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Salon Induction Guide

Name:

Salon:

Start Date:

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Induction Checklist for ___________________________________________________

Date Apprentice initials

1st Day All of these subjects must be covered on the first day at work

Page 3 Welcome from the salon manager

Appointment of a mentor and introduction to the salon team

Page 4 Your Induction Programme

Page 5 The Apprentice’s Role in the Salon

Page 6 The Unspoken Rules

Page 7 Appearance and Personal Hygiene

Page 7 Image Control Rota’s

1st Week These subjects must be covered on the first week at work

Page 8 Key Essentials - Welcoming a Client into the Salon

Page 9 Key Essentials - Taking Coats and Bags

Page 10 Key Essentials - Conversation

Page 11 Key Essentials - How to Serve Refreshments

Page 12 Key Essentials - Gowning and Preparing a Client

Page 13 Key Essentials - Shampooing and Conditioning Hair

Page 14 Key Essentials - Skin Care Policy

Page 15 Health and Safety in the Salon

Page 16 Working Effectively as Part of a Team

1st 4 wks These subjects must be covered on the first 4 weeks at work

Page 17 Attending your Academy

Introduction to the Head of Centre

The importance of Training

The Importance of Models

Hairdressing Tools

Your Portfolio Pack

Assessment

Online Assessment

Product Knowledge

Page 18 Provide copies of GCSE Certificates

Page 19 The Role of the Regional Training Advisor

1st 6 wks These subjects must be covered on the first 6 weeks at work

Page 20 Practicing your Skills

Page 21 Cheynes Training Contact Information

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Welcome

Hello and welcome to your new career.

You have now joined the salon team and about to embark on the most important stage

of your career development.

The training programme you are about to start is called the Level 2 Diploma for Hair

Professionals. The Level 2 diploma is designed to help you achieve your ambition of

becoming a professional hairdresser.

You have some amazing opportunities ahead of you, but before you start the Level 2

Diploma you need to complete the salon induction.

What you do now and over the next weeks and months, along with your attitude, your

work rate, the skills you develop, together with your honesty and personal discipline

will determine many things throughout your life.

Induction is all about getting off to a great start in your new role!

We know that, as friendly as the salon team are, working somewhere new is always a

little nerve-wracking. You will have many questions…

What do you do on your first day?

Where do you put your belongings?

Who’s who in the salon ?

What do you say to clients?

We will appoint one of our team as your mentor in order to help you settle in and to

feel part of the team as quickly as possible. To help you understand the salon

philosophy and standards of quality we have come to demand, we have prepared this

handbook known as the Salon Induction Guide.

The best way of making sure that induction works for you is by using the Induction

Checklist. On the checklist are all of the things we have identified as being important

for any new member of the team to know.

Members of the salon team will spend time going through the Induction Guide with

you and once every item on your checklist has been completed you must hand it to

the salon manager for confirmation that you have completed your induction.

Our advice to you is to set your standards high, always display the right attitude, be

friendly to your colleagues, loyal to your salon and work and train as hard as you can

to create a future for yourself in this truly fantastic industry.

All of the salon team wish you every success with your training and we look forward

to you becoming a fantastic hairdresser with a great career ahead of you.

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Your Induction Programme

The main aim of the induction programme is to help you to quickly settle into your

new job. Once you have successfully completed your induction you will be given the

opportunity to progress onto the apprenticeship programme and, we sincerely hope,

go on to become a really successful hairdresser.

The name of your salon is:

This is where you are employed and will spend most of your time.

The person with overall responsibility for you in the salon is:

Their role is to ensure the salon operates effectively and continues to be successful by

firstly attracting and then keeping clients coming back to the salon.

The person at the salon in charge of training is:

Although the other people will also be involved with your programme, the head of

training will answer any questions you have about training.

The academy you will attend is:

The role of your academy is to deliver high quality teaching and learning and also to

assess your abilities during your time on the apprenticeship.

The person responsible for you at your academy is:

Their role is to ensure you have everything you need to complete your apprenticeship

training. Please remember, how quickly you progress will mainly depend on your

approach and how you work at your training.

