Sacramento Region 511

Warren Tighe

Siemens ITS

for Sacramento Area COG

PDF created with pdfFactory trial version wwwpdffactorycom

Current Sacramento Region 511

bull Phone service provides only re-directions (CHIN transit operators carpooling Amtrak Bay Area 511)

bull Web site is only links to BeatTheTrafficcom CHP Incidents Caltrans cameras etc

bull No collection and direct dissemination of information

bull No uniform user interface for information delivery

PDF created with pdfFactory trial version wwwpdffactorycom

STARNET

bull SACOG purchasing software to ndash Collect incident information from all sources

and local agency operators (traffic and transit) ndash Collect traffic flow data and automatically

determine slow downs ndash Monitor light rail vehicle locations ndash Consolidate CCTV camera views (traffic and

transit) ndash Facilitate information exchange and

coordination between operating agencies (traffic transit emergency response)

PDF created with pdfFactory trial version wwwpdffactorycom

PDF created with pdfFactory trial version wwwpdffactorycom

STARNET Concept

bull Connect existing data sources ndash no new sources

bull Extract information needed by travelers and operators

bull Consolidate amp make uniform bull Allow existing agency

operators to addedit bull Web map for operators bull Similar map for travelers bull Phone-ready incident

information bull Aim for quality information

and ease of use bull Allow for expansion

Upgraded 511

bull STARNET will provide data to 511 phone service and 511 web site

bull Phone will then offer area-specific traffic information by route including incidents and slow downs and return-to-menu

bull Also parking info for downtown garages bull Web site will have one map for all information

(traffic and transit) and cameras with table view (list) options

bull Limited travel time information on web site

PDF created with pdfFactory trial version wwwpdffactorycom

Time Schedule

bull STARNET implementation in phases during 2008-2010

bull 511 upgrade in 2008 Ready to accept information from STARNET as it becomes available

PDF created with pdfFactory trial version wwwpdffactorycom

The End

PDF created with pdfFactory trial version wwwpdffactorycom

Users of Multiple 511 Systems

bull Adjacent 511 phone services as menu options ndash call transfer

bull Publicize 10 digit number(s) ndash toll free bull Information replication

ndash Independent overlapping of coverage area ndash Information sharingexchange

bull Systems integration ndash Integrated menu ndash Hierarchical or peer-to-peer

PDF created with pdfFactory trial version wwwpdffactorycom

California 511 WorkshopMarch 3 2008

Recent 511 Deployer Updates Issues

Traffic Transit and Commute InfoTraffic Transit and Commute Info

PDF created with pdfFactory trial version wwwpdffactorycom

San Diego 511 ProgramSan Diego 511 Program

bull San Diego Region Launch ndash February 212007 ndash Partners (Caltrans CHP MTS NCTD amp SD

SAFE) ndash Telephone amp Web

bull 1st Year ndash One Million Users (726000 calls 370000

Web) ndash Highway Signs (11900 to 14500 calls per

week)

PDF created with pdfFactory trial version wwwpdffactorycom

System ArchitectureSystem Architecture

Private

Baseline Services Web

Telephone Traffic

Sensors Public Access TV Broadcast

Traffic Data

Transit Data

Operations Data

Roadside Aid

Transit

Call Centers Transit RideLink

Bicycling FasTrak Border Crossings

Airport

Value Added Services Push Info

Personalized Info Referral Services

Parking Reservations

PDF created with pdfFactory trial version wwwpdffactorycom

TelephoneTelephone

bull Traffic ndash Traffic Conditions (Incidents and Congestion) ndash Driving Times

bull Public Transportation ndash Bus Trolley COASTER Paratransit amp Commuter Rail ndash Transfer to call center ndash Real Time Bus information

bull Roadside Assistance ndash ldquoMobile Callboxrdquo ndash Transfer to dispatch center

bull RideLink ndash Transfer to RideLink call center ndash Carpools Vanpools Commuter services ndash Bicycling ndash GRH

bull FasTrak ndash Transfer to Customer service center

bull Border Crossing wait times (Otay Mesa San Ysidro Tecate) ndash Recorded message

bull Airport ndash Transfer to call center

4

PDF created with pdfFactory trial version wwwpdffactorycom

Phone Usage ndash MonthlyPhone Usage ndash Monthly

643865 Total Calls to 511 Tot al Phone Calls by M ont h

M arch 1 2007 t hru Decem ber 31 2007 Excludes Fire Data

0

10000

20000

30000

40000

50000

60000

70000

Nu

mbe

r of

Cal

ls

M ar Apr M ay June July Aug Sept Oct Nov Dec

PDF created with pdfFactory trial version wwwpdffactorycom

Phone Usage - DailyPhone Usage - Daily

Average Daily Phone Calls M arch 1 2007 to December 31 2007

0

500

1000

1500

2000

2500

Nu

mb

er o

f C

alls

Sunday M onday Tuesday Wednesday Thursday Friday Saturday

Average of Number of Calls

PDF created with pdfFactory trial version wwwpdffactorycom

511 Phone Menu Option Breakdown March 1 2007 thru December 31 2007

PhoneP UsaU geg - M- odehone sa e Mode

Driving Times

Border Crossing 14Traffic (All)

