S-Matik is a ″Customer Interaction Management″ system which incorporates the below features:

Customer identification

Queue management

Entertainment management

Promotion management

Staff planning

Performance management

Customer satisfaction measurement

Management analytics

Integration with 3rd party systems

Basic

Advan

ced

ABOUT S-MATIK

Desktop Terminal

Server

Interface

Management Software

Queue #

Data

Call

KioskTicket Printer

Virtual Terminal

Call

Main Display

Counter Display

S-Matik TV

Cat

egory

12“, 14“, 17“ or 19“ touchscreens

Card reader integration

Free standing or desktop installation

Designed to fit into reception counters

Options for different models and body colors

KIOSKS

KIOSKS

12“, 14“, 17“ or 19“ touchscreens

Card reader integration

Free standing or desktop installation

Designed to fit into reception counters

Options for different models and body colors

Upto 16 buttons

Free-standing or desktop installation

Desktop Ticket Machine Free-standing Ticket Machine

TICKET MACHINES

10*40 pixel counter, 10*48 pixel main, 10*96 pixel information displays16*64 pixel displays for high resolution fontsQueue number displayed as 3 or 4 digitsUpto 8 characters display ( counter and main displays)Alphanumerical characters can be displayed Text effects applicable LED color options ( red, green, blue, amber, white)

10*48 Main Displays

10*40 Counter Displays

16*64 Displays

DISPLAYS

S-MATİK MANAGEMENT SOFTWARE

Basic Software Modules

Software Architectures

S-Matik Connect

S-Matik ConnectPlus

S-MATIK SOFTWARE Basic & Optional Modules

TicketDispenser

Manager

VipCon

VtHttp

Terminal

Reporter

S-Matik TV/Signage

S-Matik Voice

S-Matik Record

Basic Modules Optional Modules

Central Database (MS SQL)

CRM-Segmentation Integration

VTHttp

Terminal Integrator

VTHttp

Terminal Integrator

Ticket DispenserTicket

Dispenser

VIPConVIPCon

S-Matik SignageS-Matik Signage

S-Matik VoiceS-Matik Voice

S-Matik RecordS-Matik Record

Corporate System Integration

Virtual TerminalVirtual Terminal

Branch Database (MS SQL)

ManagerManager

ReporterReporter

TerminalTerminalTerminalTerminalTerminalTerminal

Manager(Client)Manager(Client)

BRANCH

HEADOFFICE

Re

plic

ato

r

S-MATIK CONNECT

Central Database (MS SQL)

CRM-Segmentation Integration

VTHttp

Terminal Integrator

VTHttp

Terminal Integrator

Ticket DispenserTicket

Dispenser

VIPConVIPCon

S-Matik SignageS-Matik Signage

S-Matik VoiceS-Matik Voice

S-Matik RecordS-Matik Record

Corporate System Integration

Virtual TerminalVirtual Terminal

Manager

Database

Manager

Database

TerminalTerminalTerminalTerminalTerminalTerminal

Manager(Client)Manager(Client)

BRANCH

ReporterReporterData EditorData Editor

S-MATIK CONNECTPLUS

HEADOFFICE

All transactions performed in a S-Matik system are registered in the database. These data is reported and converted into information when requested. Reporter module is composed of 4 sections:

Reporting

Branch Monitoring

HQ Monitoring

Branch Setup

1

2

3

4

REPORTER

Reports can be saved in “.xls”, “.txt”, “.html”, “.xml”, or “.csv” formats.

1. By Hours2. By Days3. By Months4. By Dates5. By Categories6. By Counters7. By Users8. By Matter Codes9. By Branches10. By Tickets11. User Performance12. Counter

Performance13. Users/Counters

Login-Out

Branch reports can be retrieved based on 13 different parameters:

REPORTER

Categories& Counters Detailed Info About Tickets • # of issued tickets• # of waiting customers• average transaction time• max. waiting time• average waiting time• # of serviced customers

• user name • priority• served category • served ticket # • average transaction time• max. transaction time

• category• branch entry time • transaction start time • transaction end time

BRANCH MONITORING

Thanks to its centralized monitoring feature, S-Matik XQ Reporter assists managers to benchmark the branch performances from the headquarter.

HQ (CENTRAL) MONITORING

Prioritizations are done via categories. There are 5 basic types of

prioritization in a S-Matik system:

1. FIFO a. Time based

b. Orderly

c. Quantity based

2. Conditional

3. Dynamic

4. Flexible

5. Mixed

PRIORITIZATIONS

1. FIFO PRIORITIZATION

Within the “First In First Out” logic, the customers are called in sequence according to the time their tickets are issued. « TIME BASED», «ORDERLY» and «QUANTITY BASED»

1. a. FIFO PRIORITIZATION(TIME BASED)

Within the “First In First Out” logic, the customers are called in sequence according to the time their tickets are issued.

ABC Bank

Ticket No:1

ABC Bank

Ticket No:2

ABC Bank

Ticket No:3

ABC Bank

Ticket No:4

ABC Bank

Ticket No:5

ABC Bank

Ticket No:1

1.b.FIFO PRIORITIZATION(ORDERLY)

Categories are prioritized. Unless all customers within a priority category are called, those belonging to other categories are not called.

Any A?

Call Customer

Any B? Any C?N N

Call From A

Y

Call From CCall From B

N

Y Y

1.c. FIFO PRIORITIZATION(QUANTITY BASED)Customers are groupped into categories; however they are called within the predefined ratios in a cycle logic. In the below example, 4 customers from Category A are called initially and followed by 2 from Category B and 3 from Category C. The content of the cycle can be changed by the users.

A B C

2. CONDITIONAL PRIORITIZATIONCustomers are called from a category depending on the waiting times and number of waiting customers for the categories. Moreover; time limits can be applied.

