CASE STUDY [SERVICES]

SAI Global

SAI Global provides organizations around the world with information services and solutions for managing risk, achieving compliance and driving business improvement.

Business BenefitsProcess consistency across different locations

Increased business group ownership

Process standardization

Controlled process variation

Improved collaboration

With offices across the globe, more than 1,000

staff, and different technology platforms, SAI Global

Assurance Services had a tough job to implement a

single, global process management system. Nintex

Promapp is delivering the perfect solution - with real

business benefits.

SAI Global provides organizations around the

world with information services and solutions for

managing risk, achieving compliance and business

improvement advice. SAI Global’s assurance services

operation provides assessments of organizational

management systems, undertakes product

certification and delivers related training services.

The global nature of the SAI Global business meant

that prior to implementing Nintex Promapp, there

was a great deal of variation in processes across SAI

Global’s offices.

As manager of the process improvement imple-

mentation, Amel Tannous spent considerable time

investigating various process management systems

and found Nintex Promapp to be the tool that best

met their needs.

‘We’re going into our clients’ businesses to review their processes and systems, so good process management must be at the core of our business too. Quite simply we have to practice what we preach.’

AMEL TANNOUSManager of Business Systems and ProcessesSAI Global

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SAI Global started with a phased implementation

of the cloud-based software across the business.

Nintex Promapp has now been successfully adopted

across SAI Global‘s international network, including

Australia, United Kingdom, Canada, United States,

and Mexico. Further implementations are scheduled

for their Asian and European offices.

There are more than 650 Nintex Promapp users

currently within SAI Global, and user numbers are

expected to continue growing. At last count Amel

estimates the organization has about 260 processes.

Managing process variations.

‘We were ultimately looking at a better way to roll out our processes to our teams. With a decentralized structure, we needed the best product available to deliver our processes in a consistent and timely manner.’

Among the many business benefits delivered to date

was the complete review of SAI Global processes,

now streamlined between the countries.

‘There was some initial resistance to standardization

due to a belief that processes would intrinsically vary

between different countries and different regions,’

says Amel.

‘But the Nintex Promapp rollout quickly highlighted

the similarities between our inter-country processes,

even with the use of different IT systems across

some offices.’

AMEL TANNOUSManager of Business Systems and ProcessesSAI Global

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Amel feels that another major business benefit has

been giving ownership back to the business groups,

encouraging them to be accountable for their

respective processes, and enabling teams to embed

them in their daily roles with consistency – truly

working to one process.

‘We’ve also focused on bringing it back to basics by

applying the 80/20 rule – that is, basing the processes

around the majority, not focusing on the exceptions,’

she says.

Reports from across the company are showing

examples of how the system is being embraced at all

levels, and ultimately encouraging collaboration within

the organization.

Amel believes that Nintex Promapp will help reduce

induction and training time for new or promoted

employees. Staff can use Nintex Promapp to view

the responsibilities of their role and the processes

associated with it, all within an easy to follow, drill

down structure.

‘We need one way of doing things so our international

offices can work together. From the smallest office in

Europe to the Sydney-based head office, it’s helped all

staff put their global hats on,’ says Amel.

Giving ownership back to the user groups.

‘Nintex Promapp has delivered us the perfect solution at what has been the right time for our organization. We‘re growing fast through acquisitions and the increasing needs of inter-office activity have demanded clear and consistent processes across the network.’

AMEL TANNOUSManager of Business Systems and ProcessesSAI Global

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About usPromapp is now part of Nintex. We believe that expressing and managing process knowledge simply is crucial

to sustaining an ongoing culture of process improvement. With our intuitive and powerful cloud-based

process management and automation capabilities, used by 8,000+ organizations worldwide, our customers

and partners can easily manage, automate and optimize business processes with clicks not code.

Sign up for a 30-day free trial or join an intro webinar to see Nintex Promapp, the process platform teams

love to use, in action.

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