Cheynes Training is your main training provider and will be responsible for your

training when you start your apprenticeship programme. The government provides

funding support that allows Cheynes Training to develop and improve apprenticeship

training following strict rules in areas such as health and safety, equal opportunities

and other important subjects. You will find out much more about your apprenticeship

programme when you have completed induction.

is the Regional Training Advisor (or RTA) from

Cheynes Training who will help with your development. Once you have started your

apprenticeship programme they will visit you every few weeks to see how you are

progressing. The RTA also has other duties and these are explained in more detail

later in this Handbook.

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The Apprentice’s Role in the Salon This is a general guide to the apprentice’s role in the salon and is designed to give you an understanding of your new role; it is not intended to cover every aspect of your job and your salon will add important extra duties to this list. Job title: Salon assistant and apprentice hairdresser Responsible to: Salon manager Your salon duties will include...

Acting as an ambassador of the salon at all times.

Maintaining a suitably fashionable personal image.

Being available for work during all scheduled hours.

Helping to prepare the salon to receive clients.

Smiling and being happy at work at all times.

Welcoming clients and visitors to the salon.

Being helpful and respectful to clients and colleagues.

Undertaking all appropriate tasks allocated to you.

Helping to provide refreshments to clients and visitors.

Gowning up and preparing clients prior to treatment.

Shampooing and applying conditioner treatments.

Removing colours and toners, etc. from hair.

Preparing equipment and materials for hairdressers’ use.

Re-filling stocks of frequently used materials.

Helping to maintain a safe working environment.

Tidying and maintaining the image of the salon.

Participating in periodic work performance reviews.

Assisting in the general security of the salon.

Your training duties will include...

Attending all scheduled training sessions.

Following instructions and learning each new subject.

Providing suitable training models when requested.

Completing all project work and tests set by trainers.

Keeping safe all records of assessment.

Participating in periodic formal training reviews.

Attending special salon, and other, events as requested.

Progress to the Hair Professional Diploma will normally be achieved on completing induction.

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The Unspoken Rules

1. Make-up on and hair looking good for arrival at the salon.

2. You need to look great at all times of the day.

3. If you smoke, use mints, breath freshener and wash your hands!

4. Personal cleanliness and appearance is essential at all times.

5. Mobile phones off during salon time – and kept in staff room.

6. Always be on time for work, eager and ready to start.

7. No chewing gum or eating or drinking in the salon.

8. No bad language or swearing under any circumstances.

9. Always have a smile on your face - to both clients and team.

10. Be friendly – smile and chat to all clients.

11. Speak clearly and politely and never use slang words.

12. Watch your manners – be polite and courteous at all times.

13. Honesty – be open, honest and truthful at all times.

14. Trustworthy – do not ‘borrow’ or take anything that does not belong to you.

15. Remain loyal to your salon and to your salon team.

16. Have pride in the salon and in your work.

17. Integrity – maintain confidentiality about the salon’s practices.

18. Tolerance/acceptance/nurture and help to bring the best out in each person.

19. Take constructive criticism – it’s designed to help you.

20. Respect others and respect all salon equipment.

21. Always tidy up behind you and leave a clean position

22. Assistants – watch hairdressers and ask lots of questions.

23. Attendance is compulsory for all training sessions.

24. When escorting a client through the salon do so at a reasonable pace.

25. Do not hang around reception this can be intimidating to clients.

26. Do not criticise others – especially when they are not present.

27. Refreshments to be served in spotlessly clean cups, saucers and glasses.

28. Participate in all salon events.

29. Ensure gowns, brushes and all equipment are perfectly clean.

30. Ensure basins are clean and backwash chairs are dry.

31. Choice of music – make sure it suits the clients.

32. Choice of conversation must suit clients.

33. No invading the client’s space – do not lean in front of a client.

34. Do not talk over a client's head without including the client.

35. Never, ever sit a client at an untidy position.

36. Ensure back mirrors are free of finger prints.

37. Judge the type of magazine to present to each client.

38. Be very careful with colour, etc. on clients' clothes and on the salon floor.

39. Wipe any spillage up immediately.

40. Be aware of the type of conversation you are having within a client's earshot.

41. Don't leave client's hair uncombed after shampooing.

42. Ensure any colour is cleaned away from client's skin.

43. Remember - clients are professional friends. do not to become over friendly.

44. Have professional manners at all times, even outside the salon.

Remember, you represent our salon to the Client

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Appearance and Personal Hygiene Working in the hair and beauty industry means that it is important that we have a

suitably fashionable image.

