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Sales ForceAutomation SoftwareSearchCRM.com Product Directory2008 EDITION

Welcome to SearchCRM.com’s Sales Force Automation Software ProductDirectory. This directory was designed to be a valuable resource for those gettingstarted with research or evaluating vendors in the sales force automation market.

In the listings below, you’ll find basic information about the major vendors in thesales force automation market and the products they sell. Each listing is accompa-nied by a short description and a long description, including limited informationabout functionality and product use. You’ll find products for businesses of all sizesas well as products that can be deployed on-demand and on-premise. Use this listto get started with the evaluation process. For more information about any of theproducts or to speak to a sales representative, please visit the vendor website orproduct website.

SearchCRM.com will launch a series of directories throughout the year to addressunique segments of the CRMmarket. To view the entire collection of CRM productdirectories, click here. If you’d like to submit a product listing to be included in afuture directory, click here.

Happy shopping!

For questions for the editors or to make suggestions for improving the directory,write to us at editor@searchcrm.com.

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 2

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

Welcome!

SAASOR ONPAGE VENDOR PRODUCT SERVICE PREMISE

4 CDC Software Saratoga CRM s

4 Consona CRM Onyx CRM s

5 FrontRange Solutions GoldMine Enterprise Edition s

5 Infor Infor CRM Epiphany s

6 Maximizer Software Maximizer CRM Sales Force sAutomation

6 Microsoft Microsoft Dynamics CRM 1 s

7 NetSuite NetSuite CRM+ 1

7 Oracle Oracle E-Business Suite s

8 Oracle PeopleSoft Enterprise Sales s

8 Oracle Siebel Sales 1 s

9 RightNow Technologies RightNow Sales 1

9 Sage Software ACT! By Sage 1 s

10 Sage Software Sage SalesLogix s

10 Salesforce.com Salesforce SFA 1

11 SalesPage SalesPage CRM s

11 Salesplace Salesplace CRM 1 s

12 SAP SAP CRM 1 s

12 SugarCRM SugarCRM Sales Force Automation 1 s

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 3

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

LEGENDVendor: Vendor/developer of product at directory press timeProduct: Product name1 SaaS or services: technology available as SaaS, hosted, on-demand, ASP andWeb Servicess On-premise: software or systems on premise2 Descriptions were written by the SearchCRM.com editorial team based on information gathered from vendorwebsites.

Index at a GlanceClick on the product name at left to jump to a longer description.

CDC SOFTWARE

Saratoga CRM

Saratoga CRM’s sales force automationsystem lets users track and manage allprospects and relationships throughoutthe sales process. s

COMPANY WEBSITE: www.saratoga-systems.comFOUNDED: N/ASUMMARY: Saratoga CRM allows usersto manage all accounts with integratedemail, calendar, notes and relevantback-office information. The systemallows users to produce and analyzecustomized reports, profile and scoreleads as they are tracked through thesales cycle, analyze the sales pipelineand forecasting, and record customerrelationship history. Saratoga CRM’sVisual Advisor analytics package pro-vides users with tools that allow themto view detailed contact history andinformation on any individual orprospect organization. The analyticspackage also alerts users to deal-breakers and critical influencers inevery deal. 2

PRICING: Declined to provide pricing.

CONSONA CRM

Onyx CRM

Onyx CRM aims to increase saleseffectiveness and revenue throughprocesses automation, data captureand reporting. s

COMPANY WEBSITE: www.consona.comFOUNDED: 1994SUMMARY:Onyx CRM provides anon-premise CRM product for the enter-prise. Onyx automates sales processesand data capture in online sales, chan-nel sales, inside sales and field sales.From marketing to account manage-ment and customer support, companieshave insight into all activities to helpensure that customers are handledappropriately by all customer-facingteams. Managers and sales staff canreview and manage their opportunitypipeline to chart progress againstsales goals, forecast revenue andtrack data. 2

PRICING: Based on 100 users, the listprice of the Onyx CRM Suite is $1,750per named user. This includes coreCRM functionality (sales, service,support and marketing), operationalreporting and workflow managementtools. Specialized suite enhancementsmay be purchased and can includeMobile Products.

