25% 30%

19%

21%

22%

19%

18%

21%

20%

22%

22%

22%

Children Age Categories


6

City Improvements

'08 '09 '10 '12 '140%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

28% 31% 30% 33%28%

15% 10% 11% 8%

9%

How would you rate Sandy City today compared to five years ago?SOMEWHAT/MUCH BETTER

Somewhat Better Much Better


7

City Improvements

Don't Know

Miscellaneous

None / No Change / No Improvements

Stop Lights/ Traffic Signals

Improved Infrastructure

11400 South Improvements

Trax / Light Rail

Parks / More Parks/ Recreation

Cleaner City / Beautification/ Landscaping

Development / Building Homes and Schools / Construction

1300 East Improvement

Shopping/ Business Growth

Road Improvement / Streets

0% 5% 10% 15% 20% 25%

13%

6%

22%

2%

2%

2%

2%

2%

3%

6%

7%

9%

14%

What is a major improvement, if any, that you have seen occur in Sandy City over the past

two to three years?2014 TOP MENTIONS

“There is a lot more organization with streets and

how lights are set up. The look is a lot nicer.”

“I like the new business, but not the congestion they bring.”

“Improvement of 1300 East and progress in starting the

improvement of the shopping area at 110th South and 13th

East.”


8

City Improvements

Don't Know Miscellaneous

Nothing/ It Is Good Now Less Building/ Stop Building/ Retail/ Strip Malls

More Arts/ Cultural Events Transportation/ TRAX/ Buses/ UTA

Enforce Ordinances Empty Retail Spaces/ Vacancy

Beautification/ Clean Up City Lower Taxes, Costs

Better Police Protection/ More Police

More Recycling / Glass Recycling / Sanitation General

Road Improvement Bike/ Running/ Walking Paths

Finish Roads/ No More Road ConstructionMore Business/ Grocery Stores

Better Traffic Control Recreation/ Pool/ Parks/ Open Space

0% 5% 10% 15%

11%3%

11%2%2%2%2%2%2%

4%4%4%4%4%

5%6%

7%8%

What is the one major improvement that you would like to see in the next 5 years that would make liv-

ing in Sandy City better for you?2014 TOP MENTIONS

“An open park space that is not a glorified drainage retention

pond.”

“Reduction of traffic signals; many are unnecessary and

waste time.”“An end to the perpetual road work; no more tearing up the

same roads year after year for different projects!”


9

City Issues

Don't Know/ Nothing

Miscellaneous

Police/ Police Protection/ Law Enforcement

Infrastructure

Community Feel

Budget Issues/ Finance

Schools/ Education

Public Safety

Maintaining Yards and Neighborhoods

Taxes/ High Taxes

Development/ Overdevelopment/ Building

Traffic/ Traffic Lights

Crime/ Gangs/ Drugs

Growth/ Increased Population

0% 10% 20% 30%

25%

7%

2%

2%

2%

2%

4%

4%

4%

5%

5%

7%

7%

12%

What would you consider to be the most im-portant issue facing Sandy City today?

2014 TOP MENTIONS

“Growth; I don't want it to keep on expanding in growth. I don't want to look like South Jordan and West Jordan. Contain what

we have and enjoy it. I think Sandy is big enough.”

“Crime; in our opinion, the police detectives do not

respond/follow up on "middle issue" type crimes, such as car thefts, garage break-ins, etc., even when we have proof of

who committed the crime, the detectives refuse to follow up.”


10

Citizen Concerns

Don't Know

Miscellaneous

None / No Concern

Snow Removal

Growth, Overpopulation

Drug or Substance Abuse

Streets / Roads

Rentals

Law Enforcement / Police Patrol

Animal Comments / Animal Control

People / Neighbors

Street Lights

Traffic

Taking Care of Property / Homes

Safety

Speeding

Crime / Vandals / Theft / Break-Ins

0% 5% 10% 15% 20% 25% 30%

2%

4%

24%

2%

2%

2%

3%

3%

3%

3%

4%

4%

5%

5%

5%

6%

13%

What is the biggest concern you have for your neighborhood?

