May 2016

Sa les fo rce Communi t ies

Salesforce Communities

SALESFORCE COMMUNITIES OVERVIEW

Online platform that facilities the collaboration and connect customers, partners or employees

Customer Communities enable customer self-service, extend business processes, and build deeper customer relationships

Partner Communities increase sales through resellers, distributors, agencies, and brokers

Employee Communities drive employee productivity and engagement across your organization

Salesforce Communities

SALESFORCE COMMUNITIES FEATURES

Take the advantage of all the benefits of salesforce platform

Allow members creation and collaboration on cases, opportunities or campaigns

Accessibility and responsive design for desktop and mobile devices

Branding the community and drive more sales by connecting customers, partners, employees

Manage social feedback, content, engagement, and workflow all in one place

Using same security model than the rest of salesforce modules (sales, service…)

Salesforce Communities

Community builder for easily community creation (drag and drop) and contribution for different languages

Jaguar – The Art of Performance

THE CHALLENGE

The main objective is to create a community site to manage events and engage customers and prospects

Salesforce Communities

BRANDING Positioning the company in

the market and engage current and potential

customers

CUSTOMER BASE Expansion of Customer Base with high-quality knowledge management

CUSTOMER SATISFACTION Increase customer satisfaction via social networks. and word of mouth

INCREASE SALES Marketing efforts for faster and increased sale conversions

Event subscription allow to customers and

dealers to add new customers into the system to

give them the ability to subscribe to events

BUSINESS PROCESS

Covering all the stages for the business process

Salesforce Communities

Customer and lead catchment

catching prospects and customers

Pre event management manage the event

subscription and profile. Check driving tips, FAQs…

Event management get results, rankings, race

videos in the profile

Post event management marketing could have more information for the cross & up selling process to send

special offers

ARCHITECTURE

Integration as a key factor

Events Mailing

Login

Customers

Content

Reports

Qualification

Public data

Integration

Campaings

Leads Contacts

MultimediaContent

Customer Community

Cone tracking

Race Videos

Salesforce Communities

WALKTHROUGH Salesforce Communities

Demonstration of the community site

Go to Site

the key is always you!

THANKS

Consulting, IT & Outsourcing Professional Services