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 4

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 5

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

FRONTRANGE SOLUTIONS

GoldMine Enterprise Edition

FrontRange Solutions’ GoldMineEnterprise Edition includes salesmanagement tools that provideorganizations with the ability tomanage the entire sales process.s

COMPANY WEBSITE:www.goldmine.comFOUNDED: 1989SUMMARY:GoldMine Enterprise Edition’ssales management functionality helpsroute, manage and prepare quotes andclose sales opportunities in real time.The product’s dashboard provides real-time viewing and reporting and a cus-tomizable homepage that gives userseasy access to data. GoldMine Enter-prise Edition’s sales lifecycle manage-ment tool gives managers the abilityto assign opportunities via territories,products or business rules. The prod-uct’s sales forecasting functionalityincludes quota tracking, forecast audittracking and more. GoldMine EnterpriseEdition’s additional capabilities includequote management, interactionmanagement and business processautomation.

PRICING:GoldMine Enterprise Editionstarts at $1,395.

INFOR

Infor CRM Epiphany

Infor CRM Epiphany’s sales productgives sales professionals accessto extensive, detailed customerinformation so they can close salessuccessfully. s

COMPANY WEBSITE: www.infor.comFOUNDED: 2001/2002SUMMARY: Infor CRM Epiphany’s salesproduct provides organizations withcustomer intelligence and simplifies theordering and configuration process ofcomplex products. Data from across theenterprise is centralized in the product,giving sales professionals access to theentire scope of every customer’s previ-ous interactions with the organization,through all stages of the sales cycle.The product aims to streamline thequote-to-order process, shorten thesales cycle and limit product config-uration and pricing errors. Infor CRMEpiphany’s additional sales featuresinclude lead routing and prioritization,contact management, opportunity andpipeline management, and mobileaccess. 2

PRICING:Declined to provide pricing.

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 6

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

MAXIMIZER SOFTWARE

Maximizer CRM Sales ForceAutomation

Maximizer CRM’s Sales ForceAutomation component allows salesprofessionals to collaborate on salesopportunities, manage the salespipeline and create sales forecasts. s

COMPANY WEBSITE:www.maximizer.comFOUNDED: 2002SUMMARY:The sales force automationfunctionality in Maximizer CRM allowsfor the accessing and sharing of infor-mation across sales, marketing and cus-tomer service departments. Leads andcontacts can be entered and retrievedthrough the desktop client, Web accessor on handheld or smartphone devices.An unlimited amount of detailed cus-tomer information is sorted, stored andaccessible at any time. The product’smanagement dashboard gives man-agers a look at opportunities, leads,cases and account status and providesreal-time updates on daily, weekly ormonthly metrics. The product inte-grates with Microsoft Office andMicrosoft Outlook, and mobile andWeb access is available. 2

PRICING:Maximizer CRM is availablein four editions: Entrepreneur, Group,Professional and Enterprise. Pricingstarts at $229 for Entrepreneur Edition.

MICROSOFT

Microsoft Dynamics CRM

Microsoft Dynamics CRM is a fullyintegrated CRM system that isdesigned to enhance a company’ssales, marketing and customerservice processes.1s

COMPANYWEBSITE:www.microsoft.comFOUNDED: 1975SUMMARY:Microsoft Dynamics CRMgives sales professionals real-timeaccess to leads, provides a completeview of customer data, and identifiesup-sell/cross-sell opportunities, allow-ing sales reps to close deals quickly andefficiently. The product is tightly inte-grated with key Microsoft products andtechnologies and can be customizedand integrated with third-party applica-tion tools as needed. Additional salesfeatures include lead and opportunitymanagement, account and contactmanagement, territory management,forecasting and sales analytics, andoffline/mobile access. 2

PRICING:Microsoft Dynamics CRM(server-based) can ballpark anywherefrom $1,000 to $2,000 per nameduser. This is the one-time cost of thesoftware alone. Any implementation,customization, training, support andrequired hardware would also have anassociated cost. Microsoft CRMOnlinecosts around $40 to $60 per user permonth. For more information, visit theMicrosoft dynamics “how to buy” page.

