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Sametime@Baloise Customer Report for IBM Connect Rheintal 2013

www.baloise.com

Baloise – in a nutshell European provider of insurance and pension solutions founded in 1863 operate in 8 European countries under the umbrella of Bâloise Holding AG - in Switzerland: specialized financial services provider (combining insurance and banking)

- focuses on insurance and pension solutions in Germany, Austria, Belgium, Luxembourg, Liechtenstein, Croatia and Serbia approximately 9,100 employees headquartered in Basel/Switzerland

Speaker

Christin Linke System Engineer Notes/Domino at Baloise CorpIT Sametime specialised since 2008

March 2013 2 Sametime@Baloise – Customer Report IBM Connect Rheintal

www.baloise.com

Sametime@Baloise First Steps 2005 - 2008 R7 Environment: Notes Clients 6.5.x, Server upgrading to R7

2005: first Sametime Server ID created for R7 Server official start of Sametime pilot with small dedicated user group

R8 Environment: Notes Clients migration to 8.0.x, Server upgraded to R8 Sametime officially announced but not pushed or advertised

Snow Ball Effect 2008 - 2009 new Sametime 8.0 features supported by Baloise Notes Client 8.0.x

User experiences = launch of the snow ball effect Intranet web-documentation Sametime projects:

"Sametime BusinessCard" (customDB Bcardstorage.nsf & Irfan View) Sametime included in Baloise Notes 8.0.x Client user quick start cards "Desktop Conferencing" (Sametime A&V to replace existing PBX & ISDN Video Rooms)

Various pilots for testing of Sametime 8.0.x features (WebCam with dedicated user groups)

March 2013 3 Sametime@Baloise – Customer Report IBM Connect Rheintal

www.baloise.com

Sametime@Baloise Getting Serious 2010 – today Standalone Project "Sametime für den Konzern" started

Begin of collaboration with Klaus Bild (Belsoft) Sametime 8.5.0 Server ID created Sametime Infrastructure = separate Domino domain Trouble shooting, PMRs & APAR, SPR, re-installs, VM Ware Problems with Sametime Client 8.5, 8.5.1 needed Sametime Server 8.5.1 Installation Upgrade necessary due to massive problems & missing features Re-install due to hardware changes Several Client issues due to mismatching Notes Client vs. Sametime Client Upgrade to Sametime 8.5.1.1 for more stability & problem fixes Missing features (a.o. NAT) to be released with 8.5.2 Sametime Server 8.5.2 Installation Installation on final hardware (32-bit, Win2008 SP2, VM & Blade) Turn server for NATting Trouble shooting, PMRs & APAR, SPR, issues due to mismatching Clients Sametime Server 8.5.2 IFR1 Upgrade on existing 8.5.2 environment Sametime embedded client 8.5.2 IFR1 for client rollout Server-side stable, Client issues fixed in add-on HFs Sametime Integration in SharePoint 2010 planned (ok in Test) Sametime for iOS (Chat App) – Pilot start 03.04.2013 Sametime DMZ proxy using "From Zero to Mobile"

March 2013 4 Sametime@Baloise – Customer Report IBM Connect Rheintal

www.baloise.com March 2013 5 Sametime@Baloise – Customer Report IBM Connect Rheintal

Best of...

www.baloise.com March 2013 6 Sametime@Baloise – Customer Report IBM Connect Rheintal

Infrastructure at a glance SERVER

Software MS Windows 2008 SP2, 32bit

IBM Lotus Domino Server 8.5.2 FP3 (Sametime) IBM Lotus Domino Server 8.5.3 FP3 (all)

Hardware

HP Blade Server VM Ware on ESX 5.1

SAMETIME Software

IBM Sametime Server V8.5.2 IFR 1 IBM DB2 9.7 for Sametime Standard V8.5.2

Installation Type

Primary Node (all) - SSC managed Standard Node (Community) ) - SSC managed standalone Install (iOS Proxy)

www.baloise.com 26 March 2013 7 Baloise Corporate Presentation

CLIENT Software

Windows Vista Windows Win7

IBM Lotus Notes Standard Client 8.0.1*/ 8.0.2* IBM Lotus Notes Standard Client 8.5.3 FP3 Sametime embedded add-on 8.5.2 IFR1 (win32_20130225-1330)

Hardware

HP Desktop HP Elitebook Lenovo X201 Lenovo T410 coming soon: iPhone (starting 3GS) & iPad

Environment

Notes Standard on FAT Client iNotes on IE9 on FAT Client

Notes Standard on Citrix 4.5 32bit* (thin client) Notes Standard on Citrix 6.5. 64bit (thin client) iNotes on Citrix 6.5. 64bit (thin client)

coming soon: MS Sharepoint 2010

Infrastructure at a glance

*migration in progress

FEATURES* Standard Client

Chat (incl. FileTransfer & Screenshots) Chat advanced (A&V) MeetingRooms (incl.A&V, recording)

Citrix Client

Chat (incl. FileTransfer & Screenshots) MeetingRooms (no A&V, no recording)

iNotes

Chat (web-defined) MeetingRooms (no A&V so far)

Coming soon: Sharepoint

Chat (incl. FileTransfer & Screenshots) iPhone/iPad

Chat (incl. FileTransfer & Screenshots) Import contacts disabled so far: no request for MeetingApp J

* Feature availability depends not only on the client but also on country defined policy/agreements.

www.baloise.com

Lessons learnt... I Know your infrastructure II Have a concept III Get a partner you trust IV Learn to speak "WebSphere" V Hands on all available documentation VI Use the support of IBM VII Get social! Attend and use conferences (Connect!) VIII Have patience and respect Murphy's Law IX Involve other teams X Spread the word & use the user

26 March 2013 8 Baloise Corporate Presentation

www.baloise.com 26 March 2013 9 Baloise Corporate Presentation