Salesforce Market Share

Wendy Close Director Customer Researchwclose@salesforce.com

Salesforce is the World's #1 CRM App

18.4%

#2 (12.1%)

#3(9.1%)

#4(6.2%)

#5(3.8%)

Customer Relationship Management (CRM) Apps

Source: Gartner, Inc. Market Share: All Software Markets Worldwide 2014, March 31, 2015

All others(50.4%)

And the World’s Number #1 Cloud CRM App Over 4x the Size of Closest Competitor

39.5%

#2(8.7%) #3 (7.6%)

#4 (3.5%) #5 (2.3%)

All others(38.4%)

CRM Cloud Apps

Source: IDC, WW Public Cloud Tracker market share and forecast 2013, 9.10.14

Sales Cloud is the World's #1 Sales App

Sales Apps

Source: Gartner, Inc. Market Share: All Software Markets Worldwide 2014, March 2015

41.4%

#2(13.4%)

#3 (13.4%)

#4 (8.7%)

All others(23.1%)

Service Cloud is the World's #1 Customer Service and Support App

Customer Service and Support Apps

Source: Gartner, Inc. Market Share: All Software Markets Worldwide 2014, March 2015

15.7%

#2(12.7%)

#3 (9.4%)

#4 (6.9%)

#56.2%

#65.6%

All others(43.5%)

Salesforce Leads in Cloud Apps

Cloud Apps

Source: IDC, WW Public Cloud Tracker market share and forecast 2013, 9.10.14

12.5%

#2(5.5%)

#3 (5.0%)

#4 (4.1%)

#5(3.5%)

All others(69.6%)

Salesforce Leads in Cloud Platforms for Building Cloud Apps

Cloud App Platforms

Source: IDC, WW Public Cloud Tracker market share and forecast 2013, 9.10.14

21.9%

#2(14.8%)

#3 (4.0%)

#4 (1.2%)

All others(58.1%)

Thank you