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 7

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

NETSUITE

NetSuite CRM+

NetSuite CRM+’s online sales forceautomation allows users to streamlinesales cycles and serve customers moreefficiently. 1

COMPANYWEBSITE:www.netsuite.comFOUNDED: 1998SUMMARY:NetSuite CRM+ is a hosted,Web-based CRM application thatincludes sales force automation (SFA),marketing automation, customer sup-port and service products. NetSuite’sSFA offers users team selling, territorytracking and assignment, opportunitymanagement, incentive managementand quote generation, among othercapabilities. NetSuite’s team sellingcapability allows users to track multiplemembers of the sales team based oncustomer records and sales transac-tions. The product also features anoffline sales client that allows sales repsto access and update leads, prospects,customers and contacts without Inter-net access when on the road. NetSuiteSmall Business is available for small andmedium-sized businesses (SMBs) andallows companies to add functionalityas they grow. 2

PRICING:NetSuite CRM+ costs $129per user per month.

ORACLE

Oracle E-Business Suite

Oracle E-Business Suite’s SalesApplications use enterprise informationand selling tools to accelerate thesales cycle. s

COMPANYWEBSITE:www.oracle.comFOUNDED: 1977SUMMARY:Oracle E-Business Suite’s SalesApplications provide organizations withthe tools to increase selling effective-ness across sales, marketing, service,fulfillment and finance divisions. OracleSales integrates with other E-BusinessSuite applications including OracleMarketing and Oracle Service. Theproduct’s iStore e-commerce applica-tion lets companies build, manage andpersonalize their Internet storefront.Oracle Sales’ additional functionalityincludes incentive compensation man-agement, partner management, tele-sales and a proposals application. 2

PRICING: Licensing for marketing is$4,995 and $1,098.90 for support perapplication user. For additional details,see the full price list: http://www.oracle.com/corporate/pricing/applications-price-list.pdf

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 8

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

ORACLE

PeopleSoft Enterprise Sales

The PeopleSoft Enterprise Salesproduct helps to increase operationalefficiency and lower selling costs byintegrating sales processes acrossthe enterprise. s

COMPANYWEBSITE:www.oracle.comFOUNDED: 1977SUMMARY:Summary: Oracle’s PeopleSoftEnterprise Sales Product provides real-time views for sales pipeline and oppor-tunity management and includes con-text-specific selling knowledge basedon competitors, partners and the mar-ket. The product’s role-based interfacecan be configured and personalized tomeet the user’s needs. Access to cus-tomer data and applications is availablethrough mobile and wireless devices.Additional capabilities include ordercapture, services management andstrategic account planning. 2

PRICING:Component pricing starts at$750 and goes up to $11,995 dependingon the component per application user.For additional details, see the full pricelist: www.oracle.com/corporate/pricing/peoplesoft-price-list.pdf

ORACLE

Siebel Sales

The Genesys Customer InteractionManagement platform deploysand manages inbound and outboundcustomer interactions, including voice,email, multimedia and work items. 1s

COMPANYWEBSITE:www.oracle.comFOUNDED: 1990SUMMARY:Siebel Sales is designed toimprove forecast accuracy, pipeline visi-bility and sales effectiveness by manag-ing the creation of quotes, proposalsand any configured products or servicesthe user requires. The product is inte-grated with the Siebel Enterprise prod-uct family, including CRMOn Demand.Siebel Sales gives users a total view ofthe customer, including service history,order management, interactions andaccount profiles. The Siebel Forecastingtool allows sales organizations to man-age revenues and forecasting and runreal-time analyses of revenues, profitmargins and close dates. Additionalfeatures include territory management,integration with Microsoft applications,opportunity management and salesmethodologies. Siebel Sales is alsoavailable on-demand. 2

PRICING:Siebel Sales pricing is $3,750per license and $825 for softwareupdate license and support perapplication user.