Clothes should be stylish, smart, clean and comfortable. Trainers and jeans are not

appropriate unless really fashionable and approved by your salon manager. No

“Sunday Morning” clothes or hair are allowed in the salon.

You should always arrive at work with your hair washed and styled. When your hair

needs cutting it should be done so by a senior member of the team. A fashionable

cut and colour will be advised and personally styled to suit each individual.

Makeup should be applied and worn appropriately. Hands and nails should always be

immaculate.

For young guys, facial hair should be stylish and in keeping with the salon image

In our job we come into close contact with both clients and staff therefore personal

hygiene is extremely important. We should always arrive at work clean and showered.

Teeth and clothes should always be clean and fresh. Makeup should be reapplied after

lunch and breaks and hands should be washed after eating.

If you are a smoker please note that you are not allowed to smoke inside or in close

proximity to the salon. After smoking always wash hands, spray perfume/body spray

or aftershave. Refresh your mouth/breath using a mouth spray or mints.

Image Control Rotas

It is really important that the salon is kept as clean and tidy as possible throughout

the day. This means tidying up each position after a client has left in order that it is

in a spotless condition for the next client arriving.

Hair cuttings should be swept and removed from the floor intermittently to ensure the

salon looks tidy for clients arriving.

The salon has a rota system in place which lists specific areas of the salon that need

attention. As an apprentice, you will have a part of the rota to follow which must be

completed by the end of the night. Once you have completed the rota to the standard

expected you should then ask your salon manager to check this before leaving for the

evening.

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Key Essentials - Welcoming a Client into the Salon

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1. Smile

Your face mirrors how you feel, a smile instantly helps a client to feel at ease.

2. Eye contact

Good eye contact makes a client feel that they have your attention, you only have to catch their eyes for a split second from time to time during the conversation 3. Speech/Introducing Yourself

Speak clearly so the client doesn’t have to strain to hear. Before shampooing a client’s hair, taking a colour off or blow drying their hair for the first time you should introduce yourself by name i.e. Hello my name is Emma and I am going to be shampooing your hair for you today – Would you like to follow me through to the backwash area.....

4. Confidence

If you project self-confidence then the client will feel more at ease. 5. Body language

Body language says how confident you are and the way that you move around in the salon or the gestures you use all add to a look of confidence or nervousness.

6. Awareness

Be aware of your surroundings and what is happening notice any signs of client discomfort e.g. looking at their watch constantly - running late.

7. Anticipation

Don’t wait to be told or asked, try to anticipate the client’s needs. 8. Offer Refreshments

Make sure the client is offered various refreshments at an appropriate time i.e. coffee, tea, hot chocolate, etc.

9. Show interest

Listen carefully, use their name, remember things about them, and show you care.

10. Farewells and compliments

Try to say goodbye to the client, this shows you are aware of the client right up to the end of their visit, pay them a compliment on their hair (it must be genuine).

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Key Essentials - Taking Coats and Bags

Key Points 1 Client’s coats, scarves, hats etc.

Do not allow the client to hang their own items in the cloakroom area it must be done by a member of the team.

2 Earrings, necklaces etc.

If during a service the client removes an item of jewellery make sure that they place the item in a secure place in their pocket or in a handbag or purse etc.

3 Cloakroom

Always get the client’s coats, bags, etc. for them from the cloakroom do not let them help themselves.

4 Confirm

Ask them to check in the pockets or bag to confirm that the coat, bag, etc. is theirs, especially if there are similar items in the cloakroom.

5 Check

Make sure that the client checks that any jewellery removed during the service is still in their possession before they leave the salon.

6 Missing items In the event that a client reports a missing item you must immediately tell the salon manager or in their absence, speak to a senior hairdresser.

7 Responsibility Do not take responsibility for items belonging to clients by looking after them.

8 Suspicious persons

If you are not sure about someone, ask if they are being looked after, if you are still unsure speak to the salon manager.

