SAMPLE SANITARY SURVEY FORMare invited to complete the on-line HKSMEBSI questionnaire for their...

4

th

Hong Kong SME Business

Sustainability Index

Strategic Partners:

Organizer:

The project is funded by the Sustainable Development Fund

The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.2 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.

Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights

reserved.

No part of the 4th Hong Kong SME Business Sustainability Index Questionnaire may be reproduced, distributed, or

transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical

methods, without the prior written permission of the Sustainability Management Research Centre (SMRC), except

for internal reference of the companies being invited to participate in the Hong Kong SME Business Sustainability

Index. For other permission requests, please write or e-mail SMRC at the address below:

Sustainability Management Research Centre, Room 1019, Li Ka Shing Tower, Department of Management &

Marketing, The Hong Kong Polytechnic University

E-mail: [email protected]

11 July 2016

Overview

The Hong Kong SME Business Sustainability Index (HKSMEBSI) is compiled by The Hong Kong Polytechnic

University (PolyU) to promote the understanding and adoption of corporate social responsibility (CSR) as a

business model for achieving business sustainability in Hong Kong. Based on the information on the SMEs with

proven records of excellent performance in undertaking CSR initiatives, the assessment is based on the VPI

model (Values-Process-Impact) developed by PolyU in which companies are assessed in the three main areas

under CSR values (Values), CSR management and CSR practices (Process), as well as the company’s

contributions to the economic, social and environmental sustainability (Impact). A composite index will be

compiled and announced biannually.

Collection of data for the 4th HKSMEBSI starts from July 11, 2016 and closes on August 19, 2016. Companies

are invited to complete the on-line HKSMEBSI questionnaire for their CSR/sustainability Values, Process and

Impact against their seven groups of stakeholders in the financial year of 2015-16.

Companies should provide relevant supporting information on CSR/Sustainability.

Verification of data will be carried out by PolyU from September to October 2016 and results will be announced in

November/December 2016.


Online Questionnaire

The HKSMEBSI on-line questionnaire consists of eleven sections (Section I to XI) which are accessible through

the different buttons of the instruction bar as illustrated in the following table.

Tabs Sections Page No.

Co. Info Section I. Company Information 4

Values Section II. Nature of Business: Impact on Society/Environment 5

Section III. CSR/Sustainability Orientation 6-7

Process Section IV. CSR/Sustainability Management 8-9

Practice I Section V-1. CSR/Sustainability Practices*

5.1 Community responsibility practices

5.2 Customer responsibility practices

5.3 Employee responsibility practices

10-13

14-17

18-25

Practice II Section V-2. CSR/Sustainability Practices*

5.4 Environmental responsibility practices

5.5 Government responsibility practices

5.6 Investor/shareholder responsibility practices

5.7 Supplier responsibility practices

26-30

31-32

33-35

36-38

Impact Section VI.

Impact of CSR/Sustainability

Activities*

6.1 Community impact

6.2 Customer impact

6.3 Employee impact

6.4 Environmental impact

6.5 Government impact

6.6 Investor/shareholder impact

6.7 Supplier impact

6.8 Change in Financial Performance

39-40

41

42-44

45-46

47

48-49

50-51

52

Section VII. Performance Change as a Result of CSR/Sustainability Management 53

Other Qs

Section VIII. Difficulties/Obstacles Encountered in CSR/Sustainability 54

Section IX. External Environmental Factors that Affected Your Company's CSR/Sustainability Development in Last Financial Year

55

Section X. Future Development of CSR/Sustainability 56

Upload Section XI. Supporting/Supplementary Documents for Upload 57

*In alphabetical order


I. Company Information

Company Name in English

Company Name in Chinese

Business Nature Manufacturing/Non-manufacturing/Both

Year of Establishment

Ownership Type Sole Proprietorship/General Partnership/Limited Partnership/

Limited Liability Partnership/Limited Liability Company/Corporation

Industry

Conglomerates/Consumer Goods/Consumer Services/

Energy/Financials/Industrials/Information Technology/

Materials/Properties & Construction/Telecommunications/Utilities

Products/Services provided

Name & title of Owner/Chairman/Managing Director/

Company Major Shareholders

Location of company headquarters

Company Address

Business Registration Certificates No.