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 9

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

RIGHTNOW TECHNOLOGIES

RightNow Sales

RightNow Sales supports frontlinesales and sales lead management teamsand is designed to provide them withthe information they need for salesefficiency. 1

COMPANYWEBSITE:www.rightnow.comFOUNDED: 1997SUMMARY:RightNow Sales can provideorganizations with a variety of tools tomanage and prioritize relationships andopportunities, gain insight into the salespipeline and more accurately forecastrevenue. The product supports complexsales processes, and it guides workflow,provides role-based reports and dash-boards, and allows users to integratesales interactions with other interactiontypes, making for a consistent customerexperience. Additional capabilitiesinclude contact, account and task man-agement, opportunity management andforecasting, lead management, territoryand quota management, and integrationwith Microsoft Outlook. 2

PRICING:RightNow’s per seat pricingbegins at $100 per user per monthwith a one-year subscription.

SAGE SOFTWARE

ACT! By Sage

ACT! By Sage is a contact, customerand sales opportunity managementsystem. 1s

COMPANYWEBSITE:www.sagecrmsolu-tions.com/FOUNDED: 1976SUMMARY:ACT! aims to help users organ-ize, access and manage their customerinformation. ACT! supports desktop,laptop, Web browser and handhelddevice access methods that work witha centralized database. Sage Softwarealso offers ACT! Premium products thatinclude all ACT! features and providesales teams and workgroups with addi-tional functionality in the areas of cen-tralized administration, team schedul-ing, enhanced opportunity tracking andadvanced data security. ACT! can alsobe partner or customer hosted usingthe ACT! for theWeb product. 2

PRICING:ACT! is priced at $229 per user.ACT! Premium (for sales teams) costs$399.99. ACT! Premium for Web costs$399.99. ACT! Premium Dual Access(Windows-based ACT! Premium andbrowser-based ACT! Premium for Webin a single user license) pricing beginsat $529.99 per user.

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 10

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

SAGE SOFTWARE

Sage SalesLogix

Sage SalesLogix is a CRM product thatincludes sales automation, marketing,customer service and support, andmobile automation products. s

COMPANYWEBSITE:www.sagecrm-solutions.com/FOUNDED: 1976SUMMARY:Sage SalesLogix’s sales soft-ware automates key sales processes,allowing users to manage all aspectsof the sales cycle and monitor, trackand forecast sales activity in a singleapplication. Users can access SageSalesLogix over a network or on theWeb, offline or through wirelessdevices. Sage SalesLogix’s real-timedashboard view of the sales pipelineallows users to analyze and manage thesales pipeline, and integrated reportsgive managers detailed information onindividual or team effectiveness. Theproduct also includes opportunity man-agement, back-office integration andintegration with Microsoft Outlook. 2

PRICING:Sage SalesLogix v7.2 pricingbegins at $795 per user license, andSage SalesLogix Mobile v5 pricingbegins at $295 per user license.For more details, visit www.sagecrm-products.com or call (800) 643-6400.

SALESFORCE.COM

Salesforce SFA

Salesforce SFA provides sales teamswith a complete customer view thatis shared with sales and marketingin real time. 1

COMPANYWEBSITE:www.salesforce.comFOUNDED: 1999SUMMARY:Salesforce SFA is an on-demand product that can be cus-tomized based on the user’s needs.The product’s lead management featureoptimizes lead flow across sales andmarketing and gives sales reps instantaccess to the latest prospects. Theopportunity management feature pro-vides a single place for updating infor-mation, tracking opportunities andrecording opportunity-related interac-tions. Salesforce SFA’s mobile CRMcapabilities allow sales reps to stayconnected to the office while on theroad via BlackBerry, wireless PDAs orlaptops. The product is integrated withMicrosoft Office products. Additionalfeatures include global forecasting,territory management, workflowautomation and contract manage-ment. 2

PRICING:Declined to provide pricinginformation.

