Curriculum Vitae

Name: Ryan HammondAddress: 110 Bishopswater, Wexford, Ireland.Telephone Number: 087 1222685Email: ryanhammond14@hotmail.com

Personal Profile

I have just finished studying Hospitality and Tourism. I will qualify with a combination of VTCT and FETAC Level 5 Certificates in June 2015.

I am a motivated, adaptable and responsible Travel and Tourism Graduate. I have a strong passion to work in the Hospitality and Tourism industry and I welcome the opportunity to utilize the professional and technical skills I have developed as a result of the many courses that I have undertaken. I have a strong customer focused approach to work and I pride myself in having good interpersonal skills and I am a very good communicator.

Education and Qualifications

Barrow Training (Wexford) Certificate in Hospitality & Tourism Skills

October 2014 - June 2015 Subjects, Qualifications and Awarding Body

International Academy of Travel (IAOT) Jan 2014 Online Computerised Airport Check in Course - Distinction

Enniscorthy Vocational College, Co.Wexford Sept 2011 - May 2012 International Travel Industry Studies and Tourism FETAC Level 5 Course

Achieved:French (FETAC Level 4) - Distinction

VTCT FETAC (level 5) Barrow Training

Barista Skills Customer Service Health & Safety

Drinks Service Restaurant Hospitality Manual Handling

Cocktail Service Tourism & Principles and Practice

Event Management/Marketing

Food Services Food, Safety and HACCP Banqueting

Wine Services Hospitality IT & Social Media

Principles of supervising customer service performance in hospitality, leisure, travel and tourism

How to recognise different nationalities and appropriate greetings

Workplace Skills Housekeeping/Cleaning Services

Occupational First aid

Cash Handling/Accounts Workshop

Database Methods (FETAC Level 5) - Merit Word Processing (FETAC Level 5) - DistinctionTourism Awareness (FETAC Level 5 - Distinction Customer Service (FETAC Level 5) - DistinctionCommunications (FETAC Level 5) - DistinctionWork Experience (FETAC Level 5) - DistinctionSales Presentation (FETAC Level 6) - DistinctionAirport Passenger Services (FETAC Level 6) - DistinctionGlobal Distribution Systems (FETAC Level 6) – Distinction

Achieved: Ready for Take-off Certificate - 98%Advanced Diploma - 94%Galileo - 93%

While undertaking the above course, both my group and I received a Distinction and won Best Sales Presentation.

St Peter’s College, Wexford Sept 2006 - June 2011

Work Experience

Wexford Winterland Box Office 25th Nov - 19th Dec 2014 Position: Sales Assistant

Duties:

• Cash Handling and Till Operation. I also had to make transactions with the companies’ bank account.

• I printed off tickets and organised them alphabetically. I also posted tickets to customers if needed.

• I answered the box office phone and dealt with all customer queries and made transactions for customers over the phone.

• I created a database for the company of over 1,000 contacts.

Visit Wexford and Visit Bunclody 2nd Mar – 17th Apr 2015

Position: Website and Facebook Page Administrator

I gathered information on business, attractions and events in the Co.Wexford area and uploaded them onto the Visit Wexford and Visit Bunclody websites.

I proof read leaflets, magazines and booklets before they were sent to print.

I also had to manage the Visit Bunclody Facebook page. I had to schedule future posts, upload photos and content about attractions and events happening in and round Bunclody, I also had to reply to people’s comments and queries.

Hobbies and Interests

I enjoy doing Art, listening to music, reading books and watching films. I have an avid interest in Airplanes and Plane Spotting. In 2010 and 2012, I received a flying lesson in Waterford Aero Club. I got the chance to manoeuvre the aircraft myself and got to experience first - hand what it was like to be a pilot.

I also enjoy to travel and to meet new people.

References Available upon request