9 Suspicious packages

If you find a parcel or bag that you are not sure about, do not touch it, ask if it belongs to anyone, if you are unable to find the owner report it to the salon manager.

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Key Essentials - Conversation Communication is crucial to delivering an excellence service to clients.

You must always introduce yourself to the client by name.

Your conversation should be about the client and their hair.

At the backwash, you should talk about the type of shampoo and conditioner

you are using and the benefits of the products.

You should be focused solely on the client and constantly checking that they

are comfortable and enjoying their ‘head massage’ etc. Not much conversation

will be necessary at this time other than checking that the client is at ease.

Do try not to be too predictable with your conversation, avoid things like ‘where

did you go for your holiday’ or ‘isn’t the weather good/bad’ etc. A good starting

point is ‘are you doing something special tonight?’

At no point should there be personal conversation with colleagues which can

be overheard by clients. Conversation is okay provided that the client is

included.

Do not use slang words, speak clearly and politely when addressing clients.

Good manners - always use words like, please, thank you, excuse me.

Never talk about things that may offend people such as:

What you did last night

Personal problems you may have

Negative comments about your colleagues

Religion

Sex

Politics

Terrorism

Age

Other clients

Out getting drunk, etc.

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Key Essentials - How to Serve Refreshments

Key Points 1 Offer Make sure that you offer what you can deliver, remember expectations! Make sure the client is offered a variety of refreshments i.e. coffee, hot chocolate, teas, etc. Once the client has been offered the refreshment – MAKE SURE IT ARRIVES. 2 Presentation How refreshments are presented is nearly as important as the actual refreshments themselves. People remember first impressions. Make sure that the cup and saucer are spotlessly clean and biscuits are offered. If serving water make sure the correct glass is used and a slice of lemon or lime is added if required. Pay attention to the small details. 3 Refreshment area Make sure it is clean and tidy, if the client sees you preparing refreshments in an untidy area they may question your hygiene standards. 4 Placement Make sure that the client has somewhere secure to place the refreshment without trying to balance it on a knee, ensure the client feels comfortable and relaxed. 5 Pride Be happy to offer a refreshment service. A well made, well presented coffee or tea will be very welcome to a harassed client so look happy and be proud to serve it well.

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Key Essentials - Gowning and Preparing a Client

1 Purpose

The purpose of gowning a client prior to a service is to protect the client’s clothing from the services that they are receiving. 2 Prepare Make sure that you have prepared everything you need and it is to hand. Check the gown is clean and in good condition. A towel should be available and if the client is having colour use a plastic neck sheet. 3 Apply Follow the salon procedure for gowning a client depending on the service that is being given. 4 Safety Make sure the gown is tied and the client’s collar is protected. This is the most vulnerable area and the most likely to become wet or stained accidentally. You must take responsibility for this and make sure the client does not get water or colour on their clothes. 5 Replacements If a gown or towel becomes wet, or has colour spillage on it, replace them straight away this avoids anything being transferred to the client’s clothing. 6 Removal When removing the gown make sure that no hair etc. is transferred to the client’s clothing. 7 Care Carefully hang the gown back up in the appropriate place. 8 Finishing off Place all used towels in the used towel bin - don’t leave them lying around. Make sure that you have left the basin clean and tidy for the next client.

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Key Essentials - Shampooing and Conditioning Hair

1. Prepare

Always have everything you need at hand - towels, gown, products etc. Choose the products to be used either by consultation with the client or by asking the hairdresser. (Check what conditioner is to be used and how it is to be applied).

2. Smile

Smile and introduce yourself. Use the client's name and always tell the client what is happening and what you are going to do next.

3. Protect

Carefully protect the client ready for the service, following the salon procedure.

4. Select

Choose the correct products, tell the client what you have chosen and why.

5. Comfort

Make sure the client is comfortable at all times. Offer the client the use of a massage chair and explain how they work.

6. Water

Test water temperature on your wrist before applying to the client’s scalp.