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 11

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

SALESPAGE

SalesPage CRM

SalesPage CRM documents entirecustomer lifecycles in a single,consolidated product. s

COMPANYWEBSITE:www.salespage.comFOUNDED: 1983SUMMARY:SalesPage CRM offers market-ing automation, sales management,customer service and support, andreporting and analytics. The productprovides multiple methods for extract-ing and analyzing data, including simplesearch tools, expansive query tools andreporting capabilities. The product’ssales management capabilities includeterritory management, forecasting,opportunity management, and quoteand proposal generation. Sales data canbe analyzed across a timeline, allowingmanagers to evaluate progress towardestablished sales goals or forecastfuture demand. 2

PRICING:The overall cost of a SalesPageCRM implementation consists of threecomponents:• SOFTWARE: One-time fee based onvolume of concurrent users, list pricestarting at $1,400 per concurrent seat.• PROFESSIONAL SERVICES: Requirementsand planning, configuration, customiza-tion, data conversion, system integra-tion, deployment, training and docu-mentation.• sUPPORT + MAINTENANCE: 17% of listprice of software licenses.

SALESPLACE

Salesplace CRM

Salesplace CRM is built on the IBMLotus collaborative platform and isdesigned specifically for Lotus Notesand BlackBerry. 1s

COMPANYWEBSITE:www.salesplace.comFOUNDED: 1994SUMMARY:Salesplace CRM has four mod-ules; sales, marketing, customer serviceand mobility. These modules can bepurchased as a full package or individu-ally, based on need. Salesplace CRM’ssales tools manage activities, communi-cations, leads, opportunities, accounts,forecasts and quotes, aiming to shortenthe sales cycle, increase close rates and,ultimately, improve customer retention.Salesplace CRM’s mobility moduleallows users to access the systemonline and offline via Web, BlackBerryor PDA. 2

PRICING:Salesplace CRM’s user licensecosts $300 to $850 per user. A serverlicense costs $5,000. salesNOWCRMis $25 per user per month.

SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 12

SAP

SAP CRM

SAP CRM helps organizations plan,manage and analyze sales operationsthroughout the sales cycle. 1s

COMPANYWEBSITE:www.sap.comFOUNDED: 1972SUMMARY:SAP CRM’s sales planningand forecasting capabilities can provideusers with a complete picture of pro-jected revenue and sales volume overtime and aims to help sales managerscoordinate and execute sales activities.Sales team performance is optimizedthrough the product’s territory manage-ment capabilities, allowing managersto distribute sales resources, manageaccount coverage and improve resourceutilization across territories. SAP CRM’sadditional sales capabilities includeaccounts and contacts management,activity management, sales analytics,and incentive and commission manage-ment. SAP CRM can also be deployedon-demand or as a hybrid version. 2

PRICING:There is no standard pricingfor SAP CRM because the scopeand business requirements of eachcustomer’s implementation varies.(Declined to provide additionalpricing details.)

