11

New Global System Development New Global System Development for for

Pavlo Orphan CarePavlo Orphan Care

byby

Team 2Team 2Jane Dow: Project ManagerJane Dow: Project ManagerMark Vincent: Business AnalystMark Vincent: Business AnalystMary King: Systems AnalystMary King: Systems AnalystRobert Star: Change Management AnalystRobert Star: Change Management Analyst

22

IntroductionIntroduction

What does Pavlo Orphan Care do?What does Pavlo Orphan Care do?400,000 under care400,000 under careRelies on generosity and caring of othersRelies on generosity and caring of others

Current Business OperationsCurrent Business Operations ShortcomingsShortcomings Case for Business Process Re-engineeringCase for Business Process Re-engineering Case for new System-Global Orphan CareCase for new System-Global Orphan Care

33

Phased approachPhased approach

I.I. Planning phasePlanning phase

II.II. Analysis phaseAnalysis phase

III.III. Design phaseDesign phase

IV.IV. Implementation phaseImplementation phase

44

I. PLANNING PHASEI. PLANNING PHASE

System RequestSystem Request Problem StatementProblem Statement Business CaseBusiness Case ScopeScope FeasibilityFeasibility

55

System RequestSystem Request

• Sponsor Sponsor NeedsNeeds

• List needsList needs Functions requestedFunctions requested

• List requirementsList requirements

• BenefitsBenefits TangibleTangible

• Give examplesGive examples IntangibleIntangible

• Give examplesGive examples

66

Problem StatementProblem Statement

Describe the business problems the Describe the business problems the new system plans to solve:new system plans to solve:

1.1. Lack of Information ManagementLack of Information Management

2.2. Donors require financials and statisticsDonors require financials and statistics

3.3. Child progress tracking neededChild progress tracking needed

4.4. Application and approval process slowApplication and approval process slow

5.5. Benefactors not properly matched to Benefactors not properly matched to childrenchildren

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Business case scenarioBusiness case scenario

Describe the business benefits the Describe the business benefits the new system plans to deliver: new system plans to deliver:

1.1. Fully functional information Fully functional information management infrastructuremanagement infrastructure

2.2. Donors will receive regular quarterly Donors will receive regular quarterly reports on Pavlo financialsreports on Pavlo financials

3.3. Quarterly reports on the progress of Quarterly reports on the progress of the children will be available the children will be available

4.4. Application procedure will be replaced Application procedure will be replaced with online application processingwith online application processing

5.5. Facilitate child-benefactor assignments Facilitate child-benefactor assignments

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Project ScopeProject Scope

ScopeScope• RequirementsRequirements• BudgetBudget• TimeTime

Requirements Resources (Skills/Budget)

SCOPE

Time

99

Scope--RequirementsScope--Requirements

RequirementsRequirements Web-based online application and Web-based online application and

admissions processing.admissions processing. Web forms for use in collecting data Web forms for use in collecting data

regarding the monitoring of child progress.regarding the monitoring of child progress. Web forms for use in collecting data Web forms for use in collecting data

regarding renewal criteria and progress.regarding renewal criteria and progress. Comprehensive reporting accessible via the Comprehensive reporting accessible via the

World Wide Web.World Wide Web.

1010

Scope--ResourcesScope--Resources

• ResourcesResources Budget: Indicate the budget for the projectBudget: Indicate the budget for the project   Skills: The project team members have good Skills: The project team members have good

knowledge of the business process and knowledge of the business process and technology.technology.

Indicate the experience of team membersIndicate the experience of team members

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Scope--TimeScope--Time

TimeTime• Duration of Project:Duration of Project:

Indicate the total duration for the project Indicate the total duration for the project

• Start date: Start date: Indicate project start dateIndicate project start date

• End date:End date: Indicate project end dateIndicate project end date

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Feasibility AssessmentFeasibility Assessment

Feasibility considerationsFeasibility considerations• Technical feasibilityTechnical feasibility• Organizational feasibilityOrganizational feasibility• Economic feasibilityEconomic feasibility

1313

Feasibility--TechnicalFeasibility--Technical

Technical (Risk = high/medium/low)Technical (Risk = high/medium/low) Project sizeProject size Extent of required featuresExtent of required features Maturity of technology used in the projectMaturity of technology used in the project

HardwareHardware SoftwareSoftware

Project team experienceProject team experience User group experienceUser group experience

