Salesforce Case Management Apps

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Case Management Apps Follow us @icsfdc May 23rd, 2013 www.InternetCreations.com

description

We offer Case Management Apps for Salesforce Service Cloud that are sure to help your organization save time, save clicks, and operate more efficiently.

Transcript of Salesforce Case Management Apps

Page 1: Salesforce Case Management Apps

Case Management Apps

Follow us @icsfdc

May 23rd, 2013

www.InternetCreations.com

Page 2: Salesforce Case Management Apps
Page 3: Salesforce Case Management Apps

@icsfdc

Agenda

1. Email to Case Premium2. Case Merge Premium3. Case Split4. Case Flags5. Internet Creations Labs

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1. Email to Case Premium

○ Extends the basic functionality of Salesforce.com's standard email to case.

○ Add a comment and send an email in one click○ Inbound emails create clean Case Comments○ Auto Create new Contacts○ Canned Comments with Merge Fields○ Email Loop Protection○ Drag & Drop Attachments○ Add To, CC, and BCC Recipients with type-ahead

search

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AppExchange Listing:http://ic.force.com/e2cp

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2. Case Merge Premium

○ Enables authorized users to find duplicate Cases and merge them together.

○ Duplicate Case Indicator ○ Automatically redirects inbound emails to the new

Case○ Everything is archived○ Merge your favorite fields○ List view merging

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AppExchange Listing:http://ic.force.com/cmp

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3. Case Split

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○ Split unrelated issues into new Cases.

○ Easily move or clone data from an existing Case to a newly created Case

○ Choose what's copied○ Supports standard and custom objects

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AppExchange Listing:http://ic.force.com/cs

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4. Case Flags

○ Monitor your organization's response times with Cases via color coded flags.

○ Measure initial response time○ Let flags age only during your business's hours of

operation.○ Account-Specific Hours

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AppExchange Listing:http://ic.force.com/cf

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Free Case Apps for Salesforce

○ From the development labs of Internet Creations:

○ Add Me as Case Team Member○ Take Ownership for Cases○ Change Case Ownership Plus

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http://www.internetcreations.com/labs/

Page 9: Salesforce Case Management Apps

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www.InternetCreations.com

Questions?

AppExchange: ic.force.com/appexchangeFacebook: Facebook.com/WeAccelerateServiceTwitter: @icsfdc