SUGARCRM

SugarCRM Sales Force Automation

SugarCRM is an open source CRMproduct that offers flexible deploymentoptions, including on-demand,appliance and on-premise.1s

COMPANYWEBSITE:www.sugarcrm.comFOUNDED: 2004SUMMARY:SugarCRM’s Sales ForceAutomation product allow sales profes-sionals to track and share contacts andopportunities, manage and up-sellaccounts, monitor and manage per-formance via dashboards, and forecastrevenue. The product integrates withMicrosoft Outlook, and users can workoffline using SugarCRM’s mobile prod-ucts. SugarCRM’s Sales Force Automa-tion tools allow users to share salesdata across the enterprise and monitorquotas and overall business perform-ance. SugarCRM is also available on-demand. 2

PRICING:Sugar Professional On-Site is$275 per user per year; Sugar Profes-sional On-Demand is $40 per user permonth; Sugar Professional FastStackis $499 per production deployment.Sugar Enterprise On-Site is $449 peruser per year; Sugar Enterprise On-Demand is $75 per user per month;Sugar Enterprise FastStack is $449per user per year.

INTRO

INDEX

CDC SOFTWARE

CONSONA CRM

FRONTRANGESOLUTIONS

INFOR

MAXIMIZERSOFTWARE

MICROSOFT

NETSUITE

ORACLE

ORACLE

ORACLE

RIGHTNOWTECHNOLOGIES

SAGE SOFTWARE

SAGE SOFTWARE

SALESFORCE.COM

SALESPAGE

SALESPLACE

SAP

SUGARCRM

ABOUTSEARCHCRM.COM

METHODOLOGY

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SEARCHCRM.COM SALES FORCE AUTOMATION SOFTWARE PRODUCT DIRECTORY 13

Guide methodology: TechTarget has not evaluated the products listed &/or described in this Directory and does not assume any liabilityarising out of the purchase or use of any product described herein, neither does it convey any license or rights in or to any of the evaluatedor listed products. TechTarget has prepared this Directory from sources deemed reliable (including vendors, research reports and certainpublicly available information). TechTarget has used good faith efforts to indicate when content has been provided by a vendor and, in somecases, has removed what it has deemed to be overt marketing language.TechTarget is not responsible for any errors or omissions contained in this Directory or for interpretations thereof, and expressly disclaimsall warranties as to the accuracy, completeness or adequacy of all content contained herein. This disclaimer of warranty is in lieu of all war-ranties whether expressed, implied or statutory, including implied warranties of merchantability or fitness for a particular purpose. Infor-mationinthisDirectory iscurrentasofJune30,2008.Formorerecent information,pleasecheckthevendor’swebsites.Theopinionsexpressedherein are subject to change without notice.

© 2008 TechTarget, Inc. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written per-mission is forbidden. TechTarget and the TechTarget logo are registered trademarks of TechTarget, Inc.; all other trademarks are the proper-ty of their respective companies.

To compile this guide, our editorial team initially consulted research reports bymajor analyst firms covering the call center softwaremar-ket and contacted vendors about products reviewed by those firms. Editors also conducted additional Internet research and solicited feed-back from our expert contacts. A notice about the project was posted on SearchCRM.com and listed regularly in our email newsletters.

Vendors were invited to submit listings via a form on the website. For vendors that did not submit listings, our editorial team compiledlistings by excerpting information from the vendor’swebsite. All entries, whether theywere vendor-submitted or compiled by our team,wereedited for length and clarity and to remove overt marketing language. In order to best assist our readers in assessing products, our editorialteam attempted to obtain basic pricing information for all products in this directory—requesting information from vendors multiple timesvia email. Vendors that did not respond, or refused to provide any pricing information, have this statement on their listings: “Declined orfailed to provide pricing.” Vendors that provided only some information, but no dollar figures, have their submitted information reflectedhere, along with this statement: “Declined to provide additional pricing details.”

Collection of data for this directory took place during the second calendar quarter of 2008. As with any directory of this kind, productsand vendors may change substantially at any time. Though every effort was made to make this directory as complete and accurate as pos-sible, theremay be changes, errors, omissions or vendors in this market not included in this guide. Nothing in this guide should be construedas endorsements, professional suggestions or advice. This directory should be used simply as a resource. We strongly urge you to supple-ment this with your own research and to contact vendors for the most up to date information about their companies or products. It is ourintent to update this directory annually, but that is subject to change.

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