2014 TOP MENTIONS

“Crime; I have two police officers near my home and there are still robberies and

crime in our neighborhood and domestic violence.”

“Neighbors that don't take care of their property and obviously

have no pride in our community.”


11

Community Involvement

I know how to inform the city about the way I feel on important issues.

Before the city makes major decisions, citizens' opinions are considered.

I take pride in telling others that I live in Sandy.

Overall, I feel safe living in Sandy and my neighborhood.

Sandy is a good place to live.

1.00 2.00 3.00 4.00 5.00

3.32

3.40

4.19

4.26

4.44

3.56

3.48

4.42

4.39

4.53

3.56

3.18

4.19

4.34

4.46

Please tell me whether you agree or disagree with the following statements about Sandy.

2010 2012 2014Strongly Disagree

Strongly Agree


12

Quality of Life

Don't Know

Miscellaneous

Peace And Quiet/ Peace of Mind

Parks/ Open Space to Build Parks

Miscellaneous Government Comments

Good Health

Family/ Spending Time Together/ Happy Family

Community Spirit/ Togetherness

Excellent Services/ Affordable Services

Clean, Fresh Air

Good Activities/ Programs/ Entertainment Options

Good Neighbors/ Friendly/ Care For Each Other

Clean/ Well Kept-Up/ Aesthetically Pleasing

It Is Good Now

Safety/ No Fear of Crime/ Safe Secure Environment

0% 10% 20% 30% 40% 50%

5%

7%

2%

2%

2%

2%

2%

2%

2%

2%

3%

4%

6%

8%

43%

How would you personally define quality of life? What makes a good quality of life for you and

your family?2014 TOP MENTIONS

“A safe community makes a good quality life for my family. I think that Sandy is safe for my family. There seems to be the

perfect amount of police presence in the city.”

“Feeling safe in my home, not having to worry about things being stolen from my garage

while I'm mowing the lawn, and being able to sleep,

uninterrupted, by screaming teens, barking dogs, and illegal

fireworks.”


13

Overall City Services

1.00

2.00

3.00

4.00

5.00

4.424.23 4.14 4.18 4.14 4.12

3.83

2014 Average MeanDepartment/Service Ratings


14

Police Department

'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.483.62 3.66 3.74 3.84 3.88 3.91 3.87 3.94 3.92 3.94 3.86 3.93 4.02 3.983.81

Police Crime Prevention

'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.553.71 3.68 3.75 3.73 3.79 3.90 3.84 3.90 3.78 3.90 3.91 3.96

4.163.943.99

Police Response Time

'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.41 3.47 3.443.66 3.53 3.58 3.60 3.57 3.61 3.59 3.55 3.57 3.62 3.64 3.57

3.76

Police Traffic Enforcement

'02 '03 '04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.61 3.57 3.573.76 3.68 3.71 3.76 3.66 3.71 3.76

Animal Control Services


15

Police Department27% (113 respondents) have called 911 ornon-emergency dispatch in the last 12

months

Don’t Know

5 = Very Satisfied

4

3

2

1 = Very Dissatisfied

0% 10% 20% 30% 40% 50% 60% 70%

1%

59%

27%

7%

3%

4%

Please rate your experience with dispatch services.