7. Head Massage and Treatments

Use the salon’s recommended procedure for head massage. Explain how the massage works and check that the client is really comfortable. The hairdresser will let you know what treatment is to be used and the correct amount of product should be applied to the scalp and worked through to the ends of the hair. The product is then massaged gently for approximately 5 minutes until absorbed.

8. Amount

Do not waste product. Always spread the correct amount into your hands before applying it to the scalp.

9. Rinse

Thoroughly rinse the hair to remove the excess product.

10. Inform Inform the hairdresser that the client is ready. Make sure the client has magazines or refreshments and they are advised of how long the hairdresser will be.

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Key Essentials – Skin Care

For more information about skin care, please visit the Apprentice Zone on the Cheynes Training website at www.cheynestraining.com.

Most people in hairdressing, especially apprentices, come into contact with mild chemicals such as shampoo, which although fairly harmless, may cause skin irritation when the skin is exposed for long periods. Other, much stronger chemicals such as colour are potentially more dangerous and should always be treated with absolute care. We aim to keep the risk of harm to an absolute minimum and to help achieve this, we ask that you follow and understand the skin care policy.

Dermatitis - the main threat. By following good practice, most problems can be prevented, however, without taking care, a condition which affects the hands can occur, this condition is known as dermatitis, sometimes called contact dermatitis; another word for dermatitis is eczema.

What is dermatitis? Dermatitis is a disease that affects the lower layer of the skin, the part that is known as the dermis. Certain substances irritating the skin cause dermatitis. It can occur in most industries but the risk in hairdressing is higher, especially for apprentices due to contact with shampoo in particular. This is because shampoo de-greases the skin taking away its natural protective oils. Dermatitis is not infectious and cannot be transmitted.

The symptoms of dermatitis. The main symptoms include: redness, itching, scaling, blistering and the skin often feels 'tight'. If allowed to get worse, the skin can crack and bleed and the problem can spread over the upper arms and body. However, if it is spotted early enough and adequate steps are taken, most people make a quick recovery.

How can we prevent dermatitis? Prevention is possible by taking care of your hands. The following points will help: Skin Care Regime

Use a pure hand cream (not scented) on a regular basis (every night before going to bed, every morning when you get up, every lunch time, etc.) Ask a chemist for advice.

Do not wear jewellery whist at work (especially rings); dermatitis often starts when the skin under rings becomes damaged.

Dry your hands thoroughly every time they become wet (eg between shampoos).

Always wear gloves when handling, mixing, applying and shampooing off colour.

Keep your hands out of soapy water whenever possible (eg wear washing up gloves when cleaning dishes at home).

Wear warm gloves whenever you are out in cold weather.

Avoid any activity that may cause the hands to become rough.

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Health and Safety in the Salon For more information about health and safety, please visit the Apprentice Zone on the

Cheynes Training website at www.cheynestraining.com

There is a legal obligation for everyone in the workplace to seek and maintain the safest

possible working environment. We expect all apprentices to follow these guidelines and

conduct themselves in such a way that they do not endanger themselves or others.

Your salon will provide initial training in aspects of health and safety during induction to

the apprenticeship programme. Additional training is given whenever the salon introduces

new work practices or new types of equipment and at any other time it is felt that more

training is required.

The salon manager is responsible for health and safety in the salon. The following guidelines

are designed as an introduction to health and safety; much more detailed information will

be given to you throughout the programme.

1. Fire prevention: At all times exits are to be clear of all materials. Any electrical

equipment thought to be faulty must immediately be taken out of use and a label

attached to the item which gives details of the nature of the problem. All fire-fighting

equipment must be kept in a prominent position. The fire code must be learned and

understood by everyone in the salon, this is displayed on the notice board.

2. Good housekeeping: The floor must be kept clean and well swept at all times.

Spillage’s must be cleaned up and dried immediately. Materials must not be placed

in doorways or on stairways. Permission must be given by the salon manager before

an apprentice uses step ladders.

3. Electrical equipment: This remains the greatest hazard in hairdressing. Great

care must be taken to ensure that all electrical equipment is switched off, unplugged

and the flex neatly stored when not in use. Loose wires, broken plugs, worn flexes

etc. MUST be reported to the salon manager immediately. Maintenance of

equipment must not be undertaken by any apprentice. When cleaning electrical

equipment, ensure it is unplugged first.