1414

Feasibility--OrganizationalFeasibility--Organizational

Organizational (Risk = high/medium/low) Organizational (Risk = high/medium/low) Project championProject champion

Describe influence in the organizationDescribe influence in the organization Describe involvement in projectDescribe involvement in project

ManagementManagement Describe support from managementDescribe support from management Describe the ratio of project budget to Describe the ratio of project budget to

organization incomeorganization income Assess overall feasibility of support from Assess overall feasibility of support from

managementmanagement UsersUsers

Describe user excitement about the projectDescribe user excitement about the project Describe user willingness to change from the Describe user willingness to change from the

current systemcurrent system

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Feasibility--EconomicalFeasibility--Economical

Economical (Risk = high/medium/low)Economical (Risk = high/medium/low) Tangible benefitsTangible benefits

List the tangible benefits of your proposed systemList the tangible benefits of your proposed system Explain tangible benefits in quantitative termsExplain tangible benefits in quantitative terms

Intangible benefitsIntangible benefits List the intangible benefits of your proposed systemList the intangible benefits of your proposed system Explain intangible benefits in qualitative termsExplain intangible benefits in qualitative terms

Return on InvestmentReturn on Investment Show your ROI tableShow your ROI table

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II. ANALYSIS PHASEII. ANALYSIS PHASE

Requirements GatheringRequirements Gathering Process flowProcess flow Functional ModelingFunctional Modeling

Use-case diagramUse-case diagram Use-case descriptionUse-case description

Behavioral ModelingBehavioral Modeling Sequence diagramSequence diagram State chart diagramState chart diagram

Structural ModelingStructural Modeling CRC cardsCRC cards Class diagramClass diagram Object diagramObject diagram

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Analysis StrategyAnalysis Strategy

Analysis strategy choicesAnalysis strategy choices• Business Process Automation (BPA)Business Process Automation (BPA)• Business Process Improvement (BPI)Business Process Improvement (BPI)• Business Process Re-engineering (BPR)Business Process Re-engineering (BPR)

Analysis strategy selectionAnalysis strategy selection• Identify the strategy usedIdentify the strategy used• Provide the rationale for the selected Provide the rationale for the selected

strategystrategy

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Requirements GatheringRequirements Gathering

Requirement gathering technique choicesRequirement gathering technique choices• InterviewsInterviews• Document analysisDocument analysis• ObservationsObservations• BenchmarkingBenchmarking• Joint Application DevelopmentJoint Application Development

Requirement gathering technique Requirement gathering technique selectionselection• Identify the selected techniqueIdentify the selected technique• Provide rationale for the selected technique Provide rationale for the selected technique

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Joint Application Joint Application SessionSession(JAD)(JAD)

JAD session approachJAD session approach• Describe the JAD approach usedDescribe the JAD approach used

JAD session outcomesJAD session outcomes• Describe the information you collected Describe the information you collected

2020

Translating Requirements to Translating Requirements to process flowprocess flow

No

CC

Yes

Start

Submit ApplicationSubmit Application

Process ApplicationProcess Application

Approve Application?Approve Application?

Is the application for a child?Is the application for a child?

Match with Guardian StatisticsMatch with Guardian Statistics

Successful Match?

Yes

Assign Guardian

Yes

Match with Tutor StatisticsMatch with Tutor Statistics

Successful Match?

Assign Tutor

Yes

Match with Mentor StatisticsMatch with Mentor Statistics

Successful Match?

Assign Mentor

Yes

No

Continue Match?

Yes

Application on Hold

No

C

Continue Match?

Yes

No

No

Application on Hold

C

Continue Match?No

Yes

Application on Hold

No

C

Enter Benefactor StatisticsEnter Benefactor Statistics

Match Benefactor Statistics with Applications on HoldMatch Benefactor Statistics with Applications on Hold

Successful Match? Application on Hold

Assign Child

No

No

YesC

D

C

End

C

B

B

Match with Sponsor Requirements

Successful Match?

Assign Sponsor

Send Notifications to Benefactors

Monitor Child Progress

Send Reports to Benefactors

Evaluate for Renewal

Renew Application?

Process Renewal

Send Reports to Stakeholders

Continue Match?

Application on Hold

Yes

No

Yes No

No

Notify Applicant

D

Yes

Benefactors Accept?

