SalesforceCloud Platform

● Designed to simplify the development and deployment of cloud-based applications.

● Force.com is a PaaS - not a CRM

● It provides the infrastructure needed for any business application.

Force.com

Force.com platform have many clouds for different business purposes.

Sales Cloud(Salesforce)

Service CloudData Cloud(Data.com)

Marketing Cloud(Exact Target / Marketo)

Collaboration Cloud (Chatter)

Analytics Cloud(Wave)

Heroku(PaaS)

Force.comClouds

Force.com

“● Is a cloud-based application designed to help your

salespeople sell faster and automating tasks salespeople do every day.

● Lets developers rapidly create and deploy cloud applications.

● Delivers out-of-the-box tools and services to automate your business processes, integrate with external applications.

Sales Cloud - CRM

“

Sales Cloud

● Standard Objects● Visual Layouts (UI)● Admin console for

configuration● User identity● Integration● Approval process

● Data Storage● Workflows and

validation rules● Reporting● Security, roles and

profiles

standard functionality

● Accounts● Contacts● Leads● Opportunities● Products● Campaigns

● Contracts● Files Attachments● Cases● Events● Tasks

Sales Cloud

Salesforce standard objects

“● Service Cloud is a customer support solution

designed for businesses.● Agents/Call Center can monitor and respond to all

customer channels from one screen.● CTI integration.● Cases management.

Service Cloud

Chatter Collaboration Cloud

● A social network that enables companies to connect customers, partners and employees.

● Agents/Call Center can monitor and respond to all customer channels from one screen.

● Share knowledge● Create user Groups● Polls

● Propose new Ideas● Feeds & Topics● Files sharing

“● Data.com: is an online business directory of

companies and business professionals that is built, maintained and accessed by a worldwide community of over a million subscribers.

● Marketo: create, automate and measure engaging campaigns across all your marketing channels.

● Wave: a data exploration tool. Muti-channel.

Data, Marketing & Analytics Clouds

Focus on building, not the infrastructure

● Heroku lets you deploy, run and manage applications written in open languages and frameworks such as Ruby, Node.js, Java, Python, Clojure, Scala, Go and PHP.

● Heroku handles compilation, dependencies, assets and executables so you can focus on creating apps.

Heroku

● Github and Docker integration

SalesforceArchitecture

Apex Programming languageMultitenant

& API

APEX programing language

Apex class versions

Usage

● Go beyond the standard functionality.● Data manipulation language (DML).● Complex business processes and transactional logic.● Trigger and Store Procedures.● Schedule Jobs.● Asynchronous Process (@future).● Batch processing.● Create and expose REST API for integration.

Sintaxis

● Strongly typed & Object oriented

● Apex is based on Java● Syntax looks like Java

Multitenancy

Multitenancy is the technology that clouds use to share IT resources cost-efficiently and securely.

Releases, Change control & Unit testing

● Salesforce instances receives 3 complete releases per year.

● We use Jenkins as continuous integration tool and deployments.

● Change Sets for admins.● Salesforce requires your code be tested and covered by

unit testing over 75%.

“． DeveloperForce: 2.1 million registered developers and

there are currently 130 developer user groups in the ecosystem.

． Force.com "Most Valued Professionals" (MVPs).

． Webinars and social communities (twitter #askforce)

． Pilot programs

Salesforce community

Dreamforce

Lightning, Lightning Experience & Thunder IoT

● REST API *● SOAP API● Tooling API● Chatter REST API● Bulk API● Analytics REST API *

Salesforce Platform APIsIntegration

● Metadata API● Streaming API *● Apex REST API● Apex SOAP API● Data.com API● Wave REST API (pilot)

@breathingcode

about.me/lucasbuyo

+LucasBuyo

Lucas BuyoCloud Architect

Developer

Thanks!