MELISSA OWEN

1116 College Avenue Shelby, NC 28152

Contact (704) 284-8938e-mail mbristol74@yahoo.com

SALES & MANAGEMENT CAREER PROFILESeeking to Utilize knowledge, skills, and experience in any field that allows

room for growth and advancement with a prospective employer

Dependable, Results-focused, quality-driven professional with extensive experience in business and operational development positions, demonstrating consistent achievement of objectives, strong sales and service skills, and dedication to organizational goals. Advanced presentation and relationship development abilities.

Core Knowledge & Skill Areas:

Customer Relationships Business Law Applications Other Business Courses that enforced prior experience in Business ethics, Business Math, and Business Management

Contract Negotiations 9 + Years in Retail and Management Awarded for Distinguished

Senior Student at Gardner-Webb University in 2012.

Computer Hardware 5 months of extensive people training.

Computer Software.

Associates of Applied Science Degree in Information Systems Technology.

RELEVANT EXPERIENCE

Gaps in employement were intentional to spend time at home with my small children and go back to school full time. Left Wal-Mart in 2010 to attend school that summer and Graduated from Gardner-Webb University in December 2014. Started at the Children’s Place in April.

Cracker Barrel Old Country Store October 2014 – Present

Retail Store Manager

I hold full responsibility for merchandising, operations, training and maintaining high functioning sales team members. Held accountable for four metrics to include sales to plan, conversion to plan, units per transaction to plan and average dollar sale to plan. I work closely with the Restrauant General Manager in order to maintain a smooth business dynamic for the guest which includes a five star guest experience from dining and shopping our uniqe products in the gift shop.

The Children’s Place April 2014-October 2014

Store Manager

Had good success with the store however, was recruited by Cracker Barrel to work in the gift shop. The features and benefits for Cracker Barrel highly outweighed the features and benefits of The Children’s Place. I worked a notice and left in good standing.

Wal Mart Corporation June 2001 – September 2010

Assistant Store Manager (2002-2010)Photo Connection Center Manager (2004 – 2006)Connection Center Department Manager (2003 – 2004)Photo Center Lead Associate (2001-2002)

Held Full Responsibility for the One Hour Photo and Connection Center, and then promoted to Assistant Store Manager which included the following: Controls to Protect company assets which included increased security,

analyze data and paperwork to prevent shrinkage, and communicated daily with associates to train on proper controls.

Full financial responsibility to monitor costs and increase sales and profit. I analyzed the profit and loss statements and had a plan of action for any exceptions.

Supervised, trained, coached for improvement and for success employees in a high paced service areas and throughout the store.

Overseen instock, pricing integrity, and solved customer and employee issues.

Enforced compliance rules and regulations which included Integrated Pest Control, inventory control and compliance, pricing integrity, food temperature and cleaning compliance.

Won the best performing store out of fourteen stores for the year for overall performance, profit, sales, and associate knowledge and growth.

Actively involved in the community with a local lunch buddy program, relay for life, and teaching students about photo processing to promote a good repor with the community for my organization.

Appointed Childrens Miracle Network Manager a nonprofit organization leader. As a leader my duties for management included organizing all events through allocating the resources needed to earn funds and volunteering to participate in events for the Network.

PROFESSIONAL

DEVELOPMENT

Gardner-Webb University, Boiling Springs NC

December 2013 graduation with a Bachelor’s degree in Business Administration.

Professional Development:

Awarded Distinguished Senior in 2012 for having one of the top grade point averages in the senior class.

PROFESSIONAL

DEVELOPMENT

Isothermal Community College; Spindale NC

Graduated on May 11, 2001 with an Associate of Applied Science degree in Information Systems Technology.

Professional Development: Member of Phi Beta Lambda (Professional Business Organization) Member of Phi Theta Kappa (National Honors Society) Lead a class project for Isothermal Community College to research the

implementation of a Kiosk Information Center. I lead my team through three phases of the Systems Development Life Cycle. This project required organized team work to approve a Kiosk for our Library in a real life situation.

Worked on a class project to design a mock Database in MS Access 2000 that included a switchboard and Visual Basic programming.

Placed third in the 47th Annual State Leadership Conference in Raleigh for designing the chapter Website for Isothermal Community College.