Sandip Chanda Mobile: +91-9864512000 ~ E-Mail: sandipchanda@outlook.com

Managerial assignments in General Administration/ Retail Operations/ Marketing with a

leading organization of high repute

Executive Summary

A result oriented professional with 8 years of experience in Administrative, Retail Operations,

Training & development, Escalation Management, Client Servicing & Team Management. Deft at developing competency in implementing strategies towards enhancing business volumes

and growth. Adept in managing & leading teams for running successful process operations & experience of

developing procedures and service standards for business excellence. Competent in streamlining & improving existing systems/processes, envisioning new

methodologies, future trends and driving development, direction and accomplishment. An effective communicator with good motivational, leadership, coordination & problem solving

skills.

Core Competencies

Monitoring overall operations of the branch; responsible for planning and achieving set branch

targets from time to time. Leading, mentoring & monitoring the performance of the team members to ensure efficiency in

process operations and meeting of individual & group targets. Creating and sustaining a dynamic environment that fosters development opportunities and

motivates high performance amongst team members. Reviewing and identifying root cause for escalated service requests & using this information to

improve continuously within service delivery teams. Managing the customer centric operations & ensuring customer satisfaction by achieving delivery &

service quality norms. Ensuring highest service standards are maintained for servicing of clients and maintaining

minimum turn-around-time. New Store Opening, vendor management. Handling grievance by implementing relief solution by empathizing situations & providing best

solutions.

Career Contour

Since 2014 with Gitanjali Jewellery Retail Ltd., Guwahati as Retail Store Manager

Accountabilities

Handling Store Operation, sales, Man Management, Cash Management, Inventory Control. Corporate Tie-ups, Exhibition outside and inside the store, Road Shows, Product Campaigning.

New Store Launching (COFO, FOFO, COCO, FICO), Location finalization, Franchisee negotiation, Agreement Finalization, obtain license & permission from different Govt. Bodies also monitoring the

store launching process as per the company checklist. Vendor Negotiation for store infrastructure store signage, Safe for Jewelry, Carato Meter, Melting

Mechin, fire-extinguisher, fire detection machine, AC installation, CCTV installation, Lighting ceiling etc.

Planning and executing from start to end during Gitanjali Jewels, Nagaland store launching in

December 2014.

Business process and collection from Franchisee. Staff recruitment and training for new store. Software (Oracle), Carato Meter, Gold Melting Machine implementation and billing in new store

launching. Managing Franchisee relationship, resolving issues. All others accountabilities are same as described in Store Manager in Agartala store.

2013-2014 with goglamour.in, Tripura as Founder & Operating Officer

Accountabilities

E-commerce website Planning, Designing, Developtment.

Implemented Logistic tie-up, payment gateway.

Planning and execution Product sourcing,Vendor creation, Negotiation and Management.

Managing Product photoshot, Model Photoshot, Barcoding Taging, Inventory Management.

Product pricing, offer creation, cataloging and uploading to the website.

Formulating BTL, PR and Social Media Marketing, Pre-launch offer and exhibition activities.

Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing

trends and results.

Maintains sales volume, product mix, and selling price by keeping current with supply and demand,

changing trends, economic indicators, and competitors.

Distributor creation and relation management.

2009-2014 with Gitanjali Jewellery Retail Ltd., Agartala as Retail Store Manager

Accountabilities

Planning and executing company standards including communications, operations, and human

resource policies. Handling staff recruitment, training & development along with dealing with performance appraisal,

employee retention and welfare. Managing daily operation of India’s Leading Retail Branded Jewellery store, including scheduling

personnel, reconciling credit, check, and cash receipts and verifying deliveries. Performing inventory management along with managing high level of security & safety system. Developing, maintaining and analyzing the budgets along with preparing periodic reports compared

budgeted costs to actual costs. Directing and supervising employees engaged in sales, inventory-taking, reconciling cash receipts. Preparing sales and inventory reports for management and budget departments along with

assisting sales staff in completing complicated and difficult sales. Formulating ATL and BTL activities along with planning and directing sales program for developing

new markets, using sales aids, advertising, promotional programs and field services.

2008-2009 with P C Chandra Jewellers, Tripura as Accounts cum Administrative Executive

Accountabilities Creating and maintaining financial statements using ERP solutions custom reports along with

supervising Accounts Receivable and Accounts Payable department. Conducting month-end transactions, reconciled bank statements, credit card statements and daily

sales.

Spearheading financial management functions on a daily basis including asset management, cash flow management, and expense reporting and maintaining electronic banking operations.

Managing sales departments, developing and ensuring completion of internal sales reporting, conducting sales record analysis, coordination between head office and group members.

2007-2008 with Titan Industries Ltd., Tripura as Cashier Cum Customer Relation Officer

Accountabilities

Managing cash & cash control and resolving customer problems & quarries relating sales & service. Compiling data and typing invoices and bills. Preparing invoices, listing items sold, amounts due, credit terms and using computer. Posting transactions for accounting records, such as worksheets, ledgers and computer files. Issuing receipts, refunds, credits, and change due to customers.

Academic Credentials

2015

2010

Persuing Certificate course on Digital Marketing Certified by IAMAI

MBA (Banking & Finance) from Vinayaka Mission University 2009 PGDBA from Vinayaka Mission University 2007 B.Com (Hons) from college/ university

IT Skills: Diploma in Computer Application, Oracle Ginesys ERP solution and Fox Pro ERP Solution

Trainings Undergone

Gitanjali Jewellery Retail Pvt. Ltd., Andheri, Mumbai, July 2011 on Management & Consumer

behavior. Gitanjali Jewellery Retail Pvt. Ltd., Andheri, Mumbai, April 2010 on Management & Communication. P C Chandra Jewellers, Kolkata, 2008 to 2008 on Workshop on Accounts, ERP system and Sales.

Accolades • Recognized as the best Marketing initiative store manager in 2014 for 3rd quarter during the tenure with Gitanjali Jewels Guwahati. • Launched www.goglamour.in first Noth-East India’s online artificial Jewelry portal. • 2nd Winner of G.J Solitaire (National level competition) for 2 times (as a VVS of Radiant Cut 1st Prize) in 2013. • Awarded for excellent performance in sales planning and execution in 2012.

• Awarded as the best store operation manager for the eastern region in 2010. • Ranked No. 1 store in “GPL” (National level competition, inter store) in 2009

Won best singer award in intra college singing competition in 2004. Ranked 8

th in Tripura University B.Com (Hons.) in 2007.

Bagged best actor award in inter school drama competition in 2001.

Personal Dossier Date of Birth: 10-Jul-1986 Home Address: 45, Acharjee Para, Vill & PO- Barjala, Agartala-799002, Tripura Present Address: Astha Plaza, Opp to B Deorah College, Bora Service, Ulubari, Guwahati. Linguistic Abilities: English, Hindi and Bengali, can understand Assames & Nagami.