Confirm Benefactors

Confirm Benefactors

Yes

No

Delete Match

B

2121

Transition Process Flow to Transition Process Flow to Use-case DiagramUse-case Diagram

Process FlowProcess Flow• Create high level abstraction from process flowCreate high level abstraction from process flow

Create boundaries for use-case diagramCreate boundaries for use-case diagram• Identify use casesIdentify use cases

Use case 1Use case 1 Use case 2Use case 2 Add moreAdd more

• Identify ActorsIdentify Actors Actor 1Actor 1 Actor 2Actor 2 Add moreAdd more

2222

Developing Developing Use-Case DiagramUse-Case Diagram

Submit Application

Process Application

Assign benefactors

Monitor progress

Evaluate for renewal

Send notifications

Send reports to stakeholders

Applicant

Staff

BenefactorChild

GLOBAL ORPHAN CARE SYSTEM

«include»

Match benefactor

«include»

Reward child

«extend»

Appreciate benefactor

«extend»

Drop Benefactor

«extend»

Review reports

«include»

2323

Transition use-case Transition use-case diagram to a diagram to a

Use-Case DescriptionUse-Case Description

Select one use caseSelect one use case Format for use case descriptionFormat for use case description

• Header informationHeader information Use case name, primary actor, level, etc.Use case name, primary actor, level, etc.

• TriggerTrigger• RelationshipRelationship• Normal flowNormal flow

Primary actor initiatesPrimary actor initiates System validates inputSystem validates input System processes requestSystem processes request System sends resultsSystem sends results

• Sub flowSub flow• Exceptional flow Exceptional flow

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Use-Case Description

Use Case Name: Assign Benefactors ID: 3 Importance Level: High Primary actor: Staff Use case type: Detail, essential Stakeholders and Interests: Staff: wants to match and assign benefactor to child Benefactor: would accept, reject or quit the program after a notification is sent by staff to serve a child Brief Description: This use case describes how can a staff member can assign a benefactor to the application for a child Trigger: The system processes the child application and forwards it to the staff member Type: External Relationships:

Association: Benefactor Include: Send Notification, Match Benefactor Extend: Drop benefactor Generalization: guardian, sponsor, mentor, tutor

Normal flow of events: 1. The System forwards the processed application to the Staff member 2. The Staff verifies benefactor’s details for accuracy from the benefactor’s list 3. The Staff executes Match Benefactor use-case 4. The Staff assigns a benefactor to a child and executes Send Notification use-case 5. The Staff checks with the benefactor whether he/she accepts, rejects the child or

quits supporting the program If benefactor accepts the child, the S-1: Accept child sub-flow is performed If benefactor rejects the child, the S-2: Reject child sub-flow is performed If benefactor quits from the program, S-3: Quit program sub-flow is performed

6. The Staff provides the result of the transaction to the benefactor, child and the managerial staff

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Transition use-case Transition use-case description to a description to a

Sequence DiagramSequence Diagram

Sequence diagram is associated with one Sequence diagram is associated with one use-caseuse-case

Draw objects and actorsDraw objects and actors Represent messages based on time Represent messages based on time

sequencesequence Match first message with first line from Match first message with first line from

normal flownormal flow Show subsequent messages using UML Show subsequent messages using UML

syntax syntax

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Sequence diagram

/ aStaff : Actor1 / aAssign/ Benefactor.list/ aBenefactor : Actor2

1 : \VerifiesBenefactor\

2 : \Match Benefactor\

3 : \Send Notification\

4 : \Aceept Child\

5 : \Create match\

6 : \Offer services\

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Transition use-case Transition use-case description to description to

CRC CardsCRC Cards

CRC cards: Class Responsibility and Collaboration CRC cards: Class Responsibility and Collaboration Cards Cards

CRC cards are associated with one use-caseCRC cards are associated with one use-case Use subject-verb relationship to identify classes Use subject-verb relationship to identify classes

and messages and messages Represent each class on one CRC cardRepresent each class on one CRC card CRC card informationCRC card information

• Identify classIdentify class• Identify associated responsibilities and collaborationsIdentify associated responsibilities and collaborations• Identify attributesIdentify attributes• Identify relationshipsIdentify relationships

2828

CRC cardsCRC cards

Front: Back:

