San Antonio College November 2012

The Student Affairs Superhero is a new initiative to recognize Student Affairs staff and fac-

ulty who work hard and are dedicated to student success. The Student Affairs Superhero is

awarded bi-weekly and chosen by the current superhero recipient. The next recipient will be

chosen by Marion Garza the week of November 26.

Marion Garza Named a Superhero!

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“It is my recommendation that Marion Garza is one of San Antonio College’s Superhe-roes. Marion Garza works in Admissions and Records and does an outstanding job. She is friendly, informative, helpful and always willing to do whatever it takes to get the job done. She helps anyone, faculty, staff, Administrators and students, get the job done. She is very comfortable to work with and knows her job and the jobs of the other staff. She has the kind of work ethic that anyone would want to model after.”

To: Marion Garza, Admissions & Records

From: Edie Huff, Welcome Center

Office of the Vice-President of Student Affairs SAC Student Affairs Newsletter online

www.alamo.edu/sac/StudentAffairs www.issuu.com/sacsa

Share your news! Email apena259@alamo.edu with information for the newsletter

San Antonio College

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November 2012

The Division of Student Affairs has held more than 8 Customer Service Trainings with over 49 staff

participating in at least one training session. To date, we have had 19 of our front-line staff graduate

from this training program. Dr. Robert Vela, Vice President of Academic and Student Success, visited

with both groups of graduates to discuss plans on creating a more service-centered culture at San

Antonio College. Participants had the opportunity to share with Dr. Vela some ideas they had for

improving customer service.

New training dates will be scheduled after the new year and communicated with the division via

email. It is the goal of the division to have 100% participation. Please contact Chaye Pena at x 61209

for more information about these trainings.

Below are the Student Ambassador Volunteer Hours completed this academic

year. Our Student Ambassadors work in the Web Center and assist student en-

rolling into San Antonio College. Mr. Dallas Evans, Lead Student Ambassador is

doing an extraordinary job at leading and training all new ambassadors. There

are currently 16 active Student Ambassadors and all are in the process of gaining

more knowledge to assist students.

In August, several Student Ambassadors were being asked to serve on college

committees. Last month, 5 ambassadors were invited to the Reina de Las Flores

Scholarship Luncheon. This month they will assist during the Honors Ceremo-

ny. Upcoming training will include Ambassador Basics, S.O.B.I., and Leadership

Activities.

Student Ambassadors Continue to Provide Excellent Service

Shared by: Mona Aldaña-Ramirez, Director of Retention Support Services

San Antonio College November 2012

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If your department has information that you would like to share with the division, please email that information

to Chaye Pena at apena259@alamo.edu.

A Message from the Vice-President of Academic and Student Affairs

Team,

I think it’s pretty safe to say that we have all experienced change in our lives. Some of us

view change as good and some of us view it as bad. I don’t think it’s necessarily the

change that’s good or bad, but rather how we respond to it. As many of you may know, I

now oversee Academic and Student Affairs for San Antonio College. This is a big change

for our division because for the first time in a long time, we have a Vice-President who is

representing both sides of the college. This change is a positive move for our division. We

have a clearer picture of what we need to help students achieve their success. Not half a

student, not just the academic part of a student, but the whole student. So much more is

involved in a student’s success than just their academic credentials to compete in today’s

world. They need leadership skills, time management skills, budgetary skills, organiza-

tional skills, and much more. Yes, some of these skills can be learned in a classroom, but

most of these skills are acquired through ‘outside the classroom experiences’. Through a

stronger collaboration between Academic and Student Affairs, we will remain steadfast to

provide students the experiences that will make them a fierce competitor on their path to

success.

Remember, change is what you make of it.

Keep up the excellent work,

San Antonio College

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November 2012