16

Fire Department

'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

4.17 4.20 4.23 4.21 4.214.37 4.35 4.40 4.31 4.40 4.48 4.50 4.44 4.53 4.514.53

Fire Services

'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

4.05 4.12 4.12 4.20 4.23 4.25 4.25 4.33 4.24 4.38 4.42 4.48 4.42 4.43 4.524.55

Emergency Medical Services

'09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.914.06 4.05 4.16

Community Emergency Preparedness


17

Public Works

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.713.44

3.273.443.46

3.603.703.773.703.94

3.733.793.903.973.953.96

Snow Removal Services

'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.13 3.043.23

3.40 3.39 3.50 3.47 3.583.41 3.44 3.52 3.55 3.60 3.66

3.813.82

City Streets Surface Main-tenance

'141.00

2.00

3.00

4.00

5.00 4.42

Garbage & Recycling Collection

'141.00

2.00

3.00

4.00

5.004.37

Bulk Waste Curbside Pick Up


18

Public Utilities

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.863.733.583.633.553.613.773.773.763.913.964.004.054.144.194.14

Utility Billing System

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.803.823.863.843.803.863.843.983.944.074.174.174.164.184.284.31

Culinary Water Services

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.543.433.593.633.613.50

3.683.793.683.833.963.974.004.094.164.13

Storm Water Drainage

'04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.93 3.983.80 3.85 3.99 3.98 4.00 3.99

Street Lighting


19

Community Events

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.963.854.083.964.054.094.114.204.124.234.174.124.144.254.284.27

Fourth of July Celebration

'04 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

4.164.33 4.23

4.43 4.36 4.40 4.37

Sandy Amphitheater

'08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.73 3.86 3.954.19 4.23

Sandy Balloon Festival

'141.00

2.00

3.00

4.00

5.00

4.23

Movies in the Park


20

Community Events

'08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.72 3.81 3.874.08 3.96

Heritage Festival atMain Street Park

'08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.97 3.92 3.994.14 4.12

Deck the Hall Christmas Lighting Ceremony at City

Hall


21

Parks and Recreation

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.753.683.753.833.753.843.793.853.824.004.074.084.104.144.174.16

Youth Recreation Programs

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.303.243.213.403.523.503.443.513.523.653.773.653.853.793.854.01

Adult Recreation Programs

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

4.134.134.234.204.154.254.234.274.13

4.274.224.254.374.384.434.34

Appearance of City Parks

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.493.503.693.823.853.853.843.723.683.783.693.723.843.944.003.99

Beautification and Land-scaping on City Roadways


22

Parks and Recreation

'02 '03 '04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.55

4.10

3.64 3.734.00 4.03 3.99 3.97 4.02 4.11

River Oaks Golf Course

'04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.623.79 3.80 3.85 3.89 3.88 3.92 3.97

Alta Canyons Sports Center

'96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '141.00

2.00

3.00

4.00

5.00

3.46

3.91 4.03 3.99 4.10 4.00 4.09 4.004.14 4.24 4.21 4.26 4.17 4.254.17

Senior Citizen Programs


23

City Employees

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.653.773.853.923.893.953.933.973.894.044.074.064.144.144.164.20

Courtesy of City Em-ployees

'95

'96

'97

'99

'00

'01

'02

'03

'04

'06

'07

'08

'09

'10

'12

'14

1.00

2.00

3.00

4.00

5.00

3.623.623.703.813.843.843.843.933.80

3.954.014.014.094.064.144.17

Overall Work Perfor-mance of City Employees


24

Interaction with the City

'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '140%

20%

40%

60%

80%

100%

49%

41%

54%

46% 45% 46%50% 51% 53%

43%

49% 49% 47% 46%43%

35%

During the past year, have you contacted any Sandy City office to seek service,

information, or to file a complaint?

Public Works / Utilities (in general)

Streets

Planning / Zoning / Building Permits

Water

Street Lighting

Parks / Recreation / Golf Courses

Garbage

* City Hall / Mayor’s Office / City Council

Yard / House Cleanup / Code Enforcement

Police

Animal Control

0% 5% 10% 15%

4%

6%

6%

7%

7%

8%

8%

8%

10%

10%

11%

10%

6%

5%

11%

3%

9%

9%

1%

4%

15%

8%

Which department did you contact?