Waiting Times

A: 3 min.B: 5 min.C: 10 min.

Priority Time Interval

A: 10:00 – 12:00B: 13:00 – 15:30C: 15:30-16:30

Any A?

Call Customer

Any B? Any C?N N

Call From A

Y

Call From CCall From B

N

Y Y

5. DYNAMIC PRIORITIZATION

• For each category, preset waiting times are defined. • Before calling any customer, the proportion of “actual waiting time/target waiting time” is calculated for all waiting customers. “Customers with the highest proportion” are called first.

Category Target Waiting Time (min.)

Actual Waiting Time (min.)

Proportion

A 10 6 0,60

B 6 4 0,67

C 4 3 0,75

D 3 1 0,33

4. MIXED PRIORITIZATION

The aforementioned prioritizations can be used mixed within a single prioritization. Moreover; categories can be groupped according to priorities selected within themselves.

Waiting Times

A / (B - 3 min.) (Dynamic Priority)D- 4 minE- 5 minF- 10 min

Any A?

Call Customer

Any B >3 min.?

Any C?N N

Call From A

Y

Call From CCall From B

Y Y

Any D/E/F?

Call From D/E/F

Y

N

5. FLEXIBLE PRIORITIZATION

A script is typed for a desired call algorithm which may be changed when requested.

A plasma/LCD TV installed in a bank branch can be used for 3 purposes:

• To display queue information• To display sliding texts • To display videos

Field 1

Queue Info

Field 2

Video

Field 3Sliding Messages

Field 1

Queue Info

Field 2

Video

Field 3Sliding Messages

S-MATIK TV

Using S-Matik Voice , you can

Call your customers from any counter by human voiceRecord voices in all languages Sequentially call your customers in upto 3 different languages

S-MATIK VOICE

S-Matik Signage

S-Matik Record

CRM Integration

Core Banking Integration

S-Matik Promo (ConnectPlus only)

S-Matik Tracer (ConnectPlus only)

S-MATİK ADVANCED

PRODUCTS & APPLICATIONS

S-Matik signage is an advanced application of S-Matik TV which include the below features:

• Real time RSS field• Analog TV display• Bidirectional sliding texts • A header to display company logotype and message

S-MATIK SIGNAGE

S-MATIK SIGNAGE

S-Matik Record is a voice recording software which allows the recording, reporting and back-up of dialogs during transactions at the counters.

Voice Record ControlWhen a customer is called from a counter, recording starts and the relevant counter is marked with a red square on the screen. Sends “start” and “end” commands to the Recorder Server.

S-MATIK RECORD

Terminal

Manager

VtHttp

Terminal Functions

Core ApplicationHttp request

Xml response

INTEGRATIONCore Integration

TicketDispenser

Manager VipCon Web Service

Customer Database

Corporate CRM System

Campaign Management

Appointment System

INTEGRATIONCRM Integration

Customer information retrieved from S-Matik system

INTEGRATIONCRM & Core Integration

Special advertisements can be provided for selected customers

or categories:Promotion texts can be printed on the tickets

Visual advertisements can be displayed on the kiosk screen while

printing the ticket

Personal greetings (e.g. birthday celebration message) can be

displayed/printed

S-MATIK PROMO

S-Matik Tracer is a smart application that helps managers instantly increase service and operations quality in the branch.

How It Works1.The customer defines the performance criteria of its branches. 2.S-Matik calculates the actual performances and compares with the defined values. 3.In case of low performance, analytical information as well as suggested actions are e-mailed to authorized staff.

For instance; if there are too many cash based transactions in the branch, the system generates the below message:

« The branch is too crowded. Direct customers with cash based transactions to the ATMs »

S-MATIK TRACER

The average service time of customers is far above prescribed service periods. Please evaluate below data and take immediate action !

As of 15:38;

Average waiting time of customers served 19 min.Average waiting time of no-show customers 34 min. Ratio of no-show customers / served customers 36%Number of waiting customers 51Number of open counters 4

Working staff and their working time untill now;

User Total Working Hours Working PeriodsAYSEGUL AKMAN 06:35 09:02 - 15:38MEHMET EMRE DİZDAR 04:51 09:29 - 11:50, 11:51 - 11:59, 13:16 - 13:31, 13:32 - 15:38ÖZLEM ÖZDEMİR 05:56 09:00 - 09:37, 09:43 - 13:00, 13:36 - 15:38ŞEBNEM ÖZTÜRK 03:45 11:52 - 12:01, 12:01 - 15:38

S-MATIK TRACER

The staff with closed counters:

•ÖZNUR DENIZ•AYŞE ARSLAN•SEDA GÜLLÜ

•DİLEK ÜNLÜER

Possible precautions;

1. Increase the performance of your staff

2. Remind your tellers to work faster

3. Increase the number of open counters to 5

The performance of your tellers (today) : 7 transactions/hour

The average performance of Top5 tellers in the last 5 days: 22 transactions/hour

S-MATIK TRACER

HOW S-MATIK CAN ADD VALUE TO YOUR BUSINESS?

Know your customers before they arrive at the counter ( via

integration to CRM)

Save from transaction times via core banking integration

Reduce branch administration costs (ConnectPlus)

Improve customer services via S-Matik Promo and S-Matik Tracer

Reduce initial procurement and running costs (non perforated tickets)

Among most advanced queueing system solutions in the world:

Several design options for displays and kiosks

Support of different software architectures

Vast choice of reports

Deep expertise in corporate systems integration

System built on more than 10.000 man*days of engineering and pre-

sales support investment

App. 4.000 references

CE certified products

ISO 9001 certification

WHY S-MATIK?