Salesforce vs Crm
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Helping our Customers become more Productive, Profitable, Competitive and Secure. Salesforce.com vs. Microsoft Dynamics CRM – Who Wins in the Cloud?
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- 1. Salesforce.com vs. Microsoft Dynamics CRM Who Wins in the Cloud?Helping our Customers become moreProductive, Profitable, Competitive and Secure .
2. PresentersJeff WoodsSr. BDM, Dynamics CRMJeff Woods is the CRM BDM for Tribridges West Region. Withover 12 years in the CRM industry, Jeff has been exposed timeand again to the main players in the market today.Joe AlexanderSolutions Consultant, Dynamics CRMJoe Alexander is a Solution Consultant for Tribridge. With over10 years of CRM experience, he assists clients in the selectionprocess.www.tribridge.com | 1 (877) 744-1360 | [email protected] 3. Todays AgendaComparison: Salesforce.com & MicrosoftDynamics CRMWhat Customers SayQ&Awww.tribridge.com | 1 (877) 744-1360 | [email protected] 4. Unanimously CRM Leaders Analyst Perspectives Gartner, Forrester & Nucleus Research Both solutions are Leaders in upper quadrant for Gartner and Forrester Sales & Service markets Nucleus on Microsoft CRM: #1 CRM Vendor for Usability (May, 2011) Cowen Report on Salesforce.com (CRM) May 16, 2011 1Q Expectations Too Low, but Things are Getting More Difficult: Microsoft is no joke. Our checks with both Oracle and CRM reps in the field indicate that Dynamics CRM is finally here, the price is right and its for real.www.tribridge.com | 1 (877) 744-1360 | [email protected] 5. Salesforce.com At A GlanceCRM & CollaborationIT and Development Sales & Marketing Force.comCloud Heroku Service Cloud Database.com Chatter Remedyforce Jigsawwww.tribridge.com | 1 (877) 744-1360 | [email protected] 6. Salesforce.com Highlights Generally high initial adoption Community based feature prioritization(IdeasExchange) is popular Quality references across many industries AppExchange readily available add-ons Force.com platform gaining traction Strategic alliances (Google Desktop) and acquisitions(Radian6) for enhanced functionalitywww.tribridge.com | 1 (877) 744-1360 | [email protected] 7. Salesforce.com Advantages Provides customers with a range of solutions like customer analytics, document application, marketing automation etc The software offers the most flexible CRM solutions that serves almost all business needs. The tool can be installed easily across a wide range of departments and in turn achieve customer satisfaction. You can integrate it with other customer solutions. You can easily access your business data using Salesforce.coms sales force automation. Salesforce.coms AppExchange helps users work more efficiently and add some value of every part of the customer lifecycle.www.tribridge.com | 1 (877) 744-1360 | [email protected] 8. Salesforce.com Weaknesses Cloud-Only Professional Edition lacks common features available in other CRM systems Enterprise and Unlimited Editions have high Total Cost of Ownership (TCO) No Service Level Agreement Integration with existing productivity software and line-of- business (LOB) applications can be challenging Serious limitations around Reporting & Analyticswww.tribridge.com | 1 (877) 744-1360 | [email protected] 9. Functionality Weaknesses Cant do exception reporting, such as Accounts withoutOpportunities No cross-object workflow, such as updating an account statusfield based on closing a case Salesforce relies on partners for complex analytics.