Class Name: Child ID: 1 Type: Concrete, Domain Description: an individual who wants Associated Use case:1 Get admission to the program offered by GOCS Responsibilities Collaborators Apply for admission to program Benefactors Apply for renewal Staff Receive services offered by benefactors Select a benefactor

Attributes: Child ID First name Last name Date of birth Address Height Weight Education Name of current guardian Flag(Y/N)? Relationships: Generalization (a-kind-of): Applicant

2929

Transition CRC cards to a Transition CRC cards to a Class DiagramClass Diagram

Represent each CRC card with a Represent each CRC card with a classclass

Show the attributes Show the attributes Show the responsibilities as methodsShow the responsibilities as methods Show the collaborations as messagesShow the collaborations as messages Create relationships for Create relationships for

generalization and aggregation generalization and aggregation Represent multiplicity relationships Represent multiplicity relationships

30

Class diagram

Applicant

- Applicant ID- Fname- Lname- Address- city- State- zip

+ Send application ( )+ Receive notification ( )

Child

- Child ID- DOB- Program- Height

...

+ Select benefactor ( )+ Apply for admission ( )

Benefactor

- BenefactorID- Type- Donation- Education

+ Accept a child ( )+ Send reports ( )+ Send application ( )+ Offer services ( )

Staff

- Staffno- fname- lname- DOB- Address

+ Match Benefactor ( )+ Drop Benefactor ( )+ verifies benefactor ( )+ send notification ( )

Assigned

- Child ID- Benefactor ID- Service offered- Date from- Date to- Staff ID

+ Create match ( )

Processeschildappl

- Applicant ID- Date of application

+ Check for required fields ( )

Login

- LoginID- Password

+ Logs in staff ( )

*

<--ReveicesAssigns-->

<--Matches

Sends | Notification

Verfies details-->

Provide services-->

<--Verifies

Updates-->

Progressreport

- Child ID- Benefactor ID- Grade- Comments

+ Monitor progress ( )

Updates-->

Logs in --->

3131

Transition class diagrams Transition class diagrams to Object Diagramto Object Diagram

Object as instance of a classObject as instance of a class Object Diagrams show instances of Object Diagrams show instances of

the class diagramthe class diagram• Give examples for the attributesGive examples for the attributes

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Object diagram

Benefactor:Joe Smith

- Benefactor ID : B0004- Type : Sponsor- Donation : $3000- Education : Associate degree

+ Accept Child ( )+ Send reports ( )+ Send application ( )+ Offer services ( )

Staff:Mary Brown

- Staff ID : String = S001- Fname : String = Mary- Lname : String = Brown- DOB : Date = 25-Jun-1958

+ Match benefactor ( )+ Drop benefactor ( )+ verifies benefactor ( )+ send notifications ( )

Assigned:assign020

- Child ID : String = CH0010- Benefactor ID : String = B0004- Service : String = Sponsor- Date from : Date = 05-Jan-2003

+ Create match ( )

Processedapplication:AP0005

- Applicant ID : String = AP0005- Date : Date = 12-Nov-2002

+ Check required fields ( )

Assigns-->

Verifies

|v

<--Receives

Login:sbrown

- LoginID : string = sbrown- Password : string = qw...

*

<--Logs in

Progressreport:ch0010

- Child ID : String = CH0010- Benefactor ID : String = B0003- Grade : String = B- Comments : String = Good learner

Updates-->

Verifies-->

3333

Creating a Creating a State Chart DiagramState Chart Diagram

State chart diagram is associated State chart diagram is associated with the entire system with the entire system

Identify an object that goes through Identify an object that goes through many state changesmany state changes

Identify the statesIdentify the states Represent the states using UML Represent the states using UML

syntax syntax

34

State chart diagram

Processed Matched Assigned

Not Assigned On Hold

Start

Submit Application Accept Match Found

Match Not Found

Benefactors Notified

3535

III. DESIGN PHASEIII. DESIGN PHASE

Technical ArchitectureTechnical Architecture Method SpecificationMethod Specification Test PlansTest Plans

3636

Technical ArchitectureTechnical Architecture

Selected locationsSelected locations Describe your LANDescribe your LAN Describe your WANDescribe your WAN

37

Technical Architecture

Atlanta, GA U.S.A.

St. Petersburg, Russia

Bombay, India

Addis Ababa, EtiopiaSan Diego, CA U.S.A.

