COMMUNICATION SKILLS (“Soft Skills”)

• What is “active listening?”

(and does it look like it’s being practiced below?)

COMMUNICATION SKILLS (“Soft Skills”)

• Active Listening

What are some of the many ways of showing you’re listening?

o ___________o ___________o ___________o ___________o ___________

.

COMMUNICATION SKILLS (“Soft Skills”)

Non-Verbal Communication

Body Language

% Percent of speaking that is non-verbal?

Answer: ________

-

COMMUNICATION SKILLS (“Soft Skills”)

Paralingual

• Qualities of voice

• Vocal not Verbal!

-

COMMUNICATION SKILLS (“Soft Skills”)

Paralingual

• How many “vocal qualities” (paralingual)

can you think of? o ___________

o ___________

o ___________

o ___________

COMMUNICATION SKILLS (“Soft Skills”)

Proxemics

• What word does this sound like? _________• How close is too close? ________________• How far is too far? ________________• How do you use proxemics effectively in your communications?

COMMUNICATION SKILLS (“Soft Skills”)

“Blockers”

o Why are blockers also called “Noise?”

Communications Management

Another pair: Push vs. Pull