Safe and compliant products from suppliers to the customer
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© Inter IKEA systems B.V. 2012 1 Safe and Compliant products from suppliers to the customer
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ISO COPLOCO workshop held in Milano 14th May 2014 dealt with building confidence in a Business–to–Consumer relationship, roles and expectations. This is the presentation delivered by Fabrizio Giampietri, Product Requirement & Compliance and Quality Manager, Ikea Italy
Transcript of Safe and compliant products from suppliers to the customer
© I
nter
IKEA
sys
tem
s B.V
. 20
12
1
Safe and Compliant products from suppliers to
the customer
© Inter IKEA System
s B.V. 2008
QUALITY STRATEGY NOW-2020 AUGUST 2013 PAGE 3 3
“To create a better everyday life for the many people”
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
9500 articles developed by IKEA of Sweden
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
349 stores in 43 countries in
total
Make sustainability part of our everyday work
6
Sustainable way
SMALL changes
BIG volume
X
a HUGE difference
© Inter IK
EA S
ystems B
.V. 2011
1046 suppliers
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
IWAY started in the year 2000. It is based
on basic values and UN principles for human
rights, environmental protection, legal
compliance, protection of people in
vulnerable positions, the right of good
compensations and decent working hours.
IWAY is a pre-condition for business
We want our customers to feel confident that the products they
purchase from IKEA are
safe and of good quality And the supplying is following
ethic rules for all people involved
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
Define requirements
+
IKEA Requirements
=
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
The compliance process
Product development
Production process
Verify compliance
Take Learning's
Define requirements
One proactive part
Presenter
Presentation Notes
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
Involvement Production process
• First deliver gate check – Supplier and IKEA
•First delivery inspection
•Capture Learnings
Prepare Secure Verify & Approve
Start up new article numbers Secure requirements
Production process
•Production risk ass
•Freez product documentation
• Elimination of production risks
• Verifying documents
•First production batch
Presenter
Presentation Notes
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
The compliance process
Product development
Production process
Verify compliance
Take Learning's
Define requirements
One proactive part
& one reactive part……
Detect and describe Assessment
Immediate corrective
action Define cause
Corrective action Follow-up Take
Learning's
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
Always share and ….. Take
Learning's
To improve and do right from the beginning
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
…but World is continuously
evolving!
growing IKEA Together
© Inter IK
EA S
ystems B
.V. 2011
Customers always have the right to functional, durable and safe products with an affordable price.
당신을 감사하십시오 Tack
Thank you 谢谢
Grazie