4. Handling chemicals: Special care must be taken when handling, mixing, applying

and removing any chemicals from the hair. Protective gloves and aprons are

available and should be used at all times. Please pay special attention to the Skin

Care policy.

5. Accidents: All accidents at work, however small, must be reported at once to the

salon manager. Accidents will be recorded in the Accident Book.

6. Changes in the Health and Safety at Work policy: If you wish to make any

suggestions as to the improvement of the health and safety policy, please see the

salon manager without delay. Any changes to the policy will be confirmed in writing.

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Working effectively as part of a team In the salon we all work closely as a team. Apprentice’s play a vital role in working

with both the hairdressers and others in the salon. Each day is scheduled in

accordance with the number of hairdressers and apprentices working at any one

time. The main role of the apprentice in the salon is to assist hairdressers while

looking after clients at the same time. Every day is a team effort with everyone

working together to ensure the smooth running of the salon.

Hours of Work and Attendance

Your hours of work, day off, holidays etc., will be discussed with you at your

induction with your salon manager.

Sickness Procedures

We expect every team member to make a big effort to get to work on time on the

days they are scheduled to work. If you are ill you should personally phone the

salon at 9am and ask to speak to your salon manager direct. Please do not text

about being absent from work. If you are ill for more than one day the salon

manager should be informed again the following morning so that they can make

arrangements for cover. On return to work, a meeting will be arranged with the

salon manager.

Loyalty to the Salon and Team

The salon team is like one big family and we expect every one of our team to be

truthful, honest, caring and loyal. We have a strong, loyal team and we expect all

new people joining the salon to aspire to the same values.

Attendance at Events

From time-to-time we have various team events. Sometimes these are outside the

normal working day, however, we expect every member of the team to attend.

Wages and Holidays

If you have any questions or queries about wages or holidays please speak to your

salon manager. Also speak to your salon manager before arranging or booking any

holidays – holidays should be scheduled to suit the running of the salon.

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Attending your Academy Introduction to the Head od Centre

You will be introduced to the academy Head of Centre who is responsible for guiding

you through your training. They will explain how your training programme works.

The Importance of Training

It is extremely important that at this stage you are aware of what is expected of you

and the importance of attending training sessions. If for some reason you are unable

to attend a session that you inform the trainer holding the session.

The Importance of Models

It is your responsibility to make sure you have a model for your training sessions.

We suggest that you create a model directory by speaking to family and friends.

You might also want to speak to some of the hairdressers in your salon who may

also have family needing their hair done. You should keep a note of their contact

numbers and the type of cut or colour they have so you can call on the right person.

Hairdressing Tools

You also need to think about getting the correct hairdressing tools to enable you to

attend your training sessions. Speak to hairdressers in your salon for advice.

Portfolio Pack

Your Portfolio, Learning Story and Apprentice Handbook are essential tools during

your apprenticeship, please take good care of them and keep them safe

Assessment

You will be assessed on the work you do. Assessment is a normal part of the

apprenticeship process, sometimes you will pass your assessment, other times you

will not. This is all part of learning.

Online Assessment

You will also be assessed on the theory work you do. This is usually done using

online systems that most apprentices really quite enjoy.

Product Knowledge

Products are split into four main categories; shampoos, conditioners, styling products

and finishing products. The best way to learn about products is to use them on your

own hair, read the lables on the bottles and listen to hairdressers recommending

them to their clients.

Recommending Products

When you have been trained and are more knowledgeable about the products you

can recommend them to clients. You should let them know what shampoo and

conditioners you have chosen for them and why.

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Functional Skills and GCSE Certificates

Functional skills is the name given to those skills which we all need to succeed in a

range of activities - at work, in education and training and in everyday life. They are

skills that employers in particular look for because they are required for every type of

job. There are two functional skills areas within the apprenticeship framework for

hairdressing; these are English and maths.

Functional skills are a central part of the qualifications system. They are broad,

transferable skills that help learners develop the main capabilities needed to be active

and responsible members of society.

Functional skills can be completed automatically within some GCSE qualifications. City

& Guilds offers stand-alone Workplace Functional Skills units for use within the

apprenticeships programme All functional skills achievements are recorded on a

Functional Skills Certificate.

