Sales Leadership...Making Customers Style
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Transcript of Sales Leadership...Making Customers Style
7%
40%53%
Words
Tone/Inflec on
BodyLanguage
People decide in 8 seconds if they like & trust you…
Communication Is 93% Non-Verbal
To assist you, not tell you
To help you, not sell you
To care more about what you get
Rather than what’s in it for me
To always do what’s best for you
By Mike Moore