Contact Person

Title Mr/Ms/Miss/Mrs/Dr/Prof

Tel

Position

Email

Website

Number of full-time employees in HK

Number of part-time employees in HK

Operations in China (if any)

Number of full-time employees in China

Number of part-time employees in China

Operations in other countries (if any)

Number of full-time employees in other countries

Number of part-time employees in other

countries


II. Nature of Business: Impact on Society/Environment

Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the

information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI

where applicable.

2.1 What is the nature of the impact on society of your company's major business activity?

Very Negative Negative Neutral Positive Very Positive

2.2 What is the nature of the impact on the natural environment of your company's major business activity?

Very Negative Negative Neutral Positive Very Positive


III. CSR/Sustainability Orientation



where applicable.

3.1 Does your company have any CSR/sustainability related content in a written policy/statement? (please check all that apply)

No (please go to question 3.3)

CSR/sustainability regulations CSR/sustainability strategy

Vision and mission CSR/sustainability related code of conduct or Charter

Others (please specify)

3.2 Please specify which stakeholders are mentioned in the CSR/sustainability statement /policy. (please check all that apply)

No stakeholders mentioned

Community (e.g. local communities, civil society organisations)

Customers

Employees

Environment (e.g. environmental protection organisations)

Government

Investors/Shareholders

Suppliers


3.3 Motivation for being socially responsible: Does your company view CSR as a management values or use it as a strategy for obtaining business benefits?

Management values Business strategy to enhance competitive advantage

Other approaches/treatments (please specify)

3.4 Please specify the length of your company's CSR/sustainability statement and policy.

One paragraph One page (print or webpage)

Two pages (print or webpage) More than two pages (print or webpage)


3.5 Are the CSR/sustainability statement and policy based on a conceptual framework?

No (please go to question 4.1) Yes

3.6 Please specify the conceptual framework for the CSR/sustainability statement and policy.

Business strategy framework CSR pyramid (economic, ethical, legal, philanthropic)

Environmental sustainability Triple-bottom line framework (economic, environmental and social)

Other conceptualisations (please specify)


IV. CSR/Sustainability Management



where applicable.

4.1 Does your company have any published CSR/sustainability strategy or action plans?

No

Yes (please specify)

4.2 Please specify which stakeholders are affected by these CSR/sustainability strategy or action plans.

(please check all that apply)

No CSR/sustainability strategy or action plans

Community (e.g., local communities, civil society organisations)

Customers

Employees

Environment (e.g., environmental protection organisations)

Government

Investors/Shareholders

Suppliers

Other CSR/sustainability strategy and/or action plans (please specify)

4.3 Are there any CSR/sustainability project plans and/or a financial budget system?


No CSR/sustainability project plans or budget system

CSR/sustainability project plans (please specify)

CSR/sustainability budget (please specify)


4.4 Are there any CSR/sustainability performance goals and/or measures/indicators?

No


4.5 Is there a board member or high-level executive responsible for CSR/sustainability in your company?

No

Yes (please specify their titles)

4.6 Is there a CSR/sustainability management committee or department in your company?

No Yes

4.6.1 What is the name of the CSR/sustainability management committee or department?

4.6.2 Please specify the number of staff involved in this CSR/sustainability committee or department

4.6.3 Is this CSR/sustainability committee or department formally specified in your organisational chart?

No

Yes (please upload the organisational chart in Section XI of the questionnaire, or provide the URL to the organisational chart below)

4.7 How are your company's CSR/sustainability activities reported? (please check all that apply)

No CSR/sustainability assessment, reporting or verification/assurance systems

Published CSR/sustainability activities reported on the Internet (please specify the URL)

CSR/sustainability activities reported in special sections of annual report

Independent CSR/sustainability report published annually

Independent third-party verification/assurance of CSR/sustainability report published annually

Other CSR/sustainability assessment, reporting and verification/assurance systems (please specify)


V-1. CSR/Sustainability Practices

5.1 Community responsibility practices



where applicable.