(Gartner MagicQuadrant for SFA, July 2010) Salesforce is weaker for marketing, field service, customeranalytics, customer data management, and eCommerce. (TheForrester Wave: CRM Suites For Large Organizations, Q2 2010)www.tribridge.com | 1 (877) 744-1360 | [email protected] 10. Microsoft Dynamics CRM At A Glance CRM & Collaboration IT and Development Sales xRM Service SharePoint Marketing Office 365 Outlook Interface SQL Serverwww.tribridge.com | 1 (877) 744-1360 | [email protected] 11. Microsoft Dynamics CRM Highlights Can scale from few to thousands of users (benchmarked at100,000 users) Integrates easily and can be utilized as a platform for line ofbusiness applications (xRM) Offers the ability to migrate your data from online version Embeds in Outlook for quick usability and familiarity Low TCO (total cost of ownership) Multi-tenancy allows for several instances of CRM (on-premiseonly) Microsoft includes 3 out-of-the-box end-user experiences withlicense or subscription (vs. Salesforce.com: 1)BrowserNative Outlook (not a plug-in or 3rd party)Mobilewww.tribridge.com | 1 (877) 744-1360 | [email protected] 12. Microsoft CRM Advantages 5 GB of storage versus 1 GB in Salesforce.com Professional Edition 200 workflows versus none in Salesforce.com Professional Edition Your choice of a hosted CRM, on-premise CRM, or hybrid CRMdeployment model Tighter Microsoft Excel integration than Salesforce.com Easy integration with Microsoft tools whereas Salesforce.com is difficultto integrate with Microsoft tools. Capable of accessing any data offline. Microsoft Dynamics CRM is designed to allow customers to easilycustomize data types, workflows, role-based views through solutioncapabilities.www.tribridge.com | 1 (877) 744-1360 | [email protected] 13. Microsoft Dynamics CRM Disadvantages There are fewer applications on MicrosoftsMarketplace compared to SalesForcesAppExchange. The feature to record sales message and to track acustomer through sales message is not available. IE is currently the only supported browser. There are basic hardware requirements (2 servers)to run the on-premise software. There is no Request Update function.www.tribridge.com | 1 (877) 744-1360 | [email protected] 14. Microsoft CRM Rollup 8Rollup 8 Feature Microsoft SalesForce Mobile 3 devices per XCharge for each device user iPad has access to OOB X Chatter client and Custom CRM entities iPad has embeddedXSeparate add on product dashboards * Multibrowser support X X *Read Only Optimized X X Screens with Edit optionwww.tribridge.com | 1 (877) 744-1360 | [email protected] 15. What Tribridge Customers Say Helping our Customers become more Productive, Profitable, Competitive and Secure . 16. What Tribridge Customers SayCustomer TrendA high percentage of our Dynamics CRM business continues to come from companies who are switching from Salesforce.comOur ResearchMore than 30 interviews with former and current Salesforce.com customers ranging from 25 to 3000 seats (primarily users of the Enterprise and Unlimited editions)Based on 100% customer testimonywww.tribridge.com | 1 (877) 744-1360 | [email protected] 17. What Tribridge Customers SayIT InvolvementTotal Cost of Ownership & Deployment ChoiceBuyer Beware Of Deep DiscountsOutlook/Desktop ExperienceSecurity Model & IntegrationReporting and AnalysisPlatform Development LanguageMobilityFUD Factorwww.tribridge.com | 1 (877) 744-1360 | [email protected] 18. Who Wins in theCloud?Helping our Customers become moreProductive, Profitable, Competitive and Secure . 19. CRM Microsoft CRM Gains MarketMSCRM vs. Salesforce.com Seat Count Growth Comparison3,500,0003,000,0002,500,0002,000,000MSFT1,500,000 SFDC1,000,000500,0000 2000 2005 2009 2011 2012 SalesForce.com average seat count percustomer is less than of Microsoftswww.tribridge.com | 1 (877) 744-1360 | [email protected] 20. Salesforce vs. Microsoft PricingEditionsList Price /EstimatedStreet Price / User / User / MonthDiscountMonthContact $5n/a n/aManager(5 users max)Group$25n/a n/a (5 users max)Professional $6525% $45-50Enterprise$12540% $65-90 vs. Dynamics CRM Online List price:Unlimited $25050%$120 $44/user/monthwww.tribridge.com | 1 (877) 744-1360 | [email protected] 21. Microsoft CRMs Power Of Choice On-Premise Online Control & ownership Rapid implementation Strategic capabilitiesAnywhere-access Advanced integrationLow, per user monthly feewww.tribridge.com | 1 (877) 744-1360 | [email protected] 22. Research & Development CommitmentsSales & Marketing Expenditures Research & Development MicrosoftSalesForce $9 Billion >48% of RevenueMicrosoft, Oracle, Intel, SAP, IBM, etc.
