Safeguarding2point0 at NESTA Reboot july 2010
-
Upload
dominic-campbell -
Category
Technology
-
view
1.007 -
download
0
description
Transcript of Safeguarding2point0 at NESTA Reboot july 2010
http://safeguarding2point0.com Making Gov2.0 meaningful
The thesis
How can we draw on our knowledge of social technologies, service design techniques and local government to develop a new approach to safeguarding children through better connecting those individuals and organisations involved?
Putting the child at the centre
Start-up: open call for interest
Protecting children & saving money
It’s hard to pick up subtleties
Complex cases involved with practitioners
At risk and known to practitioners
Not at risk or not known to practitioners
RESOURCES
CASES
Developing an approach
Funding and partners
Methodology
• Interviews with social workers at Westminster • Interviews with a range of other professionals
associated with safeguarding • Shadowed a social worker for day • Time with a mother and child • Drew on previous ethnographic research at other
Councils. • Hosted 2 round table discussions with diverse
steering group
Human networks matter
Mother Detective"Sergeant
GP
Social Worker
Youth Worker
Teacher
Child Other
Agency
Prioritising the relationship
Most social work teams (60%) are operating with a 20% - 30% vacancy rate and 12% turnover which means relationships aren’t consistent
Association of Directors of Children's Services and Society of Local Authority Chief Executives
“ In the beginning it was quite uncomfortable, you know, the teacher knows everything [about my psychotic episodes], but now I don’t care! I couldn’t care less!... Whatever information is going around about me, I don’t care. I’m more secure… I think it’s because I feel better supported by Jeffrey”
Prioritising the relationship
Communications and systems
SMS"
A DECISION IS MADE AND NEEDS TO BE RECORDED
ICS: Integrated Children’s System (framework)
CAF: Common Assessment Framework
eCAF: Electronic Common Assessment Framework
ContactPoint
OR
Used locally
Used Nationally
Used locally
Or ContactPoint Replacement
Communications and systems
Source: : Jeffery Baker
“We used to know there was an issue by how thick the file was”
“I feel that we are trying to represent the content of a child’s life in a computer format. People are not like that and it makes me upset”
“You should see my Desktop on my PC, there’s files everywhere. If I don’t have the file in front of me it doesn’t exist”
“They asked me how I would improve ICS, I said just make it a big giant field. Everyone laughed, but I was serious”
“I’d like to see my notes like layers in photoshop”
Solutions
From hypothesis to practice
How can we create value with what already exists, freeing up safeguarding teams’ time and enabling them to develop more effective safeguarding relationships and surface patterns for earlier intervention, sooner?
• No capacity for more data entry • More ‘human’ technology is needed • Information-rich, visually light interface will show the
‘thickness’ of the file allowing the safeguarding professional to focus their efforts – and allow them more time to care and listen
• This will help those who are not currently receiving the same attention as the more serious cases, as well as those with existing relationships
Proposed approach
• Intelligent and accurate picture of service users • Visibility of subtle changes in circumstances • Help to prioritise resources • More time to prioritise relationships
• Mature approach to data • Earlier intervention • Relationships between practitioners enhanced
Expected outcomes
Data is not just for your filing cabinet
Source: http://blog.newspaperclub.co.uk/2009/10/16/data-gov-uk-newspaper/
A web app could…
Display
Push Pull
Comparison vs
REQUIRES STORAGE (ONLY IF THE APP IS
TRACKING THE CHANGES)
REQUIRES A NORM (E.G. CASES COMPARED
TO OTHERS)"
SHORT SUMMARY
ABOUT A CASE
THOUGHTS RELATING
TO JOB
ICS Electronic
Social Care Record
Schools/ social
security
short form messaging
Web app
Existing silos of data
A web app could…
Case Workers
Application Data
Example UI – Social Worker (showing sensitive data)
SMITH
LIVES WITH MOTHER & FATHER (MARRIED) 2 SISTERS 1 BROTHER
ICS CASE NOTES TRENDING TOPICS
Height & weight (NHS)
School attendance
-
+
CASE STATUS
CASE ACTIVITY
I can no longer stand P.Diddy's motivational "lotta work to do! let's go people!" Tweeting. He's like a contestant on The Apprentice.
# Missed appointment # Upset # Nutrition concerns # Uncle # Older friends
1 day ago JOHN SMITH’S TWITTER STREAM
ICS CASE NOTES TAG CLOUD
HOME | ICS | VISIT THE AUTHORITY INTRANET
Feeling really fed-up 2day. Haven’t seen my son in 5 days and now I’m beyond caring. Brat.
1 day ago JOHN SMITH’S FACEBOOK STATUS
# Missed appointment # Upset # Nutrition concerns # Uncle # Older friends
Bruises father
6 Mo 3 Mo Now
...I noticed the bruises were starting to fade.. Case Notes, PCT, Local Area. 12/04/10.
read more
Special consideration should be given to the sensitive nature of the content.
Context should be provided for ambiguous or emotive phrases, one
way of doing this is showing snippets in roll-overs.
Phase two
Would Like To Meet
http://safeguarding2point0.com