5.1.1 Make charitable donations (financial or in-kind) or provide sponsorships

No Yes

a. If yes, please indicate focus of donations/sponsorships (please check all that apply)

Arts and culture Community development

Disaster response and relief Education

Health care/Medical Sports/athletics

Other community projects (please specify)

b. Total amount of charitable donations/sponsorships made during last financial year (HK$)

c. Ongoing charitable donations/sponsorships (more than one year)

No


Total amount and nature of on-going charitable donations/sponsorships made (HK$) (more than one year)

On-going charitable donations/sponsorships set as a percentage of annual revenue or net profit (more than one year)

Less than 1% 1%~2% More than 2% Unknown amount

5.1.2 Support employment of local citizens

No



5.1.3 Provide apprenticeships or internships in certain positions

No

Yes (please specify job title and number of apprenticeships/internships provided)

5.1.4 Volunteer work

No Yes (please answer questions 5.1.4.1 to 5.1.4.3 )

5.1.4.1 Green communities

No


a. Type of programme

On-going One-off

b. How often? (please indicate the highest frequency)

Weekly Monthly Quarterly Yearly


c. Nature of support (please check all that apply)

Organise volunteer work programmes/projects

Allow employees to use work time to volunteer

Mobilise business partners/external networks to support volunteer work

5.1.4.2 Elderly/disadvantaged group

No



On-going One-off









5.1.4.3 Other volunteer service programmes

No



On-going One-off








5.1.5 Communication/Engagement with local communities and/or civil society organisations

5.1.5.1 Internet-based communication

How often? (please indicate the highest frequency)



5.1.5.2 Formal meetings or forums




5.1.5.3 Surveys or focus groups




5.1.5.4 Suggestions box

No Yes

5.1.5.5 Information in mass media

No


No Yes (please answer questions 5.1.5.1 to 5.1.5.6)


5.1.5.6 Other communication channels/methods

No





5.1.6 In general, what is the focus of your company’s engagement with local communities/civil society

organisations about community programmes? (please check all that apply)

Provide information about company’s community programme/activities (please specify)

Obtain feedback about company’s community programme/activities (please specify)

React/respond to criticisms of company’s community programme/activities (please specify)

Identify social needs and community issues (please specify)

Define vision and goals of company’s community programmes (please specify)

Plan community projects/activities (please specify)

Partner to implement and deliver community projects/activities (please specify)

Measure and evaluate outcomes and impact of community projects/activities (please specify)

Community/civil society organisation advisors to management or board committees (please specify)

5.1.7 Other community responsibility practices (please specify)


5.2 Customer responsibility practices



where applicable.

5.2.1 Quality of products or services

5.2.1.1 The company has a budget for improving the quality of its products/services

No

Yes (please specify budget)

5.2.1.2 The company has created products and services that address social/environmental needs

No


5.2.1.3 The company has a committee for improving customer service

No


5.2.1.4 The company provides customers with after-sales-service

No


5.2.1.5 The company has instituted a safety inspection procedure in addition to routine ones

No



5.2.2 Fair marketing strategy

5.2.2.1 The company uses fair competitive pricing

No


5.2.2.2 The company provides customers with transparent, accurate and complete product/service information

No


5.2.2.3 The company deals fairly in contractual agreements

No


5.2.3 The company has a mechanism to protect customer privacy

No


5.2.4 The company has a programme to raise customers’ awareness of sustainable consumption

No


5.2.5 The company has established a friendly procedure for handling customer complaint

No


5.2.6 Communication/Engagement with customers
















No Yes


No



No





5.2.7 Provide code of conduct related to customer relations/customer services

No

Yes (please upload the code of conduct in Section XI of questionnaire, or provide URL below)

5.2.8 In general, what is the focus of engagement with customers and interested parties about the company’s

customer relations programme? (please check all that apply)

Provide information about company’s products/services (please specify)

Provide information about company’s CSR/sustainability programmes (please specify)

Obtain feedback about products/services (please specify)

React/respond to customer complaints (please specify)


Adapt existing products/services to better meet customer needs (please specify)

Adopt after-sales customer service (please specify)

Develop new products/services (please specify)

Consumer association advisors to management or board committees (please specify)

5.2.9 Other customer responsibility practices (please specify)


5.3 Employee responsibility practices



where applicable.

