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Outline

Introduction to IT, SPA, manufacturing

Tbd

Salary Job Responsibilities

Incentives

Comparison

Conclusion

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Levels ofProducts and Services

Core benefit

Actual product

Augmented product

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Definition

Definition ofproduct: Anything offered to a

market for attention, acquisition, use, or

consumption that might satisfy a need or

want. (e.g. mobile phone, mp3 player)

Definition ofservices: Any activity or benefit

that one party can offer to another that is

essentially intangible and does not result in

ownership ofanything. (e.g haircut, surgery)

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Introduction IT

Provides a combination ofProducts & Services

(consumer products, industrial products)

Product : Supplies DVD drives, Computerperipherals, Hard disks

Services: Provides Product support to

customers e.g. product recommendation,

warranty, IT consultation.

Augmented

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Introduction SPA

Provides mainly services to customers

(consumer products)

Services: Massages, facials, body reflexology,healing stones, manicures, pedicures.

Products: anti-aging products, aromatherapy

oils, facial products, sun protection products,

diet meal package.

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Introduction Manufacturing

Provides mainly products ( in relation to our

presentation : industrial products)

Products : polymers (Polycarbonate, nylon,acrylic butadiene styrene)

(raw material)

Services: product recommendation andconsultancy.

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Responsibilities IT

Plan and prioritize personal sales activities and customer/prospect contact towardsachieving agreed business aims, including costs and sales - especially managingpersonal time and productivity.

Maintain and develop existing and new customers through appropriatepropositions and ethical sales methods, and relevant internal liaison, to optimizequality ofservice, business growth, and customer and satisfaction.

Use customer and prospect contact activities tools and systems, and updaterelevant information held in these systems.

Respond to and follow up sales enquiries using appropriate methods.

Monitor and report on market and competitor activities and provide relevantreports and information.

Record, analyse, report and administer according to systems and requirements.

Communicate, liaise, and negotiate internally and externally using appropriatemethods to facilitate the development ofprofitable business and sustainablerelationships.

Adhere to health and safety policy, and other requirements relating to care ofequipment.

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Responsibilities SPA

Sales and Service oriented

Good interpersonal and communication skills

Selfmotivated and energetic Accountable for all revenue generating

Accountable activities for sales target

Maintain good customer relations

Attend to customers enquires regarding theSPA

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Responsibilities Manufacturing

Maintain relationships with current customer

(plasticfactory)

Contact, visit, offer potential customers Offer sample product for new customer for

trial

Organize and inform schedule ofshipment tocustomer and regional and head office.

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Incentives

SPA Opportunity to travel and overseas posting.

Good basic salary plus commission

IT Medical benefits

Able to claim taxi fares should there be a need to workbeyond 9pm

Able to purchase company products with a discount of15%

Manufacturing Medical and transport benefit

Insurance

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Salary

IT :

Basic pay 2.2-2.4K

Commission varies with sales SPA:

Around 1.5-1.8 K

Commission varies with sales

Manufacturing :

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Responsibilities

IT SPA M

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Incentives

IT SPA Manufacturing

Opportunity to travel and

overseas posting

Medical benefits

Good basic salary plus

commission

Able to claim taxi fares

should there be a need towork beyond 9pm

Able to purchase company

products with a discount of

15%