581

Public Transportation 133

Ridelink 17

34

Help

72 Roadside

07

Spanish Menu

What are my choices 53

Airport (All) 84 04

PDF created with pdfFactory trial version wwwpdffactorycom

Where is my busWhere is my bus

bull Real-Time Bus Information bull Available on 75 Routes bull Transit Survey

ndash Survey of Users ndash Reliability Testing

bull Stop IDrsquos

PDF created with pdfFactory trial version wwwpdffactorycom

511sdcom - Home511sdcom - Home

Top Menu bull Traffic bull Transit bull RideLink bull Bicycling bull FasTrak

Left Side Menu bull 511 Information bull Airport bull Rail bull Roadside Aid bull Border Crossing bull Weather bull Privacy bull Accessibility

9

PDF created with pdfFactory trial version wwwpdffactorycom

bull Traffic bull Transit bull Compass

Card

511sdcom ndash New Home511sdcom ndash New Home

bull RideLink bull Bicycling bull FasTrak

10

PDF created with pdfFactory trial version wwwpdffactorycom

Screen Shot ofLive Traffic Page

To Come

bull Traffic Page ndash Regional

Traffic Map ndash Real-Time

Information

511sdcom - Traffic511sdcom - Traffic

sect Driving Times sect Incidents sect Congestion sect Construction

ndash HighwayCamera Views

11

PDF created with pdfFactory trial version wwwpdffactorycom

WEB Usage - MonthlyWEB Usage - Monthly

Total Web Visitors 302564 511 Web Visitors

March 1 2007 to December 31 2007

100000

90000

80000

70000

60000

50000

40000

30000

20000

10000

0

Wildfires

Mar Apr May Jun Jul Aug Sep Oct Nov Dec

PDF created with pdfFactory trial version wwwpdffactorycom

WEB Usage - DayWEB Usage - Day

0

100

200

300

400

500

600

700

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Average Daily Web Visitors

PDF created with pdfFactory trial version wwwpdffactorycom

Marketing ProgramMarketing Program

bull Strategic Marketing Program ndash Strong agency partnership ndash Caltrans MTS NCTD CHP and SD SAFE

bull AdvertisingPublic Awareness ndash Cross Linking 511 Web site with Public and

Partner agency Web sites ndash Caltrans Highway Changeable Message Signs ndash Branding 511 on SANDAG and Partner agency

print material ndash TVRadioPrint Advertising

14

PDF created with pdfFactory trial version wwwpdffactorycom

CMSCMS 511 Phone Calls

312007 - 12312007

5000

4500

4000

3500

3000

2500

2000

1500

1000

500

0

CMS

CMS Sign

Sign CMS Post ed CMS

Post ed Sign Sign Post ed Post ed

CMS Sign Post ed

CMS Sign Avg Daily Call Volume =

1678

Avg Call

CMS Sign Post ed

Post ed

Volume when Caltrans Posts

511 on CMS

Sign = 3611

31 3 16 331 415 4 30 515 530 614 629 714 729 813 828 9 12 927 1012 10 2 11 11 11261211 122

PDF created with pdfFactory trial version wwwpdffactorycom

511 Freeway Signs511 Freeway Signs

ndash 104 Signs Posted sect 34 Highway sect 70 Park amp Ride

ndash All Highway Corridors ndash All Park and Ride

Locations ndash Removed

1-800-Commute Signs ndash Next steps 511

Transit signs

PDF created with pdfFactory trial version wwwpdffactorycom

TV BroadcastTV Broadcast

bull Feed to public access channels

bull Live traffic conditions map ndash Incidents ndash Congestion ndash Construction ndash Caltrans cameras

bull San Diego regionshywide service

bull Operational in summer

17

PDF created with pdfFactory trial version wwwpdffactorycom

2007 Wildfires2007 Wildfires

bull Benefit During Wildfires ndash Received record usage ndash Maintained 247 availability ndash Increase visibility from Public Officials and media

bull Issues During Wildfires ndash Clearly and accurately depicting road conditions ndash Users expected a complete regional picture ndash Consistency of accurately classified data ndash Expected 511 Operator assistance

PDF created with pdfFactory trial version wwwpdffactorycom

Future of 511Future of 511

bull Real Time Travel Information ndash Network Wide Travel View (Informed Traveler) ndash All Modes (TrafficTransitMLPricing) ndash All Roads (HighwaysArterials) ndash All the Time (Value Added ndash Push Information) ndash Park-n-Ride (Smart Parking)

bull Highway Camera Views ndash Mobile bull Personalized Information ndash i511 bull Historical Information ndash Predict a Trip bull PDA Compatible bull Spanish Version

19

PDF created with pdfFactory trial version wwwpdffactorycom

Click Call Connect 511 - On The Phone

511sdcom - On The Web 511 TV Broadcast

Traffic Transit and Commute InfoTraffic Transit and Commute Info

PDF created with pdfFactory trial version wwwpdffactorycom