5.3.1 Occupational health and safety in workplace (please check all that apply)

Workplace safety programmes (e.g. occupational health seminar, fire drill practice, OHSAS 18001 certification) (please specify)

Physical health and safety (e.g. providing medical insurance) (please specify)

Mental health (e.g. stress management workshops, emotional support hotline) (please specify)

Provide personal protective equipment (e.g. helmet, height-adjustable chair, etc.) (please specify)

Joint management-employee health and safety committee (please specify name and activities of committee)

5.3.2 Employee training and development

5.3.2.1 Career plan/career path provided for staff (please check all that apply)

Not provided Front-line workers/staff First-level supervisors Middle/senior managers

5.3.2.2 Training programme (to advance job-related knowledge or skills)

Not provided Yes (please answer questions a to c)

a. Front-line workers/staff

No Yes (please specify)

(i) Programme name

(ii) Frequency of training

On-going One-off

b. First-level supervisors



(i) Programme name


On-going One-off

c. Middle/senior managers


(i) Programme name


On-going One-off

5.3.2.3 Development programmes

Not provided Yes (please answer questions a to c)

a. Front-line workers/staff


(i) Programme name


On-going One-off

b. First-level supervisors


(i) Programme name


On-going One-off

c. Middle/senior managers


(i) Programme name


On-going One-off


5.3.3 Diversity and equal opportunities

5.3.3.1 Is there a recruitment policy to promote equal opportunities?

No


5.3.3.2 The company promotes equality and diversity (please check all that apply)

No

Provides training on anti-discrimination Promotes inter-generational dialogue


5.3.3.3 Are there fewer temporary than permanent jobs?

No Yes

5.3.3.4 The company promotes the appointment of female executives by


No

Providing mentoring programmes Providing developmental opportunities


5.3.3.5 The company employs members of socially vulenerable groups by

a. Recruiting disabled people


(i) Provides coaching programmes

No Yes

(ii) Outsources services to relevant NGOs/social enterprises

No


(iii) Other practices (please specify)


b. Recruiting former or current inmates:



No Yes

(ii) Other practices (please specify)

c. Recruiting non-local workers:



No Yes


d. Recruiting other disadvantaged groups:

No



No Yes


5.3.4 Employee welfare

5.3.4.1 Enhanced retirement benefits (e.g. a pension scheme)

No


5.3.4.2 Medical insurance

No



5.3.4.3 Company share ownership or other profit-sharing schemes

No


5.3.4.4 Parental leave beyond that required by law


Maternity leave (please specify number of days or weeks)

Paternity leave (please specify number of days or weeks)

5.3.4.5 Work-life balance programmes

No Yes

If yes, please indicate: (please check all that apply)

Home-based work (company allows staff to work at home) (please specify)

Flexible working hours (please specify)


5.3.4.6 Policies for regular salary adjustment

No


5.3.4.7 Salary freeze

No

Yes (please specify for how many years your company has frozen employee salaries

5.3.4.8 Service award programmes to recognise employee contributions

No

Yes (please specify types of awards)

5.3.4.9 Average daily working hours per employee


5.3.4.10 Strike or lockout of workers

No

Yes (please specify number of days during last financial year)

5.3.4.11 Rehiring of former employees (number)

5.3.4.12 Family care programmes

a. Child care programme (please check all that apply)

Not provided

Provides allowance Flexible work programme Child daycare programme


b. Elder care programme (please check all that apply)

Not provided

Provides allowance Flexible work programme Daycare programme


c. Other programmes (please specify)

5.3.5 Communication/Engagement with employees
















No Yes

5.3.5.5 Dialogue with employee associations/unions

No



No





5.3.6 Code of conduct

5.3.6.1 Provides employees with handbook/code of conduct (e.g. hardcopy or softcopy in the intranet)

No

Yes (please upload the code of conduct in Section XI of questionnaire, or provide URL below)

