Sample Complaint Letter
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Transcript of Sample Complaint Letter
Materials by Rhiannon Tomtishen of Project ORANGS
How To: Write a Letter of Complaint to a Company
Introduce why palm oil is an issue
Explain why you’re upset and make it as personal
as possible! Ex. “___ is one of my favorite
Do some research on what the company’s current palm oil policy is and explain that the RSPO is not enough.
Specifically reference that regardless of the amount of palm oil they use, they can still play an important role in the industry
Point to Nestlé as a example of
a company moving in a positive
direction and encourage the company you’re writing to to follow in their footsteps
Don’t forget to include your address or an email address so that you can see the company’s response
July 20th, 2013
Kellogg’s Consumer AffairsP.O. Box CAMBBattle Creek, MI 49016
Dear Kellogg’s,
I am writing today after recently learning that your products contain palm oil, an ingredient which results in the destruction of tropical forests, endangers thousands of species and contributes to human rights abuses.
After learning about the negative impacts of the palm oil industry, I have chosen to only purchase rainforest-safe products, so Kellogg’s lack of a deforestation-free palm oil policy concerns me.
I know that Kellogg’s is currently purchasing GreenPalm certificates and is a member of the Roundtable on Sustainable Palm Oil, but these actions do not do enough to ensure the safety of the rainforest communities being affected by this issue. I would like to see Kellogg’s go above and beyond the existing policy to adopt a source of palm oil that is legal, traceable, and truly deforestation-free. I know that Nestlé is in the process of implementing such a supply chain and would like to urge Kellogg’s to follow in their footsteps. Although Kellogg’s may only use a small fraction of the world’s palm oil, you have an enormous opportunity to be a leader in the industry.
Please work to remove deforestation and human rights abuses from your products.
Thank you.
Sincerely,
Rhiannon Tomtishen[Insert Your Address]