Important. If you have GCSE Certificates in English and maths subjects,

you must let your academy Head of Centre know.

Functional skills units are designed to help learners build or plug gaps in their basic

skills using workplace evidence.

We all need Functional skills throughout our lives; they are naturally present in nearly

every job including hairdressing. Much of a hairdresser’s day-to-day work involves

using communication (talking, listening, writing things down, etc.) and numbers

(mixing products, timing development, making appointments and taking money, etc).

The most important thing to remember is that functional skills are a normal part of

your hairdressing work and you can be assessed for functional skills at the same time

as you are assessed for your Level 2 Diploma. Your assessor will advise you of the

hairdressing outcomes that you can use for the assessment of functional skills.

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The Regional Training Advisor One of the most important aspects of the training programme is the Regional Training

Advisor or RTA. The RTA’s role is to help each apprentice to get the most from the

apprenticeship programme and, by doing so, become the best they can be.

The RTA will make regular visits to each salon. During these visits, they hold meetings

with apprentices in order to assess the progress of individuals and to identify any

problems they may be experiencing. The RTA will also check that the apprentice’s

rights are being protected including equal opportunities, health & safety, safeguarding,

hours of work, etc.

The RTA also meets with those responsible for co-ordinating and delivering training in

the salon and with the salon assessors. The aim is to ensure that, at all times, the

centre is operating to national standards laid down by the awarding organisation (City

& Guilds or VTCT) for the L2 Diploma for Hairdressing Professionals and by the various

funding bodies we work with.

Above all, RTA’s, as indicated by their role title, are advisors. As such, they offer both

salon (and academy) and apprentices guidance on every aspect of the planning,

organisation and delivery, assessment, co-ordination and control of high quality

foundation training.

Although the main role of the RTA revolves around becoming a ‘friendly advisor’, there

is a need to ensure that teaching, learning and assessment standards are maintained

at all times. Through Cheynes Training, each salon or academy on the apprenticeship

programme is allowed to award NVQ certificates. The awarding organisations gives

this responsibility on the strict understanding that we will all strive to keep to the rules

laid down. For this reason, RTA’s are asked to ‘police’ certain aspects of the programme

and act as internal verifiers in order to keep the requirements.

Awarding organisations will appoint an external verifier to each compact. The external

verifier is responsible for measuring the standards of assessment in the compact. A

key aspect of the RTA’s role is to meet with the external verifier and to undertake joint

visits to salons.

Each salon is visited on a regular basis. During the visit, the RTA will check the progress

of each apprentice using a special Twelve-weekly Visit Report. The RTA will also check

that other key elements of the programme are in place.

Please note: If you need to speak to your RTA but cannot make contact, call Cheynes

Training on 0131 476 7100, we will ensure your RTA contacts you as soon as possible.

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Practising your Skills Practice blow drying in the salon on the various hair lengths listed below. Learn how to use the hairdryer, attachments and different brushes to create different looks. A - Blow dry practice with brushes/dryer – shorter hair B - Blow dry practice with brushes/dryer – medium hair C - Blow dry practice with brushes/dryer – longer hair Please use this space to record the practice you have completed

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Cheynes Training - Contact Information Cheynes Training is a part of Cheynes Hairdressing, a highly successful salon group

based in Edinburgh. Cheynes Training was formed to create and develop a range of

high quality apprenticeship programmes linked to National Vocational Qualifications.

The philosophy behind the company is very simple, a saying we have at Cheynes can

sum it up:

‘… to us, learning is not just important, it is everything!’

We believe that every single action any individual takes is the result of either the

training they have received or, the result of the training they have not yet received.

We are what we learn!

When you have successfully completed your salon induction, you will start the

Level 2 Diploma for Hair Professionals, an apprenticeship award that was designed

by salon owners.

Cheynes Training will be there to help you to get the most from your apprenticeship

programme.

The full address is:

Cheynes Training

15 Hope Street

Edinburgh, EH2 4EL

Tel: 0131 476 7100

Email: enquiries@cheynestraining.com

Website: www.cheynestraining.com