5.3.6.2 Mechanisms in place for handling employee grievances

No


5.3.6.3 Employees trained in anti-corruption policies or procedures.

No

Yes (please specify the percentage)

5.3.7 Policy to minimise use of temporary and contract workers

No Yes

5.3.8 In general, what is the focus of your company’s engagement with employees? (please check all that apply)

Provide information about company policies/programmes (please specify)

Obtain feedback about company policies/ programmes (please specify)

React/respond to employee complaints (please specify)


Identify employee needs and issues (please specify)

Define vision and goals of employee programmes (please specify)

Plan employee programmes (please specify)

Implement employee programmes (please specify)

Measure and evaluate outcomes and impact of employee programmes (please specify)

Employee representatives on management committees (e.g. labor unions, employee associations) (please specify)

5.3.9 Other employee responsibility practices (please specify)


V-2. CSR/Sustainability Practices

5.4 Environmental responsibility practices



where applicable.

5.4.1 Environmentally-friendly/sustainability policies established

No

Yes (please provide policy details)

If yes, who is responsible for implementing such policies?

a dedicated department (please specify)

a dedicated committee(please specify)

dedicated staff (please specify)

5.4.2 Strategic plan for environmental sustainability (e.g. strategies to achieve targets set)

No


5.4.3 Separate budget system for environmental programmes/projects

No

Yes (please specify the amount)


5.4.4 Energy savings (please check all that apply)

No energy savings practices

Temperature control

Use of energy efficient-certified IT hardware and devices (e.g. Energy Star)

Energy saving products or services


5.4.5 Reduce/Reuse/Recycle (please check all that apply)

No such programmes

Uses recycled paper

Provides recycling bins

Has introduced programmes to convert to paperless office environment

Use of recycled/reprocessed materials

Redesign of products/processes to prevent waste


5.4.6 Sustainable procurement guidelines/policies to (please check all that apply)

No such guidelines/policies

Use environmentally-friendly/sustainability material

Use FSC (Forest Stewardship Council)-certified products


5.4.7 Disseminate environmentally-friendly/sustainability messages to the public

No


5.4.8 Donations/sponsorships for environmentally-friendly/sustainable activities

No


5.4.9 Research and development to improve corporate environmental performance

No



5.4.10 Environmental life-cycle impact assessment of company products and services

No


5.4.11 Pollution control practices/programmes

No


5.4.12 GHG (Greenhouse gas) emission control practices/programmes

No Yes

If yes, please indicate which of the following options apply to your company. (please check all that apply)

Defines GHG emission policy Sets a baseline measurement of GHG

Sets GHG emission targets Measures GHG emission regularly

Other GHG emission control methods (please specify)

5.4.13 Record of non-compliance with environmental regulations

No


5.4.14 Collaborations with environmental protection organisations (please check all that apply)

Membership of environmental protection organisations (please specify)

Staff as ambassadors of environmental protection organisations (please specify)

Specific collaboration programmes (please specify)

5.4.15 Communication/Engagement with environmental organisations and interested parties
















No Yes


No



No





5.4.16 In general, what is the focus of engagement with environmental organisations and interested parties about the company’s environmental programme? (please check all that apply)

Provide information about company’s environmental programme/activities (please specify)

Obtain feedback about company’s environmental programme/activities (please specify)

React/respond to criticisms of company’s environmental programme/activities (please specify)


Identify environmental issues (please specify)

Define vision and goals of company’s environmental programme (please specify)

Plan environmental programme/activities (please specify)

Partner to implement environmental programme/activities (please specify)

Measure and evaluate outcomes and impact of environmental programme/activities (please specify)

Environmental organisation advisors to management or board committees (please specify)

5.4.17 Other environmental responsibility practices (please specify)


5.5 Government Responsibility Practices



where applicable.

