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Sarah Black233 Dayton-Oxford Rd Carlisle, OH 45005 (937)823.2771 sarah.cope82@gmail.com

Objective Expand leadership responsibilities, improve organizational ability to exceed corporate goals, mission and core values.

SKILLS/QUALIFICATIONS

10+ years Customer Service Employee engagement to

increase overall productivity

Microsoft Office Suite

WIX Web Design Presentation Skills

Experience in team leading in a supervisory capacity

Extensive data analysis

Excellent peer to peer verbal communication skills

Prezi Presentation Design Excellent peer to peer written

communication skills

PROFESSIONAL EXPERIENCE Greater Dayton RTAQuality Services Supervisor May 2016- Current

Monitor service calls to observe employee demeanor, technical accuracy, and conformity to company policies

Train employees on new technologies and procedures

Forecast staffing levels, work procedures, prepare work schedules and expedite workflow within the allotted budget

Monitor and track statistical data to conceptualize future workflow improvement

Built and implement training procedures to streamline work process in order to save 20 staff hours per week

Created and facilitated customer service training for new hires during onboarding

Kettering Medical Center September 2012- CurrentNursing Assistant

Implement confidential customer service in a hospital setting

Prioritize care for multiple patients based on acuity level in a fast paced environment

Implement quality and accurate data entry

Accurately interpret data within certain medical parameters

Dayton Dragons January 2015- July 2015Marketing Intern

Established professional relationships with sponsors to ensure current and future financial donations necessary to ensure the continued growth of the organization

Organized the set-up and execution of various marketing projects and promotions of different events including

o Dragons Kids Day

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o Dragons 5k

o Dragons Movie Night.

Brookdale Senior Living July 2011 to Aug 2012Lead Resident Assistant

Delivered physical and psychological care for Health Center residents

Implemented clinical procedures, commensurate with training

Documented all care provided by policies and procedures and each resident‘s individualized plan of care

Executed team building skills as well as implement training policies

Trained new hires on policies, procedures, and accurate documentation

Miami Valley Hospital May 2006- June 2009Nursing Assistant

Implemented personal care for patients

Delivered appropriate documentation in the EPIC system

High standards of customer service to people in distressed situations

Prioritized care for multiple patients in a fast pace/busy environment

Delivered self- motivation in learning the various nursing areas and the procedures in which those individual units adhere

VOLUNTEERParent Teacher Organization President May 2014- August 2016Carlisle Local SchoolsManaged marketing, fundraising, and event planning for over 400 students and staff members. Accountable for set up, running and closing meetings. Responsibilities include: team building, recruiting, budgeting and financial management, working with outside sales organizations, organizing volunteers and events.

EDUCATION University of Findlay Anticipated Completion Date: December 2019 Findlay, OH

Master’s in Business Administration & Human Resources Management

Wright State University December 2015 Dayton, OH

Bachelor of Science in Organizational Leadership

Marketing minor

ADDITIONAL TRAINING/CERTIFICATIONSMember of National Association of Professional Women August 2015How to Supervise People September 2016Leadership and Management Skills for Women October 2016