Fib

er B

ackb

one

655

mb

s

PBX

Satellite Rx

Satellite Rx

Satellite Tx

Satellite Rx

CAT3 and CAT 5 Cabling for Voice & Data

CAT3 and CAT 5 Cabling for Voice & Data

CAT3 and CAT 5 Cabling for Voice & Data

CAT3 and CAT 5 Cabling for Voice & Data

CAT3 and CAT 5 Cabling for Voice & Data

100BaseT

100BaseT

100BaseT

100BaseT

100BaseT

100BaseT WiFi

`

Laptop

Desktop Computer

Printer

Cisco Ethernet Switch

ATM Switch

ATM Switch

Radio Link

Public Internet/VPN to all Networks

Public Internet/VPN to all Networks

Public Internet/VPN to all Networks

Public Internet/VPN to all Networks

Public Internet/VPN to all Networks

Cisco Router

Cisco Router

Cisco Router

Cisco Router

Cisco Router

Satellite Rx

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Method SpecificationMethod Specification

Method nameMethod name Method contextMethod context Input argumentInput argument Messages sent and arguments passedMessages sent and arguments passed Arguments returnedArguments returned Algorithm specificationAlgorithm specification

3939

Test PlanTest Plan

Unit TestUnit Test Integration TestIntegration Test System TestSystem Test Acceptance TestAcceptance Test

4040

IV. IMPLEMENTATION IV. IMPLEMENTATION PHASE PHASE

User interface designUser interface design Navigation designNavigation design PrototypePrototype

4141

User interface design – User interface design – Screen layoutScreen layout

4242

User interface design – User interface design – Forms and ReportsForms and Reports

4343

User interface design – User interface design – Error MessageError Message

Error message showing date of birth Error message showing date of birth errorerror

 

Date of birth is entered incorrectly Please re-enter the date of birth

Date of birth error (12/31/2005)

 

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Navigation designNavigation design

GOCS HOME PAGE

DONATE NOW ENROLL A CHILD HELP A CHILD LOGIN TO GOCS CONTACT US

ENTER/MODIFYCHILD

ENTER/MODIFYBENEFACTOR

APPLICATIONFORM

SUCCESSSTORIES

DONATION FORMAPPLICATION

FORM

MATCHBENEFACTOR REVIEW CHILD REPORTS

LIST OFCHILDREN

LIST OFBENEFACTORS

LIST OFMATCHES

4545

PrototypePrototype

Click on the link below to access the Click on the link below to access the demodemo

http://localhost/index.htmhttp://localhost/index.htm

4646

ConclusionConclusion

Discuss your conclusionDiscuss your conclusion

4747

ReferencesReferences

Foxx, Pim. (2003, January 13). Don't leave OS choice to Foxx, Pim. (2003, January 13). Don't leave OS choice to developers. developers. ComputerWorld ComputerWorld [on-line].[on-line]. Retrieved July 10, Retrieved July 10, 2004 from the World Wide Web: 2004 from the World Wide Web: http://www.computerworld.com/softwaretopics/os/linux/storhttp://www.computerworld.com/softwaretopics/os/linux/story/0,10801,77407,00.html?from=story_picksy/0,10801,77407,00.html?from=story_picks

Kapur, Gopal. (1999, May 3). Why IT project management is Kapur, Gopal. (1999, May 3). Why IT project management is so hard to grasp. so hard to grasp. ComputerWorldComputerWorld [on-line]. Retrieved July [on-line]. Retrieved July 10, 2004 from the World Wide Web: 10, 2004 from the World Wide Web: http://www.computerworld.com/managementtopics/managhttp://www.computerworld.com/managementtopics/management/project/story/0,10801,35529,00.htmlement/project/story/0,10801,35529,00.html

Walton, Bill. (2004, February 20). Iterative vs. waterfall Walton, Bill. (2004, February 20). Iterative vs. waterfall software development: Why don't companies get it?. software development: Why don't companies get it?. ComputerWorld ComputerWorld [on-line]. Retrieved July 10, 2004 from the [on-line]. Retrieved July 10, 2004 from the World Wide Web: World Wide Web: http://www.computerworld.com/developmenttopics/develophttp://www.computerworld.com/developmenttopics/development/story/0,10801,90325,00.htmlment/story/0,10801,90325,00.html

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Questions ??????Questions ??????