5.5.1 Participates in government-led CSR/sustainability programmes (please check all that apply)

No participation programmes for charitable donation programmes for the elderly

programmes for environmental protection


5.5.2 Provides services/advice to government-led CSR/sustainability programmes

No


5.5.3 Communication/Engagement with government










5.5.3.3 Policy submission/proposal

No




No





5.5.4 In general, what is the focus of your company’s engagement with governments? (please check all that apply)

Provide information about the company’s CSR/sustainability programmes/activities (please specify)

React/respond to government or regulatory actions related to CSR/sustainability (please specify)

Identify issues related to government or regulatory action on CSR/sustainability issues (please specify)

Obtain information to align company CSR/sustainability strategy with government agenda (please specify)

Influence government policies or decisions to promote CSR/sustainability (please specify)

As member of business/industry associations (please specify)

5.5.5 Other government responsibility practices (please specify, if any)


5.6 Investor/Shareholder responsibility practices



where applicable.

5.6.1 Communication/Engagement with investors/shareholders

No Yes (please answer questions 5.6.1.1 to 5.6.1.8

5.6.1.1 Convenes investor/shareholder meetings regularly




5.6.1.2 Provides investors/shareholders with timely and comprehensive information about the company regularly

















No Yes



No



No





5.6.2 Established governance structure

5.6.2.1 A formal corporate governance committee

No Yes

5.6.2.2 Shareholder participation on board committees

No Yes

5.6.2.3 Written governance policy for investors/shareholders (such as the Code of Conduct, etc.)

No

Yes (please upload relevant policies in Section XI of questionnaire, or provide URL below)

5.6.2.4 Engaged an independent and qualified external auditor to certify the financial statements

No Yes

5.6.3 Board composition

At least one board member has CSR/sustainability expertise.

No

Yes (please specify major responsibilities of board member)


5.6.4 Minority investor/shareholder participation in general investor/shareholder meetings is assured

No


5.6.5 An audit and/or a risk committee is in place

No


5.6.6 Policies and procedures for board/executive conflict of interests in related-party transactions

No


5.6.7 In general, what is the focus of engagement with investors/shareholders? (please check all that apply)

Provide information about company’s financial status (please specify)

Provide information about company’s CSR/sustainability programmes (please specify)

Obtain feedback about company’s policies and practices (please specify)

React/respond to criticisms of company policies and practices (please specify)

Identify investor/shareholder issues (please specify)

Define vision and goals of the company (please specify)

Plan corporate policies and programmes (please specify)

Measure and evaluate outcomes and impact of company policies and practices (please specify)

5.6.8 Other investor/shareholder responsibility practices (please specify, if any)


5.7 Supplier Responsibility Practices



where applicable.

5.7.1 Support local procurement (please specify the percentage of local procurement to total purchases)

5.7.2 CSR/sustainability management of suppliers

5.7.2.1 Written procurement policy with a focus on CSR/sustainability issues

No

Yes (please upload relevant policies in Section XI of questionnaire, or provide URL below)

5.7.2.2 Supplier selection includes CSR/sustainability performance criteria

No Rarely Sometimes Often Always

5.7.3 Protects confidentiality of supplier information

No Yes

5.7.4 Makes prompt payment for supplier products/services

No Yes

5.7.5 Involves suppliers in new product or service development

No Yes

5.7.6 Informs suppliers about organisational changes affecting purchasing decisions

No Yes

5.7.7 Requires suppliers to have or develop: (please check all that apply)

CSR/sustainability policy CSR management system Environmental management system


5.7.8 Audits/monitors supplier CSR/environmental performance

No


5.7.9 CSR/sustainability is included in business review meetings with suppliers

No


5.7.10 Communication/Engagement with suppliers






5.7.10.2 Formal meetings or visits









No Yes

5.7.10.5 Forums or fairs





No






5.7.11 Supplier code of conduct/policy

No

Yes (please upload the code of conduct and/or policy in Section XI of questionnaire, or provide URL below)

5.7.12 In general, what is the focus of engagement with suppliers? (please check all that apply)

Provide information about company’s supplier requirements (please specify)

Obtain feedback about company’s supplier practices (please specify)

React/respond to complaints about supplier practices (please specify)

Identify supply chain issues (please specify)

Measure and evaluate supplier performance (please specify)

Assist in development of supplier CSR/sustainability programmes (please specify)

5.7.13 Other supplier responsibility practices (please specify, if any)


VI. Impact of CSR/Sustainability Activities

6.1 Community impact



where applicable.