TOP MENTIONS

2012 2014


25


'08 '09 '10 '12 '140%

20%

40%

60%

80%

100%

12% 10% 13% 10% 8%

6% 7%13%

9% 13%

30% 30%

29%

24% 22%

50% 54%44%

57% 58%

Were you generally satisfied with the city's response?

Very Satisfied

Somewhat Satisfied

Somewhat Dissatis-fied

Very Dissatisfied


26



Streets


City Hall / Mayor’s Office / City Council



Garbage

Water

Street Lighting

Animal Control

Police

0% 5% 10% 15%

4%

4%

5%

5%

7%

7%

8%

9%

9%

11%

12%

11%

5%

5%

1%

3%

11%

10%

11%

3%

7%

14%

SATISFIED

2012 2014

Department Contacted compared by Satisfaction Rating

TOP MENTIONS

Water

Police

Garbage


Streets



Animal Control


City Hall / Mayor’s Office / City Council

0% 5% 10% 15% 20%

0%

3%

3%

7%

10%

10%

10%

13%

20%

20%

13%

19%

3%

7%

10%

3%

0%

13%

10%

3%

DISSATISFIED


27

City CommunicationsWhat are the sources you use the MOST to

receive information about Sandy City?First Second Third Overall

City Newsletter Mailed with Sandy Journal 49% 17% 6% 71%Email from the City 7% 5% 5% 16%City Website 8% 13% 6% 26%SandyNow.com 2% 4% 4% 8%Television (Major Local Networks) 5% 7% 12% 21%Newspaper (Deseret News, Salt Lake Tribune) 7% 13% 10% 27%Insert in the Water / Other Municipal Bill 3% 5% 6% 13%Social Media (Twitter, Facebook, etc.) 1% 2% 2% 5%Sandy Journal 10% 9% 9% 27%Mail, In General 4% 1% 0% 5%Telephone 1% 2% 4% 6%Word of Mouth 0% 2% 6% 7%Other 3% 5% 5% 13%None 1% 16% 25% *1%


28

Conclusion

Don’t Know

Miscellaneous

Don't Love Sandy City

Well-maintained Properties

Local Government and City Management

Beautiful

Has Everything I Need

Good Place for to Raise Children/Family

Quiet, Peaceful

Cleanliness

Neighborhoods

Good Place to Live

Familiarity, Hometown

People, Neighbors

Mountains

Safety, Security

Convenient, Easy Access, Central Location

0% 5% 10% 15% 20% 25%

3%

4%

4%

2%

2%

2%

3%

3%

3%

3%

4%

4%

5%

8%

8%

8%

22%

What is it you love about living in Sandy?TOP MENTIONS

“Access to the freeway, different businesses. I don't

have to go far for entertainment. I don't feel like I have to go far in the valley to

get what I want.”“It is convenient to the

mountains, to retail, to the freeway, and it is relatively safe. It is also well taken care of and

beautiful.”“High-quality neighborhoods,

friendly neighbors, lots of shopping, great schools.”


29

Conclusion

Don't Know

Miscellaneous

Lower Taxes

Keep Sandy Clean/ Well Kept

Recreation/ Parks/ More Parks/ Green-Open Space

Enforce Zoning/ Better Zoning/ Zoning

Traffic Problems/ Traffic Control/ Traffic Lights

Be Accountable/ Make Good Financial Decisions

Work on Roads/ Keep Working on Roads

More Police/ Improve/ Police Issues

Crime Issues

Get Information to Public/ Communicate

Miscellaneous Government Issues

Control Growth/ Slow Down on Building

Listen To People

Keep Up Good Work

0% 10% 20% 30% 40%

40%

8%

2%

2%

2%

2%

2%

2%

2%

2%

2%

3%

3%

3%

4%

13%

Finally, what suggestions, comments, or questions do you have for those managing Sandy City?

TOP MENTIONS


30

THANK YOU

Sandy city survey presentation 9 february2015

Government & Nonprofit

Transcript of Sandy city survey presentation 9 february2015