Salmon Managed Services - Developing an ecommerce website
-
Upload
salmon-limited -
Category
Business
-
view
84 -
download
2
Transcript of Salmon Managed Services - Developing an ecommerce website
SALMON MANAGED SERVICESWE DO THE HEAVY LIFTING,
LEAVING YOU TIME TO TRADE
www.salmon.com 22
Developing an ecommerce website
requires huge investment in terms of time,
money and business resource. It’s just
the start of the journey. After launch, your
site needs to be closely monitored and
managed to ensure peak performance,
especially during the busiest trading
seasons. And even when the site is under
heavy demand, you need to get on with
the primary objective of your site: growing
and profiting.
With the Salmon Managed Service, you
can protect your investment and your
brand’s reputation. Engage one of the
most experienced teams of commerce
architects and software engineers to run
day-to-day operations on your behalf.
MA
NA
GED
SER
VIC
ES
THE SALMON SOLUTION – IDENTIFYING PROBLEMS BEFORE THEY OCCUR
Salmon supports some of the largest online
retailers, such as Argos, DFS, Sainsbury’s,
Selfridges and GAME. We provide a 24x7
operational support model, including access
to all the skills that clients need to run a
modern ecommerce site. Salmon also uses
advanced systems and assets to guarantee
proactive support. We detect and resolve
issues before they lead to downtime, rather
than reacting to incidents as they occur.
Our support processes are oriented around
ITIL concepts. We provide a structured
approach that addresses incidents, problems,
performance, security, capacity, governance
and service improvement in one holistic
solution.
www.salmon.com 3
Your trading website is your most important business asset. With the Salmon Managed Service
solution, this asset is supported by a world-leading team focused on full performance with zero
downtime. With this solution, your business benefits from:
“I’m pleased that I haven’t had much experience of crisis as the site reliability has been
second to none. On those odd occasions where we do have a critical ticket or an issue
on the site, we’ve always managed to get support from Salmon within our agreed SLAs
to get the site back up and running and open to our customers.”
Clive West, Digital Director, Halfords
• A dedicated team of engineers, experienced in ecommerce systems
• A named Service Delivery Manager
• 24/7 cover, 365 days a year
• Call-off days for development items
• State-of-the-art system management tools for monitoring, alerting and log analysis,
including customer-accessible online dashboards
• SLAs providing guaranteed response time and performance targets
• Security services
• Capacity reviews prior to peak periods
• Global support
• DevOps experience
• Database review and maintenance
• User journey monitoring and analytics assessments
YOU’RE IN SAFE HANDS WITH SALMON’S FULLY HOSTED SOLUTION
www.salmon.com 4
The Salmon Managed Hosting service is charged on a monthly or annual basis, depending
on the level of support you require. There is no upfront CAPEX. Companies can select the full
service listed on page 3, or choose a bespoke package:
In today’s digital-first world, Salmon Managed Services give you the confidence and the time
you need to concentrate on your core business operations and strategies.
Contact Salmon today to discuss the best package for you.
CHOOSE A SERVICE PACKAGE TO MEET YOUR TRADING NEEDS
SALMON ESSENTIALS: Basic support to keep your site up and running
24x7x365. Offered proactively and securely, at an affordable monthly
rate.
SALMON MANAGED HOSTING: In partnership with Rackspace, Salmon
can provide cloud-based or dedicated hosting platforms for your
ecommerce sites, which are scalable on demand.
SALMON DEVOPS PACKAGE: A combined development/operations
team that can automate testing, performance and deployment. This
provides a rapid delivery cycle so that your business can launch new
features quicker than ever before.
SALMON SECURITY PACKAGE: A range of security services in addition
to our basic levels of protection, such as vulnerability assessments, PCI
compliance and EU data protection compliance.
SALMON INSIGHTS: A SaaS-based package to monitor user journeys.
Using your analytics data, our team can suggest improvements to your
user interface or site operations, and identify opportunities to increase
conversions and revenue.
SALMON PEAK TRADING PACKAGE: Salmon’s proven service for
enhanced support during peak periods, such as Black Friday week and
the Christmas trading season.
©2016 Salmon Ltd. All rights reserved. All company and product names, brands and symbols mentioned herein are brand names and/or registered trademarks of their respective owners.
For more information,email: [email protected] visit: www.salmon.com
ABOUT SALMON
Salmon is a global digital commerce consultancy
– the largest in WPP’s network of companies. We
define and deliver market-changing solutions and
customer journeys for the world’s leading brands.
Established in 1989, with operations in London, New
York, Melbourne and Beijing, Salmon clients include
AkzoNobel, Argos, Audi UK, DFS, Halfords, Premier
Farnell, Sainsbury’s and Selfridges.
Salmon Managed Services are part of Salmon’s
Delivery & Operations Services which support the
implementation of high-impact ecommerce solutions.