6.1.1 Number of community organisations/NGOs collaborated with

Please specify the name(s) of the organisations/NGOs with which the company has collaborated

6.1.2 Number of community support projects

Please specify the name(s) of projects

6.1.2.1 Number of new community projects

6.1.2.2 Number of one-off community projects supported


6.1.2.3 Number of long-term community projects supported (longer than 1 year)



6.1.3 Volunteer work

Percentage of employees in volunteer community services

Average hours of community volunteer services per employee last year (Hours/employee per year)

6.1.4 Number of external awards received for community programmes

Name of awards and awarding bodies

6.1.5 Number of complaints received from community in mass media

6.1.6 Other community impact indicators (please specify, if any)


6.2 Customer impact



where applicable.

Decreased greatly

Decreased No change Increased Increased greatly

6.2.1 Customer retention rate (Compared with the last financial year)

6.2.2 Change of business turnover (in terms of amount) (Compared with the last financial year)

6.2.3 Change of volume of sales (in terms of quantity) (Compared with the last financial year)

6.2.4 Customer satisfaction at very high/high levels in customer survey (%)

Please specify the method of investigating customer satisfaction

6.2.5 Number of external customer-related awards received


6.2.6 Number of unsettled customer complaints

6.2.7 Other customer impact indicators (please specify, if any)


6.3 Employee impact



where applicable.

6.3.1 Average training hours per employee (Hours/employee per year)

6.3.2 Percentage of managerial positions held by women (%)

6.3.3 Total community volunteer hours last financial year

6.3.4 Number of external awards received for good employee programmes


6.3.5 Employee turnover last year (%)

6.3.6 Number of disadvantaged people hired (please check all that apply)


Former/current inmates

Non-local workers

Persons with disabilities

Elderly


6.3.7 Employee satisfaction at very high/high levels in employee survey (%)

Please specify the method of investigating the employee satisfaction

6.3.8 Number of staff appreciations

Number of formal staff appreciations (e.g. appreciation letter, certificate)

Number of informal staff appreciations (please provide details of appreciation methods)

6.3.9 Number of staff complaints

Number of written staff complaints

Number of verbal or other staff complaints


6.3.10 Number of traumatic and occupational disease fatalities

6.3.11 Employee absenteeism rate (%)

6.3.12 Number of violations of employee code of conduct

6.3.13 Other employee impact indicators (please specify, if any)


6.4 Environmental impact



where applicable.

6.4.1 Ratio of energy savings to total energy consumption last financial year (%)

6.4.2 Ratio of solid waste recycled (%)

6.4.3 Number of external awards received for environmental protection


6.4.4 Number of environmental protection organisations or NGOs supported (e.g. sponsorship/collaboration project(s)

Please specify name(s) of organisation(s)

6.4.5 Record of non-compliance for discharging sewage and solid waste

No



6.4.6 Number of grievances/complaints received from stakeholder groups about environmental impacts

6.4.7 Other environmental impact indicators (please specify, if any)


6.5 Government impact



where applicable.

6.5.1 Number of formal meetings with governments or regulatory agencies

None 4 meetings or more 1 to 3 meetings Information not available

6.5.2 Success in influencing government policy or regulatory decisions

We frequently succeed at influencing policy or decisions, and our opinion is often sought out

We frequently succeed at influencing policy or decisions

We sometimes succeed at influencing policy or decisions

We rarely, if ever, succeed at influencing policy or decisions

Please provide details of successful cases:

6.5.3 Number of CSR/sustainability awards received from governments/government agencies


6.5.4 Frequency of positive feedback/appreciation from government/government agencies (please specify details)

6.5.5 Frequency of negative feedback/open criticism from government/government agencies (please specify details)

6.5.6 Other government impact indicators (please specify, if any)


6.6 Investor/Shareholder impact



where applicable.

6.6.1 Number of formal meetings with investors/shareholders last year

6.6.2 Frequency of submitting business reports to investors/shareholders



6.6.3 Number of comments and suggestions received from investors/shareholders

6.6.4 Turnover rate of major/institutional investors/shareholders (%)

6.6.5 Response rate to investors/shareholders’ suggestions (%)

6.6.6 Frequency of investor/shareholder resolutions/communications related to social/environmental issues

6.6.7 Frequency of positive feedback/appreciation from investors/shareholders

Please specify details.

6.6.8 Frequency of negative feedback/open criticism from investors/shareholders



6.6.9 Number of incidents of violation of investor/shareholder code of conduct

6.6.10 Other investor/shareholder impact indicators (please specify, if any)


6.7 Supplier impact



where applicable.

6.7.1 Percentage of long-term supplier relationships (more than 3 years)

6.7.2 Percentage of local suppliers

6.7.3 Percentage of suppliers with joint social/environmental company programmes

6.7.4 Average number of visits/meetings/audits with suppliers

6.7.5 Number of customer complaints related to suppliers

6.7.6 Frequency of positive feedback/appreciation from suppliers


6.7.7 Frequency of negative feedback/open criticism from suppliers



6.7.8 Number of incidents of violation of supplier codes of conduct

6.7.9 Other supplier impact indicators (please specify, if any)


6.8 Change in financial performance (comparing the last two financial years)



where applicable.

Decreased

greatly


6.8.1 Return on investment

6.8.2 Sales turnover

6.8.3 Profits growth

6.8.4 Quality of products/services

6.8.5 Return on assets


VII. Based on your observation for the last financial year, has your company's performance

changed as a result of CSR/sustainability management?



where applicable.

Decreased greatly


7.1 Cost savings

7.2 Financial performance

7.3 Employee commitment

7.4 Customer loyalty

7.5 Competitive advantage

7.6 Reputation and brand

7.7 Market differentiation


VIII. Difficulties/Obstacles Encountered in CSR/Sustainability



where applicable.

8.1 Difficulties and obstacles (e.g. commitment, financial, technological) (please specify)

8.2 Measures adopted to overcome these difficulties/obstacles (please specify)


IX. External Environmental Factors that Affected Your Company's CSR/Sustainability Development in Last Financial Year



where applicable.

9.1 Factors in the institutional environment that affected your company's CSR/sustainability development (e.g. government policy, regulation, social development, etc.)

9.1.1 Please specify the positive factors:

9.1.2 Please specify the negative factors:

9.2 What factors related to the industry your company operates in affected the development of CSR/sustainability?

9.2.1 Please specify the positive factors:

9.2.2 Please specify the negative factors:

9.3 How would you characterise the external environment within which your company operates?

1 2 3 4 5

9.3.1

1 = Very safe, little threat to the survival and well-being of my company

5 = Very risky

9.3.2

1 = Very rich in investment and marketing opportunities

5 = Very stressful, demanding, hostile or very hard to keep afloat

9.3.3

1 = An environment that my company can control and manipulate to its own advantage as a market leader commanding a dominant position

5 = A dominating environment in which my company’s initiatives count for very little against tremendous competitive, political or technological forces


X. Future Development of CSR/Sustainability



where applicable.

10.1 New initiatives (please specify) (e.g. management, programmes, products, technologies, etc.)

10.2 New strategies to integrate social responsibility as a corporate strategy (please specify)


XI. Supporting/Supplementary Documents for Upload

Please upload all relevant supporting documents according to the different sections of the questionnaire for

verification purposes

I. Basic Company Information

II. Nature of Business: Impact on Society/Environment

III. CSR/Sustainability Orientation

IV. CSR/Sustainability Management

V. CSR/Sustainability Practices

VI. Impact of CSR/Sustainability Activities

VII. Performance Change as a Result of CSR/Sustainability Management

VIII. Difficulties/Obstacles Encountered in CSR/Sustainability

IX. External Environmental Factors that Affected Your Company's CSR/Sustainability Development in Last Financial Year

X. Future Development of CSR/Sustainability

Other relevant supporting information for upload:

a. Company logo (png & jpg 300dpi)

b. CSR/sustainability/annual report

c. Other documents

End of On-line Questionnaire

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